Family Gifts
reviews and complaints

My experience with Family Gifts Co. has been overwhelmingly unsatisfactory. I placed my order (No. #231139) on their website, familygiftsco.com, on December 1st, with the anticipation of receiving it before Christmas. However, the item supposedly shipped on December 2nd, but never arrived. I was extremely disappointed and had to scramble to purchase another gift for my loved one.

To make matters worse, when I tried to track the package, the tracking site had no information. The lack of communication led me to attempt to get a refund for my order, but I have yet to receive it. It has been over a month since the order should have been delivered, and as of January 1st, I have not received it nor have I received a refund. This has caused an inconvenience in my life and unnecessary stress during a difficult holiday season.

I can say with certainty that I am thoroughly displeased with my experience with Family Gifts Co. Their lack of communication, the absence of delivered goods, and delayed refunds have left me feeling as though I wasted both my money and time. At this point in time, I do not have any intention of conducting business with this company again in the future.

Furthermore, if my refund does not come soon, I will share my story on social media platforms such as Facebook to ensure that others are aware of the company's unreliability. In conclusion, it is unfortunate that my experience has been so negative. I hope that Family Gifts Co. will take action to improve their services, so that future customers may have a more positive experience.

When I was looking for the perfect gift to get for my mother, I stumbled upon Family Gifts Co. (familygiftsco.com) and was impressed by their selection of customizable art pieces. After placing my order, I eagerly awaited its arrival. When it finally did arrive, I was thrilled with how it looked and how much my mother loved it. However, I must admit that the delivery time was not what I expected. As the days went by, I began to get concerned because I couldn't even track the shipment.

Just as I was about to reach out to their customer service team, I received an email from Family Gifts explaining that there had been a logistics issue that had caused major disruptions in their production and delivery. While I was relieved to receive an explanation, I wish they had informed me sooner. Despite my initial frustrations, I appreciated their transparency and understanding that they had little or no control over the issue at hand.

After they sent that informative email, the order shipped within a few days and I finally received it shortly after. While the longer-than-expected delivery time was a bit of an inconvenience, it was worth the wait to see how happy my mother was with the gift. Overall, I would definitely recommend Family Gifts Co. for anyone in search of a personalized gift.

I must say that I was a bit hesitant when it came to ordering a canvas from Family Gifts Co., as I had never made a purchase from their website before. However, I was blown away by the amazing customer service I received from them. They truly went above and beyond to ensure that I was completely satisfied with my canvas.

First and foremost, I was a bit concerned about not seeing a preview of the canvas before it was printed and shipped to me. However, customer service was quick to respond and reassure me that I would indeed receive an email with a proof to approve before my canvas was printed and shipped. It definitely put my mind at ease knowing that I would have the final say in what the finished product would look like.

It wasn't just a one-and-done interaction with customer service, either. We went back and forth a few times to figure out the best arrangement for my canvas, and they were patient and accommodating every step of the way. Despite the back-and-forth emails, the turnaround time was quick and efficient, and I was pleasantly surprised by the final result. The canvas turned out absolutely beautiful!

Overall, I can confidently say that Family Gifts Co. exceeded my expectations in terms of both their customer service and the quality of their product. I would definitely recommend them to anyone looking for a unique, personalized gift for a loved one. Than you for the excellent service!

I recently had the pleasure of ordering a custom premium canvas from familygiftsco.com, and I have to say, I was blown away by the quality of their product. The canvas is personalized with our Family Names, which is a lovely touch that really makes it feel like we have something unique and special in our home.

One of the things that really stood out to me about familygiftsco.com was their customer service. They were incredibly helpful and responsive throughout the process, and I felt like I was in good hands the entire time.

When the canvas arrived, I was thrilled to find that the quality was even better than I had anticipated. The colors were vibrant and true to the image on the website, and the canvas itself was thick and durable. It's clear that familygiftsco.com goes above and beyond to make sure that their customers are getting the very best product possible.

Overall, I would highly recommend familygiftsco.com to anyone looking for high-quality, personalized gifts. Their shipping information is clear and accurate, their customer service is top-notch, and their products are simply beautiful. I am so happy with my canvas and will definitely be returning for future purchases.

