EZContactsUSA review: Defective product/ delayed shipping/ horrible-non-existent customer service

***This is a copy of my CHAT with an EZ Contacts AI Bot:

MY Message (and my complaint): I ordered Two 12 pack boxes of Acuvue Oasys Contacts on 9/4/2026. It took over a week to have them delivered although I paid for expedited shipping. However, that is not the main issue. The problem is that 6 different contacts from between both boxes so far have been defective. Several have a whole in the center and two had a cut in the side of the lens. This is unacceptable. I have never had an issue with Acuvue lenses. I reached out through chat last Thursday and was told that I could not be assisted because there was no one available- everyone at the company was off through the weekend for some " Holiday"- when I asked what "holiday", "you" said Rosh Hashanah- well, that's odd because that was Sept. 11-13! Then I was told to call this morning (10/5/26) to have the lenses replaced. I have called three times today and each time I have reached a message saying that my call cannot be taken.

EZ Contacts RESPONSE: No one is available right now
Nobody from our support team is online at the moment, but I can pass this on to them by email. What email address should they use to reply?

MY Response: ####@####.com

EZ Contacts RESPONSE: Created a support ticket
I’ve created ticket #135284. The team will reply to ####@####.com; I can keep helping with anything else in the meantime.

MY Response: This is terrible customer service.

EZ Contacts RESPONSE: I’m sorry—you’ve had to deal with defective lenses and repeated failed attempts to reach us. Your ticket #135284 is with the team, and they’ll reply to the email you provided.

My Response: I paid for lenses that my son NEEDS. And both boxes are defective and no one can assist me? Yet "someone" can chat? Well, then "someone" can simply refund my credit card for my purchase because this is just an awful way to run a company. Truly ridiculous.

EZ Contacts RESPONSE: No one is available right now
I’m sorry—you’re right that this is a serious problem, especially since your son needs the lenses. I can’t issue a card refund myself, but ticket #135284 is already open, and I’ve added your request for a refund for both defective boxes so the team can review it.