I recieved a call from this company today. Here is the email I sent to them after trying to get a hold of them.
I received an automated call from your company which is fine. I wrote down the numbers that it said and called them. No problem. Attempted to get through to a real person to no avail. Press 1 if you are calling about your account. Okay. Pressed 1. Transferring you to an operator. Fancy piano music. Girl comes on the phone. Automated again. Press 1 if you are calling about your account. Maybe it’s broken. I don’t know any extensions for your company so pressing 2 is out. Press 4 for a last name directory. First of all what happened to #3? Second, all the girl said on the original call was her name was Chelsea. No last name. So that’s out unless I want to start calling everyone on the list. Which I would but I don’t have that kind of time. Press 3 for the corporate receptionist. Maybe they can help me. Pressed 3. Sends me back to the nice lady telling me to press 1 for my account. Frustration ensues. I listen for any more numbers I can press and at the very end it says to hold on and someone will be with me in a moment. Waiting….. Waiting… Please press 1 if you are calling about your account. *click*
If you are going to use an automated system that is fine. But please have people there to answer the call after they run through the system.
I have been getting phone calls from Enhanced Recovery Corporation for several months. Recently I was talking to an employee whose manager was talking to her. The manager told the employee to tell me that he was recommending legal action for my debt. I asked the employee for the manager's name. At that time the manager got on the phone with me and told me that I was refusing to pay the debt and that he was recommending it for legal action. He did give me his name. I told him the same thing I've been telling these people for months, that I am not refusing to pay the debt, but cannot do what they're asking me to do. He told me that I would not be contacted by ERC again because my debt was going to the legal department. Since then (about 5 days ago) I have still received daily calls from ERC. After reading some of the complaints against ERC I would not pay them a dime even if I had it. I would suggest to the companies that hire ERC to collect debts to find a reputable and trustworthy company to collect your debts! I also learned that ERC is in violation of the Fair Debt Collection Act. I recommend that everyone read up on it.
This collection agency has been harassing me with recorded phone calls. When I called them, they claimed to be collecting a debt I owed ATT. They listed a phone number and address that have never been mine or anyone's I knew. I called ATT and they had no record of this debt or any account at the phone number or address. ERC asked for a police report, but the police say I do not have enough information since all my information comes from ERC only. ERC claimed their information came from ATT, but that's all they can tell me. In a used car salesman sort of way they offered me a chance to settle this debt... WHAT?? I don't owe anything! If I did I would pay ATT, not them. Anyway, now I am worried because they have my social security number. My credit record is currently clean, no negative items, all accounts in good standing. Watch out for this company, and don't give them more information. At first I started to and then in later phone calls they acted as if they got this information elsewhere, not just from an earlier phone call with me.
thay are calling me at wrong hours before 7am and are nasty about a closed acct from 2006 also most places are closed on sat. the james madison high school has be come ashworth university I never had any school books or did not reg. for that school. I asked about free info. on high school at james madison, I never got any thing but bills from them the collections co. wonts $718.00 FROM ME THAY HAVE MADE A MESS OF MY CREDIT. i am not emply. at this time and it is night mare i would not pay them if i had any money . i never got a thing from james madion school.
I too have been the recipient of ERC calls. They have been told..including the supervisor that "Corrine" doesnt live here..never has lived here and we've never known anyone in our entire lives with that name. We paid cash for our house and our cars..we owe nothing to anyone and have a credit score at the top of perfect. Every morning at 8:05 they call anyway. So I decided that we'd have a little fun... (this is currently on going.) We told them "Corrine" doesnt want to talk to them. We've refused to take a message. Last call we told them "Corrine" got a really good deal so she and a couple girlfriends went to the Bahamas for a week. When they call back in a couple of days, they will be told she couldnt get a flight into Miami and went to Orlando instead and decided to spend a couple extra days there and see DisneyWorld but has to be home by (date to be determined) to pick up her new car. Not my fault they are stupid after we've given them our name...address and obviously they have our phone number. Have yet to speak to ANYONE from ERC that isnt as dumb as a box of rocks!
