Menu
Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
reviews & complaints

www.edgars.co.za
www.edgars.co.za

Learn how the rating is calculated

1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Edgars Fashion / Edcon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Edgars Fashion / Edcon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Edgars Fashion / Edcon reviews & complaints 646

Sort by:

Newest Edgars Fashion / Edcon reviews & complaints

ComplaintsBoard
M
6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon exchange wear and tear!

Good day Edgars
Can someone just explain to me what your wear and tear policy say and how you determine if something is faulty because of wear and tear?
I bought 2 pairs of nike slippers for 2 toddlers on the 22 december 2015 . I realized that one of the slippers is now loose on the one side and you can see that the inner sole is coming loose from the bottom of the slippers so i went to the edgars branch where i bought it from with my slip and box and all the they ( cashier and manager) said its wear and tear. I admit that i just took my slippers and walked away cause i had a bad experience with them before and didnt feel like arguing with a mgr that dont even greet a customer.
Mind you that the slippers is now 4 months old but i noticed that it was breaking around end of march and he didnt wear it afterwards

can someone just advise me on how you can tell that something is faulty because of wear and tear.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
V
4:42 am EDT

Edgars Fashion / Edcon exchange of goods

Yesterday (29/04/2016) I bought a pair of Shoes in Greenacres Port Elizabeth Edgars. used it for few hours same night and realised dat I needed a bigger size. When I returned the shoes for an exchange for another size with receipts, assisted by Amy Cashier and when she asked for authorisation from the Manager Samantha said she couldn't take back the shoe that was worn even if It was only one day since she had to take it back to the shelf for another customer. I told her my discomfort on the size and yet she refused. I left the counter for few minutes and came back out of frustration I called for her again on the till and she said she was coming I waited for about 30minutes, When she was reminded again dat she had to see me she said she was busy I shuld call for another manager, I found that very unprofessional coz she wasted mytime saying she was coming. I was then attended by Lynn who also refused to do the exchange. She said the shoe was damaged underneath and I told her to take it back to the manufacturer coz the poor quality of the shoe cannot be my fault coz I wore it for few hours and had to return it since it was too tight. She said she follows the rules from head office she can never take it back. Lynn said that she could only take it back if it was torned for the 30day and 6months return policy. When I showed the security guard she testified that the shoe was fine also failed to understand why the managers did not take it. I now need my money back or another shoe size. I cannot accept this and woñt stop until I'm satisfied. I should be treated with respect and dignity as the consumer. I will not tolerate this unfair treatment against my consumer rights.

Read full review of Edgars Fashion / Edcon
View 0 more photos
Hide full review
ComplaintsBoard
F
4:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon accounts

Good day EDGARS,

I firstly would like to begin that I am highly disgusted in the poor customer service received from EDGARS over this past few months.

I received the SMS below last week Friday and tried to contact the call centre to find out that they’ve already closed.
Dear Edgars customer, your Income/Salary documents received do not fully meet the new Credit Act requirements. We tried unsuccessfully to contact you to rectify this, and a block has now been placed on your account. Please urgently contact our call centre [protected]

I went to the Kolenade branch yesterday to get assistance where the cashier assisted me to contact the call centre.

I spoke to Mkala and he advised me that the records was updated and according to the new records I only earn about R5000.00 p/month BEFORE deductions. I was also advised that I cannot buy on my account as it is FROZEN/BLOCKED.

I still receive the same salary and have the exact same expenses since the day I have opened my account.

Firstly, I would like to know who gives EDGARS the right to BLOCK my account!?!?!?!?
I HAVE NEVER MISSED ONE PAYMENT!

Secondly, as per the SMS it clearly states the following:
We tried unsuccessfully to contact you to rectify this, and a block has now been placed on your account.

PLEASE SEND ME PROOF OF ATTEMTS WHERE I WAS TRIED TO BE CONTACTED AS I HAVE NOT RECEIVED ONE CALL FROM ANY EDGARS CONSULTANT TO RECTIFY THIS!

