Essence of Argan’s earns a 1.8-star rating from 0 reviews and 114 complaints, showing that the majority of skincare enthusiasts are dissatisfied with their products.
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Hilary barry advertisement on facebook
I received my free trial of essence of argan oil in april 2019 paid post and packaging
Have received no other bottles so thought that was it. But now it seems I have been charged the following;
20th April 2019 - $154.70 - no essence of argan oil received
6th May 2019 - 167.83 - no essence of argan oil received
5th June 2019 - $168.42 - no essence of argan oil received
As I only wanted the free trial i did not realise I was being debited monthly without my knowledge for products I have not received or I would have been in touch with you sooner
I would like a Refund for april may and june total cost $490.95
I would also like an e mail to say this has been received and any follow up would be appreciated. My email as follows - grace smith.[protected]@gmail.com
Thank you I will await your reply
Refund after returning product
Back in December I purchased what I thought was a free trail only to find that in January I was charged for these products.
On 10 January 2019 I phoned and cancelled the orders and paid $15.03 x 2 for these unopened products to be returned by courier and was told once the products were received they would credit my account.
The following phone calls took place:
25th February was told that the product had been received and that I would receive a refund in 12-14 days.
2nd April they apologised and said I would receive the refund in 5-7 days.
15 April they apologised again and said I would receive the refund in 3-4 days.
4th May they tell me they are unable to refund me any money as the gateway has closed for this account and am told all they can do is offer me a free gift.
I find this absolutely ludicrous that this company is unable to give me a refund. This company is obviously scamming hundreds of customers. They got me for $157.58 & $175.77 NZ!
Unauthorized credit card charges
The free trial was on Facebook endorsed by New Zealand's own Rachel Hunter. I signed up for a free trial. I gave my bank card details to pay for post and packaging. I didn't ask for a free trial of eye cream as I didn't need eye cream. Two bottles of Argan oil arrived on my doorstep weeks apart along with eye cream. I didn't order this so I rang the company. I managed to get a hold of a women in Australia. I told her in February I didn't ask for these bottles to be sent. She said she would cancel my order. I was scammed for up to $1000. I have tried to ring them again but no reply.
Essence of argan
Order Number: 1011384 {gateway_specific_html}
Ordered On: 5/3/2019 11:41:17 AM
On 20/4 I ordered a free trial of a 30 ml Essence Of Argan oil. However the website added two further products which weren't ordered. I didn't receive any confirmation of order but my card was charged for thre product.
While I immediately locked the card, when the products arrived I assumed it was authentic I unlocked the card.
Today the above ordered was made in my name and NZ$160 was charged to me. The invoice came in my name and the company is showing as
LIFE STYLE ADVANTAGE LTD.
Level 2, Regional Business Centre
University Heights
Msida MSD 1751, Malta
I have put a fraud charge in via my bank.
Can you please please to sort out and reimburse me for fraud charges taken.
Customer service
I received a free sample last month and got an e-mail today saying that I subscribe monthly on this product, wich cost me 120! Euros. This is a scam... taking advantage of old people, that might not understand the language or internet for that matter all that well... when I called customer service and asked if I can cancel my subscribtion, and return the products, I was told that I could do that, but it would cost me another 40 american dollars... this is just ridiculous
Such a perfect product!!
Essence of argan! What a lovely product i've tried. It does its purpose, no more dark circles under my eyes - no more zombie look ; it even moisturized my skin without the greasy feeling effect and it even helps me achieve that glowing skin. I am very grateful with the company for giving me a lifetime discount of 70% and gets my anti wrinkle cream every month for only $29.99, best deal I got this year!
Agran oil is one of the best product i ever used, no side effects and very effective.. it helps my skin moisturized and looks healthier. i will fall in-love with is product forever.
Unauthorised payment
I have been charged $172.83 on the 17/0402019 for essence of Argan oil that I have not requested or require.
I requested the 30ml free try product that I received, but did not want any more.
I have spoken to the fraud section of my bank who advised making contact to request re-imbursement of the $172.83 back into my bank account, which I am now doing; if I do not receive it, the bank fraud division will investigate further, and I will also report this to the police as theft
My reference number is:
974045
Please respond to this complaint within 24hrs
Michelle Griffiths
New Zealand
Replied
Argan oil free sample
I have posted this on productreview dot com dot au. Scam artist now operating internationally. Just look at the prices charged to my bank account.
Argan oil channel 7 scam revealed
Published 2 hours ago
Was scammed by seeing a facebook message that [name removed] and [name removed], two presenters from channel 7 tv australia were leaving to concentrate on their product that removed stretch marks. Nuff said. I was charged $144 then $154 for two bottles sent from an australian address. Sender is "streamlined p.O. Box 230 narellan nsw 2567. The company with the product originates in the usa. Seems to have a distributor located in australia.
