Enhanced Recovery Company [ERC]’s earns a 2.4-star rating from 69 reviews, showing that the majority of clients are somewhat dissatisfied with debt collection and recovery services.
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Phone Answering Machine Phishing
4 Years of harassing phone calls from Enhanced Recovery Co. for Stacy Carter.
I am getting so called bill collection phone calls for a Stacy Stacey Carter on my private land line phone from Enhanced Recovery Co (Bill) Idiot. "Please call [protected] we need to collect information regarding Stacy Carter. I AM NOT NOR HAVE I EVER BEEN STACY CARTER.They are phishing. The liar went on to state that Stacy needs to call the above number or log onto their website www.kerc.com (this site sells domain names). Supposed too give them #[protected]. I am on the national do not call list every year I guess this is their way of getting around that law and soliciting over the phone anyway. 2-3 calls every week. I have all your stupid lying messages you turds and so does my attorney. You will be sued.
I hired an attorney gave him all the recorded calls1 years worth totaling 103 calls. Proof I am on the do not call list. My recording of telling them NOT to call anymore they have the wrong person, and the cease and desist letter that was sent certified mail. Its worth the $2500.00 to drag your nasty ### into court soon and I will get my money and a lot more back for the undeserved harassment you have done. Oh and I shut off the answering machine so you ### cant leave anymore messages. I now have caller ID which you will end up paying for. If I don't recognize a name or number calling then the phone wont get answered. You stupid pigs.
The complaint has been investigated and resolved to the customer’s satisfaction.
moral bankrupty company
i recently was an employee at Enhanced Recovery Company, however this company was formaly known as Enhanced Recovery Corp. i am writing this because i feel that companys such as this need to be exposed. When first starting there, everything seemed fine. ERC promises so many wonderful things for your "future there", they act like they care about its employees needs and individuality. Well after several months of being there i started to realize how untrue this really was. ERC with out a doubt the most unprofessional buisness i have ever stepped foot in. They value and protect the ### and dispose of the actauly hardworking employess that actaully try. I learned in my months of being there, that if you didnt have a "homie" that worked there you didnt matter. i understand life is all about who you know, but there its nothing to be proud of. Half the employees couldnt pass a drug test, much less the managment staff. And most just walk through the doors either high or "pilled out". I was once told to stick my computer in a corner and stop being so emotional and nosey when i stood up for my integrity bc fellow collectors of mine were talking about sexual acts to eachother when i was on the phone with consumers. Some how i ended up being the bad guy and was told by my manager "look this is the world of collections". i didnt realize that meant having as much class as a garbage can. Everyone is sleeping with everyone and selling drugs to one another. Anyone who has class and principles is ostracized .the upper managment are truly my favorite because they really put on a show. They dont want you to know the truth about anything. They will try and make you feel stupid for even having an opinion thats different then there own. Atleast lower managment shows their true colors. BUT the general managment will act like they have so many concerns when i have heard my own GM laugh about another employee to her another manager bc she was about to get fired. didnt know our livley hood was so hilarious. This place is a pig farm. And anyone who decides to work there i pity. They are walking into the most moraly bankrupt company i have ever seen, where ghetto politics always wins.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have filed a complaint with Consumer Affairs. This company needs to be taught a lesson and for sure the selling of ad space screams of shady.
I have filed a report to the better business bureau and now my lawyer has all the harassing phone messages over the past 3 years. I am not Stacy Carter and my phone number has never belonged to Stacy Carter. I don't have any outstanding debts in fact pay my bills early. These lying turds must be stupid. The disclaimer at the beginning of each voice mail states" If you are not Stacy Carter delete this message." They are selling domain names. I have been on the do not call list every year and these fools think they have found a way around the law. I have reported you to every government and state agency I can find and I AM NOT FINISHED WITH YOU YET.
fraud
When they called me, they asked for my name. Then, asked for my address. Incorrect. Then last for my last digits of my SS#. incorrect. "Then what is it?" of course I didn't tell then. Asked for my birthda. Incorrect. "Then what is it?