I have been fighting with EDGARS numerous times as I have never once since the account was opened received a statement, I never know what to pay so I need to go to a store each month to find out what I owe and to pay it. I ALWAYS pay a bit more than my instalment.

I previously had an issue with EDGARS as I made an EFT where my money couldn’t be traced which cost me to go to the bank to reverse the payment as it took EDGARS 6 weeks to get back me just to tell me that I need to sort it with the bank they can’t assist me.

I checked @ EDGARS Kolenade yesterday, I owe just over R 2000.00 all payments are up to date and my credit limit is R6000.00 so I am asking EDGARS again how do they just block my account WITHOUT my consent? Please advise with regard to the outstanding amount owed, how can I finish to pay off my account if I am not allowed to use it. I also want to close this account A.S.A.P

Again, what does this say about the customer service that you provide to your customers as I am just told our record has been updated and this is the info we have…. Where does this info come from? How is it possible not to make proper contact with your clients?

It is clear that EDGARS do not take customers into consideration!

Find attached last 3 payslips as I was told yesterday that I need to send this to this e-mail address to unblock my account.

I expect proper feedback before close of business tomorrow and want this sorted out by then as well as I am fed-up and would like to reiterate that I am extremely disgusted in your POOR CUSTOMER SERVICE and the way this situation was handled. I will also put this on HELLO PETER if you do not assist me immediately!

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
S
10:06 am EDT

Edgars Fashion / Edcon new verssed tablet motion e1.1

I bought this verssed motion e1.1 tablet two weeks ago at edcon limmited in bloemfontein .. it keeps shutting down with no apparent reason .. i recharge it 100% but the battery doest last even for two hours .. it keeps rebooting even if im not using it, two days ago it went off for a whole day and i couldnt do anything ... the screen takes too long to light up when i receive calls .. what am i supposed to do with it ... now my boss cant get a hold of me when i am not at the office and i cant open work related mails on it, it simply reboots or says app not responding ..

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
S
4:03 pm EDT

Edgars Fashion / Edcon clothing

I purchased a jeans one month ago in durban . I am from ladysmith .
I wanted to change it for a smaller size but edgars ladysmith had no stock. So i kept it in original packaging to change when i go to durban. However when i went to durban they also did not have size. I thought i will try another store but same thing . When in ladysmith my husband went to see if they got stock in and was advised no so he decided to credit it . Store manager advised 1 mth old so willhave to take a vouche, which he agreed. Upon receiving voucher he noticed that the purchase price and the voucher was differnt by r150.00 . Advised this was bec of the price change. He said he would rather keep the jeans. Manager said he cant refund voucher . After spending in excess of r 150 air time trying to get hold of customer care and gift divison who advised me it was managers job to phone them to reverse the matter was then resolved and i was told to collect my jeans. The manager was very incompetent unhelpful and had a very bad and negative attitude . He could have sorted the matter if he had informed us before issuing gift crd for a lower amt and then refusing to reverse same or seek authority for reversal and i am now closing my acct and will never shop at edgars.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
D
11:09 am EDT

Edgars Fashion / Edcon unfair promotional practice

I visited the Edgars - Chatsworth store 17/04/2016. I was unaware that I had purchased a pair of eans on a buy 1 get 1 free promotion( the cashier failed to bring to my attention). only when I went in today(18/04/2016) to exchange the size, was I made aware that the item was on this promotion. I was refused the request to speak to the manager as well as the chance to receive a free promotional item. I feel wronged, cheated and unfairly treated. I feel that I should have had the opportunity to receive a free pair of eans as I had made the purchase on the promotional days. my transaction number is 315080.
Deelosh Konar

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
C
5:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon jet booklet being charged for without my consent

I have an Edgars Account. I use to receive statements on my cellphone which I could never open and so requested snail mail. I was informed that to get the statement delivered to me via mail I had to physically go in to the store, which I did do. I received the first month's statement via mail but the following month it was back on my phone. This time I was informed that due to the post office strikes they cancelled the snail mail. I had to once again go in to make arrangements to receive my statements via post. Since then I have received postal deliveries, but noticed two months ago a jet charge of R 30. I queried this and asked for this unauthorized charge to be removed from my account and to be reimbursed for any other months I was charged for. I was notified that the book was taken off my account, but once again I have been charged R 30. This can only mean that the Jet Club Book was never taken off in the first place. I want this amount removed from my Edgars Account and to be reimbursed for any unauthorized monies added onto my account.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
B
11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon bad attitude, dishonesty, unidentified staff

