Epoch’s earns a 3.2-star rating from 0 reviews and 88 complaints, showing that the majority of digital content consumers are somewhat satisfied with subscription service.
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unauthorized billing
Every month for about 3 months $48.87 has systematically been debited form my account. I in no way gave out my credit card details or bought any-thing online. How can they do this? It has really spooked me out!
The complaint has been investigated and resolved to the customer’s satisfaction.
charged me after I called and cancelled
After looking at this Complaints Board website, this scam outfit - epoch.com and their questionable affiliates - has obviously had a lot of complaints filed about their so-called "services". Now it's my turn to add one...
Consider this a warning to any other of epoch.com's potential victims!
Several months ago I made the mistake of temporarily joining one of their adult websites - namely, "mysweetasian.com". "Conveniently" for them, and after searching that site for more than an hour, there was no indicated way to cancel that membership!
I've called epoch.com at least THREE TIMES since then to cancel that membership through them directly, but they've just billed me AGAIN! Their code on my bank's billing statement was [protected] CA.
So again, consider this a warning...
Epoch.com is obviously a criminal operation, or at least a fraudulant outfit. Personally I'm going to keep trying to cancel that "mysweetasian" account by any means neccesary - even if it means contacting legal authorities. Just do yourself a favor and don't fall into the same trap...
It's not worth it!
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges
11/20/08 CHECK CRD PURCHASE 11/18 EPOCH.COM*MANSTERMED [protected] CA 486830XXXXXX6504 [protected] ?MCC=5967 122105278DA01 $39.96
the above transaction was charged to my acct. and I didnot make a purchase or approve of this transaction, i want my money refunded to me
i want this month billing to stop now
I want to Stop all Payments that are taken out of my Debit MasterCard, EPOCH +[protected] CA
MCD
My Credit Card Number is: [protected]
Name of Holder: Robert P Newman
Email: bobsyour_uncle.s.s.d.d@hotmail.com
So far you have taken $36.85 out of my account, so I would like to cancel the membership if iam a memeber
Thankyou for your time and effort and hope that you can fixed this issue
Number: [protected]
i want my my money back to day.
I dont your company so why have you taking 2 amounts of £17.87 out of my bank i have never hared of you tell i had this money was taken.
I don't anything about your company i don't know you so why i had 2 amounts of £17.87 taking out off my bank by you.
Hi
I want to Stop all Payments that are taken out of my Visa Card.
EPOCH.COM*MANSTERMED [protected]
I want this Monthly Transactions to Stop
Thank you
Steve Bacvanin
when should i expect so see the money back in my account by and can you put stop to what ever that is please thanks
manstermed
hai,
i am complaining about this site(www.epoch.com). they are taking about $29.95 from my account on every month between the date 6- 10. in my account it is written like this(epoch.com, manstermed ). they are doing this for more than 4 months. i am noticing this right now. i would like to refund that amount they took from my account.
hope that you will reply to this mail.
thanks,
Jithin
Epoch.com is a third party website that allows for 'discreet' billing on your bank and credit card statements. Often, the company you originally did business with is an adult website. If you've ever signed up for a free-trial of any sorts (even for products) it's very likely that it's coming from them. You have to fill out a form on the epoch.com website for the payment to be accepted, so it's often a legitimate charge that people either forget about, or don't realize. You can dispute the charge with your bank if it's on your credit card, but canceling the number won't necessarily stop them. They're very proud of their billing practices, and 95% of the time their charges are legitimate. It may not even necessarily have been you: think of who has access to your cards (spouse, children, friends, family) and try to get to the bottom of it. To make it stop, you have to cancel with the original company you did business with.
Also, this website is a complain forum for EVERYTHING not 1 company specifically. They won't reply to your email because you didn't send it to anybody. The address for the website you're on is complaintsboard.com, it's not a company, it's just a forum. You were charged by a company - you have to complain to them
debit card withdrawel
Epoch.com. Who r these thieving #?, they have taken direct debit out of my bank account £16.88 at least twice, yet to find out more. I only use ebay online and have never given out my card details to any one else. Someone tell me how to deal with this please? Of to the bank to kick off! Cheers
how do you find what site it was if you've forgotten?
Epoch.com is a third party website that allows for 'discreet' billing on your bank and credit card statements. Often, the company you originally did business with is an adult website. If you've ever signed up for a free-trial of any sorts (even for products) it's very likely that it's coming from them. You have to fill out a form on the epoch.com website for the payment to be accepted, so it's often a legitimate charge that people either forget about, or don't realize. You can dispute the charge with your bank if it's on your credit card, but canceling the number won't necessarily stop them. They're very proud of their billing practices, and 95% of the time their charges are legitimate. It may not even necessarily have been you: think of who has access to your cards (spouse, children, friends, family) and try to get to the bottom of it. To make it stop, you have to cancel with the original company you did business with.
fraudulant debits
29 sep 2008 debit card purchase epoch.com [protected] usa 43.85
29 sep 2008 debit card purchase epoch.com [protected] usa 6.27
The above 2 debits to my savings account at westpac bank in australia are completely unknown to me and I suspect a mistake or fraudulent debit transactions to my account vias my linked debit card. Please reverse these transactions and stop or cancel any possible subscriptions I may have in existence in this regard. I am on a pension and I barely eak by on this - these unatorised debits will literally be the death of me. Please assist me as I have no idea whatsoever about these transactions and/or subscriptions - I ask that you please refund this money asap as I cannot survive this situation.