I recently had an experience with Family Gifts Co. (familygiftsco.com) that left me feeling frustrated and disappointed. As a holiday gift for my family, I ordered three journals on December 14th, totaling $124, and opted for "Priority Care Shipping" to ensure they arrived before Christmas. However, what transpired next was quite frustrating.

On December 18th, I received an email notifying me that my order had been shipped with a "tracking number" included that did not appear on the USPS site when I entered it. I checked the tracker periodically over the next few days and began to feel anxious about the arrival of my order. Upon calling the provided 800 number, I was met with a message instructing me to email the company with any inquiries.

As of Jan 3, my order tracker still reads as being in Fremont, California, despite me placing the order more than 20 days ago with priority shipping. Feeling incredibly dissatisfied and frustrated with the company's poor customer service and lack of transparency, I left a message requesting a refund. I fear I may have to handle the situation through my credit card company due to the incomplete and unresponsive communication from Family Gifts Co.

My overall impression of this ordeal is that I'm convinced this company is a scam, and that their customer service is definitely subpar. As a consumer, I would highly recommend shopping elsewhere for similar products, in efforts to avoid having similar negative experiences that I did.

As soon as I stumbled upon Family Gifts Co. and their incredible range of personalized items, I knew I had discovered something special. Skeptical at first, I decided to place an initial order to see if the products lived up to their presentation online. Not only was I blown away by the beauty and quality of my canvas, but I have since placed not one, not two, but three additional orders because I simply can't get enough of their unique and thoughtful gifts.

The canvases themselves are simply stunning and make for the perfect gift to show your loved ones just how much you care. Each item is crafted with the utmost attention to detail and is truly a work of art. I have gifted several to my family and friends, and each recipient has been equally as thrilled as I have been.

But not only are their products top-notch, their customer service is equally impressive. I recently called with a question and was pleasantly surprised to be greeted by a live person within a minute. The representative was incredibly helpful and kind, making the experience that much more enjoyable.

I cannot recommend Family Gifts Co. enough - their products and service truly are unparalleled. As everyone keeps asking me where I get these beautiful gifts from, I feel so proud to introduce them to the incredible team at Family Gifts Co. I will most certainly be back time and time again. Thank you for everything!

We had the pleasure of experiencing the exceptional quality of Family Gifts Co.'s product - "Ocean Sunset This is Us Multi-Names Premium Canvas - 36X24". This piece brought tears to our eyes as it captured the essence of our family perfectly. We were in awe of how well the colors of the ocean blended with the names of our loved ones, truly a masterpiece.

Despite requesting last-minute changes to the piece, Family Gifts Co. went above and beyond to make sure that their product met our expectations, and it certainly did. As promised, we received our order right on time and were able to present our gift during my Mother in law's 60th birthday celebration. Thanks to their priority processing, we had plenty of time to admire the beauty of the product and ensure that everything was perfect for our special occasion. We are forever grateful for the excellent service that Family Gifts Co. provided.

In addition to this, the customer service we received was phenomenal. The staff was extremely helpful and answered our questions with precision and urgency. They were genuinely pleasant to speak with, which made our experience all the more enjoyable. It's not often that we receive such quality service, so we were definitely impressed!

All in all, we highly recommend Family Gifts Co. to anyone who is looking for a unique and personalized gift for their loved ones. They exceeded our expectations, and we are confident that they will do the same for you. Thank you, Family Gifts Co. for helping us make our Mother in law's 60th birthday a memorable one. We look forward to shopping with you again!

As the holiday season was approaching, with Christmas fast-approaching, I wanted to make sure that my circle of loved ones would be receiving thoughtful and sentimental gifts to commemorate the joyous festivities. That's when I discovered Family Gifts Co., and quickly compiled a list of presents to order. Little did I know that this purchase would lead me to a rather disappointing experience.

Although I had placed my order before the end of November, I only received a part of it before Christmas. This caused me to panic, worry and feel extremely let down, especially since we were spending our first Christmas away from our family. Everyone was expecting a gift, and I didn't want to disappoint them. We wanted presents we could all enjoy and cherish for our entire lives, and with the delay came a lot of stress.

