Exxon

I am normally not the type of person to write or call to a company. However I am completely perplexed at the most appalling customer service I have ever been treated to in my life. A carload of us had stopped at the frisco Exxon of Preston road at 11655 Preston Road at 1:30 am on the night of October 31st. One man with us, went in to get his cigarettes but apparently had only his prison ID. Although I am not familiar with what to look for on fake ID's, the man is clearly over the age of 18 and has no drivers license or other forms of ID he uses. I have seen him use his ID multiple times at multiple other locations- he looks so old that he rarely even gets carded anymore. My point being, his only form of legitimate identification wasn't being accepted. What I wonder, is how the state can issue an ID card that cannot be used? I myself went in and before even getting to the counter, before even knowing what I was coming in for, he states quite rudely that he can't sell them. I said excuse me? And he then stated because I was in the car with him, he can't sell me any cigarettes. However, I went in to get gas but he never bothered to find out and after the rude confrontation I wanted to just leave. The car next to us was also with our party and upon leaving outside I told my friend what had just happened as he was on his way in. We got in the car to leave and noticed when our friend got to the door; both doors were locked with no employee to be seen. How can that be that both doors were locked at a 24hr gas station that clearly stated on the building that it's 24 hrs? Had the tall, skinny, bald, middle aged white man with glasses been wearing a name tag, you surely would have gotten it on this complaint. I feel like this man made a poor decision that was racially motivated or made upon seeing that he was talking to an ex-convict, and I would not have written except that this is the third time, at least, he has been completely rude to me. When I got home, I called the Exxon to get the employees name and it rang multiple times with no answer. Moments later the phone rings at my home at 2 am in the morning with 2 sleeping kids upstairs. Really?! After tonight I can assure you that this family will not be doing business with Exxon after receiving such abusive, bad mannered customer service and I am very disappointed that Exxon thinks this employee is an asset to the company.