Europcar International review: car rental

My husband and I broke down in Italy and our insurance arranged a replacement car through europcar. A deposit of 300 euros was to be held and refunded on return. The 300 was invoices along with 56 which I assume was for fuel. When we bought the car back the office was closed with a hand written note on the door saying they were shut for a week! We were not notified of this even though they were aware that we would be returning the car within this time. I called the number on the card and the man was on holiday, he said it was ok to leave the car in front and post the keys back. The car was in the same condition as when we took it with a full tank but we have still been charged and I have had no e mail response since! This is called stealing in my opinion. They had no protocol for returning the car when closed I am livid!