This argan oil is worth, and available for, $14 in aussie. It may or may not have benefits but they are not scientifically approved. No harm I read its been used for centuries in morocco. (show me a 150 year old in morrocco)
The only valid facebook page connected to the scam is kelly o'shea. Nothing on it except a post from 14 april 2012, and its been reported to facebook. Near $400 down the drain, to 80 year old + pensioners.
The complaint has been investigated and resolved to the customer's satisfaction.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
4 payments of 127.50 taken from my account, tried constantly to cancel it with no luck finally today did a live chat and they assured me it's cancelled, but no word of money refunded. Over £500.00 down the drain, absolutely criminal.
$600 taken from a bank account of a 68 lady for a trial sample which she thought was just under $10.
Essence of Argan, where do i start with this company. They base everything about their terms and conditions. A trial offer but really a subscription based service.
Update were i believe Essence of argan have broke their own terms (my partners order, maybe your too), which allow customers for a full refund.
A simple proper Electronic receipt is what I am asking for.
My concern with my partners order.
Tracking numbers for the below do not exist for Trial products, they are either classed as N/A by Essence of Argan and/or cannot be trace through Australia post. Essence of Argan need to explain were these initial trial product are, or supply us with the correct tracking number to show received/delivered products.
Orders we received. Please note below that the same product was then hiked up considerably which also breaks their terms.
Our order.
1. A subscription service when the customer doesn't really know they have subscribed
2. One Email order from Essence of Argan for the sum of $9.73.
3. No receipt including, Item, Item number, Item quantity, tracking numbers, and delivery date form Essence of Argan or any kind of receipt either electronically or paper. This is for ongoing product. Please request this, this is important to you.
4. No ABN, No GST, on your first order Just Order Total, $9.73 Please request ABN, ACN for your reference. I see they are based in Malta so this may be their work around.
5. Exuberant price hike in price on the same product? Please explain
• 04/30/2022 Essence of Argan 30ml -- $152.55 AUD FM62670284 Thu 5 May, 10.55am
• 03/31/2022 Essence of Argan 30m -- $109.71 AUD FM62656854 Mon 11 Apr, 10.06am
• 02/25/2022 Essence of Argan 30ml -- $109.71 AUD FM62637343 -
Essence of Argan operate just within the law. Ethical, their reviews speak for them selves. They operate within their terms which we as customers should read.
BUT they clearly in our case did not operate within their terms. I presume in your case the same.
What this means is with my partners order. If Essence of Argan cannot prove the trial product was delivered Essence of Argan have broken their own terms as no product can be returned. You Credit card company then have the right to claim for a full refund based on product not been received. The hardest thing is to get them to commit to sending you a receipt but they will not send one. By Law they need to send one within 7 days. You need to request one via email. lucky one of their customer support instead sent written confirmation via email. As you can see the Initial Trail postage tracking number does not exist and N/A is not acceptable.
Are receipts required by law in Australia?
You must always give your customers a receipt or proof of purchase for anything over $75. A customer can ask for a receipt for any purchases under $75. If they do, you must provide them with a receipt within 7 days of their request. https://business.gov.au/finance/payments-and-invoicing/receipts-and-proof-of-purchase.
Receipt. I have removed certain private information. This receipt was not set as a pdf just came through my partners email like the below. I could not take a picture of the receipt of my pc as it is that long.
Order Confirmation
Order Number: 649883 Ordered On: 01/17/2022 04:05pm
Bill to Angela F
xxxxxx
Goldcoast, Queensland
4212
Australia Ship to Angela F
xxxx
Goldcoast, Queensland 4212
Australia
Items in Your Order
(68) Essence of Argan 30ml (Trial) (INTL) $0.00 1 $0.00
Order Total: $9.73
The charge on your card will appear as she-bill.com and we can be reached 24/7 at [protected].
For Customer Support or Special Promotions please visit www.EssenceOfArgan.com.
**Remember to LIKE & FOLLOW US on Social Media:
FRIEND US on Facebook:
https://www.facebook.com/essenceofargan
FOLLOW US on Instagram:
https://www.instagram.com/essenceofargan
This product is manufactured and distributed by:
LIFESTYLE VENTURES LTD.
Shop 1, Holdiay Inn Express Hotel Building
St. George’s Bay, St. Julians
STJ 3310
Malta
Questions / Comments / Concerns:
US / CA (+[protected]
AU (+[protected]
NZ (+[protected]
IE / NO (+[protected]
DK (+[protected]
UK / CH (+[protected]
SG (+[protected]
HK (+[protected]
Our customer service team is available 24/7. You may contact us by phone, chat (https://support20.com/live_chat) or email (customerservice@essenceofargan.com).
Use Essence Of Argan For:
Wrinkles Dry Scalp Cracked Feet
Aging Hair Growth Eczema
Acne Hand and Nails Psoriasis
Dry Skin Stretch Marks Baths
Hair Treatment Diaper Rash Aftershave
The Power Behind Essence of Argan:
The amount of vitamin E present in argan oil also makes Essence of Argan an amazing treatment for your hair! Simply massage a little bit of oil into your hair from root to tip, and watch the damage done by color treatments, heat, and abuse disappear. You’ll love how much more manageable your hair becomes the longer you use Essence of Argan. Say goodbye to dry, frizzy hair and hello to smooth, sleek locks.
