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CB Automotive Fueling and Charging Engen Petroleum Customer service
Engen Petroleum

Engen Petroleum review: Customer service

C
Author of the review
5:43 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good Day

I'm sending the message to inform management about the type of service received and numerous occasions at engen garage clives.. The engen garage is situated on industry road in isando..

On different occasions mainly the morning around 5h45am I stopped to grab some things for work.. The kitchen lights were on and I wanted some food so I followed the sign that said I should ring the bell for service.. This occurred on 16 October 2025.. The lady that was at the till rudely said to me "you can't see there's no one there so don't ring the bell" she was just handling cash at the till and then came to assist me and served me food.. Today Friday the 17 October 2025.. I stopped to get some drinks and the same lady was on shift and had a bad attitude and doesn't greet.. Nor is she friendly I said thank you and she kept quiet.. It's not only her.. Many of the ladies working there have bad attitudes and think they doing us a favor by serving us as a customer.. Please take the necessary action to correct this type of behavior towards the customers.. I honestly don't want to use that garage anymore and I prefer using engen garages I've been using the garage as long as I'm driving.. Weekly I fill up my tank as I travel long distances and work in isando so it's convenient for me.. I would like to keep supporting the business but with respect from the workers.. The men are very helpful and speak nicely and always assist with anything.. Please address the above issues with the female staff.. It will be highly appreciated.. Thank you

Claimed loss: Loss of faith in the business

Desired outcome: Please address the female staff about attitude

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  3. Engen Petroleum emails
  4. Engen Petroleum address
    Engen Court, Thibault Square, corner of Riebeeck and Long Street, PO Box 35, Cape Town, 8000, South Africa
  5. Engen Petroleum social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 17, 2025
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Engen Petroleum Category
Engen Petroleum is ranked 37 among 45 companies in the Automotive Fueling and Charging category
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