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Emirates Group / Emirates.com Logo

Emirates Group / Emirates.com Customer Care Service

The Emirates Group

PO Box 686
United Arab Emirates

Customer Support Phone Numbers

+371 8000 4464(Hotel Booking) 1 1
+44 20 3320 2609(Hotel Booking) 0 1
+44 20 3582 1590(Car Hire) 1 0
+49 30 5444 5944(Tours & Activities) 0 0
+44 12 7330 3288(Travel Insurance) 0 0

Emirates Group / Emirates.com Complaints & Reviews

Emirates Airlines / incompetent operations staff

WayneWB on May 22, 2017
Dear Sir/Madam I was on flight EK764 bound for Dubai and then Houston on the 9th May 2017. Prior to boarding in Johannesburg OR Thambo International my visa was checked by your staff. One of the crew mentioned that there might be an issue with my Visa to the US. A senior crew member looked at...

Emirates Group / Emirates.com / Ticket Change consideration process

Kothapalle Reddy on May 22, 2017
Hi I came to know that from India there is some offer from airlines in India for student offer where 3 baggage is allowed. I could not find that offer as I was logged on to main website of emirates. Then I booked ticket on 17th May in normal way and then I thought I can call them and ask...

Emirates Group / Emirates.com / bad services rendered to sick passenger in dubai

Farnaaz on May 19, 2017
We were flying back from umrah on 18 april and my aunt was forcefully taken off tje flight bck from duabai to durban because she has asthma and was chesty. My ill mum had to stay back with her. They were promised best medical attention but imstead received a beach chair to sleep on. My mum...

Emirates Group / Emirates.com / unjustified treatment

aldiri on May 16, 2017
Hi, this is dr aldiri from kuwait. I booked a ticket from kuwait to madrid with reference i5pfnj on 17/5/2017 in a business trip to reach there early that I can attend a meeting by 4 pm and surprisingly I was informed 2 days before that my flight from kuwait was canceled and they rebuked...

Emirates Group / Emirates.com / customer service/ paid extra £200 per person and they didn't let me board my plane

Sameenafarooq on May 14, 2017
To who it may concern My mother is elderly & it was her last request to fly to Pakistan Out of all airlines I chose Emirates thinking my mum would never have any problems & she was in safe hands with the best airline I've ever travelled Unfortunately on her flight back from Islamabad...

Emirates Airlines / fake staff

Venkat Konduru on May 14, 2017
Hi There, I was travelling from Johannesburg to Hyderabad.Ticket Number: ********** 506814 I lost my laptop and tab at emirates counter because of Patricia Unfortunately i brought extra luggage I tried to swap luggage in to another bag but Patricia shouted at me and showed empty counter to...

Emirates Group / Emirates.com / missing luggage

Baburao chindarkar on May 14, 2017
Today i am disappointed by the service of Emirates Airline as i havn't received my luggage when i landed at Dubai airport from Mumbai Airport. When we complained about the missing luggage at baggage office at that time they said that they have contacted to Mumbai Airport and they are...

Emirates / Refund policy

Aishahanif23 on May 7, 2017
I recently booked a ticket online and purchased with my credit card. While choosing my flights nowhere I found this ticket will be non refundable. I took one way and I was hoping to get refund on my return ticket. When I applied from a refund request form I got to fill a form which do not...

Emirates Group / Emirates.com / upgrade from economy to business

Hari Robinson on May 6, 2017
I have paid online AED 3, 680 for an upgrade from economy to business and I have received SMS from the bank confirming the payment. On Emirates App I selected my seat in buisnsss call and status shown was buisness. At check in in Fort Lauderdale airport, Allison Bindama from EK staff did...

Emirates Group / Emirates.com / fake staff at emirates counter, tab and laptop was stolen at emirates counter

Venkat Konduru on Apr 27, 2017
Hi There, I was travelling from Johannesburg to Hyderabad.Ticket Number:1762301506814 I lost my laptop and tab at emirates counter because of Patricia Unfortunately i brought extra luggage I tried to swap luggage in to another bag but Patricia shouted at me and showed empty counter to swap...