On 24/3/2016 at around 14:00 I went to edgars birch acres mall to submit a cellphone claim, while buzy with my claim I was approached by the security guard with no name tag.he told me that my son was playing with a toy and trying to pull it out of the box.he ordered me to pay for the toy.on inspection of the box and the toy I found out that the box was still intact and there was no damage whatsoever. I told the guard that I won't pay for the toy, because I was not there to buy toys.he started screaming and shouting at me in full view of other customers, telling me that I was an unresposible mother and I should never set foot in the store again. I asked the lady(tesia) at the cellphone counter to tell me the name of the guard but she refused to tell me and offered to take me to the manager's office.while waiting for the manager I asked the lady at till for the name of the guard and she refused to tell me, then I asked for her name because she was not wearing a name tag and she refused to tell. The other lady who worked at the cellphone counter wearing a cellc shirt passed and I asked her too to give me the name of the guard, she too refused to tell and I asked her too what her name was because she had no name tag and she said her name was "CELLC" .the manager (Khumo)came and I told her what happened .the security guard was called (now identified as Richard) he also gave his side of the story while continuing to shout at me infront of the manager.the manager called her supervisor Mr Pine Nemakonde to intervene, he heard my side of the story at that of Richard over the phone .He was ordered/told to apologise, which he did but the apology was not sincere at all according to me.I also told Mr Nemakonde about the attitude of staff and unidentified staff .he asked to speak with the manager and the manager lied infront of me and told him the staff were all wearing name tags.i have been a loyal customer of edgars for the passed 9 years and never came across such behaviour, disrespect, dishonesty.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
D
11:48 am EDT

Edgars Fashion / Edcon poor service

I went into edgars today to make enquiries...1st enquiry is that I am apart of edgars club for a year and have never received any vouchers or any benefits...I spoke to Sharon who called their head office...but no one was able to give me answers...spoke to brunei! Then eventually we got some lady whom i did not get her name as she persistently said her name fast and spoke softly when i asked her to say it clearly... but in short, she was very frank in saying that she was not sure why I was not sent any of my vouchers or magazines and i should have reported it...she was couldn't care any less if I was disadvantaged! She offered NO explaination and did not even apologise when I expressed my disappointment and anger!so basically I paid 50+rands a month since last year January for nothing! 2nd enquiry...saw a phone on their advertising tv in the shop but everyone is clueless on how to get this phone...and when I say everyone, I mean even the manager who was helpful but clueless!How can edgars advertise an item in the shop...and when I ask about it, they give me answers like they don't know about it and the marketing office is closed and the cellphone manager might know about it but he is not around?Surely both my complaints are unethical...

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
R
1:39 am EDT

Edgars Fashion / Edcon false advertising/short delivery

Hi there i purchased 2 X boardmans vela tea/coffee mugs (pack of 6 advertised) online and received my delivery on Monday 7th March 2016 but only received 4 mugs, 2 packs with 2 in each.

I have made several calls since the 7th and emailed again on the 15th and still haven't received any feedback regarding this as I am still waiting on my balance of my order. I have made several calls to the call centre and nobody gets back to me. I called Steve last week he is still getting back to me. I spoke to Sipho on the 10th and he said a manager will call me back on that day, still nobody called me. I spoke to Ntsiki Trollit on the
14th who said she will get back to me on the day as she will call the
online store and 2 days later still haven't heard from her and spoke
to Carol on the same day who said that Ntsiki left already and that
she will get her to call me by 10am yesterday(15th) and still haven't heard
from anybody...

I am furious and disappointed as I am a long standing customer of
Edgars and feel that they just don't care!

The end of the day they advertise that a set consists of 6 mugs at R59.95 a set and I purchased 2 sets to get 12 mugs but only received 4 mugs.

