FanDuel’s earns a 1.2-star rating from 9 reviews and 71 complaints, showing that the majority of fantasy sports enthusiasts are dissatisfied with gaming experience.
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Useless
I have tried for a year to get FanDuel to delete one of my 2 accounts. Not only did I send all my ids and information, I told them it was because the email on the account had be hacked and was sold to the dark web. The bank cards on file were destroyed and the bank account closed last year. They keep emailing me to send a picture of the bank cards. FanDuel is the most incompetent group of techs I have ever dealt with. All my id records prove who I am. I am not trying to bet, I just wanted to close the account. Now my other account is locked and I have no idea what bank card is there so now I am locked out of FanDuel permanently. I give up. I am going to Twin Spire to bet. FanDuel lost my business and my respect!
BE Careful
I play Fanduel from now and then, but today I actually won about $40, the game ended. After the game had been over for about 20 mins, they deposited 20$ to my account, I went back to my score and they changed it, like people say, who ever made the game, knows the tricks.
Suspended account
First time user with FanDuel and it was the worst experience. They suspened my account for no reason after depositing 200 in my account sent emails to get this fixed. They need 1800 number so you can talk to someone to get these problems fixed not just emails. Not a good look for FanDuel..
I have experienced the same type of treatment. I wager on TVG, and they accept my debit card deposits instantly without delay. But when I want to withdraw some of my winnings they refuse to respond to my request and ignore my emails. What can I do?
Sportsbook and casino
The casino seems to pay out well, but not a lot of games on there. Not too many great promotions on there either.
Must Have A Good Strategy
Like any game of skill it is important to understand what you are doing and have a good strategy. I have done well so far with staying disciplined and research.
Rigged
Very rigged the same ppl wins 80% of the time moklivin is one of the winners 80%of the time everyday soo much rigged know one has the much luck everyday in one week moklivin over *** in muplti contest and this has been going one for months now so stay away
Scamming Onling Betting
They never respond or resolve any issues. They won't allow winnings to be transferred out and they make you keep it in the account to make future gambling. You don't have a choice. They take money out of your banking acct that you don't authorized. Just a scamming illegitimate gambling site. F them and their cheating scamming ways! Don't gamble on this site.
Nothing random about this app
Playing first person craps on the fan duel casino app, and literally every other roll was a 7 until the money I deposited was gone, I'd roll my point and the very next roll would be a 7 every time! Before that even took place the app kept kicking me out and when I'd log back in, my money is no longer on the table, contact support and all they do is issue is a reference number say somebody will contact you and nobody ever does. This app is rigged to rob you.
Choose Fanuel
FanDuel is the only site that I found in Michigan to actually put it pays out I can actually say there's times I get ahead of the game I plan it probably more than what I should and I'm not saying I'm not getting rich but I'm also not going broke it's something I do to relax in some days I lose but then there's days when I actually get ahead I can't say that for any other side the payouts are awesome I've gotten tax that $700 was added to my account I guess I didn't understand promotions some days of $1400 will be put back in there actually quite a few days in April and May 2022 I hope this info helps I just have not found any other site that actually pays to where I'm not stressed out when I'm done playing.
FanDuel Complaints 71
Sportsbook
I placed a bet that TIger Woods would wear a black shirt today. All news reports say he wore a black shirt.
bet slip -
Black
WHAT COLOUR SHIRT WILL TIGER WEAR ROUND 1 GENESIS INVITATIONAL?
What colour shirt will Tiger wear round 1 Genesis Invitational?
He also had a white pullover on. Fanduel says he wore a white shirt.
What a rip off Fanduel is..
They told me they decided it was white so tough luck. Everyone one else sees a black shirt.
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FanDuel Sportsbook Ticket on12/25/2023 of $ 445,384.96 @11:17am CT is Missing
A ticket of $ 445,344.93 dollars on12/25/2023 @11:17am CT came up missing after i won the first 5 to 6 games went back to check the next day could not find the ticket check Transaction History no luck, but i have pictures that i sent to FanDuel Sportsbook by Email many times no respond on that ticket. when i check Losing Logs on my account the system kicks out?
Claimed loss: $ 445,384.96 on 12/25/2023 @11:17 am CT this is on the picture i sent and why i can't see if it was not a winner?
Desired outcome: payout of $ 445,384.96 from Ticket on12/25/2023 @11:17 am CT and the Ticket right after was.893076
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Sportsbook
I have signed up with FanDuel and they have an open account with my money and have deactivated my account to log in. I have tried several times to contact them however they are ignoring my requests.
My name is Paul Fitzpatrick
And my email for the account t is : [protected]@gmail.com
I tried going to website and they continue to go to chat without any response.
Claimed loss: $156
Desired outcome: Open back up account
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Is FanDuel Legit?