Emirates Group / Emirates.com / I am complaining about the change of flights from bengaluru to orlando

Padmaja Nandini Datt on Apr 23, 2017
My booking reference number is HSEB4J, please look into this matter. I find that the customer service representative was so rude and impolite. I dont have the time to stay over in Dubai and will be missing charged for the cancellations as well. Please the desirable solution is to fly me...

Emirates Group / Emirates.com / really uncomfortable situation - flex not working

Fabio Morana on Apr 18, 2017
Hello, the 8th of march I've bought 5 tickets from Milan to NY (ref DSQDCB), for me and my family. Two different rates, FLEX Milan-NY (I knew already that I would have changed this flight) and SPECIAL NY-Milan. The 7th of april I've been in contact with the contact center to change the...

Emirates / "Payment not received "

Dev Ghosh on Apr 16, 2017
Dear Sir/Madam, Sub:Request for consideration of my Grievance Ref No:Emirates Ref. DXB/PX/SS/081216/17033809 I have the honor to state that I have incurred losses, faced huge mismanagement and unprofessional attitude from the Front Desk officials of the Emirates airlines in Dulles Airport...

Emirates Group / Emirates.com / tricked to pay money | cheated

Faisal Dubai on Apr 13, 2017
My 70 years old father in law mr. Abdul hafeez shaikh took flight ek507 (Jcmlgb) on 10th april 2017. Mumbai to dubai. He was told at the check-in counter by the attendant mr. Asif that his luggage is 4 kgs more, hence he should pay rs 6000/-. Hearing that mr. Abdul said since he does not...

Emirates Group / Emirates.com / Service

Eria on Apr 5, 2017
I was on a flight from dxb to hre on the 30th of march, one air hostess with a name bianca was an extremely rude, unfriendly one.. the rest of the crew were excellent to say the least... I enjoy flying with emirates but this lady made my trip so dull .. i was not happy with her...she wa...

Emirates Group / Emirates.com / Lost wheelchair and discrimination

Ajf246 on Mar 31, 2017
Booking ref QBZKNS Sunday 26th March my mum flew Buisness Class EK418 from Manchester to Bangkok via Dubai, a holiday that will be her Last to visit family for one last time to be informed in Bangkok her wheelchair, medication and case where missing. She was told that she would be able to...

Emirates Group / Emirates.com / Flight delayed / lost luggage

Prinshad Muhammed Shah on Mar 27, 2017
Being number one airline in GCC, I was so much excited to experience Emirates for the first time but now I regret . During my return journey (26.03.2017)from Trivandrum to Muscat (via Dubai) i was totally disappointed. Once I reached Dubai (Flight no:EK 523)it was late for more than 40...

Emirates Group / Emirates.com / Against flight cancel reboarding

Haris Akhtar on Mar 25, 2017
Dear sir and madam, today is 25th march 2017 yesterday night my flight is departure time in jaddeh 08.35 pm and arrive in dubai 12.30 am but the connecting flight diffeeence os 7 to 8 hours next flight is connecting 7.30 am but there is no courtesy to offereing the hotel for this 8 hrs stay...

Emirates Group / Emirates.com / Cancellation and inability to obtain refund

Lisa H33 on Mar 23, 2017
It is with regret that I find myself writing to Emirates complaints department. Over the years I have flown long haul many times with Emirates but I am extremely disappointed by my experience on this occasion and hence my reason for writing. I had booked a flight to Hong Kong back in June last...

Emirates Group / Emirates.com / Flight postponement. Bad customer service

Vish Kamath on Mar 19, 2017
Hi, We had booked a flight from OSLO to MUMBAI-EK0160 for 11th May However was surprised to get an email yesterday that the flight was postponed to 12th May. I called up the call center that I needed a 11th may flight, however the customer care executive didn't give me a satisfactory...

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