Endurance Warranty Services review: Very poor customer service

I tried to call in and cancel my warranty. I was on extended hold and transferred around. When I finally got to the cancellation department, the guy asked how I was doing. As I had been on extended hold, I told him not well, that endurance was wasting my time and avoiding canceling my contract. This CS rep, rather than helping me and canceling my contract, decided it would be 'cute' to escalate the situation. He continued with his fake 'voice of concern' and refused to confirm the contract was canceled or transfer me to a supervisor. This is an example of customer service at it's worst. Up until this time, I was just trying to cancel with no specific ill will towards the company. Now, after this 'customer service' incident, I will say DO NOT PURCHASE FROM ENDURANCE. their sells reps are great and very friendly, but once you deal with anyone else with an adverse request, they couldn't care less about 'taking care of the customer' DO NOT PURCHASE FROM ENDURANCE, THEY WILL NOT TAKE CARE OF YOU.