The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Emirates Bankfalse charges

I agree with a lot of the post here about the complete incompetence and arrogance of Emirates bank employees. They somehow in their utter stupidity charged another client's check for 1500 AED to my credit card. How a check gets taken from someone's credit card account alone is a mystery, but the most ridiculous part is that I don't even have checks with them!! I spoke to one Mr. Yakoob Mohamed who found the check, knew it was from another account and only refunded the 100 AED processing charge and refused to help anymore after that, saying he was "only doing this as a favor and to stop calling him about it." Now I am starting the complaint process over again. I know it doesn't sound like much money, but these people have no education on customer service and accountability. WAKE UP EMIRATES BANK!!!

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