Epos Now
Reviews and Complaints

It is absolute sad that I am writing another review about these Fraudsters, I should be focusing on other things than wasting it business that prey on the unsuspecting.

After processing over £100K in roughly 3 months, Epos Now decided to close my processing account with over £12K held back, even though we didn't have a Single Customer Complaints, Dispute or Chargeback in that period. They claim it is to prevent exposure to disputes and chargebacks. I asked them to refund two UK transactions to the clients, which will eliminate that exposure, they guided me through the refund process only to block the funds, making me look like I was defrauding the clients.

I’ve tried a few times since the beginning of January to cancel my subscription to epos now I’ve talked to a few employees who has assured me that it’s canceled but it’s not, just had a payment go through AGAIN!

This is a formal complaint for breach of contract.

I was meant to receive a refund of £146.40 for an overcharge of 2 monthly subscriptions and a bulk transfer charge.

The refund was due by 30th June 2023 but I still haven't received it.

I have tried to discuss the issue with your customer service team many times, but every time I call they tell me that the refund is awaiting approval by senior manager and that someone will call me back.

It's been 4 months and I never had a call back.

Today I have spoken with Citizens Advice Bureau, my next step will be formal letter and if I don't hear from you within 14 days, I will take the matter to Trading Standards and the claim will be a lot higher.

I look forward to hearing from you.

Thanks

Kind Regards

Rumyana

CMP- 14127

I am a small beauty business
Called Epos for the software system somehow they have sold me the hardware as well the whole Epos system for £310 upfront
I paid for the system £310 and rest was set monthly payment via direct debit
But when I checked on website it has promotion of zero upfront
I called and complaint about the miselling
Epos has come up with an excuse that I don’t get for in that criteria
To be honest there was no criteria mentioned no packages mentioned on the promotion
Infact it has ticked all the boxes for what I have been offered
I raised a complaint and requested a refund but they are not willing to refund or acknowledging that I have not been clarified about the promotion and why I have not been qualified during the point of sale that I don’t fit in that criteria
I could see lots of negative reviews about this company
They are not on the list of ombudsman being a financial retailers or other similar bodies
It’s my right to cancel subscription and request a refund if the business has not been black and white during the point of sale

They’ve blocked me 24.000£ pounds 50 days ago with no logical explanation and still don’t have any response regarding my money and when i will get them back.

I have lost business and time.

Incredible stress.

I’ve told them that i will take it legally and they were laughing on the phone in my face.

I have spent on the phone more than 20 hours with different incapable and unprofessional staff and all i have got it’s ( someone will contact you shortly or tomorrow ).

I have made more than 20 complaints.

I have raised 7 tickets.

I have sent 26 emails.

They think they are above the law and they don’t care about legal human rights.

I’m taking shortly this spoiled brats to court and i will make sure they’ll pay a lot more that they own.

Firstly I was sold this “amazing product” and amazing “support team”. I can assure you it’s neither. This is a paid nightmare.

I received my wireless scanner without a connective dongle, when I called to explain this is wrong and causing issues in me being able to set up the system with speed they said they will send a new one out but wanted me to pay for delivery. (Bearing in mind I’ve already paid for the original delivery)

I rightly refused as this was a joke as it’s their mistake so it was escalated to their “senior managers” over two moneys and I’ve still not had a replacement because this £13 charge needs approval to overturn - ludicrous

Furthermore I received emails that I would be automatically enrolled and charged for a service which I did not want or agree to. I rang the customer support who said not to worry this doesn’t include me and I won’t be charged. Shock horror I’ve been enrolled and charged.

Over 3 months of my time has been wasted and I’m yet to go live with the system. They have missold, misrepresented and lack any customer service skills. They close complaints without investigation and are an absolute nightmare to deal with.

Because Epos now have not provided the things I signed up to I require a full refund and termination of this joke of a system.

I got set up with the EPOS system a year ago when I opened a new music store. The customer service in the beginning was scarce - but you could talk to someone if you called. I got ZERO training on the system but figured it out. One year passed and I get a notice that my “free trial is ending and my license is expiring in a couple days”. It tells me nowhere on the site how much it is to renew. And what am I paying $59 per month for? When I call it tells me they no longer take calls. They tell me to fill out a ticket online. I’ve done that - twice now - and they just close it. They could care less. Once they get you hooked in and get your credit card you’re dead to them. I’d love to see this company get what they deserve. I want to get away from them so badly. They are crooks and shady as can be.

Complaint put on Trustpilot on July 9, 2023 due to no assistance from EPOS

We have just signed up for epos, waited almost 2 weeks to receive are POS system, debt machine still has not come.

We have had no training, scheduled training and no one called, sent emails, called support and we are getting know assistance from anyone.

