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Fairweather
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Fairweather
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25 complaints
4 resolved 21 unresolved
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L
11:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fairweather - not honoring price

On March 19, 2004 I went to the FAIRWEATHER store in Billings Bridge Plaza Ottawa to buy a dress. The rack holding dresses had a price tag indicating 50% off - $15. I have bought this dress there just a day before for $15 for my daughter and I came back to buy another of different color. While choosing right size of the dress I’am talking to the employee on the floor about it and she firmly confirms the sale price of $15. Only after about a few minutes later she is going around with a piece of paper in her hand and she removes the price tag above the rack. Being puzzled by this I’am asking about the price again. This time she says that the price is just regular price of $29.99 . I asked her to honor the price she confirmed just 5 minutes before and she refused. I have learned from her that she is a manager of the store and apparently there is nothing wrong with the practice of confirming a sale price to a customer and changing it afterwards. She was not willing to give me her name, gave me her employee # C002 instead. I didn’t buy the dress as a matter of principle and I will not return to the store. They obviously do not care about they customers.

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I just wanted to say I went into your Fairview mall location today and was treated so rudely by your staff there I am not sure if I will be going back again. Usually when I go there the service is fine but today I was very upset at rudely I was treated. I went to exchange a jacket for a different size and I had all the right receipts, tags etc to do thi...

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F
9:12 am EST
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Thursday 9th dec 2010 i went to fairweather bought a jacket for $100 and i went back on friday to return it that was on sale so did'nt ask for refund i just asked to get something els of same amount but the cashier was so rude to me said no way change the size or colour thats it i mean this is rediculous becuz size was wrong they dont have more sizes it...

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O
2:08 pm EDT
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Yesterday I visited fairweather store in square one mall, mississauga. I was trying slippers and size was different and it was not convenient to wear them so I checked many slippers, one of your employees who is a indian came to me and asked me to keep it back once I am done and other black female came later and shouted at me for creating a mess. Is thi...

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S
11:14 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a credit note worth $125 from fairweather since I returned a purchase. I misplaced this note and now fairweather refuses to issue me a duplicate. I am willing to show proof of purchase through my credit card by which they can pull up the record of the certificate on their records. But they refuse to help point blank! I find that unbelievable and very...

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