My name is given above and so is my email. My address is 23/10 dowling steeet, woolloomooloo 2011, new south wales in australia.
Thankyou for your anticipated help and kindness with this very unhappy situation for me.
Regards,
Tim hine
Ya know TIm, one thing I have found out since I have been on Social Security Disability here in Oregon, USA, and that is NOT to mention (other than here, of course) that you are just eking by and are on a fixed income. I dont completely understand the thinking behind this, but we are prime targets for frauds like this. This is not the only fraudulent company to hit my Debit Account, and from now on, I am Self Employed, Baby! Just a thought, from experience.
Epoch.com is a third party website that allows for 'discreet' billing on your bank and credit card statements. Often, the company you originally did business with is an adult website. If you've ever signed up for a free-trial of any sorts (even for products such as health books) it's very likely that it's coming from them. You have to fill out a form on the epoch.com website for the payment to be accepted, so it's often a legitimate charge that people either forget about, or don't realize. You can dispute the charge with your bank if it's on your credit card, but canceling the number won't necessarily stop them. They're very proud of their billing practices, and 95% of the time their charges are legitimate. It may not even necessarily have been you: think of who has access to your cards (spouse, children, friends, family) and try to get to the bottom of it. To make it stop, you have to cancel with the original company you did business with.
also, this website isn't your bank. It's merely a forum for complaints so that consumers can be better educated about who they give their bank information & credit card numbers to. If you want to make a formal complaint, you will have to contact your bank directly. This website has nothing to do with why you're being charged
charged on debit card
Okay, this is what you do:
1. Call epoch [protected]
2. You'll be asked for the card number being billed - they need it to find your record of charges
3. Give them the number without wasting 10 minutes arguing which will result in you giving it to them anyway [if they're billing you they already have your info, they just need to locate your acct details]
4. They'll tell you what the charge is for
5. If. . . [and only if you seriously did not make this charge - and they can check by ip address which is retained for every transaction]. . . If you did not make the charges, 'tell them!'
6. Tell them it wasn't you and not only will they reverse the charges but they will help you find the people stealing your identity - they'll tell you how later on in the conversation
7. Wait 2 - 10 business days for your refund to post
Seriously, their phone number is on your statement every month right next to the charge. Try calling them to resolve the matter. It's a 5 minute conversation at best.
For the most part, the charges are a result of failure to cancel your monthly membership or trial period. If i remember correctly, it's the 1st 3 lines of terms and conditions on every site we billed for.
i was charged 65$ against my will on my credit card, i called the stupid number and followed the instruction and they told me my "membership" was automatically renewed.
BUT! i never agreed to a "membership" i only took a 1 day "TRIAL" to see if i was interested.
As i wasnt interested i didnt went back on the website to renew.
But still ive been told my money was lost, this is illegal, its a scam.
Hi
Epocheu is the EU side of Epoch.com, which is based in the USA, they are a credit/debit card transaction provider to small retailers and internet subscription services.
I had a problem with them after making a purchase in a small independent toy shop, I paid £43.62 just before Christmas and the same left my account the month after, the shop looked into it and said they hadn't recieved a second payment and so gave me the details of Epoch.com, I tried to contact them with no luck and then a 3rd payment went out the month after.
I contacted my bank and they informed me it wasn't a Direct Debit, each time had been an independent request (as if I'd make a purchase), so I had to have my card block and have the bank send me a new one.
On investigation by the bank it seems that technical glitches some times means that Epoch record a purchase transaction as a subscription and so they take out a monthly or weekly payment by mistake, I am assured my money will be returned ...but I am still waiting.
i didn't order this and i want my money refunded i have no idea who these people or company is i just want them to stop billing me for a service or product i supposingly aodered.
MY CREDIT CARD HAS BEEN CHARGED BY 3 TIMES AT THE ADVANTAGE
OF THE " US EPOCH.COM*EX COMPANY .
OF 29.95 EUROS ON 21 OCT 2010
29.95 EUROS ON 21 NOV 2010
29.95 EUROS ON 21 DEC 2010
I DON ' T REMEMBER TO HAVE SIGNED ANY ORDER AND I CAN ' T FIND
THE BILLS .
I DO HEREBY AUTHORIZE THE LEVY MORE .
GREETINGS A.F.
I have just been charged $1.03 and $2.05 to come out of
my bank account ?
I do not know what these charges are for and I would like
you to cancel these charges as of right now and have them
reimbured into my account
Thank You EDWARD FELSTEAD JP
This company took money from my credit card without my permission. That hapend 11.04.2014 -6, 55HRK two times.