It wasn't until late January that I finally received the remainder of my order, which made me feel even more let down. I believe I deserved a refund, as I didn't receive what I had originally ordered. Unfortunately, this was not something that was offered, and I had to fight for it. The customer service reps at Family Gifts Co. tried to be as helpful as possible, but I could tell that my inquiries were a nuisance to them.

All in all, this entire ordeal took a long time to resolve, and it was only because of my persistence that I was able to finally retrieve my gifts. Nonetheless, I couldn't help feeling disappointed and frustrated with the entire situation.

I recently stumbled upon Family Gifts Co. and boy was I impressed with their collection! I decided to purchase a canvas as a birthday gift for my wife and I must say, it's one of the coolest gifts I've ever given her. The quality of the product is exceptional and my wife couldn't stop raving about it. She even went on to share it with all our friends and family. The delivery was simply phenomenal. They had mentioned it would take anywhere between 10 to 14 days, but I received the package in just 5 days! To have a customized gift delivered with such promptness definitely earns them some serious brownie points. FamilyGiftsCo. truly deserves a standing ovation for their exceptional service.

What stood out to me the most was the time and effort they put into making sure the product was of great quality. Their attention to detail and customer service was outstanding. I must admit, I'm not one who usually leaves a review. But, in this case, I just had to share my experience with everyone. FamilyGiftsCo. is truly a gem! They made my wife's birthday extra special and I can't thank them enough. I am definitely recommending their products to my family and friends. If you're looking for a unique and thoughtful customized gift, look no further than FamilyGiftsCo. You won't be disappointed!

There are few things as satisfying as discovering a hidden gem, and I had the pleasure of doing just that when I stumbled upon Family Gifts Co. (familygiftsco.com). From the moment I saw the ad appear in my Facebook news feed, I knew that I had found something truly special. The personalized items on offer were unlike anything I had seen before - beautiful works of art that were truly one of a kind.

From the start, the process of ordering was simple and straightforward. My husband and I had been discussing what to get each other for Christmas, and when I saw what Family Gifts Co. had to offer, I knew that I had found the perfect gift. We decided on a stunning mountain scene that was personalized with the names of all of our family members. I eagerly awaited its arrival, and when it did arrive, I was blown away by the quality.

Every detail was perfect, and the colors were just as vibrant as they had appeared in the product photos. The service we received was nothing short of exceptional. Anytime I had a question or concern, I received a prompt and friendly response. I always felt like I was in good hands.

It's no surprise that I ended up ordering a second item from Family Gifts Co. - this time, for my daughter's housewarming and Christmas gift. I knew that she would appreciate the same level of craftsmanship and care that went into our family piece. In fact, I highly recommend that anyone looking for a unique and thoughtful gift check out this site. I cannot emphasize enough how pleased I am with my purchases, and how beautiful they look in our home. Thank you, Family Gifts Co., for creating such beautiful and meaningful works of art! - Victoria

I recently had an experience with Family Gifts Co. and unfortunately, it was not a positive one. In anticipation of Christmas, I placed an order for a picture, with the expectation that it would arrive before the holiday. However, much to my disappointment, it did not show up until after Christmas had already passed.

The most frustrating part of the experience for me was the complete lack of communication from the company regarding the delay. I understand that COVID and shipping issues can cause delays, but it would have been helpful to get some sort of update from Family Gifts Co. about the status of my order.

When I tried to reach out to them for more information, I was directed to email them. However, even after emailing them, it took several days for me to receive any sort of response. Even then, I was disappointed that there was no apology or explanation for the delay until I followed up with a second email and was a little more assertive.

Overall, I was really let down by this experience with Family Gifts Co. I had high hopes based on their website and positive reviews, but unfortunately, my order did not meet my expectations. I hope that they can work to improve their communication and shipping processes in the future so that others don't have to go through what I did.

As someone who has had a bad experience with Family Gifts Co., I feel it's important to share my story in hopes that others don't fall victim to their deceptive practices. I had high hopes for this company when I placed my order for a canvas on December 5th. However, as time went on and I received no updates on the status of my order, my excitement quickly turned to frustration.

