EF Tours — misleading cancellation fees
I just cancelled my daughter's trip to France due to recent events and EF Tours was more than difficult to work with. Their hidden cancellation fees are absurd. I purchased the travel insurance but did you know that acts of terrorism are not a covered reason. Who in their right mind would send their child there considering what is happening in this messed up world? But the fact that my father has cancer is a covered reason to cancel. When you call in you are placed on hold for 20+ minutes...is there only two people answering the phone? EF Tours - you have lost my business and I will tell everyone how horrible your organization is to work with!