The complaint has been investigated and
resolved to the customer's satisfactionResolved Edward Jones Rep Linda Ouart — dishonest - self serving advisor
resolved to the customer's satisfaction
My complaint to the complaint department email was rejected and sent back - scam artists..
To whom it may concern:
I have a complaint to raise regarding the misappropriation and improper financial investments made for a couple in there 80s by your office in Yorkton Saskatchewan .
Linda Ouart has persuaded my elderly folks to invest 1/10 of their money and life savings into a back end purchase of mutual funds that have lost 4000.00 in the last 4 weeks.I have since had a Attorney
draft a Power of Attorney document and filed it to the Yorkton Office. I was inspired to become the POA because Linda Ouart has acted in bad faith and is a person of questionable morals who has undoubtedly
received substantially higher commissions - then if she would have offered sound financial advice .
I have conversed 3 weeks ago - with Linda and asked her to move the funds to a Manulife money market fund - as a investment parking lot - until the down-swing in the TSX stabilizes - due to the unrest in Europe and the USA.
I was told - Why do you watch the news - dont believe everything you see on the news "
I did work to keep the money at Edward Jones after a brief visit to her office - ( from a pending transfer to CIBC) as I was allowed to see the full portfolio held there by my parents. I did review the investment market risk - per manulife mutual investment and determined that in the interim I would instruct my parents to leave the funds at Edward Jones...
After that brief Visit to see Linda - a down turn in the TSX prompted me to call her to request the funds be moved to a money market fund - she was quite discontent with this idea -( I have saved the unanswered emails I sent her with this request, prior to my phone call finally being answered.) As a result of that conversation I was hung up on - My Parents tried to call her back as they were appalled at her tone and severe lack of professionalism - Linda did not answer their immediate return calls- voice mail recordings were all my Parents were able to achieve.
Either way - I question weather or not Edward Jones operates with any Corporate Governance that states that the Office Representatives of the investment firm should act in good faith to meet the needs of their clients, and utilize a professional
demeanor when working with its clients. - That perhaps maybe some internal regulations restrict representatives from looking out for themselves and obtaining larger commissions from offering and selling poor advice to non suspecting elderly
clients, in this case, well beyond their retirement ages.
Essentially Linda Ouart is stalling on allowing me to be the POA for my folks - so that I can not make the changes needed to protect their investments - She is at a loss with her rational and is evading contacting myself - she has her office assistant
email myself occasionally with emails such as the one attached to this complaint. I see them as stall tactics and can no longer accept this type of relationship with your investment firm .
I will instruct my parents not to place any more funds into accounts with Edward Jones at this time. I may elect to move these existing funds from Edward Jones, Yorkton office in Saskatchewan, within the next week if this complaint is not processed and proper action taken to mitigate the damage done by Linda Ouart.
( I am not without resources and feel that, first - I will take this to your complaint department . )
Thank you for your cooperation in looking into this matter, and I look to your timely email response .