I want to send everything back and go with the competitor as they warned me about this company and that we would not get any support

We have a new business that has know being delayed opening due to this companies no response or assistance.

We have been on the phone waiting for 45 minutes now waiting for the music to stop and someone answer the phone

Can someone assist on how I can send it all back and move on to another company

Need help

Another post on August 9 due to no assistance from EPOS now

The nightmare continues

The nightmare continues as of August 9, since our review on trustpilot which customer service did not assist us as we just continued calling until we actually spoke to someone who gave us some assistance, then customer service answered and said they could see we were in contact with EPOS now

Well we finally made contact with a Dillion who stated he would escalate our issue and have someone get back to us (never happened), then we made contact with Mateo, he was helpful and reviewed the product spreadsheet we had complete but could not get uploaded. Mateo made some changes and we were scheduled to train with Frances in a few days, Mateo contacted Frances to confirm the scheduled date and time (all was looking good).

On the scheduled date Frances called and gave excellent service, she spent time going over things with us and completed a bulk upload. We were on our way and had also scheduled another session in a week.

As we used the EPOS now system we identified that the upload had a glitch and vendors were mixed with other vendors. We manually made the corrections and all was good. The next schedule date we again worked with Frances who went above and beyond to assist us, we needed to change the monthly payment structure and Frances tried to make the changes but was unable so she contacted the payment department and gave our information for contact. Frances said they would contact us to make the necessary changes. A week went by and we noticed the glitch on the till to the vendors was back so we sent and email regarding the issue No response as well no contact from the payment department, called several times to pos Now HQ account but as usual just music and ringing. A week later we receive an email that the payment did not go through (I tried to make the changes) and I could call [protected] for support tried several time (if you can get through and actually talk to someone), I also did a ticket on the site and received a reference number but we received no email, call or assistance from the ticket. Epos also tried to charge us for Epos Now Payments Link were our contract states "Buyout11 Promotion Applied 11 Month Complimentary Period" and then locked me out. I called again and spoke to a gentleman sent the contract showing the promotion and as of today no one has reached out either by email or call and we remain locked out. MAT SZABO who we bought the system from who's emails stated all the assistance he and EPOS now would be providing and has been cc: on all the emails sent has not responded to any emails or voicemails left on his number since the day we signed up. I now know that EPOS now has no representation in Canada and customer service is next to nil. We are now sitting with a system we paid for that we are unable to access, they want payment for service that is complementary for 11 months, unwilling to contact us to address the payment issue and our business is unable to operate properly. Stay far far away from Mat Szabo and EPOS now especially if you are in Canada. I do not expect any assistance from customer service but I do want anyone in Ontario Canada to think twice before signing with EPOS, when competitors in the industry warn you about Mat Szabo and EPOS take heed

White Pearl Gift Boutique

Julia

I gotta say, my experience with Epos Now was a real doozy. I mean, their customer service was just plain awful. I had to deal with so many issues that it felt like I was pulling teeth just to get anything done. And don't even get me started on their prices - they're not transparent at all. Plus, the system itself has some serious limitations that just didn't work for me.

To make matters worse, they couldn't even import my stock data or set up my label printer. And when it came time to print receipts, it took them a whopping 3 hours to get it sorted. I mean, come on - that's just ridiculous.

The sales guy even admitted that he might have missold me the product. But even after spending countless hours on the phone and sending a ton of emails, I still couldn't get a refund. It's just not a trustworthy company, you know? And good luck trying to get in touch with them - their business number hardly ever gets answered.

Sure, they might seem like a good deal compared to their competitors. But watch out for those hidden extra charges - they could end up costing your business a fortune in downtime and frustration. All in all, I wouldn't recommend Epos Now to anyone.

I gotta say, if you're thinking about getting a till from Epos Now, you better watch out. Every time they send an update, it knocks my till off and I gotta call them for like ten minutes just to get it back on. And get this, it's happened like 40 or 50 times in just the first year! It's a total joke, man. And after the year's up, they go and send another update that knocks it off again. Now they want me to pay another ?200 for technical support just to get my till working again. Like, come on, Epos Now, that's your mistake, not mine! And now my till is completely useless unless I cough up the dough for their mistake. It's the worst system I've ever had, complete rubbish. They're just trying to con you into paying for their technical support every year. So unless you wanna shell out ?200 every year just to use their till, I'd steer clear of Epos Now. It's a total rip-off.

I gotta say, I was pretty excited to hop on board with epos now. They really sold me on their product, but boy was I in for a rude awakening. As soon as I signed up, things started going downhill. First off, my orders never even made it to me. I was planning on using their system for a small coffee shop I was running overseas, but I never even got the chance. I had to make countless calls and send a bunch of emails just to figure out that my orders were never even shipped in the first place.

