MacSales.com’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of Apple product users are dissatisfied with their purchases and customer service.
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Disappointing Customer Service Experience with MacSales.com
So, I had a bit of a problem with MacSales.com. I ordered something and accidentally put in the wrong address. I tried to contact customer service right away, but they didn't get back to me until a whole week later. By then, the item had already been shipped and delivered to the wrong address. I tried to get help from USPS, but they couldn't do anything to retrieve the item. And OWC, the company that runs MacSales.com, wouldn't help me either. It's like they're all just robots with no sense of quality control. Honestly, it's pretty disappointing.
Buyer Beware: My Disappointing Experience with MacSales.com
I gotta say, if you're looking to buy something, I wouldn't recommend going to MacSales.com. I mean, sure, they might have some savings and deals, but trust me, it's not worth it. I made the mistake of buying a Beats headphone from them, and boy was that a mistake. First of all, the thing was clearly used. I mean, come on, I paid for a new product, not someone's hand-me-downs. And to make matters worse, it broke in less than a week. I tried to return it and get my money back, but nope, they wouldn't have it. They just sent the broken item back to me. Talk about dishonest people, am I right?
Honestly, my advice to you is to just pay the store price and buy something good. Don't waste your time and money on these shady websites. It's just not worth the hassle and frustration. Trust me, I learned my lesson the hard way.
Terrible Experience with MacSales.com: False Advertising and Poor Customer Service
MacSales.com is a website that I had a really bad experience with. They advertised a product as "new" but when I received it, it was not new at all and it didn't even work. I had to pay for the shipping to get it to me, and then I had to pay for the shipping to send it back. It was a huge hassle and it took up so much of my time. I even had to ask my friends for help and I reached out to Apple for assistance, but they couldn't help me either.
To make matters worse, when I finally got in touch with MacSales.com, they told me that I was past the 14 day return policy and they would only refund me a minimal amount. I was left with over $250 in personal charges and a product that never worked. It was really shameful and I was so disappointed.
I would not recommend MacSales.com to anyone. Their false advertising and poor customer service left me with a bad taste in my mouth. It's really frustrating to spend so much money on a product that doesn't work and then have to deal with all of the hassle of trying to return it. Save yourself the trouble and shop somewhere else.
Is MacSales.com Legit?
MacSales.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
MacSales.com has claimed the domain name for macsales.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Macsales.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Macsales.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for MacSales.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up MacSales.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Macsales.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While MacSales.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- MacSales.com has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
Disappointing Experience with MacSales.com: OWC Express USB 2.0 2.5" Enclosure + 250GB Mercury Electra 3G SSD Review
So, I gotta tell ya, I had a pretty rough time with MacSales.com. I was really excited to get my hands on the OWC Express USB 2.0 2.5" Enclosure + 250GB Mercury Electra 3G SSD, but it took forever to arrive. And when it finally did, it just didn't work right. I was so disappointed.
I shelled out $90 CDN for this thing, and I was really hoping it would be worth it. But it just wasn't. And when I tried to return it, they only gave me back $75. And I had to pay $20 just to ship it back to them! Can you believe it? I lost almost half of what I paid for it.
Honestly, this was the worst buying experience I've ever had. I don't think I'll ever use MacSales.com again. And I really don't think you should either. It's just not worth the hassle.
Avoid this Company at All Costs: Terrible Customer Service and Low-Quality Products
This company is a complete disaster. I ordered an SSD for my MacBook Pro from them and it was a total nightmare. The SSD not only failed, but it also completely destroyed my computer. I was so upset and frustrated that I decided to contact their "customer service" department. However, the person I spoke with was incredibly rude and argumentative. They even had the audacity to blame my computer for breaking their faulty product and itself.
To make matters worse, they refused to pay for the shipping to return their defective product. I couldn't believe it! I was so angry and disappointed that I decided to warn others about this terrible company. I strongly advise you to avoid them at all costs. Trust me, it's not worth the hassle and frustration.
I have never experienced such terrible customer service and such a low-quality product. It's clear that this company doesn't care about its customers or the quality of its products. I regret ever doing business with them and I will never make that mistake again. Save yourself the trouble and find a different company to buy from.
Poor Customer Service and Long Wait Times for Refunds at MacSales.com
I bought a bunch of parts for my Mac from MacSales.com, spent $550 on it. They said they shipped it, but it never showed up. I waited a whole month before I got fed up and emailed their support team. They took forever to get back to me, but when they finally did, they said I had to wait two whole months before I could file a claim. That's a long time to wait, if you ask me.