They have the nevous to ask me my SS#, Birthday & address! This is a scam! They told me that I owe $---- amount for a "so & so" credit card which was never opened. Just on my credit report - a . All is good & no just Credit card that they mentioned West Asset Management took a look at my report. West Assest Management has something to do with Enhanced Recovery Company - maybe a parent company. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
These ### think they have found a way around the do not call list we are all on. I will not stop until I get them. THEY ARE PHISHING. It is illegal.
These people keep calling my home phone number asking for someone I don't know. They leave the messages on my voicemail. I never call them back, they can just waste their time and money. To Jennjay never ever give out your personal or banking info to these people. If I were you I would close your banking account and get a new one. Also that debt may be past the statutes of limitations and you must may have reset it by agreeing to make payments.
This company is a scam. A "supposed" associate from erc called my house and when my 13 yr old son stated i wasnt at home she asked him for my cell phone # never informing him of who she was. She called my cell phone and wouldnt let me off the phone until i agreed i would pay 25 dollars a month for a debt that yes i did owe for JCPenny over 8 yrs ago. As i was driving home from work i couldnt jot down important info that she was supposed to be giving me. She stated that she would call me right back and leave the info on my vmail. She never called back after giving her my checking acct #. I called back the next day and spoke to another rep. who stated they couldnt find any accts for me. They asked my address, ss#, dob, name and telephone #.. I dont know who it was that called me but i have since had to pay my bank to put a "stop check" from any checks that appear with either name of ERC or Enhanced Recovery Company.I will have to keep a close eye on my checking acct now and may even need to close out my bank acct and open up a new one!
Calling for someone we do not know
This company has called my home two or three times a week for three years now, asking for a Laura Cordaw (which by the way we have no clue who that is). Most of the time it is a recording but a handful of times it has been a live person. I have asked them please do not call here, or I do not know this person or when prompted by a recording press the numbers that ask them not to call, we do not know the person. I have made a complaint to the Do Not Call Registry. I am at my wits end with this matter I would love to be able to wake up one Saturday morning with my family and not be interrupted by one of these harassing calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
NOT TRYING TO CONTACT BEFORE LISTING ME ON CREDIT REPORTING AGENCIES
i TALKED TO THIS COMPANY IN aUGUST JULY, AUGUST & SEPTEMBER, THEY ASSURED ME WITH MY SOCIAL THEY HAD NOTHING ON RECORD FOR ME. NO ACCOUNTS IN THEIR OFFICE WITH MY NAME OR SOCIAL, NOW IN OCTOBER ITHEY REPORTED ME TO THE 3 CREDIT AGENCIES WITH A 800+ ACCOUNT, THIS COULD OF BEEN PAID EARLIER, NOW THEY HAVE ME LISTED AND MY POINTS DROPPED BY 17 POINTS. WHAT CAN I DO TO GET THIS OFF MY RECORD. I SHOULD AT LEAST HAVE A CHANCE TO WORK THIS OUT AND PAY IT BEFORE IT WAS PUT ON MY CREDIT. BY ME CALLING THEM THEY MUST OF FOUND SOMETHING OLD FROM MY PAST AND NOW THEY ARE TRYING TO COLLECT WHICH I DO NOT MIND IT IS THE WAY THEY ARE DOING IT!THROWING ON MY CREDIT WITHOUT NOTIFACATION.
The complaint has been investigated and resolved to the customer’s satisfaction.
possible id theft
these people called me everyday all times of the day leaving me messages that i couldn't even understand, saying it was a limited time offer. thinking it was just someone selling something i just ignored them, until they called me at work. they said i took out a loan for $8000. on line and wanted me to verify my ssn# witch i didn't, he got mad and read me my rights over the phone and told me i would be arrested for wire fraud, check fraud and bank fraud if i did not pay it back. i checked my credit report and there was nothing on it about it, but found it interesting that back in june they had checked my credit rating. i did not take out any kind of loan, and certainly would not take one out online. this is all a scam and they are not getting one red cent. i called my local police department along with the state police, the FBI and just sent a complant with the BBB.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have received 4 telephone calls on my cell phone from ERC and I am not the person they want and I do not know the person they want.
Billing me for some where I never lived!
