Enbridge / Direct Energy — unauthorized charges on account
My wife and I have received charges on our Enbridge Gas Bills for home maintenance plans and their respective cancellation despite never ordering them. The actual charges were generated by Direct Energy and processed through Enbridge's monthly bill statements.
We believe that many others are victims of this fraudulent behavior.
According to Enbridge's Ombudsman (Ms. Debbie Boukydis), if the charges are not supported by Direct Energy within 60 days, then Enbridge will apparently not enforce its collection; however, how many take the steps to challenge these unwarranted unsupported charges?
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