Fashion Nova review: Tracking/shipping delay

I really really wish that I could rate them zero stars so I ordered 24 items from FN on november 27, 2018 24 items they gave me free 2 day shipping because my order was over $75. Todays date is december 12 2018 and I have not received a tracking number only a confirmation email saying my order was received I have literally stalked there twitter, facebook, instagram account and tagged @fashinova in it I know they got it but they did not respond

Me:
Cachet22
Nov 30, 5:54 AM PST
#[protected] I have not recieved my tracking number when will the items ship these are a christmas present for my daughter and I want to be sure it arrives on time. Why have I not recieved any tracking info yet?

FN:
Irma Bonilla (Fashion Nova)

Dec 9, 10:38 AM PST

Hey Love,

Thank you for contacting Fashion Nova!

Nova Babe we would like to start off with apologizing for the current delay. We completely understand how frustrating it can be to wait for your order.

You have been waiting much longer than usual for your order to be shipped. Rest assured, we didn't forget about you! As we transition to our new, state of the art Distribution Center, we have been experiencing delays in orders being processed and shipped. This means that most orders can take up to 7-10 business days to be processed before the order is actually shipped. This information can be found on our website:

Regrettably, we do not have an exact shipping time for you at the moment but we will be sure to keep you updated! If you feel that you will not receive your order within the time frame that you may need or you no longer want the order then you may reply to this email with your cancellation request.

Please be advised that If your order has already been released to the distribution center or is already in transit, we will be unable to cancel your order.

We apologize for the temporary inconvenience and appreciate your patience and loyalty while we update our facilities to better serve you in the future.

Kind Regards,
IB
Fashion Nova Customer Care

Have you signed up for our promotional emails yet?

Me: Dec 9, 11:14 AM PST

I paid for the items november 27 2018 so it has been longer than 7-10 business days as a FYI you guys took the money from my account and days later did not give any tracking information and this email states that you are transitioning to a new distribution center OOOk what does that haft to do with my order? and then you mentioned cancelling smh very time consuming in which I heard you guys dont even refund like you say also it is to late for me to order more items for my kid you guys will loose customers including with me I could have paid extra money to get my items sooner you guys should not take anyones money from there account untill you guys have successfully prepared customers items and ready to be shipped instead of taking everyones money and making them wait to get there tracking info I have read so many complaints about this same issue of you guys not shipping peoples orders out on time that is so LOW BUDGET of you guys to not be professional and on point SHAME ON THIS COMPANY! I ordered from amazon ebay dh gate to name a few during the same time I ordered from fashinova and I received tracking numbers 2 -3 days later some shipped the next day and I received the items even dh gate is faster than you guys? How is it that you guys are so popular for your cloths but your shipping sucks so bad I believe the other companies should be recognized more because they are waaay better and faster shippers than you guys I hope yall are happy about being behind and not providing any tracking numbers to peoples items because after this I do not plan on ordering from you guys anymore you guys send out more emails to buy new items but cant ship smdh why does this company keep trying to get more money from people and think its ok to not ship yall cant even ship on time so yall do not need to be taking anyones money untill you guys can master the shipping process because right now you guys are beginners when it comes to shipping!

Sooooo after reading this do you still want to order with them? I decided to make this post after googling (fashinova has not shipped my items) and when I did I read that there are other people going threw the same thing so I sent them a email asking them to cancell the order and I contacted the bank to dispute it my bank said they will issue the funds within 24 hrs in which I also told them about this feed and that some have said that once they started a dispute the fashinova magically sent a tracking number so I told my bank that if that happens then I will call them to let them know they said ok smdh so anyone reading this I would advise you to call pay pal or your bank to get your money back at least now I can take the money and go some where else and shop for my kid christmas cloths.

UPDATE UPDATE UPDATE UPDATE
They sent me a message I just got the message on 11/14/2018 read there message first then read my response to them.