All they had to do was listen... now it's our turn to waste their time.
This is a good one. My fiance filed bankruptcy two weeks ago and the Automatic Stays went out a week ago and we know the creditors received them because we had control letters sent also. These guys from Enhanced called yesterday and left a message. I called them back. I told the young lady that her company was violating a Federal Court order and that if they failed to comply I would have our attorney so advise the court. She asked me if I thought that they were "Psychic" and said my fiance had to advise them that she had filed Bankruptcy. I laughed at her and said that I didnt care what she thought. She hung up on me. I called back to talk to a supervisor. They were in a meeting. So I waited until today, and then called back. The first guy I told what was going on said that I was threatening them because I told him they were in violation of a Federal Court order. I said Lemme talk to your boss. David Crow was the Boss's name and he was the first intelligent and competent person I spoke with at this company. He asked for our attorney's name and Phone # to confirm the Bankruptcy, apologized for his employees idiocy and held his temper while I vented a little. I suspect he will not be at this loser company for long. Do not pay these guys anything. Their methods are reprehensible. Tell them that if they call you. Say, "I acknowledge the debt, but I will not pay your company any money because you are untrustworthy and have a bad reputation." They will be out of business in a year. I confirmed that this is definitely Enhanced Recovery Corp., they are located in Jacksonville, Florida
It's been about 2 week, every morning at around 8:10 am I got a call with the message: "Please hold for...
MY mother has had a massive stroke and is bedridden. She can not talk, walk or eat by herself. ERC CONSTANTLY calls -- EVERY morning at 8 am., waking up everyone in the house, asking to speak to her. I have tried to talk to them to no avail. I WILL file harassment against them if it continues. This is an EXTREMELY rude company and as of now I will refuse to speak to them or deal with them.
The Enhanced Recovery Corporation called and left a number of messages for me regarding a debt my company owed. When I called them back, they said it was a debt owed to my bank. They provided very little information about this 'supposed' debt and were extremely anxious to get my credit card number on the phone, which made me suspicious. I said I would check with my personal banker and verify the debt. My personal banker said that absolutely no such debt existed. Since the one time I had called ERC back, they have since called me 3-4 times per day, everyday, leaving messages. I finally called them and told them if they didn't remove my number from their database they would be sued for harassment & extortion. They very quickly removed my number and said that I would not hear from them again. This company should be shut down for illegal activity.
After our phone number changed, we began receving upwards of 5-6 phone calls per day from this company looking for someone named Linda. They are still calling as recently as today (June 12) though I have contacted them several times in the past 3 months to let them know we aren't her. They even say our phone number is no longer in their system, but the calls continue.
I found a complaint form online with the Federal Trade Commission - I would urge anyone having problems with ERC (or any other similar company) to file a complaint. These work in numbers - the more who complain, the more likely the federal government will shut them down!
Click on "FTC Complaint Assistant" - it only takes a few minutes
I have read several articles on this site and today was treated worse than I have been by someone who represented themselves as a manager ate erc. I too only asked for a fax or something in writing to pay one half of a settlement amount. That was refused and I was treated like a second class citizen by this company. I have wrote to their customer service, but do not know if I will ever reach anyone who cares in this company. Their site hides true contact information.
This company has been harassing me for months. I have contacted them on numerous occasions to remove me from their list without any success. They have told me that my phone number has been removed but I get almost daily messages left on my phone. I have been interrupted during meetings at work. Each time I contact them thaey promise me that they will resolve the problem. They quote a reference number of [protected]. On a couple of occasions the person I was talking to to try and get this matter resolved was extremely rude to me . This is not acceptable to be harassed like this because of their inefficiency. I would appreciate any help in resolving this issue.
This very rude company called my home this morning trying to "get a message" to someone else regarding...