On December 23rd, I finally received an email from the company stating that my order had shipped. However, weeks went by and I still had not received my canvas. This prompted me to reach out to the company via email to inquire about the status of my order. In response, they offered me a measly 10% refund and assured me that my order was on its way.

Unfortunately, this promise proved to be empty as I never received the refund or my canvas. To make matters worse, the tracking app used by Family Gifts Co. (Shop) is extremely unreliable, providing little to no details on the whereabouts of my order. Overall, I would strongly caution anyone against doing business with this company, as my experience has left me feeling ripped off and disappointed.

I recently placed an order with Family Gifts Co. for a beautiful print with family names and a premium frame. Despite encountering some issues with shipping, the print was delivered in time for Christmas which was a relief! However, disappointment struck when the package was opened and it was discovered that there was spot where the image was entirely missing, leaving the raw canvas showing. To make matters worse, the hardware on the back of the frame was protruding through the canvas - it was sharp and a safety hazard!

Despite this, I remained optimistic and reached out to Family Gifts Co. via email, attaching pictures of the issues faced with the print. Unfortunately, to date, I have sent four emails and not received any response from the team. This has made the situation unbearable and it is highly disappointing not to receive any form of communication from the company. I was originally hoping to receive a replacement or some assistance with the issues faced, but without any response, it is unlikely that will happen.

Overall, I must say that the response from Family Gifts Co. has been highly unsatisfactory. Not receiving any acknowledgment, let alone assistance, after having spent money and time in ordering a product from the company, is not acceptable for any business of this nature. I hope to receive a response soon as I am highly disappointed with the overall experience.

I recently had an experience with Family Gifts Co. that was quite disappointing, to say the least. I ordered a canvas from their website and was excited to receive it in time for the holiday season. However, when I checked the tracking, I noticed that the delivery date had been pending since December 1st, even though the canvas was purportedly shipped on that day. I reached out to the company with all of the information that I had gathered, but unfortunately, I was met with a lackluster response. They simply sent me the same tracking information that I was already aware of. I found this to be frustrating, as it did not address the underlying issue, which was the fact that the canvas had been sitting for 10 days with no real updates on its whereabouts. Despite having sent four emails to the company, I have yet to receive a helpful response. Needless to say, the customer service experience that I had with Family Gifts Co. left a lot to be desired.

I recently made a purchase from Family Gifts Co, attracted by their Facebook advertisement. Unfortunately, the experience turned out to be a little disappointing. As of yet, I have not received the merchandise I ordered, despite the fact that my credit card was charged almost immediately. The customer service experience has also left a lot to be desired. When attempting to contact them, I was met with an automated voice response that instructed me to email them. However, upon doing so, I only received automated responses in return. I must say that I would not recommend this company to anyone, not even to someone I do not like. Despite being drawn in by their compelling ad, the service received thus far has been very poor.

Like many others, I was excited to place an order with Family Gifts Co. Unfortunately, my experience fell short of my expectations. I ordered a print for my family on 11/26 in hopes of receiving it by Christmas. However, to my dismay, the package never arrived. While the company provided a FedEx tracking number, the product never seemed to ship at all. What's more, the automated updates were woefully inaccurate, and it was near impossible to get an accurate understanding of what was happening with my order.

Needless to say, I was disappointed. I had paid $100 for this print, but I only received a $10 refund, which felt like a slap in the face. While I appreciate the company's attempts to rectify the situation, their customer service was subpar at best. In retrospect, I wish I had reviewed their Facebook comments before making my purchase. Had I done so, I may have seen a trend in late or missing deliveries and could have avoided this headache altogether.

Ultimately, all I wanted was an honest answer. If the company had said that the gift would not arrive until February, I would have been upset, but I could have planned for it. Instead, I was left feeling frustrated and disappointed by an experience that should have been joyful. Family Gifts Co. has a long way to go in terms of customer service, and I'd recommend exercising caution before making a purchase with them.

I recently ordered a personalized family photo from Family Gifts Co. (familygiftsco.com) and unfortunately encountered a couple of issues with my purchase. Firstly, upon delivery, I was disappointed to discover that my husband's name, Gary, appeared to read as "Gaby." The rustic style of the board made the "r" appear like a "b," and I had hoped that someone from the company would have noticed this error during production and reached out to me about it.