Essence of Argan isn’t only good outside your body, it also has fantastic health benefits when ingested. After all, if something isn’t safe enough to put IN your body, why would you want to put it ON your body? Pure Argan oil has been shown to reduce cholesterol, improve circulation, and lower the incidence of heart disease.
Help Us Support the Women of Morocco:
Still need more reasons to try Essence of Argan? When you purchase Essence of Argan, you are helping to support a women’s cooperative in Morocco that works to keep the Argan trees thriving on a space of Unesco protected land. Over 3 million people in Southern Morocco receive a fair wage through the sales of Argan Oil.
Sharing the Essence of Argan Miracle:
“Argan Oil has been a part of our life since we were young. Ever since we can remember we have used Argan Oil as part of our daily beauty ritual. We use it for everything – our baths, after our showers, on our body, on our hair, and on our face before we go to sleep. It is so versatile!”
Essence Of Argan was founded in 2011 with 5 liters of Argan Oil. Today, we are the largest provider of Eco-Certified Argan Oil on the planet! Using only the best Argan Oil we have grown step by step with the support of our loyal customers.
From day 1, it has been our mission to share with our customers the ancient health and beauty secrets of natural Argan oil. Essence of Argan is 100% Pure, Eco Certified, Organic, Moroccan Argan oil, a natural oil known for its miraculous and diverse range of cosmetic benefits for the skin, hair, and nails.
Argan Oil is a rare, natural oil, extracted exclusively from the kernels of fruits from the Argan tree, indigenous to southern Morocco. Known locally as “Liquid Gold” or “The Gold of Morocco”, Argan Oil has been used for centuries as a natural remedy for wrinkles, deep hair hydration, acne, shaving bumps, sunburn, eczema, psoriasis, scars, stretch marks, brittle nails, and even diaper rash. Today, research has shown that pure Argan oil is a rich source of vitamins A and E, carotenoids, sterols, polyphenols, and essential fatty acids like linoleic acid, making the oil a powerful hydrating, anti-inflammatory, and anti-oxidant beauty treatment. As news of this miracle oil has spread, demand for the oil has increased, improving the social and economic status of the Berber women who manually extract the pure Argan oil by hand.
We at Essence of Argan are committed to to providing the purest Argan oil in the world, and we proudly support and contribute to the livelihood of the Moroccan women who harvest the Argan tree (or Tree Of Life), helping us to share with you this rare and precious oil in its purest form.
From our family to yours, enjoy the multiple benefits of this Moroccan Liquid Gold.
**Remember to FOLLOW/LIKE US on Social Media:
FRIEND US on Facebook:
https://www.facebook.com/essenceofargan
FOLLOW US on Instagram:
https://www.instagram.com/essenceofargan
Shipping:
Your product will arrive 3-5 days after the order has been placed, excluding weekends and holidays.
Return/Refund Policy:
You can return your product within 30 days from the date of order for a full refund of the purchase price less the Shipping and Handling Fee. Shipping and Handling is non-refundable. To return the product (post trial), you must obtain a Return Merchandise Authorization number (RMA) from customer service (numbers listed below). Clearly include the RMA number on the outside of the package. All returns must be received with 15 days from the initial call to our customer service department. You are responsible for return shipping. Any shipment that is refused or returned without a RMA number may not be eligible for a refund. Your credit card will be charged for the full purchase price until we receive your product back. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. Please allow up to 3-5 business days for credits to be reflected on your credit card statement after we receive your returned merchandise.
OUR PROMISE AND TERMS:
We promise to deliver the finest Eco-Certified, Pure Argan Oil and Argan Oil based products. If you are not totally satisfied call us at any time and we will work with you to resolve any issues. We will provide a free product of your choice for any referrals sent. For free trial customers, start your trial today, and we will send you a full size sample supply of Essence Of Argan, just pay the shipping and handling fee. You will have 14 days to try the product and discover why Essence Of Argan is the right anti-aging, multi-purpose, eco-certified organic, treatment for you. If you enjoy our product, simply do nothing – you will be billed the discounted price of $98.88 ($7.49 S&H) in USD or currency of your country at the end of your trial period and sent a full month’s supply of Essence of Argan. If for any reason you decide that Essence Of Argan is not the perfect wrinkle-fighting, skin, hair, hands, feet, nail, eczema, psoriasis treatment, call us at local number listed below, any time during your 14-day trial period to cancel your trial – then simply return the sample product (even if it is empty!) and you will NEVER be billed. If you decide to keep Essence Of Argan, you will receive FREE acceptance in our Liquid Gold Auto Ship Rewards Program, and you will receive a new supply of Essence Of Argan every 30 days at the same low Liquid Gold Rewards price of $98.88 ($7.49 S&H) in USD or currency of your country. By entering my account information and clicking the submit button, I agree to the free trial offer terms and authorize Essence Of Argan to charge my account at the end of the 14-day risk-free trial, and with each monthly shipment, on the terms described above. Declined transactions without cancellation are subject to reattempt at full or incremental amounts at later dates, up to 100% of the amount billed.