I want answers and the balance of my mugs!

Read full review of Edgars Fashion / Edcon
View 0 more photos
Hide full review
ComplaintsBoard
R
11:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon kelso jeans

Please note last year for the entire year i went literally every 2 months to Edgars Vangate Mall - Cape Town Western Cape and purchased your special 2 x Kelso Jeans for under R300.00.

Have been so disappointed because I am a regular client have been for as long as i can remember and now stopped shopping at all your stores due to the fact that those jeans and i bought 10 for 2015 alone only lasted me +- 6 - 8 weeks braking inbetween the legs every time the same thing and every time i just go and buy and replace it.

I personally went to the mall and same branch on more than one occasion and was advised because i through my slips away irrespective me taking the goods to the store to show then they cannot replace or even give me a voucher in order for me to get reimbursed in any which way.

So extremely disappointed and frustrated.

Rene Daniels Cape Town Western Cape

Read full review of Edgars Fashion / Edcon and 1 comment
Update by Rene.daniels.
Apr 13, 2016 2:06 am EDT

To date no-one has called me or contacted me to appologise or try and make me the customer happy - very disappointing and disgusting

Update by Rene.daniels.
Mar 16, 2016 11:28 pm EDT

Edgars Fashion / Edcon
Edgars Fashion / Edcon Contacts & Informations
Posted: 2016-03-16 by Rene.daniels.
Keilso Jeans
Complaint Rating: 0 % with 0 votes
Contact information:
Vangate Mall Vanguard Drive
Cape Town Western Cape, South Africa
Please note last year for the entire year i went literally every 2 months to Edgars Vangate Mall - Cape Town Western Cape and purchased your special 2 x Kelso Jeans for under R300.00.

Have been so disappointed because I am a regular client have been for as long as i can remember and now stopped shopping at all your stores due to the fact that those jeans and i bought 10 for 2015 alone only lasted me +- 6 - 8 weeks braking inbetween the legs every time the same thing and every time i just go and buy and replace it.

I personally went to the mall and same branch on more than one occasion and was advised because i through my slips away irrespective me taking the goods to the store to show then they cannot replace or even give me a voucher in order for me to get reimbursed in any which way.

So extremely disappointed and frustrated.

Rene Daniels Cape Town Western Cape

Hide full review
1 comment
Add a comment
P
P
priyatamil
, IN
Mar 17, 2016 12:40 am EDT

Such as very good information,
Thank goodness someone is promoting quality content.these information was more effective content.
salesforce

ComplaintsBoard
D
5:17 am EST

Edgars Fashion / Edcon bad attitude

I have been a loyal customer of your stores for the past 7 years, I have never being so humiliated. I was waiting for the Cashier to finish with other customer on the Jewellery side, "The Store Manager Simphiwe Mahlangu approached me, asking if am I selling to store customers ? I said no. He then asked me to go out of his store, I refused told him I am not done with my shopping. He called security and left me with them, I left them there telling them I am going to him. I found him on Customer service side. I asked him where is the footage of me talking to that customer, he replied he does not have but he want me Not coming to his store any more, I responded I will be back cause I am a customer. He asked if I am back I must call him so he can Kick my *** out, I said fine . I would like steps this matter taken to the high Management of Edcon. A complaint was logged reference number is [protected]-GO, I was never responded since the compliant was logged in December 11 2015
Spoke to Ntombifuthi Simelani 29/12/2015 12:57 "she Advised that Joyce called me 23/12/2015 at 17:47 she closed the query", after not being satisfied
on the 13/01/2016 at 14:12 spoke to Thembakanzi Joza and requested her superior. I spoke to Ilse the Manger in the Call Centre, who promise a conference
call with the Regional Manager, waited nothing happened.
Call on the 25-01-2016 Spoke to Dimakatso at 15:08 "She advised that the query state that I was planning to rob the store according to the Store Manager of Edgars "she put the call on holder for 33 minutes, after resuming the call on hold I requested to speak to Ilse the manager of the call center. I was advised that she is going to call me back but till today nothing is happening. I would like my query to be send to the Regional Department. Early January I was Called by Charles Store Manager at Edgars Four-ways posing as a High management member. I called the number he phoned with, "He advised that the query was handed over to Richard the Regional Manager. No feed back till today.