FanDuel earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for FanDuel. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
FanDuel has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
FanDuel has registered the domain name for fanduel.com for more than one year, which may indicate stability and longevity.
Fanduel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fanduel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Fanduel.com you are considering visiting, which is associated with FanDuel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
FanDuel website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While FanDuel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
- While FanDuel offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
- We conducted a search on social media and found several negative reviews related to FanDuel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Sportsbook
12-26-2023. fanduel took $900 from my bank account without my permission. they returned $500 4 days later. they still owe me $400.this is a theft of my money. they also froze my account so i am unable to withdraw my winnings ($400). they will not allow you to talk to a human being.their customer service is terrible. if you use this service you will be sorry. out and out thieves
Claimed loss: $800
Desired outcome: i want them to return my money to my checking account($400) and send me my money that is on my account ($400) if you deal with this service you will be sorry
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Slots and promotions
I received from you that I have free spins, I clicked on accept spins and no other information on how you get to these free spins. I was on hold for 2 hours to chat with someone, I was 99th person waiting to chat, that took more than 2 hours, when it come down that there were only 1 call ahead and then it said sorry we are having issues needless to say I was not happy. I have been with you for several years and to be treated like this is appalling. For just a simple question.
Debra Sieja
8124 3rd street
Forestville, Mi. 48434
I would like someone help me instead of being transferred to another department.
Desired outcome: Question answered
FanDuel Sportsbook
I bet on the Monday Night Football game between the Loins and Raiders on 10/30 and my parley was kicked out cause it said the Loins didn’t cover the 3rd quarter spread.. which was 1.5 and the Loins were clearly up 9 points at the end of the 3rd quarter. So, I actually won my parley but haven’t got my money cause of an apparent system error. I just want this made right and my winnings paid out.
Desired outcome: I just want this made right.. I know systems have errors and I get it. I just want to be paid out for my winnings.
Sportsbook
first of all my account has been locked for 2 weeks i have sent in over 20 documents which you guys all have i have not gotten any response at all you guys have shut me out of my own account i have apologized for whatever wrong was done and acknowledged every policy i was supposed too and after this you guys will ask me to send in more documents because you...
Read full review of FanDuelCustomer service and help with log in issue!!
Call
+[protected] always busy and CHAT OPTION sucks - I am HUMAN ... why do I get this crap? Please verify you are a human PRESS AND HOLD
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Desired outcome: cALL me [protected] Ron
Account verification
I am reaching out to you yet again b/c my account is locked and unable to have my password reset. The lack of customer service from Fanduel is beyond frustrating. This is the 5th time my account has been locked and I have not been able to have this resolved. My birthday is incorrect on your records. I have sent my ID (Front and back) into Fanduel 4 time...
Read full review of FanDuelSportsbook
my account has been suspended for reason i have no clue over.i have 90 on my account that i tried to withdraw but it flagged me when i did no clue why i’ve made deposit after deposit after deposit as soon i try to withdraw my account gets flagged for what i was told was suspicious activity’. i was told i would have answers WITHIN 24 to 48 hours it has passed that threshold it is going on a week. reps have been rude and ended my reports early i keep being told a rep will reach out but nobody ever does. i’m just upholding them to their expectations. plus i don’t see how money that is mine could be help.
Desired outcome: I just want MY MONEY THAT I DEPOSITED that’s on a temporary hold’
Accidentally added an additional zero for my wager on Monday night Football
This past Monday night, September 11, I wager what I thought was $1000. However it was accidentally mistaken for $10,000 that I did not realize until after the fact I am a 100% disabled veteran and have lost a significant amount of money by accident please assist if you can to provide the 9K that is rightfully mine. I am being completely honest and I have felt horrible.
Desired outcome: Please deposit the $9000 back into my Fan Duel account that I had as I only wagered which I thought $1000 initially on Monday night for the jets versus bills game
would you give the money back if you won?
Deposit
Hello. My apologies to begin with, but I am so frustrated as to why I cannot get my $250 deposit either refunded or added to my fantasy account. So last week, August 15, i opened a fantasy account and made a $250 deposit with my AMEX. This account was using my [protected]@yahoo.com email. Later that day I realized I had another account, which used my...
Read full review of FanDuelNightmare Experience with FanDuel: Unauthorized Account, Error Messages, and No Customer Service
My experience with FanDuel has been a rollercoaster ride, to say the least. I was excited to sign up for the platform and start placing bets on my favorite sports teams. The sign-up process was a breeze and I was able to create an account without any issues. However, things took a turn for the worse when I tried to log in and was met with an error message stating that my account could not be verified.
I immediately reached out to customer service for assistance and was told that it shouldn't be a problem. Feeling reassured, I decided to deposit a certain amount of money into my account. Unfortunately, my troubles didn't end there. Every time I tried to place a bet, I was met with another error message stating that my account was "unauthorized". Frustrated, I reached out to customer service multiple times for help, but to no avail. I was never able to get a resolution to my problem.