In addition to this, there was a glitch in the ordering process that resulted in the last two names not being capitalized in my confirmation email, despite appearing as such on the preview screen prior to my purchase. Thankfully, I checked my confirmation email and was able to contact the company to request a correction.

Overall, I must say that I am somewhat disappointed with my experience with Family Gifts Co. Whilst the product itself is of good quality, the errors in both production and confirmation highlight potential weaknesses in their quality control measures. I hope that the company will take steps to address these issues in the future, as I believe that they have the potential to provide customers with fantastic personalized gifts if such problems are resolved.

As someone who was highly disappointed with my experience ordering from familygiftsco.com, I feel compelled to share my negative experience. The website had caught my attention as I was searching for a gift to celebrate my 20th wedding anniversary with my wife. Unfortunately, my excitement quickly turned to frustration and disappointment.

As soon as I made my purchase, I encountered difficulties. My order arrived much later than expected, and in fact, never did arrive at all. Despite reaching out to the company through email, I received minimal communication from them, and when they did respond, they informed me they would charge me a 20% fee to refund my money. This was unacceptable to me, as I had paid hard-earned money for an item I hadn't even received yet.

Even after replying to their message to express my dissatisfaction and frustration, I received no response. It was like my communication fell upon deaf ears. This was further frustrating because it showed a complete disregard for my concerns and dissatisfaction as a customer.

Feeling like I had exhausted all possible avenues of communication and dissatisfied with the quality of service as a result, I resorted to opening a dispute with PayPal in order to finally receive my money back.

I would caution anyone considering making a purchase with familygiftsco.com to stay clear of them. Based on my own personal experience, it is not worth the risk. In my opinion, they are not a reputable company and do not provide the quality of service that one would expect from an online retailer.

Overall, I would give this company a rating of 1 out of 5 stars- if that was even possible.

I recently had the opportunity to shop on the Family Gifts Co. website, and though I was initially excited to choose from their lovely range of personalised gifts and keepsakes, my shopping experience did not go as smoothly as I had hoped. Upon checkout, I was informed that I had qualified for a generous 33% discount on my total order. As a cautious and savvy shopper, I carefully calculated my purchase to take full advantage of this discount, only to find that upon completion of my transaction, no discount was applied to my bill.

Naturally, I was extremely disappointed and frustrated by this turn of events. I wanted to contact their customer service team about the issue and find some sort of resolution, but when I tried to call their phone number, I just got an answering machine at several different times of the day. I was left feeling ignored, cynical and distrustful of the brand.

As someone who cares about my hard-earned money, it upset me to think that I may have been tricked into spending more than I was willing to. I have since emailed their customer service team, hoping to either receive the discount I was promised or to have my order cancelled and refunded immediately. I believe that honouring their promotions is vital to retaining loyal customers and building up an admirable reputation.

While I am not exactly impressed by my experience with Family Gifts Co., I do hope that this feedback may help to improve their operations in future, ensuring that their valued customers receive the best possible shopping experience.

As the holiday season drew near, I was excited to find the perfect gift for a beloved family member on Family Gifts Co. (familygiftsco.com). I carefully perused their website and finally decided on something that I knew would bring a smile to their face. It was with much anticipation that I placed my order, eagerly anticipating its arrival.

Unfortunately, that excitement quickly turned to disappointment when my order failed to arrive promptly. Despite receiving a shipping notice and order number, my gift remained missing in action. Concerned and uncertain about its whereabouts, I reached out to the customer service team to inquire about expected delivery. Unfortunately, repeated phone calls and emails proved fruitless, yielding no substantive response, and leaving me feeling frustrated and helpless.

During one of my calls, I was perturbed to hear what sounded like a rooster crowing in the background. This made me wonder where their customer service call center was located. On a farm, perhaps? This only added more irritation to my already beleaguered state.

At this point, I cannot recommend this company in good conscience. If you're looking for a reliable, dependable online shopping experience with satisfactory customer service, I urge you to look elsewhere. Family Gifts Co.'s failure to deliver on their promises has left me feeling done with this brand and deeply disappointed.