SUBMIT A COMPLAINT

Extended Stay Americapre-check in availability

1
S Sep 01, 2018

Hi we booked couple of rooms in 750 Edwin L Ward Memorial Hwy, Rutherford, NJ 07070 and the check In time is 3pm on September 01, 2018. But due to some change in plan, we came early which is around 6am to the Hotel and requesting for pre check-in but we are asked to wait until the manager arrives. We do have 2 kids with us and we are pushed to a position to wait in parking lot. Is that how it works? Getting the check in early at this juncture should the front desk able to help us but this is making us unhappy. Not sure what are our next steps here. We are helpless.

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