Fashion Nova review: Service

I have placed an order on november 21st order number: #[protected] and got about 5 pieces for 49 dollars and I was really happy with the deal because I was on a budget. I was expecting my order to wear for the xmas holidays and after waiting for about a week with no updates I sent an email asking about it and I got a response from sandy chan on nov 30, 11:40 am pst stating that "due to an unexpected processing error, we regret to inform you that there has been a slight delay with your order being shipped out" and they gave options about if i'll wait or get the order canceled and refunded but I said i'll wait since xmas is still a few weeks from now I wouldn't get this good deal again. I emailed my request and then got no response. After sending multiple emails I got a response on december 4th stating that "we have logged your reshipment request on our end and we will updated you with details via email". I waited again and to my dilemma the same sandy chan emailed me back on the 9th stating that my order was successfully canceled and i'll be refunded in 2 to 5 days and i'm like sandy didn't I told you i'm going to wait on my order why did you cancel when u know i've been waiting? Sandy had the guts to tell me that I requested to cancel it and i'm like no that's incorrect and ure lying. I said i'm not accepting this because this is incorrect and i've been waiting in vain thud whole time. She said that she apologize and here is 15 % coupon. I said sandy are u in your right mind i'm not accepting 15% to place an order I got 40% off and you guys made an error on your end. I told her I will only accept a 50dollar gift card or the same 40 % off code to place my order asap. Sandy refused to so I emailed back asking to let her supervisor contact me or provide me with a contact number for fashion nova customer service complaints and reviews. I've been waiting 2 days and still no response. This is unacceptable and I will not let gi like that. I need a better resolution. This is not how u handle your customer and I felt very disregarded and depreciated about it. I need someone to reach out to me. Sandy shoukd be depromoted