[Fashion Nova] Re: Shipping/tracking

CJ
Me:Cachet Johnson
Irma you guys are liars the last email I reveived from you guys specifically said that I did not have tracking number and you said that I could cancall and I did just that now you guys send an email saying that I had a tracking number the whole time well its
7:41a

FASHINOVA: Irma Bonilla (Fashion Nova)
Fri 12/14/2018 6:36 AM
To:
Cachet22
Fashion Nova Global Customer Experience
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Irma Bonilla (Fashion Nova)

Dec 14, 6:36 AM PST

Dear Cachet22,

Thank you for reaching out. I'm happy to help!

We were able to find the tracking information in regards to your order.

Carrier:USPS

Tracking # (I hid tracking number

Thank you for choosing Fashion Nova!
Kind Regards,
Irma
Have you seen our newest arrivals? Check out
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Smdh They are a hot mess asd a woman mentioned below they only send tracking and or respond when they are forced so I would recommend everyone too force them since they seem to respond to aggression idk whattl there problem is ever since cardi b has her line with them its like they dont seem to care about getting anyones stuff on time. GOOF LUCK EVERYONE AND I HOPE YOU HAVE ALL OF YOUR ITEMS WHEN IT ARRIVES.

UPDATE UPDATE UPDATE UPDATE*

Me To Fashinova: Irma you guys are liar the last email I reveived from you guys specifically said that I did not have tracking number and you said that I could cancall and I did just that now you guys send an email saying that I had a tracking number the whole time well its too late because I have already ordered my items some place else so you guys can cancell the order and if I do receive anything I will not accept the package I will forward it back to you guys fashinova behavoir is not only unprofessional but its ridiculous!
You guys are so stupid too the point yall think im stupid how can you give me a tracking number for an item that you have not even took to the post office yet? post office says the package is not even there so were or whos tracking number does this belong too?

Fashinova: Irma Bonilla (Fashion Nova)

Dec 14, 11:40 AM PST

Dear Cachet,

Regrettably we are unable to cancel this order as it has already shipped,

You can refuse upon delivery or return it to sender, make sure package is unopened so they wont charge you return shipping costs.

Keep the tracking number to ensure it gets delivered to Los Angeles/Vernon 90058 if it is going to be Return to Sender it would be the same tracking number.

Kind Regards,
Irma
Fashion Nova Customer Care

Have you signed up for our promotional emails yet?
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SMDH Fashinova needs to go out of business untill they can get there stuff together Irma seems to respond back really fast all of a sudden after I started a dispute claim with my bank.

UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE

Me:
Cachet22

Dec 14, 1:10 PM PST

Oh you can better believe that the package will get forwarded back to the sender and this email is getting forwarded also to BBB and also I am a blogger so I will post this entire conversation on my page I have 105k followers and 80k subscribers I also plan to make a utube video about the horrible customer service experiance and to let others know how long it took for you guys to ship my items and how you guys lied about me not having a tracking number and how I had to spend more money ordering from another source just so my daughter would have gifts on christmas me and my kid were huge fans up untill now.

Fashinova: Irma Bonilla (Fashion Nova)

Dec 16, 9:24 AM PST

Dear Cachet22,

Thank you for emailing us, we appreciate your feedback! We always strive to be the best in class and provide our #NOVABABES great products. We will forward this information over to the appropriate department for review and consideration.

Please let us know if you have any further questions, and thank you for being a #NOVABABE.

Kind Regards,
Irma
Fashion Nova Customer Care

Have you signed up for our promotional emails yet?

UPDATE UPDATE UPDATE UPDATE UPDATE
8:35 pm monday december 17, 2018 (checked email)
Hello cachet johnson,

Your item arrived at our FORT WORTH TX DISTRIBUTION CENTER destination facility on December 17, 2018 at 7:35 pm. The item is currently in transit to the destination.

Tracking Number: (hid tracking number)
But Damn yall this is so freaking weird I was literally just on twitter about to submit a claim threw bbb when I checked my email just now and it said that I had a package and it is the same tracking info from fashinova but when the first gave me the tracking information it said pre shipped and when I called the post office today they stated that there was no package their smdh so I will keep everyone updated and let you guys know if all the items that I ordered is in the box.