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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Etihad Airways reviews & complaints 1402

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4:01 am EDT
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Etihad Airways etihad booking and reimbursement

My name is Miraflor Espineda, my booking reference is LLSOLW, email add: [protected]@yahoo.co.uk

I booked a flight on the 25th of September 2019 for November 11 GOING TO CHIANG MAI THAILAND and fly back on the 17th OF November from CHIANG MAI TO ABU DHABI via Bangkok for 3 pax- myself, and 2 others namely Anna Leah Surio and Maldo Labajo.

Flight was paid using my debit card and confirmed on the 25th September at 5pm. Apparently, at 8pm I was told that the flight from Bangkok to Chiang Mai was cancelled.
Having learned this, I was upset knowing the payment was accepted and booking has been confirmed. Alternatively, we were offered to fly from Bangkok to Chiang Mai on the 12th of November which means we will stay in Bangkok overnight and fly the next day to Chiang Mai as arranged by Etihad but we will have to shoulder the accommodation expenses overnight as flight from Bangkok to Chiang Mai is not responsibility of Etihad since it's a 3rd party flight and they don't have control on it as per their advice .

We agreed on this despite my disappointment. However, on the 1st of October I received a call from Etihad's agents telling me that the entire flight was cancelled already and the payment has been reimbursed back to my account without further notice/advice. I was told that my money was successfully reimbursed back to my HSBC account right then and there.

Hopeless as to where is this going, we felt not supported in any way the entire booking modification and cancellation happened. Hence, we waited until the money was reimbursed back to my account so we would be able to book our flight ASAP.
Unfortunately, your team has provided me wrong CODE for HSBC to finally reimburse back the money to my account. You provided me the wrong CODE twice. We reached out to your team multiple occasions which I hope you'll be able to track down.

Yesterday I called again your team to follow up on this and move forward to this reimbursement to get my money back, we were told that they will work on it and they will contact certain departments which will hopefully help me. But with all due respect none has get back to me through email nor mobile number I provided to give me an update on this or guide me with other necessary steps to move forward.

I talked to one of the supervisors yesterday which I demanded to speak to because this is so ridiculous and very unacceptable. Regrettably your manager under the name of Marc T (which he mentioned he is not allowed to give his full name) was never helpful at all. Instead he advised me to write a formal complain so they can work on it. I also provided him my email add and mobile contact number but he didn't call or email me.

I hope you will work on it ASAP. We are stuck on waiting the money from you as the tickets were paid using my DEBIT card. I cannot book another flight while you haven't reimbursed back the money to me yet. This flight is specifically for a festival happening in Chiang Mai and the longer you keep this we will not be able to find a decent and affordable flight as this will be costly.

customer: MIRAFLOR ESPINEDA
contact number: [protected]

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9:07 am EDT
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Etihad Airways not allowed to board

Me and my husband had a flight from Washington DC international Airport to Kathmandu Nepal yesterday 2nd October 2019. We were departing with the etihad airways from Washington DC to Abu dhabi then to Delhi India, and from there we had a connecting flight with Nepal airlines to Kathmandu Nepal. The lady at the check point told us that we were not allowed to board the plane because we do not have visas for New Delhi. Nepali people and Indian people do not need visas to travel each another's country. She told us that we were allowed to travel without the bags but to travel with bags we needed visas...which does not make sense to me. Nevertheless, they didnot help us get another flight or help us get a refund. Now were are stuck here at the airport since last night! I need to be in Nepal as I planned to be and we were not allowed to board the plane and we were not given any visa which is severely ridiculous for a lots of facts.
I have to go through legal process to get compensation since we are having hard time here and no one wants to help.

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Update by RojinaRegmi
Oct 03, 2019 9:09 am EDT

I meant to say we were not given any money Back instead I said we were not given visas.