Ever since I got into a new phone number 2 years ago, this collection agency has continuously called my number looking to collect debt from someone who I assume had my number before me. Despite my explanations that I am not that person and requests to be removed from their phone lists, I have been harassed by these people at work who have even insisted that I must have "dated or hooked up with him." They've also asked for my social security number and when I replied that I wasn't giving out my personal information they were complete jerks about how stupid I apparently was for letting someone get away with identity theft--I've researched, to be sure, if any identity theft has been going on and there is no trace. These people are aggressive, belligerent, and do not listen as I've been constantly interrupted and cut off. Of course I've stopped answering any 800 or unrecognizable number, but it's unfair that they're infringing on my privacy and keeping me from picking up when an institution that I might actually be connected to needs to contact me.
ERDC ENHANCED RECOVER DEBT COLLECTORS WILL LIE then THEIR "SUPERVISOR" WILL LIE, then the "FLOOR MANAGER" ===>>> WILL LIE. beware, i was helping my step-son settle a way late credit card and ERDC told me a LIE at least FIVE TIMES, supposedly over a recorded line (probably to teach newbies how to be so good at lying). We agreed to pay off his account, and they made like the electronic transfer would not happen until the next Monday, when I assured them I would have the amount covered (I needed to transfer some funds). They even mentioned some hole-in-the-wall small bank as their transfer agent so I would fall for the lie, all three of these blood-suckers repeated the same lie - that the account won't be hit until Monday. FRIDAY it hit, costing me bank fees. Any firm that deals with SNAKES like these people are SNAKES themselves... SO DO NOT FEEL BAD ABOUT TELLING THEM WHATEVER YOU WANT THEY WILLL L-I-E TO YOU WITH NO HESITATION AT ALL. BEWARE. DEAL WITH THEM ACCORDINGLY. WE TALKED IN GOOD FAITH THEY SURELY DID NOT.
I had first complaint logged about this completely underhanded firm. Turns out, they did hit our account a day early, not what they kept telling me, so I called to complain. They are well versed in covering their rather filthy backsides, but the fact remains all three of them lied to me several times. I told him to review all the tapes. He was belligerent, but kept an even tone. So that if you become a tad irritated, they can call you on it as you raised your voice, but they did not. It is okay to be belligerent if you keep your tone down. Shows how dishonest they are. I told him the deal is off, we will deal directly with Chase bank and let them know what kind of outfit Enhanced (truth) recovery is. I asked THREE times if they can still go into the account, He ASSURED ME THREE TIMES they cannot. I IMMEDIATELY called the bank and they said as it was an electronic transfer, they CERTAINLY CAN make another attempt to get the funds. We had to go into the back for a special stop order as it was an electronic transfer. My recommendation is NOT DEAL WITH THEM. GO BACK TO THE ORIGINAL CREDITOR AND MAKE THE SAME DEAL. First they gave us 55% settlement, then went down to 35% (after saying 55% was the lowest they possibly could go) Get the 35% deal from Chase - it is usually all they can sell it to the collection agency for anyway.
I have been getting recorded collection calls from this company, at work. I researched the call, but have not returned them. I have, however, faxed them (2) letters requesting them to STOP all calls to my work. They are putting my job in jepardy and, still, the calls continue, altbough they are using different phone numbers. The numbers change each time I send a fax asking them to stop.
I am following the procedure to have the calls to have the calls stopped at work. I am now sending a certified letter, return receipt, for them to stop.
Joshua and Liza Akley @ Enhanced Recovery Corporation agreed to allow me to settle a debt for Direct Merchant...
I found the correct address and further info on this immoral, illegal, unethical and unprofessional...
I called to pay my settlement amount and the woman stated that I now needed to pay more than was stated on the document sent on the letter. With no explanation she began yelling at me and stating that I should call back when I have enough money pay what owed. Telling me that I should be more responsible and own up to my debts which made no sense because I was calling to pay???