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Horrible Service
We ordered a half dozen lobsters to be delivered overnight. On the afternoon they were supposed to be delivered, we received a call that they never got packaged or delivered and would it be okay to be delivered tomorrow. I very nicely explained to the woman that I was extremely disappointed because I had planned a very special dinner party that evening and now had to call people to cancel and/or reschedule and wanted to speak with a manager. She had the owner, Don, call me who was BY FAR the worst and rudest owner/manager/customer service rep I've EVER spoken to. Instead of apologizing that they had royally screwed up my order, he accusingly told me that I did not place my order by the 2pm deadline for overnight delivery. When I read to him directly from my email confirmation that indeed I had the order in by 1:02pm (and offered to forward him the email confirmation), that apparently wasn't good enough. I simply requested that they reverse the shipping charges (a mere $32 or so) to cover my embarrassment and inconvenience of having to cancel my dinner party and he VERY rudely told me that he "would see" after getting back to his office and that he didn't "feel he needed to compensate me in any way." This was shocking to hear from ANY manager, but when I read on the website that he was the owner, I couldn't believe that he was even still in business. $32 is nothing to save a customer and avoid negative feelings. But I can assure anyone reading this that I will NEVER purchase from them again, will tell everyone I know to avoid this company and write a negative review wherever I can. He doesn't deserve to be in business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor service
I received frozen lobster tails as a gift. Decised to have them for New Year's dinner. Cooked them according to instructions. One tail was fine, but my wife's was mealy and awful. I called after the weekend. Spoke with the owner, who treated me like a jerk. Refused to send a tail to replace the bad one. He explained that I should have called immediately at...
Read full review of Simply Lobsters and 18 commentsIs Simply Lobsters legit?
Simply Lobsters earns 86% level of Trustworthiness
Excellent Trust Notice: Simply Lobsters near-perfect at 86% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for Simply Lobsters. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 100% of 2 negative reviews, Simply Lobsters is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Simply Lobsters has registered the domain name for simplylobsters.com for more than one year, which may indicate stability and longevity.
Simplylobsters.com you are considering visiting, which is associated with Simply Lobsters, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Simply Lobsters have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- There was some difficulty in evaluating or examining the information or data present on the simplylobsters.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Simplylobsters.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The simplylobsters.com may offer a niche product or service that is only of interest to a smaller audience.
- SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
- We conducted a search on social media and found several negative reviews related to Simply Lobsters. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Simply Lobsters complaint handling
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Simply Lobsters contacts
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Simply Lobsters phone numbers+1 (800) 796-3189+1 (800) 796-3189Click up if you have successfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number 0 0 users reported that they have successfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number Click up if you have UNsuccessfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number 0 0 users reported that they have UNsuccessfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number+1 (207) 636-7799+1 (207) 636-7799Click up if you have successfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number 0 0 users reported that they have successfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number Click up if you have UNsuccessfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number 0 0 users reported that they have UNsuccessfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number
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Simply Lobsters emailsinfo@simplylobsters.com100%Confidence score: 100%Support
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Simply Lobsters address1292 Lisbon St., Lewiston, Maine, 04240, United States
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Simply Lobsters social media
Recent comments about Simply Lobsters company
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