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Carbon38 Customer Service Phone, Email, Contacts

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4.3 2 Complaints
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Carbon38 complaints 2

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10:52 pm EDT
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Carbon38 Refused to exchange / return defective item due to being only one day over return policy I placed an order on March 10,

Refused to exchange / return defective item due to being only one day over return policy I placed an order on March 10, 2020; it was delivered on March 13. I contacted customer service today April 14 providing photos to show the extreme deterioration of a clothing item I had purchased for $100; at first they said they wanted me to be happy with my purchase but then said I was 3 days over the return policy and couldn't do anything. The pictures clearly show that the item has manufacturing defects and made of textile that shouldn't be used for activewear. I haven't used the item in any weird circumstances that would grant such wear and tear after one month. Simply dismissing my complaint because I am one day over (the package was delivered the 13 not the the 10) amounts to daylight robbery. It's unreasonable to expect someone to find all defects of a clothing item without the EXACT time frame they allow. I am not trying to return an item after 1 year of use, I am only one day over their "policy" but $100 shorter.

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M. Weems
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Mar 22, 2024 4:56 am EDT
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I purchased clothes and now cannot return them, despite being told I can and no one will respond to inquiries Purchased items on 7/24 Tried to return item 8/4 The online return portal is not working No one is responding to emails No one is answering customer support phone line I also posted on their *** but no response

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StudChan
,
Mar 22, 2024 4:14 am EDT
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No one is answering e-mails or the customer service number so I am unable to return purchased items. On 7/25/20, I purchased two items from carbon38.com. They arrived on 8/4/20. They did not fit, and I went online to request a return (they are eligible for a return). Weirdly, the "return" button was not working. I tried multiple electronic devices and the button still did not work. Then I e-mailed customer care and after 48 hours I had not received a response. I looked for the phone number on the website under "Contact Us" but it was nowhere to be found, as if the number had been scrubbed from the site. I found the number in an earlier e-mail and when I called a recording answered identifying "Carbon 38" then abruptly said "We cannot take your call. Please try again later." I have tried that number for the last 24 hours and same message. Clearly, there is something disreputable happening with this business. My order number is ***. I paid via credit card. I would like a REFUND.

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Ocechann
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Mar 21, 2024 3:20 pm EDT
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I placed a return request through the website for items I purchased and wished to return. Carbon38 has not sent the return label via email.I placed an order thru the Carbon38 website on July 11, 2020. I received it on July 20, 2020.I tried on the clothes, and decided to keep four items and return three items. I initiated the return through their website, and got a note saying Carbon38 would send the return label to my email within 24 hours. It did not come. I checked my spam, I emailed their customer care email address, I sent them an IM on FB, and I called their customer care number. It gave me a generic message and then the line went dead.I cannot return these items for a full refund until Carbon38 sends me the return label. I have no idea what address to send them to.

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L. Herrick
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Mar 21, 2024 1:05 pm EDT
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Company says package was delivered but it was not. We were home and in clear sight and sound of front door when package was supposedly left. Order #XXXXXXXXXX order date August 25, 2020 *** Supposed delivery September 2

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9:15 pm EDT
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Carbon38 I was targeted by a Carbon38 ad on Facebook that led to purchase

I was targeted by a Carbon38 ad on Facebook that led to purchase. Upon receipt, I didn't like the fit and needed a size exchange. Carbon38 ghosted me. I purchased some workout clothes from Carbon38 that I received on Monday, 7/20. The purchase process was easy and seamless through their site. Upon receipt, I immediately tried on what I purchased and realized I didn't like the fit of two of the items (I purchased 5 items). I decided to initiate an exchange and here's been my experience: - Submitted return request on Monday, 7/20 - I emailed them to ensure it went through on Tuesday, 7/21 (no reply - I was okay with this, figured it takes some time) - Called on Wednesday, 7/22, numerous times (no answer) - I direct messaged them on Facebook on 7/22 (same method they used to target me), no reply - Posted on their 'comments' on Instagram & Facebook on 7/23 (no reply). At this point, I realized they have numerous negative comments with the same issues. - Called them again on 7/23, numerous times (no answer) It's Friday, 7/24, and I still don't have an email reply or any other form of response from Carbon38. If they're going to be doing paid advertising on Social Media platforms, it's then their responsibility to ensure their customers receive the sort of service that allows them to transact fairly. Ghosting customers isn't right.

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Payphook
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Mar 22, 2024 8:36 am EDT
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On april 29th I placed order and since then i received 5 different delivery times. And now Carbon is saying it was delivered on may 14th which is not Placed order on 4/29 next dayi received email saying it will be delivered on 5/5 then after it didnt arrive i reached out to carbon 38. As usual they told me just to wait and package is on its way. I received so many different updates from Carbon that finally they said package was delivered on may 14th which is not true. I have all emails and updates, as well conversations from social media team regarding my order

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Onetotown
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Mar 21, 2024 5:50 pm EDT
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I placed an order on May 8, 2020. It says it was delivered on May 17, 2020. I live in an apartment building and I did not receive nor sign for it. I p I placed an order in May 8 with ORDER # ***. It says that it was delivered on May 17 but I did not receive it! Usually I sign for my packages in my building or if no signature is needed they'll buzz my doorbell and let me know I have a package downstairs! I did not get any of that! I reached out to carbon 38 where one of the reps sent me an email saying they will work with me through email and they will send another pair out but never received anything else from them! I reached out to them on over 5 occasions through email but I'm not getting any response!

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SubjectSnow
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Mar 20, 2024 2:42 am EDT
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Lost return I mailed an order back (Order #***) on July 10th and everytime I check the tracking it has been pushed out another week. TRACKING # ***. Everytime I call I get a message saying they can't take calls right now and the call is disconnected. I have sent numerous emails with no response. I am just trying to get a refund as we're approaching a month since I returned the item. Most companies have a 2 week policy and they will refund the customer, but I can't even get in touch with anyone. Are they out of business or what is going on.

Is Carbon38 legit?

Our conclusion: ComplaintsBoard has reviewed Carbon38 and concludes it's largely legitimate. Interactions with Carbon38's website can generally be safe. You can trust Carbon38's services, but remain informed and cautious.

Carbon38 earns a trustworthiness rating of 80%

Reliable, but always remember to protect your data.

By resolving 100% of 2 negative reviews, Carbon38 is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Carbon38.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carbon38.com you are considering visiting, which is associated with Carbon38, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Carbon38 website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Carbon38.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on carbon38.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Carbon38 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website associated with Carbon38 sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • Carbon38 has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to Carbon38. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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About Carbon38

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Carbon38 is an online retailer specializing in women's performance fashion. They offer a curated selection of activewear, including leggings, sports bras, and outerwear from various brands. The company also provides a platform for emerging designers in the fitness apparel space.
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Overview of Carbon38 complaint handling

Carbon38 reviews first appeared on Complaints Board on Mar 18, 2024. The latest review Refused to exchange / return defective item due to being only one day over return policy I placed an order on March 10, was posted on Mar 20, 2024. The latest complaint Refused to exchange / return defective item due to being only one day over return policy I placed an order on March 10, was resolved on Mar 20, 2024. Carbon38 has an average consumer rating of 5 stars from 3 reviews. Carbon38 has resolved 2 complaints.
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