And don't even get me started on their support agent. This guy was about as useful as a screen door on a submarine. He never responded to my emails, and when he did, he just sent me a bunch of videos and links to watch instead of actually helping me out. And to top it all off, his calendar was always booked weeks in advance. Good luck getting any help from this guy if you miss your scheduled call.

But the real kicker? My hardware crashes all the time. I mean, come on. This is supposed to be a reliable system that I can count on to run my business smoothly. But instead, it's been nothing but a headache. I've never been so disappointed in a company before. I hate to leave a negative review, but I just can't let anyone else go through what I did. Do yourself a favor and stay far away from epos now.

I had a really bad experience with Epos Now. I signed up with them and bought their hardware because the salesman promised me a 30 day trial and a monthly fee of $59. But when I received my bill, I was charged $103 a month! And to make matters worse, I found out about hidden fees 20 days later. Apparently, they charge $20 a month per unit if you don't use their credit processing service. The salesman never mentioned this to me, even though I told him repeatedly that I would be using my own credit processing. It was a total waste of my time.

When I called Epos Now to complain, they told me that my claims were not found after they reviewed the recorded calls. But I know what I asked and what the salesman promised me. I asked them to show me the recorded calls, but they refused. It's like they don't want to admit that they lied to me. I'm now suing them because they won't allow me to return the $1600 worth of equipment I bought. They are liars and their salesman is really bad. They will do whatever they can to get the sale, even if it means lying to their customers.

Overall, my experience with Epos Now was awful. I'm letting my lawyer deal with this because I don't want to waste any more of my time. I would not recommend this company to anyone.

Their customer service is just plain awful. I mean, seriously, they can't even keep an appointment or return a support ticket request? What kind of business is this? I bought this thing two weeks ago and it's still not working. I told them how important it was to get it up and running before the second quarter, but it's like they didn't even hear me. And now I can't even tell you how the program operates because mine doesn't work! They said there's something wrong with my profile and it's been escalated to the senior tech team. They promised to call me back the same day, but did they? Nope.

I don't know about you, but if there's something wrong with the profile they set up, maybe they should redo it. But no, that's too simple for them. It's like they don't even care about their customers. I've wasted two whole weeks of my life trying to get this system up and running, and now I have to spend even more time trying to find another POS system.

Honestly, I wouldn't recommend Epos Now to anyone. Their customer service is a joke and their product doesn't even work. Save yourself the headache and go with someone else.

We were really excited to try out Epos Now for our busy pub/restaurant business. We had heard from others that it was the best system out there and we were eager to see for ourselves. Unfortunately, our experience with the company and their CEO, Jacyn Heavens, left a lot to be desired.

From the very beginning, we had issues with the sales and service model. We were promised the world and given very little in return. It was clear that the people behind the product were not on top of their game. We were left feeling frustrated and disappointed with the whole experience.

After just three weeks, we decided to pull out of our relationship with Epos Now. We simply could not continue to waste our time and money on a product that was not delivering what it promised. While we are sure that there are many good things about Epos Now, our recent experience has left us feeling very let down.

In business, it is important to listen and learn from your customers. If you don't, you risk losing their confidence and eventually sliding to a halt. We were willing to give Epos Now a chance, but unfortunately, they did not live up to our expectations.

As a potential long-lasting customer, we are very unhappy with our experience with Epos Now. We are happy to walk away from the company and find a better solution for our business. We hope that they will take our feedback seriously and work to improve their sales and service model in the future.

I gotta say, I bought one of them Epos Now POS systems for my rental equipment company. The sales guy told me it was gonna be perfect for our business and I was all excited to get it up and running. But let me tell you, it's been a real headache. We've had it for 2 months now and it's just sitting on a desk collecting dust. Why, you ask? Well, it ain't programmed to take partial payments in advance. And if it is, we wouldn't know because their customer service line is a joke. You gotta hold for at least 30 minutes just to talk to someone and we're paying an extra 39 bucks a month for that privilege.

I had a run-in with one of their tech support guys, Alex, and let me tell you, he was no help at all. He hung up on me and never called back. I think he just didn't wanna deal with me because I'm not as tech-savvy as some folks. And now, I ain't heard back from the company at all. We invested over 2 grand in this EPOSNOW system and they just shut us down. They're quick to call you when they think you wanna buy another system, but when it comes to customer service, forget about it.

So, if you're thinking about getting an Epos Now system, I'd say think twice. They promise you the moon to sell the system, but when it comes to actually using it, it stinks. Thumbs down, folks. Don't trust this company.

This company, EposNow, really got me good with their Bait and Switch tactics. I was looking for a PoS system for my business and after comparing multiple options, EposNow seemed like the best choice. The other options had more features than I needed and were priced lower. However, I soon found out that EposNow was not as great as it seemed.

