Emaxthe store manager (hitesh kurana)


Yesterday, 26 Dec 15 I went to EMAX store at Muscat city center Al Seeb in Muscat - Oman and there was a promotion of 15% for Bank Muscat Cr card holders where I planned to purchase the following items; - 2 iPhones 6s plus 64 GB cost OMR 634.10 - 1 iPhone 6s plus 16 GB costs OMR 280.50 - 1 Dell laptop, plus extended warranty costs OMR 261.40 - Other appliances cost OMR 32.35 Accordingly a total purchases for OMR 1, 208.35 (USD 3, 318) which is not small payment for a 1 day purchases! So I went to the store manager (Hitesh Kurana) asking him if there is a possibility of further discount or gifts...etc given the significant amount of money I am paying, but the way he talked to me was very rude and totally unprofessional, he firmly and with a very bad attitude said "NO, we aren't giving you any further benefits" and he turned his back at me and went on his way!! As a customer who knows exactly his rights I refuse such unprofessional attitude as I felt really offended, such persons shouldn't be kept in such positions as this ruins the store reputation! I was seriously thinking of canceling the whole operation and not buying anything from your store except that the other less senior people came and apologised to me and convinced me to complete the process.. I am attaching sample invoices of my yesterday's purchases for your references and I shall wait for your answer on my complaints on my following e-mail: mohamed.[protected] or phone number +968 [protected], Thanks and best regards, Mohamed AbdelBaki



  • M
      Oct 09, 2016

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