If you decide to cancel, please send back the product to:
EU Returns:
Essence of Argan
Unit B3 Deerpark Industrial Estate
Oranmore, Galway
H91 D452
Ireland
IE / NO CS #: (+[protected]
UK / CH CS #: (+[protected]
DK CS #: (+45) [protected]
CA Returns:
Essence Of Argan
3600 Ridgeway Drive, Unit 6
Mississauga, Ontario
L5L 0B4
Canada
CS #: (+[protected]
AU / NZ / SG / HK Returns:
Essence Of Argan
PO Box 230
Narellan, NSW 2567
Australia
AU CS #: (+[protected]
NZ CS #: (+[protected]
SG CS #: (+[protected]
HK CS #: (+[protected]
US Returns:
Essence of Argan
6741 W. Sunrise Blvd.
Bay #5
Plantation, Fl. 33313
CS #: (+[protected]
For Customer Support or Special Promotions please visit: www.EssenceOfArgan.com.
**Remember to FOLLOW/LIKE US on Social Media:
FRIEND US on Facebook:
https://www.facebook.com/essenceofargan
FOLLOW US on Instagram:
https://www.instagram.com/essenceofargan
Please Note:
1. *Shipping and Handling is non-refundable.
2. *Refunds are processed within 3 business days (72 hours) of package being received by fulfillment center.
3. *All returns are subject to a $9.99 Return Product Fee (RPF)
4. *All refunds will be processed to the credit card used for purchase.
https://essenceofargan.com/terms-conditions/
Thank you, For Your On Going Support & Loyalty.
Essence Of Argan
For Customer Support or Special Promotions please visit www.EssenceOfArgan.com.
**Remember to FOLLOW/LIKE US on Social Media:
FRIEND US on Facebook:
https://www.facebook.com/essenceofargan
FOLLOW US on Instagram:
https://www.instagram.com/essenceofargan
I took advantage of the free trial, but just had to pay postage. So to pay the postage I used my credit card. I have just noticed that $153 has been taken out of my card 3 times. I have now had to cancel my card and it has been reported to my banks fraud team.
Completely lost all trust with this company.
Hi Kris,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
PLease stop taking money from my account Joyann Edwards i dont want this product signed up for trail and was charged $143 I cannont afford this. DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT STOP.
I ordered a free sample but they keep sending me more bottles all the time...i dont need them. Who do i contact?
I too am being scammed. I signed up for a sample. It is okay but I don’t actually use it. They sent a second bottle which I just thought must be an error. Then yesterday I received a mascara, lipgloss and lipstick. I am disabled and may go out to a shop or such once a week sometimes. I am on a pension and NDIS so I have a carer 3 days a week.
I don’t want this stuff. They don’t send paperwork with these things. I have plenty of juggling already. I don’t want another problem.
Can u help- Julie Mc Donald
13 Govett street Randwick NSW 2031
[protected]
jjjjuliemcdonald@bigpond.con
Thank you
Julie
Please stop sending me anymore of your product. It gave me a seriously.bad skin reaction. I cannot spend my money on something that I cannot use. Thank you. Shanna
Hello Shanna,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
Paid for fee + postage. Since then have been charged $152.55 about every 3 weeks. I did not sign up for this. Fraud department at my bank can not do anything because I purchased from them initially. Down now over $300. Only way I could stop them taking more money out of my account was to CANCEL MY CARD and get a new card issued. Inconvenient but better than having money taken without my authorisation.
Unauthorized credit card charges
Good morning,
I have tried to contact them over the phone and email but am disappointed in the service received.
My mother in law purchased this product and we are disappointed by the way that they have treated their consumer.
they offered a free trial, just pay shipping so they purchased the product in good faith with the intention of purchasing if they liked it.
The product didn't arrive til 10 days later and she was unaware that there was a 14 day trial tied to the terms.
Upon looking at an email their fine fine fine print stated they will be charged monthly of $154.17 automatically via credit card.
Nowhere did I see that you must contact the company within 14 days that she would then have to pay the full price equating to $154.17 for this product she already received.
This feels like a scam and I am heavily disappointed. She has contacted them and although they have offered her a 40% discount, she did not agree to these terms, she felt backed in to a corner and is a vulnerable consumer who wasn't sure how to manage the situation.
I am aware they are not bound by the consumer guarantees act in New Zealand, however they have taken advantage of a Consumer who believed in good faith she was receiving a product from you for the price of shipping and handling and was not entering in to a contract. I am aware they have provided her with a 40% discount, however I also know that they have provided other consumers who are disappointed with larger refunds for the same product so there is no precedent.
I believe in good faith, they should be providing her with the full refund of this product.