Enhanced Recovery Corporation, has never called me, but yesterday I got a letter in the mail saying I owed AT&T money. So I called them and told them I never had AT&T, the man said I obviously did cause there was a bill. Now I asked him for where and when. He said [protected] in an a apartment complex that I had lived in but never at that apartment number. So I told him it was not me, he said that he had my social security number and read mine to to me and my name. He said I just needed to pay the bill cause it would go on my credit, being that I do not have the money I said I could not pay him anything. He argued with me and said he was recording me. So I decided to call the number on this sheet for AT&T they said that I had an account in 2004 and never said anything about me owning a bill. They also could not tell me where the bill was for or for what the service was. They also said their bill was too old to give me a contact number for the bill.
Should I look at this as a scam? Someone stole my Identity? I am not sure what to do.
But the Enhanced Recovery Corporation is rude and if they do not have any information I see it as a scam.
Calling for ex-wife
I just hung up the phone from ERC, who called asked for my husbands ex-wife, when I asked them to identify themselves they would not do it. I asked them how they got our information when looking for her. I went ahead and gave them her home address, phone numbers and asked them to please remove us from their data base. I was pretty annoyed with the fact that they could somehow get our personal information on this woman, yet not give me any information when I asked. How would they not know her information yet locate the ex-husbands information?
The complaint has been investigated and resolved to the customer’s satisfaction.
Took Money from my account
This company has made a duplicate withdrawal from my bank account and is now asking me to jump through hoops to have it returned. I received a letter in my (legally separated) husbands and my name. As I have very good credit I did not want this to end up on my credit report although it is his bill. I called this company and paid a settlement in full with a check card. In balancing my checkbook I have discovered the payment was taken twice. I have attempted to contact the company and politely asked they reverse one of the charges. The very polite customer service rep talked over me to state it is "company policy" that I must submit via fax, proof from my bank that the duplicate charge was made. I politely explained to her my experience with accounting and collections helps me to know it should not be this much trouble. Lets see how fast they call me back.
Not my bill
I received a phone number on September 4th as I had moved into a new place. Since then I have received calls from ERC at all times of the day. Have explained that I am not the person they are looking for, then they say they will remove the number but in a couple of days there they are again.
This has been going on for five months now.
What are the options here? Besides reporting them to the Better Business Bureau.
Michelle
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a collection on my credit report. I did not have a account with AT T from [protected]. I don't know who it belongs to. It is not mine. Please fix this . remove it from my credit report.
Thank you
Mary Polakowski
Get the name and address of the person you are speaking with and remind them in addition to their company being held liable for an FDCPA violation they can also be held personally liable.
Automated Systems
I recieved a call from this company today. Here is the email I sent to them after trying to get a hold of them.
I received an automated call from your company which is fine. I wrote down the numbers that it said and called them. No problem. Attempted to get through to a real person to no avail. Press 1 if you are calling about your account. Okay. Pressed 1. Transferring you to an operator. Fancy piano music. Girl comes on the phone. Automated again. Press 1 if you are calling about your account. Maybe it’s broken. I don’t know any extensions for your company so pressing 2 is out. Press 4 for a last name directory. First of all what happened to #3? Second, all the girl said on the original call was her name was Chelsea. No last name. So that’s out unless I want to start calling everyone on the list. Which I would but I don’t have that kind of time. Press 3 for the corporate receptionist. Maybe they can help me. Pressed 3. Sends me back to the nice lady telling me to press 1 for my account. Frustration ensues. I listen for any more numbers I can press and at the very end it says to hold on and someone will be with me in a moment. Waiting….. Waiting… Please press 1 if you are calling about your account. *click*
If you are going to use an automated system that is fine. But please have people there to answer the call after they run through the system.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have hopefully reached resolve today...from the above complaint and company information (I inserted copy of info below) I spoke with a real live person and she pulled up the account attached to my phone number asked if knew the person trying to be reached and I said no and she said ok thank you I will remove your number.