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8:32 am EDT
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Etihad Airways not letting board in the plane

My wife and my 3 year old son were at the IAD airport to fly to Nepal. The flight was going from iAD to abu dhabi, then delhi India.
But the etihad employess at the counter denoed to board my wife and son claiming that they needed a visa to go to india. Just so you know, she was not travelling to India, it was just a layover time in india. And also being a Nepali citizen we do not visa to go to India.
They spent all night at the airport. The tickets were not refunded stating no show. I did some research and found out this wasnt right. They were denied to board in the plane for a reason that is not even true.
I am going to wait for etihad's response to me on this matter. If i dont hear anything from etihad on this matter in next couple days about refunding our full money and compensating for pain and suffering, i am going to proceed legally on this issue.

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Update by Sudhir timsina
Oct 08, 2019 8:30 am EDT

Yes but she hsnt heard anything from you guys. My wife was travelling to her home country. So, she did Not require a visa. My son is an US citizen. He would get a upon arrival visa. The fact that the etihad employee agreed to board them if they did not take luggage with them, makes this whole thing very illegal. And on top of that, our money hasnt been refunded either, saying no show.

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7:55 am EDT
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Etihad Airways refund amount not received

I purchased a partially refundable, round trip ticket from Chennai to Chicago on 23 April 2019. My onward journey was from 19 july 2019 to 30 July 2019.

Booking Reference - NUBBQJ

Ticket no. - [protected]

I called up Etihad customer care and used my credit card to book . I had to cancel my trip on 13 July 2019 and is entitled for a refund of Rs. 65400. It has been more than three months and I have not received my refund yet. As promised by the customer care team, it should have reached me within 15-45 working days.

I have been calling the customer care several times and they keep asking me the same question to confirm. They never got back to me and every person reasons that they have mailed the refund team and I keep waiting to get back a reply call.

This is highly unprofessional and I am disappointed with your customer service and the trust we had on Etihad. Please do the needful to refund my money back.

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Etihad Airways very loud family on plane were very rude and did not control their children at all.

Very loud family on plane didn't control their children. Two kids sitting in the middle row seats 22E to 22G were running up and down the aisles and standing on the seats. The parents and family members did nothing to control the children and the etihad staff didn't seem to do much either. This was during sleeping time, when all the lights were off and the whole plane was trying to sleep. Ruined my sleep and my flight with the whole families loud deep voices. Also at the start the older woman from the same group spoke over me inbarabic to one of the staff members about getting me moved so she could have the whole row to herself! It was very indiscreet of her and made me feel very uncomfortable. The family were spread out between rows 20-22 mainly on the left side of the plane and there were about 10 of them. Children should be put in a certain area of the plane and heir families should be warned by staff to take better care of their kids and not travel with them if they cant/be fined if they can't. Flight EY 461 departing 02/10/2019

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3:02 pm EDT
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Etihad Airways inflight entertainment and smell

Dublin to Abu Dhabi flight
02 Oct 2019

After only 2.5 hours into the flight, the captain announced there was a smell coming from the back of the plane. Some passengers were moved further up the plane but most had to endure the smell. The smell was of gas or leaking battery fluid.
The captain announced that the inflight entertainment service would be switched off for the remainder of the flight. He did not explain what the smell was and we were left panicking and had to ask flight attendants for explanation. The fact there was no entertainment -tv or music -made the flight incredibly long and unbearable.
It is not acceptable to expect passengers to sit for nearly 5 hours without this service and it has affected our willingness to fly with Ethihad again.

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7:14 am EDT
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Etihad Airways baby stroller part missing

Dear sir,
I am Kinjal Ruchir Bhatt sending you some pictures and detail of travel with this mail .

I was traveling alone from Saskatoon to ahmedabad . During my journey from Saskatoon I use to have one baby stroller brand GRASO -Modern click connect travel system . I received my stroller at Toronto airport with same condition next connected Etihad flight no EY 144 upto ABU DHABI airport I received one stroller from your company for temporary then I need to travel on next flight no EY 288 to Ahmedabad international airport that was my last destination here I received my stroller with out Parents tray with covers storage and 2 cup holders and one baby sipper bottle. So now I am in trouble regarding my stroller if put my baby in store there is no SAFETY LOCK SO THAT HE CAN SEAT WITH ONLY SAFTY BELT WITH NO SUPPORT SO THER WILL BE MORE POSSIBILITIES TO FALL DOWN .
My request To your company to provide my stroller part as soon as possible so that I can travel safely back to canada with your ETIHAD Airways . I have my membership card and all pictures related to travel attached so might be easier to find it out
Waiting for your valuable reply as soon as possible
Thank you
Kinjal Ruchir Bhatt