To make matters worse, when I tried to withdraw the original amount I deposited, I was met with yet another roadblock. FanDuel would not let me withdraw my money, even when I tried to go to other states where the platform is legal. Every time I asked to speak to someone, I was met with an automated reply, leaving me feeling helpless and frustrated.
In the end, I was left in a position where I couldn't place a bet, but I also couldn't withdraw my account. It felt like FanDuel had essentially stolen my money and there was no way for me to get it back. Overall, my experience with FanDuel has been a nightmare and I would not recommend this platform to anyone.
Disappointing Experience with FanDuel: Poor Customer Service and Unfulfilled Promotions
FanDuel is a company that some people have had negative experiences with. I was hesitant to sign up with them because of what I heard from my friends, but I decided to give them a chance. They have a promotion where if you wager five dollars, they will give you $150 in promotional wagers for free. I signed up and went to their sports book to make my first bet. I wanted to bet $100 on the Preakness horse race, but they refused to give me the promotional wagers. They claimed that because it was not a human sporting event, I was not eligible for the promotion. I was disappointed and frustrated because I felt like I had done everything right when I signed up. I asked to speak to a manager to dispute this, but they were very rude and unhelpful. They even deactivated my account without any real explanation or attempt to resolve the issue. Overall, I would not recommend signing up with FanDuel. They seem to be more interested in finding ways to cheat people than providing good customer service.
File a complaint with your state's Attorney General, The FTC, the BBB and your state's gaming commision. I am thinking about a class action lawsuit for loss of $5,620.00.
Terrible Experience with FanDuel: Poor Customer Service and Unresolved Issues
FanDuel is a website that I recently joined and I must say, it has been a terrible experience. I placed my first bet and they took my money without any issues. However, shortly after, they suspended my account and asked me to verify my identity. I did everything they asked me to do, but I still haven't received my money back or been able to access my account. It has been a few weeks now and I am owed about $300.
It is really disappointing to see that these multi-million dollar companies only care about taking your money and not providing good customer service. They don't care about helping you resolve any issues you may have. It's all just a facade. They only want your money and will give you a hard time when it's time to return it.
The customer service at FanDuel is a complete waste of time. They don't know anything and can't help you resolve any issues. It's really sad to see the industry of corporate greed thriving like this. They act so confused as if they don't know or understand what has happened. It's really a scam game and they are about to take you up top.
I would advise everyone to guard their wallets and be careful when dealing with FanDuel. It's really sad to see that such a big company can't provide good customer service and help their customers when they need it the most.
File a complaint with your states gaming commision. I am going through the same thing only they took me for $5,620.00.
Horrible Experience with FanDuel: Locked Account and Poor Customer Service
My friend referred me to FanDuel and I decided to give it a try, even though I usually play on BET MGM. I'm not one for change, but I was intrigued by the simplicity of blackjack on FanDuel. So, I deposited $312 cash into my account and waited for my bonus for being referred and my deposit match. However, I didn't receive them and had to contact customer support multiple times through chat messages. It took days and days for them to finally send me the deposit match and bonus for being referred. But then, out of nowhere, they locked my account for no reason! I can't even call anyone to speak to them and they're just keeping my money and not letting me into my account. They say it's on their time, but that's just bull$#*! It's my money and I should be able to get my $#*! They can't even tell me why my account is locked!
FanDuel is a shyster! Their app is horrible, their customer service is horrible, and their communication is horrible! Their promo codes are bad too! All around, it's just a horrible experience!
If you're looking for a better experience, I recommend using BET MGM instead.
False Advertising: FanDuel's $1000 Refund Promotion is a Bait and Switch
Wow, I have to say that I was really disappointed with my experience on FanDuel. They advertise this amazing promotion where you can get $1000 back if you lose your first wager, but it turns out to be a total bait and switch.
I have to give them credit for their cleverness, but it's really just thievery in my opinion. They add a small amount of money into your account, but it's not real cash, just a free play bonus. Then, when you deposit your own money and play with the bonus amount, they renege on the $1000 credit if you lose, claiming that you wagered the bonus money first.
Legally, they are bound to give you the refund if you lose your first real money wager, but they will do everything they can to wiggle out of their contractual obligation. It's really frustrating and I know I'm not the only one who feels this way.
I've heard that there are complaints pending with the State of Michigan Gaming Control, and I really hope that something is done about this. It's not fair to advertise one thing and then do something completely different. I would definitely think twice before using FanDuel again.