She did not receive this until the 4th March, meaning she had already missed out on 10 days of her trial. She has only used the product once and we will happily send the product back to them if they can honor this agreement and provide her the remainder of her refund (the remaining 60%)
Her order number is
[removed]
Please contact me on [protected]@live.com
Essence of argan and idrotherapy
I took advantage from your trial offer and after few days of receiving the products I got direct debits on my credit card I checked back your emails to retrieve the phone numbers and find out about your terms and conditions I called the company to return the products back for a refund they advised me to keep the products and get 70% back, I agreed since I was curious to try the products, actually the products are amazing I called back and subscribed to receive the products every two months, you need to put the terms and conditions up front because the products are worth trying.. I love them
Forever flawless
I purchased a 14 day free trial on the 25th Feb 2019.(3 products - (Oil, moisturiser and makeup deal)
The products did not arrive until the 5th and 6th Feb 2019
By the 9th of Feb they had taken over $300 from my account.
I did not have a chance to test the product beyond 3 days.
I emailed them pretty much when I got the product to say I would not be continuing.
It is now 11 days since I first emailed them and they have taken another $77 today.
I emailed them again yesterday but still nothing.
I have also tried to call on the contact number but no answer.(1800 058 430)
On the website is a call meter. It says only 6 people have been able to contact the business, 31 have gone unanswered.
I am on a dsp and wanted to try the product as advertised in a 14 day FREE trial for which I paid about $27 p&h. As I said, Id had the product only 3 days and could not contact them to cancel. Convenient huh?
I am now going to have to get rid of my c/c and order a new one which stuffs around my other direct debits. I am livid!
Now that I have paid for the product I have no intention of returning it but I do not wish to buy any more but cannot contact them to cancel.
I am definitely not interested in an ongoing subscription.
Who would want to do any business with a company who does not communicate.
Unbelievably, this product was created by Judge Judy. Ironic huh?
Thank you
This product saves me from loosing my self esteem and confidence. I would like to thank the person behind this amazing product! i am using this for some time now.. and i've seen and noticed the results immediately! 2-3 drops and it already soften and moisturize my skin, this product is not greasy unlike other brands (which is expensive and some are cheaper but not PURE!) this is organic and i do love the product itself.. i am also using this in removing heavy make up on my face. . this will not harm any kind of skin! thumbs up!
I am using this argan oil in my skin and in my hair. I discovered that it can act as a moisturiser for the scalp to fight dandruff and dry scalp.
This product is a lil bit pricey! but worth the price. This is organic which was recommended by my dermatologist. It doesn't harm my so sensitive skin. It even saved my brittle hair .
aryan oil free samples
I ordered the free Aryan essence for $4.95.I
gave them my MasterCard details. Then they just tried to keep buying other products. So I tried to cancel my order but my details disapered from the screen. Please try to help me so they do not take any money from me.
I' am afraid to loose money as I'm a pensioner. I should not have fallen for this scam.
Many thanks Madeline Decsi
I only need two or three drops of argan oil to moisturise and tame my frizzy hair every morning. One good thing is that it doesn't leave my hands greasy or sticky after application! I also have dry skin and this oil has been a life saver. Normal moisturizer does not last very long but using this argan oil on my face is good. No more frown lines on my forehead. I have also used it to remove make up.
supply of product never ordered.
I only ever ordered a sample, yet I am now being sent and billed for a monthly product I do not want and will return if any more is received. I note there was a charge made again today. Please do not send the product and please refund the full amount of AU$148.62. This product is grossly overpriced.
If I receive it, I will return it unopened at your cost.
Gail Guthrie
106 Riverside Drive,
Nornalup
Western Australia 6333
I thought I was purchasing a free sample and I have been charged full price
My order was definitely a sample only, mainly due to the fact that I couldn't order a full price item because it was too expensive as I am disabled and on a limit income.
I would like some feedback and offer or recompense
I feel that the ordering was confusing and misleading and I was extremely disappointed in how the whole thing has been handled.
I spoke to a Representative in America and I have had to cancel my credit card because I was fearful of continued fees.
She has offered me 50% repayment but I still feel I should get full price back due to false advertising.
I purcahsed this argan oil and actually I doubt it first because I've read the terms and conditions that they have.So I called her customer support and asked about the trial period. The customer representative explained it well and also she extend my trial period with another 5 days so I have a lot of time to try the product. And I can say there's a big changes on my skin and hair after a week so I called again and asked if I can continue using the product so I did they give me a big discount and a free lipstick. I really love this product and I can continue using it with the very affordable amount thanks to them I look younger than my age.. Keep it up guys!
I signed for a Free Sample, while browsing on my fb their ad popped up and I was encouraged to sign up since it is FREE. i thought it was just a FREE SAMPLE, without reading all details, i confirmed an order which is thought i will just be paying the postage. then after weeks I was then shocked that they took almost 120AUD in my account. at first i thought they are culprit! a scam! before calling their cs i checked my email and my bad, it was my fault that I failed to read the "TERMS AND CONDITIONS" . i called the cs and hoping that they could reverse the charges, i admit it was my fault not reading all the details before placing my order, i was afraid that they will be charging me same amount every month. luckily! the person that i talked to explained their policy and since I love the product, she gave me a 70% lifetime discount and upto this date i am receiving the argan every 3months.
essence of argan
I sent away for a free trial of E of A approximately a couple of months ago. Only cost to myself was the postage, which of course I provided my Credit Card number to pay for same.