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7:08 am EDT
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Etihad Airways customer service / handling procedure

date of incident: Tuesday, 24 Sep 2019
PNR - booking reference URWGRD
Passenger name: Bielmann German, Mister

In not to be beaten the ignorance and arrogance of Ms Laura Leitner, I hereby must strongly complain about her handling this issue: tourist visa and immigration to
Kuala Lumpur, Malaysia. Due to her stuborness I had to buy an extra air ticket out of
Kuala Lumpur, Malaysia at my own expenses at the price of EURO 138, 00

Neither did the immigration officer at Kuala Lumpur International airport want to see any evidence of my outbound journey of Malaysia after the agreed 90 days tourist / social visa nor did he want to see any proof of my financial supporting for this period. This is in sharp contrast to the facts that Ms Laura Leitner insisted: she wanted an evidence of my outbound flight after 90 days in Malaysia, although I argued that I am familiar with the immigration law in Malaysia and by all means it is not in my interest to overstay. Moreover, I am on a sabbatical leave and want to explore other countries in South East Asia and it is highly likely that I return to Europe pre-mature. Again I failed due to her stuborness. Furthermore, if these rules as Ms Laura Leitner outlined were applicable and correct, Etihad Airways should have contacted me long before the date of departure, the airline had all my contact details (phone number, post address and electronic mail address) As a matter of fact I made the firm booking/reservation on Wednesday 4 Sep 2019 - 20 calendar days in advance of the respective date of departure.

Hereby, I claim a refund of EURO 138, 00 for the extra flight from Kuala Lumpur to Phuket, Thailand which I had to buy at Frankfurt International airport and which is completely obsolete, against my will and my personal travel plans and in addition
I do not need to use this flight.

Please check and confirm this matter to my electronic mail address

German.[protected]@web.de

sincerely yours,

Bielmann German, Mr.

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Etihad Airways flight schedule

Hi, I have a flight from Egypt to Abu Dhabi by Etihad Airways.

As printed from Amadeus, the flight detail shows the schedule on 30 september 2019 on 5.40 a.m. The flight number is EY650.

But suddenly,
When i come to the counter to check in, they said that i got the wrong flight and give me a screenshot of the right one! Without any explanation, they just told me to go from the counter. And the right one is about TWELVE hours late.

How can this happen to ME?!

My question is,
DID YOU CHANGE MY SCHEDULE?

How can this happen?if it not your fault, please explain this!

Otherwise, we'll see the option that i have.
TQ

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Etihad Airways bad customer service and causing unwanted stress

My name is Vanessa Rhoda, flight ref FAHLUL. I booked this flight to go home to SA to visit my ailing father & children. First, none of the customer care nrs in Thailand worked when I tried to arrange wheelchair assistance & authorisation to carry my chemo drugs. Etihad eventually responded when I took to Twitter. After long correspondence & asking what was required because my Dr is only available on Thursdays, they got back to me Friday evening saying they needed me to apply for medical clearance & my Dr has to complete their Med. Clearance forms. If not, they could deny me boarding on 29/09.After speaking to numerous people & explaining I was cleared by my Dr & am fit to fly, they still insisted I call the hospital & get a Dr to do the forms. All my explanations fell on deaf ears. I called the hospital but no Dr who wasn't my attending Physician wanted to do it. The airline's response:"you could be denied boarding"
I am annoyed & upset abt how I was treated & instead of helping me, this airline made me feel like my illness was a huge inconvenience, more so to them than to me. And they caused me unwanted stress and anxiety up until the time I went to the airport to check in, fearful that I may not see my father who has Alzheimers after being away from them more than 2 years. Yes my illness is serious, but no one needs to be reminded of it in such an unprofessional manner. I feel that if they had told me from the outset what they needed as I requested, this whole unpleasant situation could have been avoided. The worst part is that when I presented myself, no apology for how I was treated was issued nor any compensation in good faith offered. I would like this matter looked into and want some kind of compensation for what I was put through. I kindly ask that you assess this matter and get back to me urgently.

