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Emirates Group / Emirates.com Customer Care Service

The Emirates Group

PO Box 686
United Arab Emirates

Customer Support Phone Numbers

+371 8000 4464(Hotel Booking) 1 1
+44 20 3320 2609(Hotel Booking) 0 1
+44 20 3582 1590(Car Hire) 2 0
+49 30 5444 5944(Tours & Activities) 0 0
+44 12 7330 3288(Travel Insurance) 0 0

Emirates Group / Emirates.com Complaints & Reviews

Emirates Group / Emirates.com / business class flight experience

Thishalen Archary on Sep 25, 2017
To whom it may concern, Recently my wife and I went on our honeymoon. We travelled with Emirates for the entire trip. On our flight from Bangkok to Dubai, we decided to spoil ourselves by purchasing a business class upgrade for the two of us. My wife who had previously travelled busine...

Emirates Airlines / misbehaviour by emirates employee

Ashraf.mateen on Sep 24, 2017
Date: 24.09.2017 To The Manager Emirates Airlines Airport Passenger service section Emirates Airlines Dubai – UAE Subject: Complaint against Viraj Dissa Nayaka/ Airport Handling Dear Sir It is with deepest concerned to place a complaint on record against Viraj Dissa Nayaka- who wa...

Emirates Group / Emirates.com / I am complaining about delay one hour in dubai airport; this delay cost me 414 euro.

Almutawa on Sep 22, 2017
I supposed to reach to Munich, Germany Airport at 1:15 pm and the rental car (Europcar) I supposed to pick up at 1:00 pm. Because of your delay more than one hour, it cost that amount of money. I am regular customer with my family I preciate if you can return the money back. Regard...

Emirates Group / Emirates.com / flight and staff/pilot incompetence

Tymel1111 on Sep 18, 2017
I am writing to you today to outline the most horrific experience I have ever encountered in my time flying. Firstly I purchased 4 tickets at $2, 000 that were on top of a flight I had already paid for. I did this specifically so I could connect with a 10:30am flight from Abu Dhabi to be back...

Emirates Group / Emirates.com / luggage services and ground (transit) announcement in dubai airport

RATNA DEVI Nadarajan on Sep 17, 2017
Flight EK 347 (15 Sep 2017), EK 049 (16 Sep 2017) - Flight gate change announcement at Dubai airport was vague and NOT clear. Flight from Kuala Lumpur to Dubai landed at around 130pm (Dubai local time). EK 00053 was scheduled to depart from gate A 11 around 4 am. I made it gate 11 and...

Emirates Group / Emirates.com / assistance ticketing

Jihad Manai on Sep 13, 2017
Dear complain officer I lost my time today dealing with Randy on the phone (manchester platform) and Houceme this afternoon to try to finalize a ticket from Paris to koh samui (via dubai and bangkok (FZXGNB) together with another ticket Dxb-Kuwait (DJBHN6). Randy messed it up in the...

Emirates Group / Emirates.com / poor training at airport

kellymargo on Sep 12, 2017
To whom it may concern, Allow me to make it clear from the outset that I absolutely admire and support South Africa’s strict entry rules for children in order to ensure their safety. My complaints are not with the South African government so please refrain from requesting I redirect my complaint...

Emirates Group / Emirates.com / checked in luggage pilferage and belonging stolen - no responsibility, no replacement or compensation offered or

Shrestha Kedia on Sep 12, 2017
This is perhaps the worst company to trust with any kind of consumer complaint or responsibility of consumer and their checked in luggage!! My new and expensive suitcase which was checked in South Africa with emirates and when i received it on landing in Mumbai, it was cut open through and...

Emirates Group / Emirates.com / refund taking 4 months and still not paid

Bridgitte Pienaar on Sep 12, 2017
Ticket number:176 2304225813 I have submitted the refund information for traveler Mr Biju Bhaktan who has not made use of the tickets. We received an email on 15 May 2017 that the refund form has been received and that Emirates will be in contact. I have been following up and no one really...