Read full review of Edgars Fashion / Edcon
Update by Daniso Yolanda
Mar 04, 2016 5:25 am EST

I feel Edgars Management does not care about customer treatment at their store

Hide full review
ComplaintsBoard
R
4:26 am EST

Edgars Fashion / Edcon poor service

I bought a Blackberry last year on 04 March 2015. I had it for approximately 4 months and it started giving me problems, I then returned it to the store as it was still under warranty and after a ridiculous time of 8 weeks, i got the phone back and it was not fixed at all, still kept resetting and the memory card slot also wasn't working. I then took it back where it took another 4 weeks for repairs and it cam back just as it was BROKEN! I then returned it and i was promised a credit not which i still have not received up till today. The company employees do not bother to call me and inform me about the status of my phone and they just keep shifting the blame. I just wish to be assisted as soon as possible because i really feel that the amount i spent on the phone is a bit too much to just ignore as i myself am still a student, and to go to them every time to find out about it is really wasting time and money because at the end of the day there is no progress

Read full review of Edgars Fashion / Edcon and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nqobisile Precious
, US
Mar 24, 2016 11:56 am EDT

I bought a fone at ladysmith jetmart today and dey only cell fone to me without testing it I ask them about rica dey said sim is olready ricad I was just like ok den when I arived home no simcard inside the fone and its also not ricad. And worse they took a display fone without notifyng me I dnt know how u treat costomers bt I was real sad

ComplaintsBoard
R
6:44 am EST

Edgars Fashion / Edcon refund

I am exhausted with trying to get my refund from Edgars. My account was paid off and closed but then i realised that there was an overpayment of R499.62. i was told i needed to write a letter, attach my ID and proof of bank account, which i did TWO MONTHS AGO. i keep calling Edgars, spending so much money calling and holding and with every call i get sent fro pillar to post. Either no one had uploaded my documents on the system or they have not been received. I have literally faxed and email more than ten times and still no help whatsoever from edgars.I am sick of this bad service and all i want is my money back and never have to see any Edcom affiliated store in my life. What will it take to get that. Im really exhausted with such bad service.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
R
12:19 pm EST

Edgars Fashion / Edcon consistent bad service

I went to Edgars on Sat 23 Jan and went to the Estee Lauder counter wanting to buy a product (expensive might I add) and was helped by a consultant. As I was talking to her, another customer came to the counter and started talking the consultant that was busy helping me. The consultant literally just turned around and walked away, helping the other customer. After waiting a while I walked away as my money was obviously not good enough. Two days later I went back for clothes, after finding the items I really wanted, I made my way to the tills area. On my way I was confronted by, what looked like, a manager. She rudely asked if I knew the store was closed. When nearing the tills, I was informed they are closed and have cashed up and can't process any more sales. At no point was I ever informed that the tills were closed and I would need to abandon my items and leave empty handed. Time after time I receive pathetic service from this store and it makes me wonder why on earth I would want an account with them. Doubt if I will ever go there again as this bad attitude seems like a culture in the store.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
A
5:34 am EST

Edgars Fashion / Edcon changing of account payment period & issuing of vip club card

I am an Edgar's account holder for the past 20+ years & very disappointed on service from Jeffery's Bay branch. My reasons as follows: Received many phone calls / emails inviting me to purchase & I was granted VIP club member status on 2015. When attempting to collect my VIP club card from the Jeffery's Bay branch the Manager informed me that card stock is not available and waiting on stock (19 January 2016). Manager was very abrupt & lacking customer care as my request to enquire about availability of cards was ignored and had something to say on all my request, willingness to assist was non-existent. I also asked that my 12-month balance reduction be reduced to 6 months as before and this was refused by head office person who I have spoken to and the answer was that only new customers get this option. When I replied that I will pay-up my account and close the account it was acceptable to the person I spoke to and this is the route I am considering to follow. Details as Follows: Name: AL Coetzee Email: annette.[protected]@mailzone.co.za Mobile: [protected] Land line: [protected] Account Number: [protected] ID Number: [protected] Your urgent attention in this matter will be appreciated and your urgent response will be appreciated? Kind Regards Annette Coetzee