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Update by VRhoda
Sep 29, 2019 5:04 pm EDT

Correction of flight booking reference :FAJLUL flight departed Thailand 29 September 2019

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Etihad Airways flight cancellation

Hi,
I have booked a flight for 14th Sep'19 and couldn't on board the flight due to some personal emergency, even after checking for the flight online.

However from that day I tried to reach many forums to get connected with Etihad personal and it's been a pathetic experience and I have never got anyone who can help me in cancellation. The phone numbers mentioned in your website for Egypt doesn't work. Also I didn't get any call back even after requesting in the Facebook, even after giving my available slots. I have also emailed at email id caitkt@etihad.ae and no answer.

I find this is very unprofessional from Etihad Airways that their customer not able to reach them when they are in need and also none of the employees are ready to help. So bad customer experience.

I have always been a traveler with Emirates Airways and they are so friendly and customer oriented. This was the first time that I booked a flight with Etihad and the kind of experince I got is horrible. I am really frustrated as a new customer of Etihad.

Coming back to the point, I booked the flight with refundable fare rules and it was mentioned the the fare will be refunded back to me after deducting the no show charges. Till now I haven't received any money back from Etihad and hence need to know by when can I expect my refund back in my credit card.
The booking details are given below:

Confirmation no: XTJIZW

Travellers' name: Biswajit Mondal, Gargi Mondal and Sourish Mondal (infant)

Date of travel: 14th Sep'19

Phone no: +[protected]

Email id used for booking: biswajit.[protected]@gmail.com

Please call me back urgently and provide me update in the above email id ASAP.

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Etihad Airways gcs employer gate 41 jed north t

I am the passenger with ID information bellow this complain, I am seriously writing this complain that I am passenger who has received verbal abuse / Ignoring answering me a question about the flight. This happened to me from one of the three GCS employers was on Gate 41 at King abdulaziz airport ( North terminal ) time : around 4:32 am on Sunday September 29th. According to cameras of the gate more details can be found of screaming to rode the bus which has not space. I informed the supervisor at the same time and no action has been taken. This alsi has been reported to Mr. Jameel Hindi, Etihad employer, before riding the airplane stairs.

This is to reported to Etihad complaints administration to more investigation about the GCS employer who deals in very bad way to me. Please contact me ASAP.

Seat No 16 G
Name of the passenger: Abdulaziz Alghamdi
Flight No. EY314 JED to AUH
Email: [protected]@hotmail.com
Mobile: +[protected]
Name of the employer : not detected

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Etihad Airways staff attitude islamabad airport

Dear Etihad
I have arrived at etihad counter 50 minutes before the flight departure and i was told that we have closed the system. I requested to ask one more time but they refused and when i conntinued to request they started miss behaving and said shutup to me. He was not providing me his name but continued to stand on his attitude.
I told your staff that i will not move until i meet your manager. He was told by his colleague to leave and he disappeared from the scene. The other lady asked me to provide my passport to book for the next flight so i can fly after 7 hours. I completed the formalities at etihad countrr and they sent me to second floor for re scheduling for the next flight. When i arrived there he told me that your ticket was cancelled. I told him that on the counter the lady had completed all the necessary measure and then she sent me to your desk.
He said that you arrived me late but i font know that in 5 minutes i was there, they were not cooperating.
I purchased airblue ticket for next morning and have to weight 10 hours .
If you want to take action againstt that person who was setting at etihad counter i can provide his photo. If he is not an etihad staff then you can tell me and i will report to civil aviation in islamabad airport.
What i have lost is AEzd 1100 and 10 hours plus i got shout and one shutup .