Company information:
Jacksonville, Florida
United States
Phone: [protected]
I also added that there is a ton of negative chatter, posts, and other information out there on the company to which she said that's how it is for collection agencies...I corrected her and said no I am also a business person, have been an accountant for over 10 years, have managed my own share of collecting money from patients and I would not want a company I work for to have this kind of reputation, mistakes, whatever...and for my example, the negative chatter and other problems is regarding the company's way of trying to get a hold of people who don't even live where you are calling and in my particular case, ma'am, the automated phone calls every single day for weeks that lists the phone number for a telemarketing company that has nothinig to do with ERC and she has no idea how her number has been listed as the call back...so I pointed out that even if was the person they were looking for I could not have called them back...she then said..."oooo, ok, that is not good..." I gave her the number and assured her again i am not the person they were looking for and no one at this number is or has ever heard of him.
I also told her the crazy 45 minute search to find a phone number where someone can answer the phone...so not that Crystal who answered the phone will be able to fix all of that, she did atleast answer the phone and said she would remove my number.
So on a wing and a prayer, this will be resolved for me and this post can help someone being called regarding a collection that is not theirs.
God Bless!
Fuuny, Chelsea was the same person mentioned as the person to get in touch with at Enhanced Recovery. I doubt hightly that this is the real name of anyone at Enhanced Recovery'.
Here us my complaint;
I have had the misfortune of having the last same name as the person this company is trying to contact. It is apparent that they are using master phone lists and calling everyone that has the same last name. They state that if the the matter does not pertain to you, to ignore the message and delete it. They were told last year, the first year this started, that there was no person within the family who had the name "Howard". Nowhere within the recorded messages that they leave, do they state that if you are not the person that you need to take time, (yes, your own private personal time) to maybe give calling them at the number they left for "Howard" to get them to leave you alone. Then year two came around and they started calling for "Howard" again. When I called them to tell them no "Howard" is in the family blood line, they were extremely rude, stated they would take me off the list and then, without any apology abruptly hung up. There should be a law against using Master phone lists, like those used by politcal action groups and your neighborhood Goodwill Organization in an attempt to harass innocent people in pursuit of getting as much dough as they scrape up for the company coffers. I have no sympathy for those of you who that we should be more understanding. I've read some of your comments and you are way off base. Nobody should have to put up with this, even if they once were acquainted with the offending perpetrator or not.
My wish is that someone at the congressional level will get wise to what these people are up to and put a stop to it once and for all. We as Americans deserve to have our privacy respected.
Steve
Violation of the Fair Debt Collection Act
I have been getting phone calls from Enhanced Recovery Corporation for several months. Recently I was talking to an employee whose manager was talking to her. The manager told the employee to tell me that he was recommending legal action for my debt. I asked the employee for the manager's name. At that time the manager got on the phone with me and told me that I was refusing to pay the debt and that he was recommending it for legal action. He did give me his name. I told him the same thing I've been telling these people for months, that I am not refusing to pay the debt, but cannot do what they're asking me to do. He told me that I would not be contacted by ERC again because my debt was going to the legal department. Since then (about 5 days ago) I have still received daily calls from ERC. After reading some of the complaints against ERC I would not pay them a dime even if I had it. I would suggest to the companies that hire ERC to collect debts to find a reputable and trustworthy company to collect your debts! I also learned that ERC is in violation of the Fair Debt Collection Act. I recommend that everyone read up on it.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are now calling my about a debt we cleared up before we bought our house saying, even though it was a charge off that their and us agreed to (because we talked to their client and not them, we still needed to pay or they would sue us, with or with out the consent of the client. We know the laws, this is not the first time we have had to fight this company and the last time they just stopped calling eventually. My suggestion is to set up a recorder and when you answer their call BE SURE TO TELL THEM THEY ARE BEING RECORDED (OR ELSE IT WON'T COUNT IN COURT), and go in with the conversation until they hang themselves. Make sure to mention the date and time of the call in the recording and tell them not to call any more that they must communicate via postal mail. Next time they call do the same then get a lawyer. By law once you tell them they can't call you they must stop. They do have every right to send you a notice of collection everyday through the postal mail if they wish, though. They may be 'A'-holes but I am a much bigger one and I relish the fun time I'm about to have with them. Take the opportunity to get your anger and disgust out and free yourself from stress because long story short, if it's a bad collection they can't sue and if they try to sue you can counter sue for much more.