About a week ago I received another bottle, for which I did not submit an order. I am extremely upset that they have used my details to continue providing the product. I am returning the parcel to E of A and expect a FULL REFUND and the termination of, what appears to be, my account
unauthorized credit charges
I accepted a -free- trial offer online and paid $19.88 for Antiwrinkles therapy cream and $9.60 for Idrocream-Fast (called Essence of Argan, I presume) on December 9, 2018, including shipping. I received these products in two separate padded envelopes without any attached paperwork.
I then find out that on December 22, 2018, this company charged $123.52 (Antiwrinkles Therapy cream) + $139.38 (Idrocream-Fast) to my credit card account. These two cosmetic items were not ordered by me, nor was the deduction of $262.90 authorized by me! I have not received any products for this charge either (as of today January 4, 2019).
I am requesting that you reimburse my credit card with these last two charges (total of $262.90) for these unwanted items and do not send any further products or make any further charges to my account.
Despite of the bad reviews I read, I'll continue my subscription because I'm under medication and their argan oil is I think the best remedy for it . Placed an order back then and was also shocked with the charges but they immediately fixed it and gave me discounted price.
Good thing I read their policy before placing an order, so head directly to their promotion and skip with the free trial. Btw, products were great really gave me a relieved with my dry skin.
What I advise is, we need to be careful with the terms and conditions to avoid unwanted charges on our accounts. Good thing I know what it means by a free trial, so I read their policy regarding with their promotion. I skip the free trial and head directly to their promotion which is dollar a day. Great products.
I applied for a trial for the Essence of Argan and Idrotheraphy cream last February. In just 3days I can see any changes to my skin. Before my trial end, I called the company and spoke to one of their customer service representatives, Explained how the promo works, they also explain to me that I can personalize my auto shipment once every 2 or 3 months. I've been honest to the company that I love the product but cannot afford. They have given me their promo called DAD or Dollar A day for only $29.99. I aggressively grab the offer, now I am enrolled in their Monthly subscription with the big discount plus they also sent a free gift. Really like the products, perfect combination for the skin. Love it!
I signed up for the trial promotion of the product, good thing they have this promo, so I can try first and see if it's gonna work for me. lucky me! It worked and I love it. It lifts my sagging skin in my face and in weeks I already seen the difference. The nice thing about this is I got to avail a discounted subscription. I highly recommend the product.
Essence of argan is just the best skincare for me. If you will purchase their trial promo, make sure you read their terms and conditions. Im lucky enought i get to try their product because of their trial promo, now im getting their product monthly for only $29.99.
essence of argan oil
Having seen a pop up advertisement on face book for Essence of Argan Oil endorsed by Lisa Wilkinson (and who I understand is heading the company?), ex Channel 9 Morning show and The Project, I responded to an advertisement for a "Free sample" of Argan Oil. The advertisement stated that all I had to do was pay for shipment.
I provided my credit card details... a little dubious as there is usually a catch however, on the website I could see nothing about a trial period, or any other clauses to the "free sample".
I received the product Monday 17 December... I was concerned as there was no documentation in the package to say that it was in fact a "free sample"
I tried it for a couple of days and found it to be very oily... it didn't absorb into my skin therefore I decided I wouldn't use it anymore. On 21 December I noticed that my master card had been debited for $143.02.
I immediately contacted Essence of Argan to be told that I had been supplied with a full size product and given a 14 day trial. I was told that an email had been sent to me advising me that I had been supplied the full product and I had 14 days to try it out or advise that I did not want it... I did not receive that email... I have searched my in box and also my trash and I did not receive the email. As a back up, I believe there should have been duplicate documentation in the parcel confirming that in fact I had been sent a full size product on a 14 day trial which is not what I had understood from the advertisement.
On the phone, I stated that I hadn't requested that and I did not want to purchase it. I was told that I would have to pay for the product to be send back and also pay a $9 odd fee for processing the credit.
I STRONGLY DISPLUTE THIS COST... IT IS BAD ENOUGH THAT I HAVE TO PAY FOR THE PRODUCT TO BE SENT BACK AS I UNDERSTOOD I WAS GETTING A SAMPLE ONLY FOR FREE!
I DO NOT AUTHORISE THE CANCELLATION/CREDIT PROCESSING CHARGE TO BE DEBITED TO MY MASTERCARD. IF THIS HAPPENS I WILL BE TAKING THIS MATTER FURTHER.