Regards

Mujeeb

[protected]@gmail.com

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Etihad Airways lack of services

When crew cabin came with meal it must be one of two meat or checken and when it came to me there was only meat and have no choice take it or leave it a meal I already pay for it how can this happened and not only for me
Second issue is that the airplane have no any kind of entertainment so do I have to bring my movies or music with me how come
Therd issue this kind of chairs can be use in a public bus not comfort at all all this issues make me sur that u only care about collecting money with out caring for custemers on the other hand the same lines can be served by another air lines and perfectly make me happy
My name hany sallam
Flyight noEY656 seat no 16C
Hope to hear or receive ur feed back as soon as possible

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Etihad Airways damage to my luggage

Hi My Name is Rakesh Soni(Boking reference number -XJLKLA)

I travelled with Etihad on 19th Sep 2019 from Ahmedabad to Abu Dhabi and Abu Dhabi to Manchester.

I want to compliant about mishandling of my luggage bags.

My bags are damaged badly, the wheels from my bags are broken.. Two wheels of my bag have been broken during this flight journey. This bag was totally new as I had purchased it before my journey to India. This bag was also totally ok when I was traveling back to UK on 19th Sep 2019.

I am highly disappointed with this kind of service from such well-known airline. I had to drag this 23 KG bag on two wheels. My back is still in pain just because of this damage to my bag. I have to faced nightmare as two wheels broken due to mishandling of my bag. Even Handle have been broken also.

I would like to send photos of my broken bag to explain you guys my situation that I had to face due this damage.

I would really expect investigation in this matter. I am really disappointed by Etihad's service and would refrain from travelling again.

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Update by Rakeshkumar Soni
Oct 13, 2019 8:12 am EDT

My email address is rakesh_soni1984@hotmail.co.uk

Update by Rakeshkumar Soni
Oct 11, 2019 6:36 pm EDT

This Complaint haven't been resolved. Etihad haven't even responded back.

Update by Rakeshkumar Soni
Oct 08, 2019 7:43 pm EDT

This is almost week now since i have sent all requested documents but still no any answer from Etihad. seriously disappointed by Etihad.

Update by Rakeshkumar Soni
Oct 03, 2019 12:23 pm EDT

Hi,

I have sent all the details and documents to Etihad on given email address.

Update by Rakeshkumar Soni
Sep 26, 2019 3:56 pm EDT

I have sent email on "baggageclaims@etihad.ae"

the email address was blocked before. I have put refereance my flight booking referace number and my name.

kind regards

Rakesh soni

Update by Rakeshkumar Soni
Sep 26, 2019 3:49 pm EDT

Hi Ethihad customer care team
the email address you guys have mentioned saying invalid
"[protected]@etihad.ae"

please sent me the correct email details

regads
Rakesh

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Etihad Airways customer service in etihad office branch

Me and my husband have visited the branch office in Kuwait on Thursday 19th of September 2019 with an official letter from the Directorate general of civil aviation for a discount. The employee took my phone number and said she would call us on the coming Sunday. Now, of course I had no way whatsoever to reach the office by phone. Today, Wednesday 25th of September... I have revisited the office where I was received with the worst attitude from the only employee available. We asked about the letter we left at the office and right away she said it was rejected. We asked about the reason, and she replied said that the dates you chose had no seats available. The fact is we hadn't set a date nor does the letter have a date of travel on it. When we confronted her (the employee) with this fact she said ok, give me the date and I, ll get back to you. She barely made eye contact with us and was looking at her screen and speaking to us in an arrogant attitude. We went along with it. But since we tried calling before we asked for direct phone number to the office where we can reach it which she replied to with "you can't". This has been the worst encounter with a customer service employee I have ever had. This immediately lead us to think of booking with another airline. Your employees should know better.

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Etihad Airways flight cancellation and support

My travel from from HYD-DTW on 09/12/2019 at Chicago Airport.
My reservation reference code FNQPAT

Landed at Chicago Airport on 09/12 (Thu) at 4:00 p.m.
My 6:20 p.m. flight from Chicago (ORD) -Detroit (DTW) got cancelled after long flight from HYD-Abhudabi-Chicago (20 + hrs of flight). I was able to get confirmed seat on next flight on next day 09/13 (Fri) around 12:00 p.m.

When I requested for Etihad Airlines to provide Hotel accomodation and Food coupons I was denied saying that Etihad is not responsible as we don't operate from Chicago -DTW. How can Etihad deny when the flight was booked considering Etihad airways and while Etihad airways website shows the itinerary from HYD-DTW.
Also the reservation was done considering Etihad airways.