So I waited two more months, and then I asked for a refund. But they ignored my emails for weeks! I was getting so frustrated. Finally, I decided to take action and opened a complaint with the BBB (that's the Better Business Bureau, in case you didn't know). And guess what? They finally replied and said they were going to give me a refund in two weeks.
But even then, it took over 4 and a half months to get my refund. Can you believe it? That's a really long time to wait for something that was their fault in the first place. I was pretty disappointed with the whole experience.
Overall, I think MacSales.com needs to work on their customer service. They shouldn't make people wait so long to file a claim, and they definitely shouldn't ignore emails for weeks. And if they lose a package, they should be more proactive about getting a refund to their customers. I don't think I'll be shopping there again anytime soon.
Disappointing Experience with MacSales.com Charger and Customer Service
Bought a charger for my Mac from MacSales.com, but I messed up and got the wrong one with an L-shaped plug-in. I called up customer service, but they didn't give me a refund or trade. Instead, they suggested I buy an adapter for about $10 that would convert my charger to the right one. I went for it, but the adapter only works sometimes. It's hard to tell if it's charging my computer or if I'm still running on battery power. I'm not too happy with my experience and don't think I'll be shopping at MacSales.com again.
Beware of MacSales.com: Selling Counterfeit Chargers!
So, I gotta tell ya, I had a bit of a rough go with MacSales.com. I bought one of those fancy MagSafe chargers for my 2012 Macbook, but it crapped out on me. No biggie, right? I mean, these things happen. But then, when they replaced it under warranty, the same thing happened again! What gives, man?
Well, I did a little digging and found out that these guys are selling counterfeit chargers. Yeah, you heard me right. Counterfeit! And let me tell you, these things had all the telltale signs of being fake. So, I filed a complaint with the BBB (that's Better Business Bureau, for those of you who don't know) and you know what? They didn't rule in my favor! Can you believe that?
I mean, I'm not one to go around calling people scammers, but in this case, I gotta say it: MacSales.com is a scam. I emailed them a bunch of times about this and they just denied everything, saying that their chargers were "genuine". But I'm not the only one who's had this problem. Other folks who filed complaints with the BBB had the same issues as me.
So, yeah. I'm never using this company again. And you shouldn't either, unless you want to risk getting a fake charger that's just gonna break on you again. Save yourself the hassle and go somewhere else. Trust me on this one.
Mixed Experiences with MacSales.com: Great Products, But Some Issues
I gotta say, I've had some mixed experiences with MacSales.com. On one hand, they've got some really great products that have been a lifesaver for me. I'm talking about the 4M2 enclosure, the PCIe NVME RAID, and the TB3 and Pro Dock. These things have really helped me out in a pinch and I'm grateful for them.
But on the other hand, there are some things about this company that just don't make sense to me. For one thing, why do they have to install SoftRAID on some of their products? I mean, I get that it's supposed to be helpful or whatever, but it's just not necessary for everyone. And then there's the whole RAID 5 thing for the larger multi-bay drives. I don't know about you, but that just seems like overkill to me.
And don't even get me started on the packaging. I mean, seriously, do we really need all that extra plastic and cardboard? It just seems like a waste to me.
But despite all these issues, I still want to like MacSales.com. I really do. I mean, they've got some great products and their customer service is usually pretty good. It's just that sometimes they make decisions that don't make any sense to me and it's frustrating.
Oh, and one more thing. I recently tried to turn my Accelsior PCIe RAID into an Apple RAID and it ended up bricking the product. I had to send it in for an RMA and it was a huge hassle. So yeah, that was not cool.
Overall, I guess I would say that MacSales.com is a decent company with some good products, but they could definitely stand to make some improvements.
Disappointing Customer Service Experience with MacSales.com
I gotta say, I had a pretty bad experience with MacSales.com. I was trying to upgrade my Imac and I thought I'd reach out to them for some help. I sent an email asking if they could assist me with the upgrade and they responded saying that they offer turnkey upgrade services for my iMac. I was pretty excited to hear that, so I called them up at ***685 and left a voicemail with the option that someone would call me back within an hour.
But guess what? No one called me back. I waited and waited, but no one ever got back to me. So, a few days later, I decided to follow up with them. I was pretty disappointed to hear that they don't offer the service at all. I mean, what kind of response is that? I was pretty frustrated at this point, so I reached out to the person I originally spoke to via email. But guess what? No response at all.
Honestly, I think their customer service is pretty trash. If you're someone who's good at DIY and doesn't need any interaction with them, then I guess they're a viable option. But if you're someone who needs help or assistance, then I'd say stay away from MacSales.com.
Overview of MacSales.com complaint handling


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