Emirates Group / Emirates.com / emirates airlines

Anuj Doshi on Sep 12, 2017
My travel date from Emirates Airlines(ek 547) from chennai to orlando is 6th october, PNR IJGHMF and now due to hurricane irma, everything is devastated there, i called up the emirates helpline to get a refund for my ticket, they are saying they will charge me as per the policy. Now cant you...

Emirates / unprofessional organisation

Lester King on Sep 11, 2017
Monday 11 September 2017 at approximately 1 am I arrived at Gate B24 clearly marked departure for Riyadh when one Emirates employee suddenly made an announcement that all Riyadh bound passengers must move to gate B10. I complied and walked all the way to B10 following the employee and with a...

Emirates Group / Emirates.com / stolen complimentary ticket voucher

Sumithra Soni on Sep 9, 2017
The manager Emirates Airlines Complaints Department Sir/Madam Good day to you. I am Mr Ratan. Passport No. A02226658. I recently visited your Emirates office in Al Ain to book my complimentary flight. The helpful staff member informed me that I could not book the complimentary flight...

Emirates Group / Emirates.com / booking my flight

TheNelsonSmith on Sep 7, 2017
Dear Emirates, I am writing to complain in the strongest possible terms. I recently joined Emirates as a Skywards Member (557 585 011) as I was looking for a change of airline from Singapore Airlines to yourselves because of looking for better value and customer services for my...

Emirates Group / Emirates.com / business class booking not being honoured due to emirates system failure

Preeta Christian on Sep 7, 2017
One June 6th I booked my ticket for MAA / LHR/ DXB / MAA online. I paid for an economy ticket and then upgraded to Business class with an extra payment. I paid was Rs 71, 991, and an additional Rs 5, 000 as a change fee. I also received a message from my bank that I had paid an additional...

Emirates Air Line / flight missed due to poor customer service and non cooperative & unethical behavior of emirates boarding staff with customer.

Ghulam Nabi Khial on Sep 6, 2017
Dear sir, This is Ghulam Nabi from Lahore Pakistan . This morning on 6th September -2017 i had to fly from Emirates air EK625 with my family having 6 passengers . Emirates air boarding staff service was very slow and They have issued only 5 boarding cards to my family but they did not...

Emirates Group / Emirates.com / delayed and damaged baggage lhrek 20618 - surname: powe.

Michael Powe on Sep 5, 2017
One of my bags was 'delayed' on Saturday 2nd September - Flight EK007 - and I was advised by the Cabin crew prior to landing at Heathrow London that the baggage was already on the following flight EK001 from Colombo. All the necessary forms were completed and handed in before landing. I...

Emirates Group / Emirates.com / missed flight due to poor customer service

Greg Lekosis on Sep 1, 2017
My 2 daughters and I landed from Sydney at 6:05am (EK0419) and had looked at the departure board and could not find the connecting flight to Athens at 10:50am (EK0209). I asked the Emirates staff if they can help and they wrote on the back of the ticket B16. I waited at B16. After 900am I...

Emirates Group / Emirates.com / inflight service - food served

komalkp on Sep 1, 2017
I have faced a severe case of food poisoning after eating on flight EK 507 from Mumbai to Dubai on the 29th of August 2017. I was served an item which was not mentioned on the menu. As per the menu there was Paneer mentioned as per the veg option, however i was served Courguetts [ Toori]...

Emirates Group / Emirates.com / treatment of passengers whilst plane was being repaired

Leonie Graham on Aug 29, 2017
Dear Emerates representative, I am writing to inform you of a poorly handled and potential dangerous situation in the hope that Emirates will review their policies and procedures to ensure that a similar situation will never happen again. Sunday, the 27th of August I was booked on flight...

Emirates Airlines / baggage damaged at lagos

Surendra Kulkarni on Aug 26, 2017
I was travelling Business Class from Mumbai to Lagos via Dubai on 15 July 2017. Flight EK 783 Dubai - Lagos I received one large Samsonite feather lite suitcase with entire zip missing! The suitcase was wide open. I made damaged baggage report at Lagos ( Station File reference - LOSEK 12956...

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