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
R
2:18 am EST

Edgars Fashion / Edcon diesel sneakers

i bought a pair of Diesel sneakers last month and in just 3 weeks the stitches on the sneakers were coming off, i returned the shoes in their original box but i had not slip they refused to exchange the sneakers for and told me that it was not their fault that i lost the slip. I spend R2399 on those sneakers because i thought they will last me longer since they claim that those shoes are of good quality no one told me that good quality only meant 1 month worth of quality i;m very angry because i worked hard for that money just to waist it on some worthless pair of sneakers

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
M
2:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon refund

On the 5th of December 2015, I went to Edgars The Grove to settle and close my account. I was told by the cashier that the total amount I had to pay for closing the account was R8 992. I paid the amount, only to realize later that I have overpaid by R1 500. I went back to the store on Monday the 7th and a lady at customer service confirmed that I had indeed overpaid. She called the credit department to enquire about how to refund me. At the time, my payment did not reflect on their side. I was told to wait for 48 hours, then come back again. I went back on Friday the 11th. Then I was told that I have to write a letter request the refund, attach a one month bank statement and a copy of my ID, and my refund will be paid within 21 working days. That is totally absurd. I refused to go through that process and I refuse today still. The refund policy is absurd and punitive to consumers. It must be reviewed. If it means taking the matter to court, let it be.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
M
6:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon accounts service

I had an edgars account that was in arrears due to financial issues. Made arrangements for R 100 pm payments but kept receiving "threatening" phone calls at all hour of the day so I blocked the number and continued paying arrears and received my monthly statements via email. Settled account and have since received statements showing my available credit as well as my thank U rewards accumulated. Tried booking a flight through mango today and card could not be verified. Spoken to Edgars, my account has been blocked due to me taking 9 months to settle account. Block can not be removed at all NO COMMUNICATION whatsoever regarding this AND statement showing AVAIABLE CREDIT. Lerato Madwane (manager at call centre) adamant that I have received communication and can see to the day when my account was opened BUT has to investigate when and how I received letter about block? I have been a loyal client since 1992! EDGARS FIX THIS!

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
R
2:00 am EST

Edgars Fashion / Edcon disrespectful rude behavior from manageress

I was on the 14 Dec in Edgars Cavendish Square store, witness the most rude behavior from a store Manageress (Nawaal ) with sales assistant. Edgars please train your people on Senior Levels respect, people skills, HR and most of all about customer services. This Manageress Nawaal call this very hardworking sales assistant away from a customer to put her empty bottle in this beautiful friendly assistant hands and started grilling this girl in-front of customers and other staff members, Edgars Cavendish Square you will never see me again as my young kids witness this, and a lot of others its disgusting. To that Nawaal lady if you can`t handle the pressure of your job, maybe you should move out of Retail, as I am a Managers myself for more than 15 years colored myself and never treated anyone like you did, shame on you and by the way was my kids not with I would really have smacked you. To the brave sales assistant who did not even got a chance to say anything quit, I will take you on to our company where we respect our staff members. PS you can take this matter further. I being a loyal card holder for many years I think this is my Que to close my account, as I can`t allow my kids see this behavior and thinking it must be like that. I sincerely feel that this Nawaal character is a bully and Harassing staff due to her Senior position. Remember we all have to crawl before we walk, and if we don`t appreciate we crawl again.

Read full review of Edgars Fashion / Edcon
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Edgars Fashion / Edcon contacts

Website

www.edgars.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Edgars Fashion / Edcon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Edgars Fashion / Edcon Customer Service. Initial Edgars Fashion / Edcon complaints should be directed to their team directly. You can find contact details for Edgars Fashion / Edcon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Edgars Fashion / Edcon. Discuss the issues you have had with Edgars Fashion / Edcon and work with their customer service team to find a resolution.