I SIGNED UP FOR A FREE SAMPLE ONLY. I DID NOT RECEIVE AN EMAIL STATING THAT I WAS BEING SENT A FULL SIZE PRODUCT ON A 14 DAY TRIAL. I DID NOT RECEIVE ANY DOCUMENTATION WITH THE PRODUCT STATING THAT IT WAS A 14 DAY TRIAL. I WAS NOT GIVEN A 14 DAY TRIAL. I RECEIVED THE PRODUCT ON 17 DECEMBER AND WAS CHARGED FOR IT ON 21 DECEMBER, 2018.
I BELIEVE THIS IS UNSCRUPULOUS, UNETHICAL AND UNPROFESSIONAL BUSINESS PRACTICE. I WILL TAKE THIS FURTHER IF I AM CHARGED A CREDIT PROCESSING FEE
Karen Hearnden
I agree 100% with Karen Hearnden's comments ... this exact situation happened to me and the company will take no responsibility or offer any refund as they say I agreed to this when I rang to arrange for the "free" sample + postage cost at my expense which I agreed to.
Margaret Godfrey
karen and Margaret, , this also happened to me and i just cannot believe how caniving these people are... i too was sucked in because it was a well know "public figure" standing behind this product etc etc and that it was a free bottle, all yo had to pay was the postage... i ordered the free bottle and paid the postage and as far as i was concerened, , that was suppose to be it but no, long story short they took money out of my bank account without my authorisation on 2 occasions...i am so fuious atm because i looked them up and rang and spoke to them but they refuse to refund my money because they insisted on it was a "trail" bottle and the terms and conditions say that i have agreed to a monthly ongoin subsciption etc etc... I am so careful when it comes to this type of thing BIG TIME, , because i NEVER want to subscibe and commit to anything thats not really important to me... these guys are SO GOOD, , because i, am the type of person, that WILL NOT enter my credit card number to purchase ANYTHING online unless i absolutely scrutinise every single detail i can find on their site... now i did order the sample bottle and clicked onto the next page, and im sure there must have been a "unsubscribe" there somewhere because that would be the ONLY condition i would have accepted for me to continue and complete the transaction...you know even if you do "unsubscribe" which im sure i did, they have just most probably mysteriously (on purpose) lost that part of the transaction, because i was billed! very very cunning, , and you know what, they think we dont have a leg to stand on but i can tell you one thing, , , REST ASSURED, , , i WILL be getting my money back and it will b a lesson they will not forget in a hurry and make them "hopefully" think twice but i doubt it...
fraud & unauthorised payments
Further to my earlier email, as you fraudulently took 3 payments, detailed previously, I have been notified by my Bank that my account is overdrawn. This is to advise that if you do not return to my account the total payment of $435.13Aud by 5 pm, Monday 31 December 2018, I will instructt the Principal of my Law Firm to commence legal action for monies which were fraudulantly taken by you.
Angela Zuccon
You have taken unauthorised payments from my account as follows:-
- 2 December 2018 - $138.47 aud ($98.42 usd) / 4 December 2018 - $154.35 aud( $110.68 usd) / 18 December 2018 - $142.31 aud( $105.91 usd ).
I demand a full refund of the total taken of $435.13 Aud.
I have reported you to my Bank for Fraud & unauthorised Access to my account.
essence of argan, charged for product described as free trial
In mid November 2018 following an ad for a FREE trial sample of Argan oil, with just an 8 GB pounds for postage of the product, I asked to be sent it and gave my credit card details. The product arrived around mid December. I have now received my Credit card statement where I was charged the following:
on 18 November = 9.21 euros (presumably the postage of the product) and
on 2 December = 110.94 euros (for which I never agreed to pay)
I do not know if this is a client number but what appears on the statement is the no. [protected] GB.
I request the immediate and complete refund of the 110.94 euros charged to my credit card from the company that comes under the name Essence of Argan.
Just used this for the first time, and it's really good.Great product, great price.It’s a fantastic deal compared to other brands.will definitely order more.
I have purchased 3 bottles of this now and Im loving it more. even I use it twice a day It’s not greasy or sticky at all.Will definitely continue ordering more.It honestly works
Product were great made my wife very confident about her skin. She suffered from dry skin and we tried this argan, I think within 4 weeks, she already noticed changes. I highly recommend this product but they also need to improve the way they market it. Cheers!
I signed up for their trial and was able to get a good discount for my future supplies. at first, I was hesitant, good thing that I continue using the product, it really moisturizes my skin, it gives a natural glow. I used it before and after taking a bath, I even use it for my stretch marks, in short, I maximize the uses and benefits of the product. It's an Argan oil so it really is a great and a wonderful product. I highly recommend the product.
there is a lot of cheaper argan oil brands in the market but when you read the fine prints in the back of the bottle you will find that it's mixed with other cheap oils but essence of argan oil is pure argan oil, i have been thru all this and i called the company and they refunded half of the charges back to my credit card and i subscribed to their new promotion they will be sending the oil to me every 2 months for only 29.99$
I answered an advert for Essence of Argan Oil, a trial promo, where I will be charged initially for the shipping. I did not regret it. the product is great for all skin types, my family is using it. my son has a skin problem and it relieved it. My husband is using it as his aftershave. It really is an expensive product, cause good things aren't cheap, but they gave me a discount and I can choose my shipment schedule. the products really fit me and my family. I so love it!