YOU [censored]ES NEED TO PAY YOUR BILLS!
i am having a seriuos problem with erc they phoned my work when they were told not to now everyone at work knows my personal business and the so called manager told me i should have paid my bills then i wouldn't have been turned over to collections and then when i said look i can't talk because i am at work he said duh you just realized you were at work? what a jerk there is no reason to treat people that way all i did was notify them that my banking situation had changed and to no loner do electronic drafts for the month of march and that i would send a money order and they called me and told me i was refusing to pay when i have always made my monthly payments it would just be paid differently. what a bunch of jerks i plan on speaking to a lawyer just to see what my rights are.
I HAVE ALSO ENCOUNTERED HARASSMENT FROM THEM, AFTER WELLS FARGO TURNED MY CHECKING ACCOUNT OVER FOR COLLECTIONS. I HAD MADE PAYMENT
ARRANGEMENTS WITH THE BANK TO DEPOSIT FUNDS INTO SAVINGS FOR THE ACCOUNT OVERDRAFT FEES, AND THIS COLLECTION AGENCY STILL WANTS MONEY.
LETTERS HAVE BEEN SENT TO THEM INDICATING PAYMENTS WILL BE MADE TO THE BANK, BUT THEY DO NOT CARE.
THIS COLLECTION AGENCY WILL BE HAERING FROM ME LOUDLY, SINCE MY BANK
DOES NOT OBJECT TO PAYING THEM. HARASSMENT FROM COLLECTION AGENCIES
SHOULD BE GROUNDS FOR CRIMINAL ACTION, AS WELL AS LAWSUITS FROM PEOPLE
THAT ARE WILLING TO PAY DEBT.
possible ID theft
This collection agency has been harassing me with recorded phone calls. When I called them, they claimed to be collecting a debt I owed ATT. They listed a phone number and address that have never been mine or anyone's I knew. I called ATT and they had no record of this debt or any account at the phone number or address. ERC asked for a police report, but the police say I do not have enough information since all my information comes from ERC only. ERC claimed their information came from ATT, but that's all they can tell me. In a used car salesman sort of way they offered me a chance to settle this debt... WHAT? I don't owe anything! If I did I would pay ATT, not them. Anyway, now I am worried because they have my social security number. My credit record is currently clean, no negative items, all accounts in good standing. Watch out for this company, and don't give them more information. At first I started to and then in later phone calls they acted as if they got this information elsewhere, not just from an earlier phone call with me.
The complaint has been investigated and resolved to the customer’s satisfaction.
They called me and said same thing, I went to ATT store and spoke with ATT on several occasions and they were telling me it's fraud. This was just after I switched to Verison if that matters. ERC also gave me an account number when I asked for ti so I could provide it to ATT, the # given to me by ERC had no significance.
They call every day 3 to 4 times a day, 7 days a week. Ring 3 times then hang up. Tonight at 8pm they called and threatened that if I did not call [protected] that they would be at my home on Wednesday March 5th and if they did not find me at home they would show up at my place of employment. I have the message saved on my answering machine. I'm afraid.
Do you have a common name? Could just be they think you're someone else.
collections on closed
thay are calling me at wrong hours before 7am and are nasty about a closed acct from 2006 also most places are closed on sat. the james madison high school has be come ashworth university I never had any school books or did not reg. for that school. I asked about free info. on high school at james madison, I never got any thing but bills from them the collections co. wonts $718.00 FROM ME THAY HAVE MADE A MESS OF MY CREDIT. i am not emply. at this time and it is night mare i would not pay them if i had any money . i never got a thing from james madion school.
The complaint has been investigated and resolved to the customer’s satisfaction.
Send them the following letter to verify the debt... keep all copies of their original letter send it certified return receipt and regular mail its also suggested to include the certified mail number in the letter as additional proof it was certified, keep the signed certified post card as proof they received it..chances are they can't verify the debt and will stop harrising/ collection action
------------------------------------------------------------------------
March 03, 2009
CERTIFIED MAIL, RETURN RECEIPT REQUESTED
Rip you off Collection agency
Po Box 666
Screwing you, state of
Re: The debt company named
Your File number: 000000
Dear Sir or Madam:
I am disputing the debt that your client claims is from "fill In the blank"
I have no idea who Rip you off Collection agency is; I am not in receipt of any documentation making me liable to any party. I am not in receipt of any documentation making any other party liable for any alleged debt of my own. I am not aware of any novation, nor have I agreed to any novation of any description.
