Eureka Forbes review: Water purifier

I purchased an Annual Maintenance Contract (AMC) for my water purifier after being advised and guided by your customer care representative. Based on their assurance and the information provided, I paid the required AMC charges, expecting your company to provide the promised maintenance and repair services.

However, despite repeated requests and follow-ups, your service team has failed to attend to my complaint. Whenever I contact your customer care team, I am informed that the issue is not covered under the AMC, and no proper service or satisfactory resolution is provided.

This is extremely disappointing and unacceptable. I purchased the AMC based on the guidance provided by your own customer care representative, and I should not be denied service without a clear and valid explanation of the applicable terms and conditions.

I request you to:

Arrange a service visit and resolve the issue as per the applicable AMC terms.
Provide a written explanation specifying the exact AMC clause under which the service is being denied.
If your company is unable or unwilling to provide the promised services, arrange an appropriate refund of the AMC charges.