It does'nt make sense of good customer support. As they need to take complete responsibility. If they don't want to own from DTW-Chicago as it is operated by separate airlines. They should not sell tickets for that location.

It is very disappointing to leave the passenger stranded at Airport for 21hrs. I need to be compensated appropriately.

Regards
Navin Gundlur

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Update by Navin Gundlur
Sep 24, 2019 1:01 pm EDT

Pl check

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Etihad Airways qmiles have not been added

Hello Sir, Myself Farooq Yousaf From Pakistan. I am frequent passenger of Eithad Airways Since many years. This Time while I was traveling to London from Pakistan, my Q-Miles From Abu-Dhabi to London on 27th of August have not been added in my account. Please add them or guide me accordingly. I am also attaching my Boarding pass.
Thank You.
Farooq Yousaf.

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Etihad Airways unfair treatment of passengers / double standards

Dear Sirs,
my name is Dieter Robert Stump, I am a long-term Etihad customer and have chosen to fly Etihad on very frequent occasion. If not for the occasional use of the loyalty card, I would hold at least gold standard by now.

On 13 September 2019 I had accompanied my fiancée Karyani to the Frankfurt / Main International (FRA) airport, to board her flight to Jakarta (via Abu Dhabi). Truth be told, the passenger Karyani exceeded her luggage allowance by 9.5 kg. Based on previous experiences where I had flown by utilizing less than half of my allowance, I politely asked the counter staff, to subtract a small tolerance amount at her discretion. She immediately turned extremely unfriendly and obviously intent to demonstrate who is in charge. Every one of her subsequent statements was snappy, and she even overcharged us for the excess baggage by rounding up. Her entire behavior was just hostile.

Adding insult to the incident, Ms. Karyani learned on the follow-on flight Abu Dhabi - Jakarta, that her seat neighbor - a Lombok/Indonesia native- checked in 12 kg of excess baggage, without being charged a dime. If I combine this data point with previous observations, it appears that many of your staff (and this is a consistent observation across multiple geographic locations) give Emirati nationals or people of Muslim faith preferential treatment.
I am not playing the discrimination card lightly, but the consistency in data points is overwhelming. I can cite numerous other incidents, affecting fellow passengers. It is well understood, that you have clear rules, terms and conditions in place - however they are certainly not applied in a consistent manner to all passengers equally.

I expect your proposal for reconciling the obvious disadvantage at which I was placed, and the discrimination to which I was obviously subjected in this case.

Thank you, and Best Regards,
Dieter Robert Stump

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Miladin
, AU
Oct 18, 2019 10:35 am EDT
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You are absolutely right! Arabic pepole have better treatment in Etihad... special rules for them.

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11:45 pm EDT
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Etihad Airways disgusting customer service

I would like to advise the travelling public that Etihad is the most non-compassionate airline that I have ever experienced in all my years of travelling a wide variety of airlines. They are holding my 16, 000.00 AUD for 2 business class tickets that I bought a year ago to take my elderly mother on a trip from Sydney to Ireland which was her the last wish she had on her bucket list. Unfortunately and unforeseen my mother became ill with pheumonia and was not fit to travel. Medical documentation was submitted to Etihad confirming of my mothers inability to undertake long distance travel.
After many approaches to Etihad requesting a refund, or, approval for a change in name of my mothers ticket to another family members name, or alternatively, just a credit for future travel, all requests have been denied with a straight, no, no, and no to each consideration.
I would be interested to know what their "unfit to travel" policy is, and what their reaction would be if I attempted to take my mother on their flight to Dublin in her current health state. My mother is now dying with only limited time to live and Etihad's attitude, inflexible consideration, heartlessness and unfair and unreasonableness has left a sour taste and memory for my mother. Her last wish now is for me to take on Etihad due to their cold hearted, greedy and distasteful customer service.
Etihad - you have caused my mother great stress and undue anxiety re this non-compassionate approach to customer service in her dying days ... I hope your'e pleased for the dis-satisfaction you have provided! Shame on you Etihad Airline.

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

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Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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