Why you did that?
Card ending in 7006
Purchase amount 29.95 USD
Merchant details at [protected] in EPOCH COM United Kingdom
Date 02/02/2016
The info above was sent to me from my bank. I don't know what company you serve charged it to my account. I didn't use my card online yesterday so I don't what this is about.
Would you please see what company and account this is referring to.
Sincerely.
John Dixon
john4400@earthlink.net
28/11/2015 use have taken the following amount out off my bank account and I want it back as I haven't signed up for any of your services. The amount is £27.02.
My account has been cloned send my refund my solicitors have been contacted.
Please everyone get scammed via this company to raise a complain here:
http://netsecurity.about.com/od/howtorespondtoincidents/f/How-Do-I-Report-Internet-Scams-Fraud.htm
Epoch continue to charge people without they knowing this is a pure and classic scam and robbery.
terrible company!
We have recently noticed, on our bank statements, unauthorized amounts totaling 61.49 coming out over the last 3 months. We wrote to the bank asking them to refuse any transactions related to Epoch.com/EUEpoch.com. Today we had our bank statements through & there was another transaction for £21.05. My Fiance phoned the bank to ask why this had been allowed as we had already told them not to, & were informed that it was a card transaction & that they had no power to stop this. I must admit that this beggars belief as in my experience there is not a fat lot that a bank cannot do! My partner has now gone to our bank, (Natwest), to try & sort this out. I have e-mailed epoch & am waiting for a response. If anyone else has had problems with this lot please reply to this post. Also if anyone has any information on these people, please let me know.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please do not charge my bank account at Tony M Chau. I do not remember or recall buying anything from you, yet you've charged me $24.95 on July 15, 2019 and $29.99 on July 16, 2019. IF I find any further charges or no refunds to my bank account, prior to my knowledge, then your company will hear from my lawyer as will press charges.
Do not take money out my account again Barclays Bank had to pay me back that says a lot dont take a penny out again of my bank you'll see what will happen you low-level dumb Americans ps your big sister United Kingdom
Even though I have cancelled my Subscription, BANG BROS.COM, keeps Debiting my Bank Acc., please, stop doing this, I DO NOT AUTHORISE, ANYONE ELSE USING THIS SERVICE ANY MORE.
Dear team
UPS is purchase d with govt. Project state haryana but now we are facing issue about output and display of UPS. Please do needful ASAP.
after a refund and the closing of the account the sum is taken back, the customer service does not help, they are scammers
I am lost my 2781₹ irn. I want to refund it i just use only trial version in 1$ I don't know how to access it more validity so please help me to close this account and get to my refund.
I authorized epoch to take 29.96 out of my debit card for one payment for one tee shirt. That payment was paid on 8-31-15. Now they just took another 29.96 out of my account on 10-5-15. Ive been ripped off! What course of action can I take?
TRYING WITHOUT MUCH SUCESS TO CANCEL MY SUBSCIPTION WITH EPOCH
I was charged a fee for something I never receieved?
they keep charging me for somethin i never signed up for.
Overview of Epoch complaint handling
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Epoch Contacts
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Epoch phone numbers+1 (800) 893-8871+1 (800) 893-8871Click up if you have successfully reached Epoch by calling +1 (800) 893-8871 phone number 0 0 users reported that they have successfully reached Epoch by calling +1 (800) 893-8871 phone number Click down if you have unsuccessfully reached Epoch by calling +1 (800) 893-8871 phone number 0 0 users reported that they have UNsuccessfully reached Epoch by calling +1 (800) 893-8871 phone number+1 (310) 664-5810+1 (310) 664-5810Click up if you have successfully reached Epoch by calling +1 (310) 664-5810 phone number 0 0 users reported that they have successfully reached Epoch by calling +1 (310) 664-5810 phone number Click down if you have unsuccessfully reached Epoch by calling +1 (310) 664-5810 phone number 0 0 users reported that they have UNsuccessfully reached Epoch by calling +1 (310) 664-5810 phone number
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Epoch emailsbilling@epoch.com100%Confidence score: 100%Supportsales@epoch.com91%Confidence score: 91%salessupport@epoch.com90%Confidence score: 90%support
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Epoch address2644 30th St Fl 2, Santa Monica, California, 90405-3061, United States
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Epoch social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Epoch contacts
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Every month for about 3 months $48.87 has systematically been debited form my account. I in no way gave out my credit card details or bought any-thing online. How can they do this? It has really spooked me out!
taking money out of account do not want them to take no more money out of account no more thank you
You may go to the Epoch.com site and find out what you are being billed for. If it turns out your cardholder data was stolen and used without your knowledge, you should immediately close your account and contact your bank to report you card number as compromised/stolen. Unauthorized use of a credit card or false claims of unauthorized use may be prosecutable offenses.
If we can be of any assistance please contact us at: https://www.epoch.com/en/index.html