This kind of free trial offer is what I'm looking for to find the best argan oil that will suit my skin.I have tried several brands as a free trial but this one is the best of them all specially when you're given a special offer for $29.99 with free gift which I can't refused for its really amazing.
This company offers free trial which is very attractive to consumers.just be careful with fine prints which I missed but luckily the product works for me and I was given 70% off for succeeding orders.Also I really love their cream which comes with this argan oil.
It's a great product for an affordable price! I got to subscribe to their 29.99 USD for a month supply. It really works great on my skin and i am loving the results. It makes my skin smoother and glowing. Argan oil and Idrotherapy are best combo!
This has been a very good experience to me! their free trial lets me try the product prior to purchasing with the regular price of essence of argan oil, I was able to follow the terms and conditions of their free trial so now im on a monthly subscription for only $29.99
essence of argan
Subscribed to a trial in Movemnet not realising that I was agreeing to a monthly subscription if I didn't return the product within 14 days. Now two payments of 100 euro each have been charged to my credit card, 1 in Nov, 2nd in Dec. In that time I have received one small sample bottle of Argan oil. I have since rang the number for IRELAND to cancel the subscription but not a chance of a refund. Argan oil products retail for a fraction of the cost I was charged.
Overview of Essence of Argan complaint handling
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Essence of Argan Contacts
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Essence of Argan phone numbers1800 058 4301800 058 430Click up if you have successfully reached Essence of Argan by calling 1800 058 430 phone number 7 7 users reported that they have successfully reached Essence of Argan by calling 1800 058 430 phone number Click down if you have unsuccessfully reached Essence of Argan by calling 1800 058 430 phone number 31 31 users reported that they have UNsuccessfully reached Essence of Argan by calling 1800 058 430 phone numberAustralia+1 (305) 859-4493+1 (305) 859-4493Click up if you have successfully reached Essence of Argan by calling +1 (305) 859-4493 phone number 0 0 users reported that they have successfully reached Essence of Argan by calling +1 (305) 859-4493 phone number Click down if you have unsuccessfully reached Essence of Argan by calling +1 (305) 859-4493 phone number 0 0 users reported that they have UNsuccessfully reached Essence of Argan by calling +1 (305) 859-4493 phone numberUnited States & Canada+44 190 567 7511+44 190 567 7511Click up if you have successfully reached Essence of Argan by calling +44 190 567 7511 phone number 0 0 users reported that they have successfully reached Essence of Argan by calling +44 190 567 7511 phone number Click down if you have unsuccessfully reached Essence of Argan by calling +44 190 567 7511 phone number 0 0 users reported that they have UNsuccessfully reached Essence of Argan by calling +44 190 567 7511 phone numberUnited Kingdom+353 768 886 553+353 768 886 553Click up if you have successfully reached Essence of Argan by calling +353 768 886 553 phone number 0 0 users reported that they have successfully reached Essence of Argan by calling +353 768 886 553 phone number Click down if you have unsuccessfully reached Essence of Argan by calling +353 768 886 553 phone number 1 1 users reported that they have UNsuccessfully reached Essence of Argan by calling +353 768 886 553 phone numberIreland+61 287 763 353+61 287 763 353Click up if you have successfully reached Essence of Argan by calling +61 287 763 353 phone number 0 0 users reported that they have successfully reached Essence of Argan by calling +61 287 763 353 phone number Click down if you have unsuccessfully reached Essence of Argan by calling +61 287 763 353 phone number 0 0 users reported that they have UNsuccessfully reached Essence of Argan by calling +61 287 763 353 phone numberAustralia+64 98 864 904+64 98 864 904Click up if you have successfully reached Essence of Argan by calling +64 98 864 904 phone number 0 0 users reported that they have successfully reached Essence of Argan by calling +64 98 864 904 phone number Click down if you have unsuccessfully reached Essence of Argan by calling +64 98 864 904 phone number 0 0 users reported that they have UNsuccessfully reached Essence of Argan by calling +64 98 864 904 phone numberNew Zealand+32 25 885 570+32 25 885 570Click up if you have successfully reached Essence of Argan by calling +32 25 885 570 phone number 0 0 users reported that they have successfully reached Essence of Argan by calling +32 25 885 570 phone number Click down if you have unsuccessfully reached Essence of Argan by calling +32 25 885 570 phone number 0 0 users reported that they have UNsuccessfully reached Essence of Argan by calling +32 25 885 570 phone numberBelgium
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Essence of Argan emailscustomerservice@essenceofargan.com100%Confidence score: 100%Supportretail@essenceofargan.com75%Confidence score: 75%
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Essence of Argan address6741 W. Sunrise Blvd, Bay № 5, Plantation, Florida, 33313, United States
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Essence of Argan social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Essence of Argan contacts
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