As mentioned in another review, the bulk import feature was difficult to use but it did work. However, there was a catch. You needed a yearly subscription to use it. Otherwise, you had to manually input each item one-by-one. That was a real pain!

My sales rep, Joseph Alvarez, offered me a license in perpetuity to convince me to choose EposNow. I agreed and everything seemed fine for a year. But then, they took away my license and said that I needed to buy a "new" version. When I tried to escalate the situation, they told me that they would no longer be offering "Free" software anymore. What a scam!

It's really unprofessional the way they lure customers in and then go back on their promises. Once your warranties, guarantees, and policies expire, you're stuck with their equipment and a company that acts dishonorably. It's just not worth it.

My advice is to avoid EposNow like the plague. Spend a little extra money on a more reputable company that honors their agreements. You'll save yourself a lot of headaches in the long run.

I recently purchased Epos Now for my HVAC Sales and Repair shop in Jamaica. I stumbled upon this system while browsing the internet for POS solutions. After speaking with the Sales agent Paul Lynch, I decided to give it a try. Paul assured me that the system would work for my business needs. However, I soon realized that I am unable to log non-inventory items like services in this system, which is not ideal for a repair shop like mine.

I made the purchase on May 30th, and everything seemed to be going well until Monday, June 15th. On that day, I found myself locked out of my back office with a prompt to pay again. According to the system, my subscription had expired on April 3rd, which makes no sense since I have only had the system for two weeks. I have been trying to get in touch with the company ever since, but to no avail.

I have sent numerous emails and made several calls to both the US and UK offices, but no one seems to want to address my issue. I have stayed on the line for a total of 6 hours since last night and this morning waiting for someone to address my calls. I have also sent in support tickets and messaged my 'trainer' Kylie, but no one has responded yet.

At this point, I am extremely frustrated with the poor customer service and the faulty system. I do not want to continue using this company if this is the way they do business. I am hoping for a resolution soon. My expected outcome is to either be contacted today or be refunded since I haven't had a full month's worth of service.

Eposnow is a system that promises to do it all, but in reality, it falls short in many areas. It seems like every time we use it, there is something that doesn't work. When we call for support, we are left waiting for 30 minutes or more, only to have the problem fixed and then another one caused. If they paid us for each time we called, we would be rich!

The worst part is that they don't listen to us. They have no idea what the problem is, and they don't seem to care. They tell us that an update will fix the issue, but in reality, it just causes more problems. The new system they have released is not suitable for our business, and we would not have bought it if we had known. The color scheme is terrible, and it causes problems for me due to my sight issues.

When we asked if we could stay on the old system, they told us that we would be unsupported. This is terrible customer service, and they don't seem to care about our visual problems. I dread using the system and calling for support because it always ends in frustration. It makes me angry that we have to pay for a service that doesn't work and that they don't listen to us.

I am seriously considering talking to my solicitor about this situation. In hindsight, we would never have bought this system. It's a shame because it has the potential to be great, but the lack of support and care from the company makes it a nightmare to use.

On the 08th of November 2022, I have transferred my EPOS contract to a person who took over my restaurant. This was done following your advice after I requested to close the account ([protected]).

When I contacted your customer service for an update, I was informed that I had two accounts, one which I knew, and the other, which I had no clue. I have explained to the customer service that I was using one service only and this was transferred to new restaurant holder on the 08/11/2022. However, this doesn't seem the case on your system.

On your system, you still have one account under my name which has been charged till this month.

I have made several contacts with Epos customer service via telephone wrote my complaint -[protected] to [protected]@epos.com. However, no solution has been provided yet.

please advice what I should do.

ePosnow has been charging me incorrectly from last 4 months. I have been calling every month to fix my bill but ePosnow never cared. Recently, customer success manager start contacting me through emails and offered me $22 refund for wrong charges. I told him that its $171.60 and he didn't reply to my email after. Please advise me if I can contact fair trading NSW for my complaint as my business is in NSW.

Very disappointing! After 1 month my menu it is still not transfered correctly from one licence to another and altho I beg them to take in consideration that I have a deadline when I need the licence, tomorrow is my deadline and I get same answers. The person that should deal with my account is our of the office till 15th of September altho today is 29th of September and how I'm getting calls from individuals that have no information regarding my case.

Long story short their tech suport is a joke, they will expect you to sort your tech problems our although they should be te specialists, if they will provide you with information you will get 0 instructions in how to uses it expecting you to be a IT tech literat,

you can't terminate your contact as they will just not let you.

Extremely frustrating experience, at this point I made peace with the fact that I will have to pay 1 year for a service that I will never receive and I should look for another till licence 24 hour before my dead line.

Thank you Epos Now for bringing so much stress for a service that I pay exactly to be the opposite.