Fanduel Review: Rigged Games and Sponsored Bets - A Waste of Time and Money
I've been using fanduel for a couple of weeks now and I gotta say, I'm not too impressed. The games they offer seem to be rigged in favor of the house. They set these sponsored bets that seem too good to be true, promising high payouts for low buy-ins. But every time I take the bait, I end up losing big time.
For example, they might say that Lebron James, Steph Curry, Anthony Davis, and Klay Thompson all have to score 7.5 points in the first quarter of an NBA game. The wager is only $10, but the payout is $110. Sounds like a steal, right? But statistically, only one of those players has ever averaged that many points in the first quarter. So you're basically throwing your money away.
What's worse is that they make it seem like everyone else is making the same bet. They'll say something like "6.5k people have already made this bet!" to make you feel like you're part of a winning crowd. But in reality, you're just another sucker falling for their scam.
The only way to actually win on fanduel is to build your own parlay with more realistic possibilities. But even then, they won't offer a high payout, so what's the point? It seems like fanduel is just preying on people with gambling addictions, and I'm not gonna be a part of it anymore.
Overall, I'd say fanduel is a waste of time and money. Don't fall for their sponsored bets, and don't expect to win big on your own. It's just not worth it.
FanDuel App Review: Constant Errors and Lost Winnings - Not Recommended
I recently deposited some money into my FanDuel account and decided to try my luck at sports betting. To my surprise, I won $300! Feeling lucky, I decided to try my hand at some slots. However, every time I tried to play, I kept getting an error message and was logged out of the app. This happened even when I was in the middle of a game!
When I finally managed to log back in, I was shocked to see that my remaining balance was only 27 cents. All the money I had won was gone! I immediately contacted customer service and even spoke to a manager, but they insisted that I had played through my account and lost all my money. I tried to explain that I couldn't even play because of the constant errors, but they wouldn't listen.
To make matters worse, they told me that they couldn't get my money back and suggested that I delete the app and download it again. I know I'm not the only one having trouble playing on their app, but they didn't seem to care. They kept insisting that I had played the whole time and that it was recorded in my history. But I DID NOT play! It's not my fault that their app is not good enough to handle my gameplay.
I'm frustrated that they're making me look like it's my fault or whatever. It's not my fault that their app is not good enough to handle my gameplay. And when I tried to talk to customer service, they said they couldn't find my account and that there was no history record. It's like they're trying to cover up their mistakes and make me out to be the bad guy.
Overall, I'm extremely disappointed with my experience on FanDuel. I wouldn't recommend it to anyone, especially if you're looking for a reliable and trustworthy platform to bet on sports or play slots.
Possible Subject/Title/Header: Fanduel DFS Review: Is It Rigged? My Suspicious Experience Raises Questions
I've been playing Fanduel dfs for a hot minute now, but I gotta say, I'm starting to think it's rigged. Just the other day (6/6/2022), I joined a snake draft competition and the first player drafted overall was Jos? Ramirez, who was NS due to a PPD. Now, usually I'm on top of my game and screen shot the final draft summary, but for some reason, I didn't this time. Lo and behold, the postponed game between the Guardisns(Indians) vs Rangers was announced post draft and even after the start of slate. Once the 4 player competition began, I checked all competitors line-ups and no one had Ramirez. There's no late swap in a snake draft so what happened to the line-up with Ramirez? It's got me thinking that when you play on Fanduel, you're not playing against actual real ppl but instead something or someone else who has the ability to alter line-ups (not talking late swap) and rig competitions in their favor. They're definitely stealing ppls money.
Now, I'm no conspiracy theorist, but I live in Cleveland and knew bad weather was coming and PPD was impending. I remember clearly watching the draft and criticizing the player who selected Jos? #1 overall. So it seems like something fishy is going on behind the scenes. I mean, how can a player who is NS be drafted first overall? It just doesn't add up.
Don't get me wrong, I've had some good times on Fanduel and won some decent cash, but this experience has left a bad taste in my mouth. It's like I'm playing against a ghost or something. I'm not saying don't play on Fanduel, but just be aware that there might be some shady stuff going on. Keep your eyes peeled and your wits about you.
Overview of FanDuel complaint handling
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FanDuel Contacts
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FanDuel phone numbers+1 (800) 475-2250+1 (800) 475-2250Click up if you have successfully reached FanDuel by calling +1 (800) 475-2250 phone number 17 17 users reported that they have successfully reached FanDuel by calling +1 (800) 475-2250 phone number Click down if you have unsuccessfully reached FanDuel by calling +1 (800) 475-2250 phone number 36 36 users reported that they have UNsuccessfully reached FanDuel by calling +1 (800) 475-2250 phone number
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FanDuel emailssupport@fanduel.com100%Confidence score: 100%Support
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FanDuel address19 Union Square West, New York, New York, 10003, United States
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FanDuel social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
Recent comments about FanDuel company
Accidentally added an additional zero for my wager on Monday night Football


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