Eskom review: Electricity billing

Subject: Formal Complaint and Request for Account Review – Electricity Billing Discrepancy
Dear Eskom Customer Service,
I am writing to formally lodge a complaint regarding my electricity account, which has caused me great concern.
In July 2025, the electrical kiosk servicing my property was damaged by fire. Although it was repaired, I was without electricity for approximately ten days. Naturally, I expected my electricity bill for that period to reflect reduced usage. However, I was surprised to receive an estimated bill showing a significant increase instead.
Despite raising my objection and sending emails to various Eskom representatives, the issue remains unresolved. Yesterday, I received yet another account based on an estimate, which is both inaccurate and unacceptable.
A new kiosk was installed, yet over the past three months, no clear meter readings have been recorded. The charges continue to escalate without justification. I hereby request a formal review of my account and an accurate meter reading to ensure fair billing.
I trust Eskom will treat this matter with the urgency and seriousness it deserves.
Yours sincerely,