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Emirates Group / Emirates.com Customer Care Service

The Emirates Group

PO Box 686
United Arab Emirates

Customer Support Phone Numbers

+371 8000 4464(Hotel Booking) 1 0
+44 20 3320 2609(Hotel Booking) 0 0
+44 20 3582 1590(Car Hire) 0 0
+49 30 5444 5944(Tours & Activities) 0 0
+44 12 7330 3288(Travel Insurance) 0 0

Emirates Group / Emirates.com Complaints & Reviews

Emirates Group / Emirates.com / Emirates staff cheating the customers

rajecas on Feb 19, 2017
Hi!!! I just want to make a complaint on the staff who working on the gate10 on 17/2/17 for the shift EK 542 which going to chennai at 9.00 PM. Subject- duty free items and staff who handles the issue. My questions to you- 1. When emirates started charging customers for duty free items? 2...

Emirates Group / Emirates.com / In flight accident

Maroun Zeidan on Feb 17, 2017
I am Maroun Zeidan a skywards member 8 years now EK212895362. I was traveling with my family to Lebanon to celebrate my name day St Maroun where we gather yearly with the family and was intending on skiing.i had an inflight accident where the duty free tray run by a crew hit my knee and...

Emirates Group / Emirates.com / Poor customer service

reneejoy000 on Feb 16, 2017
Dear Sir Madam As an Emirates customer and skywards for the last 8 years, I only prefer to travel with Emirates Airline. However, recently i am not happy with the service and approach by staff that I have received. there was a promotion on tickets on Qatar national day 14/02/17 and as the...

Emirates Airlines / Delayed luggage

Amira Rfaaeih on Feb 7, 2017
The incident happened last 14/01/2017 on my way from Dubai to Istanbul Atatourk. I initially had 3 luggages from Dubai. When I arrived in Istanbul, I didn't receive any of my luggages. Instead, I got one of my luggage after 3 days(17/01/17) and the other 2 after 4 days ( 19/01/17). I wa...

Emirates Group / Emirates.com / Flight EK924 from Cairo to Dubai

Mina Amin Sami on Feb 5, 2017
I went to emirates office at cairo airport at 6pm and my flight was at 6:55 pm to ask to allow me to get on board because I have a very important meeting to attend and bring the bags at anytime latter, but he did not accept. Then I found that the flight was 19 minutes late so I was able to...

Emirates Airline / Reimbursement for delayed flight and rude treatment by ground staff

Beryl Cheerin on Feb 5, 2017
To whom It may concern I am writing this e mail to engage with Emirates for my most recent travels from Cape Town to Dubai and thereafter from Dubai to Bangkok. on the 31st December, 2016. It was very disappointing to see how Emirates treated their passengers in the event of fog in...

Air Emirates / Customer service

Emirates Client on Feb 1, 2017
Air Emirates, if u don't fly business or first class you're treated as a commodity. Ground staff treated my wife and I with no respect. Psychological abuse, public humiliation and info manipulation and using their position of power to serve their own ego. I never wanted a better service...

Emirates Group / Emirates.com / One bad stewardess among the best

Vasigaran Vasudevan on Feb 1, 2017
Flight ek216, lax to dubai My family and i, total 5 adults were flying from lax to kuala lumpur. Going was all good stewdess but return all stewdess was good except megan. She was so rude and played a dirty game on religion believes. All my family requested for scrambled eggs because we...

Emirates Group / Emirates.com / Why my wife had to pay 200$ when she got sick on the plane

Humayon Maqsood on Jan 30, 2017
My wife was traveing back alone to USA on 1 week back She got sick when her plane landed in Dubai on her way from Karachi to Newyork . She was taken to clinic and was provided treatment that made her to miss her connecting flight .Emirates staff was extremely unhelpful she was made to run...

Emirates Airline / Service from dubai

Julie Ndhlovu on Jan 25, 2017
To whom it may concern. My name is mrs julie ndhlovu and i am writing to you with an official complaint as my family was traveling from Birmingham to Johannesburg via dubai on the 10/12/2016. We was told by your Emirates staff at Birmingham that my husband could travel on his UK travel...

Emirates Airline / Compensation for cancelled flight

Bagus Ramiscal on Jan 22, 2017
I was flying business class from Paris to Dubai last Oct. 30, 2016 and my flight was cancelled. I immediately contacted their customer affairs and was told that under Regulation (EC) No 261/2004 I was to receive €600 compensation. I submitted all required information to have the money wire...

Emirates Airline / Miss my flight

imran8208 on Jan 19, 2017
Dear sir/madam Good day I have very bad time with emirates. I was travelling to business class from dubai to london. They off load me because of captain was not satisfy with me. I always travel with emirates. This is first time it happen. I didn't done any thing wrong, just I asked to...

Emirates Airline / Appalling service for honeymoon couple from emirates airline staff

Mia Lynn Percy on Jan 16, 2017
How the hell did you emirates get it sooooo wrong, when my booking reference is exactly the same. We were pinned next to a massive overweight man, who overflowed onto my arm, seat and leg space. He was fed unlimited alcohol which made my situation worse, because he kept rubbing himself up...

Emirates Airline / EK385

Carmo on Jan 15, 2017
On 12/01/17, I boarded A388, to BKK, business class, sat on 8G, and was very disappointed with service: the welcome Champagne was not so good, the red wine (the stewardess covered the label) just undrinkable, and worse the salmon seemed to hail from Chile, completely tasteless. I was thought the...

Emirates Airline / Very poor customer care and service

Arjun Srivatsa on Jan 12, 2017
My e ticket number - 1769166546884-85 Name nikita arjun date of travel I was booked on a emirates flight from savannah to bangalore to savannah. On my return jousrney, I reached boston and after checkin into the savannah flight from boston, was told the flight is cancelled. The jet blue...

Emirates Airline / No inflight entertainment

Kev09 on Jan 11, 2017
Hi, I flew with Emirates from Manchester to Dubai on Jan 8th 2017. My monitor with entertainment was not working so I had no entertainment, I asked the air hostess who said she would restart the screen, after 1 hour I asked her again and she said she would do it again, nothing ever...

Emirates / Customer service

amitvankwani on Jan 11, 2017
Dear emirates, This is with reference to my flight from khi - dxb - cpt on 8th january. I planned to go for my honeymoon to capetown and decided not to take any chances with the flights and supposedly thought emirates would be the best option. I even saved money and decided to travel via...

Emirates Airline / Poor customer satisfaction / delayed flight

Ibrahim Petiwala on Jan 8, 2017
To whom it may concern, I am writing this email to engage with Emirates to find reimbursement for my most recent travels from Karachi to Sydney via Dubai on 31st Dec. It was very disappointing to see how Emirates treated their passengers in an event of an emergency or bad weather. My...

Emirates Airline / Overbooking and early departure

AJMAL0505 on Jan 8, 2017
Dear sir/madam we reached air port 4 hours before departure flight ek624 Dates 2nd jan 2017 dubai to lahore. Raheela ajmal booking reference Pzihi6. Ticket no. 1762193905594. Staff at boarding tool lot of time and Trying us to avoid giving boarding card. After so many arguments they Give...

Emirates Airline / Service in the plane

Ng Siaw Sia on Jan 8, 2017
Date: 06 january 2017 Flight: ek 158 Destination : stockholm - > dubai After having meal I realized that I have to drink medicine bease I feel my cough getting worst and start fever. So I walk to the pantry and I saw 3 air stewardesses, one in black uniform (She is going to clean the toilet...

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