The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Endurance Warranty Servicedon't ever buy from these guys

Well, these guys sold me a 100, 000 miles/7 year warranty. I thought that they are legitimate since I had another vehicle with warranty that I purchased from a different company. Their terms state:
"The maximum limit of liability of this contract, all claims paid and payable, shall be the lesser of a)$5000; or b)the actual cash value (ACV) of the vehicle at the time of repair as determined by the NADA trade value whichever is less." When my engine gave out on me, the shop called them to get an authorization to do the work. They told him that they will not cover any work before he could tell them how much was the work will cost. The reason is that they had paid out $3000 on previous repairs and now I am out of luck since my truck is worth only $3100 according to the trade in value of the NADA book. They did point this term out when I called to complain but failed to state that when I called to purchase the warranty. They are so happy to charge me the full amount when I first purchased it that they forgot to mention a very crucial term that will make every one take a step back before purchasing this so called WARRANTY. Just ask yourself one question, what if your vehicle is worth more than $5000 at the time of the repair? Then they will buy it from you for what is worth according to NADA minus the amount they paid to the previous repairs. IS THAT FAIR TO THE CONSUMER to lose their vehicle after they pay all the fees and the coverage. Also, I had the contract for only 3 years and 40, 000 miles. So the coverage terms for 100, 000 miles/7 years don't mean nothing. STAY AWAY AND RUN FROM THIS COMPANY.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Endurance Warranty Services's response · Jul 10, 2020

    We're sorry to hear about your experience and we'd be glad to look into this a little more for you. Please give us a call at [protected] or email us at [email protected]

    Thank you,
    Customer Care
    Endurance

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.