Ethan Allen

I purchased a pedestal dining room table and an end table from Ethan Allen about three years ago. The dining table has completely lost all of its varnish and looks worn, and the end table's stain is starting to chip away. Ethan Allen has refused to fix the merchandise and is claiming that it is normal wear and tear. I am appalled by their lack of loyalty to their customers. I will never set foot in another Ethan Allen store again. I would certainly recommend shopping elsewhere for anything you need for your house since their quality has not withstood even three years of normal use!

Purchased a leather couch and loveseat from Ethan Allen in 2007. After the first year the frame of the couch broke and they came out and replaced it. The new couch now has a pillow that is not made well and doesn't fit on the couch properly. I called their customer service and two gentlemen came out and looked at the pillow. They agreed and said this is not a problem at all, and we will have Ethan Allen replace the pillow. Two weeks later I get a call from customer service...they won't replace the pillow cause now the couch is out of warranty. I argued with the lady and got absolutely nowhere. I spent around $8000 on these couches and the workmanship is horrible and shame on Ethan Allen for their poor customer service. I will NEVER SHOP THERE AGAIN! Out of warranty it a pillow for christsakes!

ETHAN ALLEN! DON'T BUY THERE! Ordered two chairs, end table, and bench, custom covered, in November 2008. Told 6 weeks turn around maybe 8. Chairs and end table came in, no bench. Told 1week, it was in California; next week it was on East Coast, next week Minneapolis, MN--a travelling bench--after 4 MONTHS still no bench. Finally arrived, told them to keep it. Store will NOT refund deposit, won't do a thing Oh, to boot they had a very condescending attitude. The hard times must not affect Ethan Allen because they sure don't mind driving away customers.

In July 2008, I purchased a dining table to be used in my newly remodeled kitchen. Furniture took 3 months to be delivered. (toast/cotton) were the color stains of the wood. In addition, 4 cushioned dining chairs were coordinated. After one week of using the table with a cloth and mats, the matte table top finish began to wear down and form shiney spots which looked like grease spots from afar. It gave the appearance of a dirty, greasy table. A repairman came out to "take pictures". Ethan Allen responded by saying that this is normal wear and tear. Hah!. One week later and this is NORMAL. They refuse to do anything else, however, they do recommend that I have a Guardsman re-finish, at my own expense. I will NEVER purchase from them again. In today's economy, I don't think they will be getting too many customers to spend their prices for such crummy quality. Also, my furniture chairs were made in China and the seats have no bottom supports. I'm waiting for the day when the cushions will just fall to the floor. Crummy customer relations at a very HIGH price. Stay awayfrom them!

Thanks to the arrogant and discriminatory attitude of their sales person at Ethan Allen, NAtick MA, that their business is now going to the other three furniture stores in the area. The big white guy - not sure what is name is, does not enjoy working there. I am sure any one who has had the experience like mine will never step into that store again. I was a loyal customer of theirs for the last 5 years. But after this experience, no more Ethan Allen for me.

The woman at the front desk silently witness the discriminatory attitude of this big guy.

I ordered window treatments end of May/start of June 2008.

A week after I placed the order, the sales rep Candy Murdock called me and told me the fabric is out of stock and I needed to pick a new one, which I did (and was charged an additional $300 on top of the $4300 that was initially quoted).

I was told someone would contact me mid of July with completion date updates. They did not and July 23rd I called Ethan Allen and they told me Candy "was no longer with the company" and neither was her boss. A new woman called me, Betsy and said she was to take care of my order. She told me over the phone that she thought something was wrong wiht the order and she came over that same day to show me the window treatments. Well not only was one of them incorrect, they were ALL incorrect. The hardware was not covered in the back like it should have been, the fabric was too short/not long enough, the sides of the fabric was VELCROED(which I think is RIDICULOUS for that amount of money on 3 sets of windows), amongst other things. She gathered her things and told me it would take another 4-6 weeks to "make things right".

