Fannie May Confections Brands Chocolate Lovers Reviews 2025

Latest Reviews and Complaints

Valerie Dunn- LaLonde of Pontiac, US

Mar 05, 2022 8:38 pm EST

Mini Pixies

This is the first time ever I was disappointed with my candy. The caramel on the bottom was stuck on the package. when I ate it the caramel was hard in the middle. Purchased on 3/5/22 at Walgreen's in Waterford Mi. #[protected].

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How responsive is Fannie May Confections Brands's customer service?

0 Resolved

2 Unresolved

Total complaints: 2

Resolved complaints: 0 (0%)

Unresolved complaints: 2 (100%)

Absolutely frustrating 🫠
It's quite possible that Fannie May Confections Brands is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Fannie May Confections Brands's silence.

How is Fannie May Confections Brands’s rated by chocolate aficionados?

Fannie May Confections Brands’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of chocolate aficionados are dissatisfied with sweet treats.

Keywords

coupon customer service discount email confirmation free shipping order overcharge phone representative supervisor website transaction receipt 3 5 22 5274571268 candy caramel middle package purchased time walgreen s waterford mi

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Ulida of US

Oct 03, 2011 8:10 pm EDT

Overcharging customers on Cyber Monday web orders

Received cyber Monday coupon sent directly to me from fanniemay.com. Coupon was for free shipping and 20% off. I clicked on the coupon link and placed an order for roughly $90. I have my email confirmation and website transaction receipt that match. When the order started shipping, Fannie May rescinded the 20% discount and charged the original price. They did not contact me in advance, they did not cancel the order. They started filling the order and charging me more than I had authorized when the order was placed. When I called today about the overcharge, the phone representative advised that the 20% coupon didn't apply to my order (even though the website procesed it automatically when I put items in my cart) and they were charging me the full price. She advised me my order total was now $108 even though my confirmation said $90. She also advised I would not be refunded for the difference. I asked to speak to a supervisor because I do not believe it legal to charge more than a consumer authorizes on a credit card order. The phone representative told me they "were not to refer these type of calls to a supervisor, just to give us an email address." The email address is the generic website customer service email. I asked the phone representative to cancel the remainder of my order. First she said she couldn't because "it had all shipped." I noted that most of the order was not due to be shipped until next week and I wanted that cancelled becasue I would not be paying more than I authorized. She then agreed to cancel the remainder of the order but could not provide me a confirmation so I hope it is cancelled. From reading various consumer blogs I am aware that mine is not an isolated incident by any means and might be a good class action case.

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Fannie May Confections Brands earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Fannie May Confections Brands to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Fannie May Confections Brands is known for their high standards and safety. If you're thinking about dealing with Fannie May Confections Brands, it's wise to check how they handle complaints.

We found clear and detailed contact information for Fannie May Confections Brands. The company provides a physical address, 6 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fannie May Confections Brands has claimed the domain name for fanniemay.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Fanniemay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fanniemay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Fannie May Confections Brands have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fannie May Confections Brands and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Fanniemay.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

Fannie May Confections Brands protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Fannie May Confections Brands reviews first appeared on Complaints Board on Oct 3, 2011. The latest review Mini Pixies was posted on Mar 5, 2022. Fannie May Confections Brands has an average consumer rating of 1 stars from 2 reviews. Fannie May Confections Brands has resolved 0 complaints.