Under 15 U.S.C. Section 1692 (G), this letter will also serve to dispute the validity of this debt, or any portion thereof. Therefore, within thirty (30) days of the date of this letter, you, or your client, need to provide the following information in order to validate the alleged debt:
1. The original contract between the original creditor, Re: The debt company named allegedly executed by me;
2. All transfer/assignment documents between the original creditor, Re: The debt company named, and your client, , and whatever other entities this alleged debt was transferred to before it reached your client. In addition to the transfer/assignment documentation, you must provide evidence that this specific alleged debt was part of any and all transfer/assignments; and
3. A Copy of Re: The debt company named the original creditor’s, alleged last billing statement (as defined by 15 U.S.C. 1637(b), supported by affidavit based on first hand knowledge of the original creditor.
Until or unless you can supply all of the above information, you are now on notice that you have no right to send me threatening letters or telephone calls and any further communication from you will constitute harassment, and I will take whatever steps necessary to insure that violation of this request will be forwarded to the appropriate governmental entities.
Very truly yours,
Idiots
I too have been the recipient of ERC calls. They have been told..including the supervisor that "Corrine" doesnt live here..never has lived here and we've never known anyone in our entire lives with that name. We paid cash for our house and our cars..we owe nothing to anyone and have a credit score at the top of perfect. Every morning at 8:05 they call anyway. So I decided that we'd have a little fun... (this is currently on going.) We told them "Corrine" doesnt want to talk to them. We've refused to take a message. Last call we told them "Corrine" got a really good deal so she and a couple girlfriends went to the Bahamas for a week. When they call back in a couple of days, they will be told she couldnt get a flight into Miami and went to Orlando instead and decided to spend a couple extra days there and see DisneyWorld but has to be home by (date to be determined) to pick up her new car. Not my fault they are stupid after we've given them our name...address and obviously they have our phone number. Have yet to speak to ANYONE from ERC that isnt as dumb as a box of rocks!
All they had to do was listen... now it's our turn to waste their time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I paid this company for a debit but scheduled for them to withdraw on Friday not on the same day I called. Unfortunately they ended up drafting my account of the day I scheduled it for Friday and now I cannot get a hold of the manager/supervisor or the lady that proccessed my pay off! Everyone is pointing fingers and nothing has been done to reimburse me the bank or anything. I have paid other debits before but these people have violated my trust, bank account and dependability by tapping into my account when they should not have. One day makes a HUGE DIFFERENCE! These people need to get it straight or seriously FIND MY RECORDED VOICE AND AUTHORIZATION! Once you make arrangements to pay the ball is on thier court. It is now my word against theirs! I want JUSTICE!
Here is an idea for you. Try calling and stating for them simply to pon your number. They will have 24-48 hours to remove your number from the auto-dialer and you will never recieve a call again.
Disreputable Collection Activity
This is a good one. My fiance filed bankruptcy two weeks ago and the Automatic Stays went out a week ago and we know the creditors received them because we had control letters sent also. These guys from Enhanced called yesterday and left a message. I called them back. I told the young lady that her company was violating a Federal Court order and that if they failed to comply I would have our attorney so advise the court. She asked me if I thought that they were "Psychic" and said my fiance had to advise them that she had filed Bankruptcy. I laughed at her and said that I didnt care what she thought. She hung up on me. I called back to talk to a supervisor. They were in a meeting. So I waited until today, and then called back. The first guy I told what was going on said that I was threatening them because I told him they were in violation of a Federal Court order. I said Lemme talk to your boss. David Crow was the Boss's name and he was the first intelligent and competent person I spoke with at this company. He asked for our attorney's name and Phone # to confirm the Bankruptcy, apologized for his employees idiocy and held his temper while I vented a little. I suspect he will not be at this loser company for long. Do not pay these guys anything. Their methods are reprehensible. Tell them that if they call you. Say, "I acknowledge the debt, but I will not pay your company any money because you are untrustworthy and have a bad reputation." They will be out of business in a year. I confirmed that this is definitely Enhanced Recovery Corp., they are located in Jacksonville, Florida
I believe the grammer and tone of the reply by carl17ace says a great deal about this company. Educate yourself folks on the FDCPA. Collectors do have a standard they can not violate. You have a right to sue if they do. Get a good Attorney and they will stop violations. If you do owe the debt, negotiate in good faith to take care of it.