Well after another 2 weeks of arguing with her district manager, they finally gave me a $500 discount and removed the additional $300 markup. They then told me the new fabric would be in August 10th and it would go to the workroom and they would start on it. Well fabric didn't come in until the 17th and we were then out another week. Then they told me it would be installed by Labor Day. They were not ready then. THEN I was told they were going to install it on Friday Sept 6th in the morning...Betsy called me the day before and said they didn't ship all the parts and it would have to wait until the following week. So then we schedule an installation date of 9/11 at 8am. At 8:15am, I get a call from the store manager stating Betsy had a family emergency and couldn't make it.

At this point, I had it. I have NEVER delt with such a debocle of a company before. I cancelled my order and told them I wanted my initial deposit of $2300 refunded asap.

I am planning on writing a certified complain to the CEO as well as obtaining an attorney to compensate my time, money, and energy lost.

We walked into Ethan Allen looking to purchase some furniture, we were interested in an Entertainment Center with a TV lift kit. The sales associate told us that the lift could accomodate a 50" TV and as far as she knew, since she sold so many of the units, that there has never been an issue. I asked if there was a lift box for a larger TV and was told no. After purchasing the unit (7k), it took 6 weeks for delivery and during that time, I purchased a 50" Panasonic plasma with the assumption that this would fit. In fit, I remember calling and letting the sales person know that I had purchased my 50" Panasonic. Suffice to say, the TV would not fit. It was later discovered that the height would not accomocate any 50" TV's (30" inch height maximum) and most 50" plasmas are over that limitation. No big deal, but since I had the TV for awhile, I could not get the same deal for a smaller 46" TV and was forced to pay the higher difference.

All I wanted was for Ethan Allen to refund me the difference between the TVs. They would not, they said I should have looked in the catalog. In the catalog the entertainment center is on 2 different pages. On the unit that looks like ours, there is no dimension limitations. Only on the base unit on the other page did it state 30" height limitation. If I would have had this limitation, I would have told the television place that these are the limitaions and what did they have that would have fit.

Ethan Allen would not accept the blame, saying it was in writing on the other page.

My recommendation, AVOID ETHAN ALLEN. They make nice to you, until they have your money, then when there is a problem, they dont try to help fix it. Returning the entertainment center was not an option since it was customized, so Ethan Allen agreed to pay 1/2. If they had any customer service, they would have paid the entire amount. They are the experts, they should have given the limitations at purchase.

I purchased a $900 Ethan Allen New Impressions Dining Table in November 2007, thinking that this table would be of tremendous quality that would last a lifetime.
Within two months the finished surface of the table began to blister and crack, revealing unfinished wood beneath. When I called Ethan Allen they told me to use a pen to color the unstained wood. I did that and it looked terrible.
I called Ethan Allen Service Center here in Atlanta since the Ethan Allen Store where I bought the table shut down. They sent out a technician to look at the table. It was obvious as this man came through my front door, not even saying "hello", that he had no intention of backing any warranty. Four days later I got a call saying that the technician and the customer service manager "reviewed the pictures" and determined that "it was not under warantee." Surprise! Surprise! They told me that I put something hot on the table (I did not). They refuse to take responsibility for shoddy workmanship. They must have rampant complaints and in order to actually stay in business, must ignore them.

Ethan Allen is NOT "Your Mom's Ethan Allen"

I was hired and worked for this despicable place. And learned that people can be so gullible. I was hired as a receptionist at the store in Cincinnati, Ohio at the tri-county store to be exact. The so called designers and store personnel I wouldn’t send to Iraq. They are truly hideous to even work or look at. They treated me like an idiot. They lied to each other and their clients. I felt so bad for them. They fired me for trying to tell the truth about them... Oh well, I know this company has got to be going downhill.

I purchased an ottoman that has popped buttons for 3 times. The second time I called after 6 weeks to find the piece just laying there with not intention to fix it. I paid over $800 for this piece. It has broken again. I called the store several times and no one even answers the phone! I also complained the fabric has not lasted, it is deteriorating and has not kept its crisp finish. I would stay away from this company. I will purchase it from a company I trust...Virginia Wayside Furniture in Richmond, Va.