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CB Computers, Phones and IT Epos Now Miselling product
Epos Now

Epos Now review: Miselling product ( 1 comment)

S
Author of the review
2:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CMP- 14127

I am a small beauty business
Called Epos for the software system somehow they have sold me the hardware as well the whole Epos system for £310 upfront
I paid for the system £310 and rest was set monthly payment via direct debit
But when I checked on website it has promotion of zero upfront
I called and complaint about the miselling
Epos has come up with an excuse that I don’t get for in that criteria
To be honest there was no criteria mentioned no packages mentioned on the promotion
Infact it has ticked all the boxes for what I have been offered
I raised a complaint and requested a refund but they are not willing to refund or acknowledging that I have not been clarified about the promotion and why I have not been qualified during the point of sale that I don’t fit in that criteria
I could see lots of negative reviews about this company
They are not on the list of ombudsman being a financial retailers or other similar bodies
It’s my right to cancel subscription and request a refund if the business has not been black and white during the point of sale

Desired outcome: Full refund and subscription cancellation

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H
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Harriet42
GB
4 comments
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Mar 12, 2024 4:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Sarah, I have a similar issue. Did you manage to resolve your issue? Many thanks, Harriet

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  1. Epos Now Contacts

  2. Epos Now phone numbers
    +44 80 0294 5945
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    UK Head Office
    +44 16 0334 0408
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    UK Dispatch Centre
    +44 20 7183 6950
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    London
    +44 16 1850 2660
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    Manchester
    +44 14 1280 2335
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    Glasgow
    +44 80 8291 4479
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    Inventory Control
    +1 (855) 434-3767
    Click up if you have successfully reached Epos Now by calling +1 (855) 434-3767 phone number 0 0 users reported that they have successfully reached Epos Now by calling +1 (855) 434-3767 phone number Click down if you have unsuccessfully reached Epos Now by calling +1 (855) 434-3767 phone number 0 0 users reported that they have UNsuccessfully reached Epos Now by calling +1 (855) 434-3767 phone number
    Sale Specialist
    +1 (786) 702-1559
    Click up if you have successfully reached Epos Now by calling +1 (786) 702-1559 phone number 0 0 users reported that they have successfully reached Epos Now by calling +1 (786) 702-1559 phone number Click down if you have unsuccessfully reached Epos Now by calling +1 (786) 702-1559 phone number 0 0 users reported that they have UNsuccessfully reached Epos Now by calling +1 (786) 702-1559 phone number
    Vp Of Sales
    +44 74 8308 5280
    Click up if you have successfully reached Epos Now by calling +44 74 8308 5280 phone number 0 0 users reported that they have successfully reached Epos Now by calling +44 74 8308 5280 phone number Click down if you have unsuccessfully reached Epos Now by calling +44 74 8308 5280 phone number 0 0 users reported that they have UNsuccessfully reached Epos Now by calling +44 74 8308 5280 phone number
    Retail Management
    More phone numbers
  3. Epos Now emails
  4. Epos Now address
    3 Whiting Road Norwich Business Park, Norwich, England, East Anglia, NR46DJ, United Kingdom
  5. Epos Now social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2025
  7. View all Epos Now contacts
Epos Now Category
Epos Now is ranked 19 among 92 companies in the Computers, Phones and IT category
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