Menu
Write a review
File a complaint
Fantastic Sams Cut & Color

Fantastic Sams Cut & Color review: Cancelled my appointment without notice

A
Author of the review
6:41 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting since Covid-19 quarantine to be lifted in order to get my hair done. I had originally had an appointment for the Friday, just after quarantine in California was put into place. Since the re-opening, I called to make an appointment, but was told to make an appointment on-line, which I did. Unfortunately there were few available so I booked two appointments as I needed two different things done to my hair. First a long overdue haircut was scheduled for July 8th, 2020 @ 11:30 am; this resulted in a 15 minute appointment. And a second appointment for July 9th, 2020 @ 11:30 am for an all over bleach or highlights, whichever Rosalie - the stylist, thought was needed. The second appointment was a 45 minute block.
Today I called in to the salon to confirm and was told that I had come in earlier in the morning and per the manager Rosalie my second appointment was moved to a different stylist, changed to the earliest appointment (9 am July 9, 2020). I was not notified by email or phone call that my appointment was cancelled!
Fantastic Sam's allows a client to book two (2) appointments at a time. I was not notified of the change, nor was I asked. This is frustrating and extremely disappointing as I have been waiting for months for this appointment, and as I was originally scheduled for an appointment just before quarantine. I was told at that time to not worry because I would get one of the first appointments available. They must have been joking because obviously I can barely get one 15 minute appointment for a significant cut and bleach job.
I am flying cross country on the 21st of July to attend a family funeral. It was very important to me to look appropriate for such an event. Now I will have to start over to find someone that can work with long curly hair that has grown enough virgin roots over the time span that I could very literally cut off all the old hair and never have to get processed again.
There is no resolution that this salon can extend to me as I will not employ them for another job, nor will I provide recommendations, and in fact have every intention of posting this on every social platform that I can.

0 comments
Add a comment

More Fantastic Sams Cut & Color reviews & complaints

Fantastic Sams Cut & Color - past employee complaint 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Fantastic Sams Cut & Color - perm didn't take, offered to re-do, then damanded payment again
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Fantastic Sams Cut & Color - overcharged!! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Fantastic Sams Cut & Color - bad haircut 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Fantastic Sams Cut & Color - worst ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Fantastic Sams Cut & Color - horrilble owners
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Fantastic Sams Cut & Color reviews and complaints
  1. Fantastic Sams Cut & Color Contacts

  2. Fantastic Sams Cut & Color phone numbers
    Click up if you have successfully reached Fantastic Sams Cut & Color by calling +1 (651) 738-9393 phone number 0 0 users reported that they have successfully reached Fantastic Sams Cut & Color by calling +1 (651) 738-9393 phone number Click down if you have unsuccessfully reached Fantastic Sams Cut & Color by calling +1 (651) 738-9393 phone number 0 0 users reported that they have UNsuccessfully reached Fantastic Sams Cut & Color by calling +1 (651) 738-9393 phone number
    Click up if you have successfully reached Fantastic Sams Cut & Color by calling +1 (901) 377-7682 phone number 0 0 users reported that they have successfully reached Fantastic Sams Cut & Color by calling +1 (901) 377-7682 phone number Click down if you have unsuccessfully reached Fantastic Sams Cut & Color by calling +1 (901) 377-7682 phone number 0 0 users reported that they have UNsuccessfully reached Fantastic Sams Cut & Color by calling +1 (901) 377-7682 phone number
    Click up if you have successfully reached Fantastic Sams Cut & Color by calling +1 (651) 998-9812 phone number 0 0 users reported that they have successfully reached Fantastic Sams Cut & Color by calling +1 (651) 998-9812 phone number Click down if you have unsuccessfully reached Fantastic Sams Cut & Color by calling +1 (651) 998-9812 phone number 0 0 users reported that they have UNsuccessfully reached Fantastic Sams Cut & Color by calling +1 (651) 998-9812 phone number
    More phone numbers
  3. Fantastic Sams Cut & Color emails
  4. Fantastic Sams Cut & Color address
    500 Cummings Center, Suite 1100, Beverly, Massachusetts, 01915, United States
  5. Fantastic Sams Cut & Color social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
  7. View all Fantastic Sams Cut & Color contacts
Fantastic Sams Cut & Color Category
Fantastic Sams Cut & Color is ranked 9 among 82 companies in the Hair and Beauty Salons category