Fairweather complaints 25
Fairweather - not honoring price
On March 19, 2004 I went to the FAIRWEATHER store in Billings Bridge Plaza Ottawa to buy a dress. The rack holding dresses had a price tag indicating 50% off - $15. I have bought this dress there just a day before for $15 for my daughter and I came back to buy another of different color. While choosing right size of the dress I’am talking to the employee on the floor about it and she firmly confirms the sale price of $15. Only after about a few minutes later she is going around with a piece of paper in her hand and she removes the price tag above the rack. Being puzzled by this I’am asking about the price again. This time she says that the price is just regular price of $29.99 . I asked her to honor the price she confirmed just 5 minutes before and she refused. I have learned from her that she is a manager of the store and apparently there is nothing wrong with the practice of confirming a sale price to a customer and changing it afterwards. She was not willing to give me her name, gave me her employee # C002 instead. I didn’t buy the dress as a matter of principle and I will not return to the store. They obviously do not care about they customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just wanted to say I went into your Fairview mall location today and was treated so rudely by your staff there I am not sure if I will be going back again. Usually when I go there the service is fine but today I was very upset at rudely I was treated. I went to exchange a jacket for a different size and I had all the right receipts, tags etc to do thi...Read full review of Fairweather
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