Untrustworthy really? Look the records dont show that she filed bankruptcy thats why Mr. Crowe (who no longer works there cuz he got fired) asked for the attny info its the only way to stop the calls the original credit card company didnt inform them. I used to work for that company and i had to deal with punks like you trying to intimidate collectors into stop calling. You want to sit here and say that we're dumb people and scammers in order to work there you have to get your background and credit score checked because they dont hire criminals. So run your mouth somewhere else about this.
Annoying phone calls
It's been about 2 week, every morning at around 8:10 am I got a call with the message: "Please hold for a message from ERC." At first I wanted to know who it is from and hold it for a while, then it automatically turn off by itself. After a few times like that, one morning I got a real person. The lady asked me if I live at such address. After I told her...
Read full review of Enhanced Recovery Company [ERC] and 12 commentsphone calls
MY mother has had a massive stroke and is bedridden. She can not talk, walk or eat by herself. ERC CONSTANTLY calls -- EVERY morning at 8 am., waking up everyone in the house, asking to speak to her. I have tried to talk to them to no avail. I WILL file harassment against them if it continues. This is an EXTREMELY rude company and as of now I will refuse to speak to them or deal with them.
Harassment & extortion
The Enhanced Recovery Corporation called and left a number of messages for me regarding a debt my company owed. When I called them back, they said it was a debt owed to my bank. They provided very little information about this 'supposed' debt and were extremely anxious to get my credit card number on the phone, which made me suspicious. I said I would check with my personal banker and verify the debt. My personal banker said that absolutely no such debt existed. Since the one time I had called ERC back, they have since called me 3-4 times per day, everyday, leaving messages. I finally called them and told them if they didn't remove my number from their database they would be sued for harassment & extortion. They very quickly removed my number and said that I would not hear from them again. This company should be shut down for illegal activity.
THIS COLLECTION AGENCY DOES NOT FOLLOW FAIR DEBT COLLECTION PRACTICES,
AND WILL CONTINUE HARASSING PEOPLE UNTIL WE TAKE LEGAL ACTION
AGAINST THE WITH A CLASS ACTION LAWSUIT.
they have done nothing illegal, unless you provide them with a cease and desist and they still contact you, then that is illegal.
you are fool of ###
Submit a Complaint to FTC!
After our phone number changed, we began receving upwards of 5-6 phone calls per day from this company looking for someone named Linda. They are still calling as recently as today (June 12) though I have contacted them several times in the past 3 months to let them know we aren't her. They even say our phone number is no longer in their system, but the calls continue.
I found a complaint form online with the Federal Trade Commission - I would urge anyone having problems with ERC (or any other similar company) to file a complaint. These work in numbers - the more who complain, the more likely the federal government will shut them down!
https://www.ftccomplaintassistant.gov/
Click on "FTC Complaint Assistant" - it only takes a few minutes
Enhanced Recovery Company [ERC] Reviews 0
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About Enhanced Recovery Company [ERC]
The company utilizes advanced analytics, technology, and compliance strategies to help individuals and businesses recover unpaid debts. ERC's services include first-party and third-party collections, receivables management, skip tracing, and credit bureau reporting. The agency also offers customer service solutions, such as live chat and virtual assistants, to help organizations improve their customer experience.
ERC is committed to compliance with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). The company has implemented internal policies and procedures to ensure that all debt collection activities are conducted ethically and lawfully. ERC has also received industry certifications, such as the PCI DSS and ISO 9001, for its data security and quality management processes.
Overall, ERC is a reputable debt collection agency that provides effective and compliant debt recovery solutions for businesses and individuals.
