Etisalatetisalat salesperson unethical way

Hello,
I am not sure if this is the correct way for my complaint to be resolved, But I hope someone really helps me out. The problem started on the 14th of February. I received a call from on Etisalat Representative, Arun. He offered me a Postpaid plan (I was using using a prepaid line) along with a new Apple I Phone7 .He said I would have to pay 115 Dhs for 24 months and that would be all inclusive. And he said I would get a Message for the new I Phone Delivery in 2 days.I asked him if any documents should be submitted first but he said for this offer it was not required to .And I told him to register me for the offer. He changed my plan from Prepaid to Postpaid at the same time .I waited for 2 dayd for the Message for the new Apple I Phone but nothing came. So I called Etisalat Customer Care at 101. That's when I got A Shock as I was told there was no Apple I Phone in the system for me against my cell number [protected]. Immediately I requested for my number to be migrated back to prepaid. I was told that to do that I waould have to pay migration charges. this was on the 17th of February .After that I keep on calling 101 and each time I h
am assured that I shall help within 2 days . But I am still struggling. The names of some of the Etisalat Representatives I have spoken to, Shahnivas, Arbiya and a few others in March. The ID given was [protected] . After tat the person I spoke to was Noor Singh .Then after a few days it was Mai. then I was told the migration charges were waived off and I made a payment for the phone bill and was told that my number would be made prepaid in 2 days and I would get a message . Again No Help. Then I called and the person called Asin responded . I got a ref. no. [protected] . Again same story. Then it was Nobel on the line 'New ref; no; [protected].then it was Chirag who promised to help . Then it was Atulya .Then again after a few days it was Priya. A new ref. no. 1056552 . Then it was Tejas, Prem, and Wasim. All promised to help but No Help. Then on 14th of May Sushmita called .Now I am being told to pay A big amount .But it is not my fault if Etisalat people have not looked in my matter for so long as I was cheated in the first place. I am so Saddened with this experience as I have been a loyal customer of Etisalat and have the same number since 20 years. I am very Frustrated and cdon't know what to do as the Customer Care People are not able to help. One of them told me I should have got A new Sim Card and stopped using this Number. Is this Efficiency of Etisalat Customer Care. some of the ref. nos. saved in my mobile are - [protected] -- [protected] --- [protected] -- [protected], I am so unhappy and Tired of all this that I don't know how to resolve all this. No-one is giving me the contact of Head of Department So I don't know what to do . Hope Someone Out there Hears my Complain.
Asha -- [protected]

  • Updated by Ashahari · May 23, 2017

    [protected]
    Has anyone seen my comlaint ?

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.