Fantastic Sams Cut & Color review: staff

I go to Fantastic Sams in Stoughton, MA. Lenny Palmieri is in charge, but it seems like he is all about the money instead of the client. Mary Ellen is the Manager under Lenny. Clients have complained that she is very rude and arrogant. She even belittles the other staff right out in the open. She likes to swing her weight around. This whole place needs a makeover. They do things to your hair without telling you and charge you for it! I think the prices are a little high. Mary Ellen was on the phone one day and saying, just want to tell you before you make an appointment, prices start $18 and up! They have no value in their clients and this why they have lost quite a bit of business. No character or personality! It should be looked into. You have a hair color, it spills all on your clothes. I had this happen to me quite a bit.

I want to remain anonymous, but want to stress my point .

Thank you!