Overview of Enhanced Recovery Company [ERC] complaint handling
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Enhanced Recovery Company [ERC] Contacts
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Enhanced Recovery Company [ERC] phone numbers+1 (800) 942-0015+1 (800) 942-0015Click up if you have successfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number 0 0 users reported that they have successfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number Click down if you have unsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number 0 0 users reported that they have UNsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone numberCustomer Service+1 (904) 680-2591+1 (904) 680-2591Click up if you have successfully reached Enhanced Recovery Company [ERC] by calling +1 (904) 680-2591 phone number 0 0 users reported that they have successfully reached Enhanced Recovery Company [ERC] by calling +1 (904) 680-2591 phone number Click down if you have unsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (904) 680-2591 phone number 0 0 users reported that they have UNsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (904) 680-2591 phone numberCustomer Service+1 (809) 908-0113+1 (809) 908-0113Click up if you have successfully reached Enhanced Recovery Company [ERC] by calling +1 (809) 908-0113 phone number 0 0 users reported that they have successfully reached Enhanced Recovery Company [ERC] by calling +1 (809) 908-0113 phone number Click down if you have unsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (809) 908-0113 phone number 0 0 users reported that they have UNsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (809) 908-0113 phone numberSanto Domingo, DR+1 (800) 942-0015+1 (800) 942-0015Click up if you have successfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number 0 0 users reported that they have successfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number Click down if you have unsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number 0 0 users reported that they have UNsuccessfully reached Enhanced Recovery Company [ERC] by calling +1 (800) 942-0015 phone number
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Enhanced Recovery Company [ERC] emailsjdavis@ercbpo.com100%Confidence score: 100%Supportcustomercare@ercbpo.com98%Confidence score: 98%supportsales@ercbpo.com96%Confidence score: 96%sales
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Enhanced Recovery Company [ERC] address8014 Bayberry Road, Jacksonville, Florida, 32256, United States
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Enhanced Recovery Company [ERC] social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Enhanced Recovery Company [ERC] company
Re: Enhanced Recovery Co L Alleged Original Creditor: *** #*** Alleged Debt: 1,605.00 Date Opened: 04/27 I received communication/Our Commitment
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I got a call to, will not call back. Didn't leave a message. I also am on the do not call list, however we moved a few months ago and the person prior having this number must be in deep **** with every bill collector everywhere. The phone companies have to do more on their part, they should not re distribute numbers so quickly, wait at least 6 months so these callers can get a disconnected voice message.
I have found a way to control these calls and now rarely get bothered. I downloaded a program called phone tray and it has been the best investment ever. Put the number in, block and they cannot get past one ring and it goes directly into blocked. Low cost and very easy to use.
Peace at last.. www.phonetray.com
Same here. I've been getting calls for a Dolores Garcia in which they say they are calling to collect a debt. I've told them for the last 4+ years that on one by the name of Dolores Garcia works here and has not worked here in the last 39 years. I know this because I've been w/this company for 39 years. I'm sick and tired of telling them the same story over and over. I guess my answers go to deaf ears. One thing for sure, I'm not paying Dolores Garcia's debts...thank you. So go figure you ###s.
I too agree with your complaints. They purposely mumble the persons' name so you can't ask for it when you call back. Their website is a place where you can purchase public domain websites. I am so mad at these people. I get a call everyday from these people asking for a Gena Servercy (I guess that is the last name, since they mumble the last part.) And they want me to talk to a Bob. How convenient that they don't leave a last name or a extension to call this imaginary Bob. All i know about Bob is that it means "Bring your own Beer" or "Beverage". Does anything happen with these complaints, or is this just a sounding off board. Well, its Friday the 13th! Good day to sound off, where are the black cats or the ladder I am suppose to walk under? They day is not over yet, but I better stay inside now, I don't want something to happen to me...I am now cursed until 12:01 A.M. Where is the Twilight Zone theme music...
Oh, here it is...http://www.youtube.com/watch?v=-b5aW08ivHU
Help Meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee...
A concerned citizen who dislikes Collection Agencies
I just got my first call from this company on my answer machine. I am not going to call them back. Does anyone know how to report them? I have and have never had any debts!
Same story. I get at least one call daily from this same number. The name of person whom they want to speak to is not audible enough to recognize whom the request is for, but it is not me. I wish this would stop