Edgars Fashion / Edcon

Im very frustrated that I returned a phone due to software but was told I had to pay r 1700 for a r 2000 phone, was given the phone after 10 weeks without being fixed, took my phone to pk cellular in westgate and they told me they just need to update software and I paid r 200. So as a customer at edgars im quite not happy and im very pissed at edgars and their management for lying to me.

I've placed an order, im still waiting for my parcel I dont even have a parcel number.

Ive been sending emails day and nite I even filled in plenty of online forms also and there are no answer at customer service.

Please help you took my money and I dont now where my parcel is. This is poor service

Order number [protected]

I have paid my account in full in October 2018, but you have not removed my name from the Credit Burea. I would like to close my account, but you refuse to respond to my emails and don't answer your phones.

You have given me a letter (attached) that state my account has been paid in full in 2018, why did you not remove it from my name at the Credit Burea.

Please close my account.
Please clear my name at the Credit Burea.

All my details are on your letter attached.

Kind regards,
Gideon Hoffmann

Due to COVID19, I was forced to process payment for the very first time via EFT. I called the store and spoken to Chevon Lesch, Admin Manageress at Jet Kenilworth Centre on 6 May 2020 at 09h20. She had refused to assist despite having explained I am unable to leave home. Furthermore my statement for May 2020 was not available online. In light of the COVID Pandemic, it will be much appreciated if we are assisted telephonically with account balances. All I need to know if Edgars account payment has been received and the balance is Nil.

To whom it may concern

Got a call from call centre staff twice during lockdown regarding payment. I explained to your staff that paymment will be made after lockdown is over. Then I got a call again regarding payment and on questioning your staff as to why she is working during lockdown as she is a non-essential staff, I was told she was working from home and she expected me to go out to the bank to do a left. What kind of service is this. Does your Company want me to break lockdown rules because of one month's payment. This is unacceptable service. I am seriously thinking about closing down this açcount. I don't want to do business with a company that doesn't abide by rules and regulations of the government.

T Chetty

my account was settled through mbd in december 2018, was told i will recieve a paid up letter or call frm edcon till today, im waiting.. mr motshabi mj, id no [protected] email [protected]@gmail.com
i called again today 17 feb 2020, mbd says they sorted my problem out and should be getting a call frm edcon pls help me i jst need the paid up letter
thank you

Will you please stop asking me all the time if I want a limit increase. I do NOT and WILL NOT in future want a limit increase. If you do not stop harassing and sending me SMS's I will close my account. If I ever want to discuss any changes to my account I will contact you! Do not contact me! It is annoying!

Account Number: [protected]
ID: [protected]

Good day

Hereby a follow-up on a prior complaint that I received NO response on (find link below)

https://www.complaintsboard.com/edgars-fashion-edcon-shelley-3-pack-bras-c1153271#comments

I complaint already on Aug 07, 2019. Still, 6 months later, no response.
It is unacceptable. I will not easily buy these products again from Edgars.

Regards
Zandri

When I left Edgars Somerset west mall on the 01 February 2020, around 19h00. I had two Security Officials ganging up on me on the Somerset West Mall corridors under the instruction of the Edgars Manager Mr Regan Van Ster, based on the reasons that he suspects that I've stolen something. This was on the mall corridors, where I was humiliated and had my charector defamed. The Security officers were two ladies that demanded that I go with them to the toilets, which I totally refused. Out of shock, I asked them what is their problem they say they need to search. In public, I opened my bag and the other shopping bag I had from other shops and they started asking me where I've gotten the items I had... Showed them my receipts, imagine that humiliation on the mall corridors just because the manager suspects I stole when I went to the shop to buy. My rights were violated, was treated like a criminal in front of every pass by, just because Mr Regan Van Ster suspects. Even if he suspects, that is not how the situation is handled lawfully. WHAT LEGISLATION AND REGULATIONS SUBJECT ME TO SUCH HARRASSMENT...WHAT RULES WERE THEY FOLLOWING ...why must I be dragged to the toilets. Mr Regan Van Ster of Edgars Somerset west Mall has humiliated me so much and in public. I wasn't the only customer in the shop and they have cameras in the shop and corridors of the mall, why didnt they check and verify all this before subjecting me to such humiliation in public. I've been a loyal customer for Edgars for dacades now, I've shopped on all Edgars all over South Africa and nothing like this has ever happened anywhere, except on Mr Regan Van Ster management. One question that I seem not to be able to shook from my head is why me, out of all the people that went in and out of Edgars, is it how I look ...is it my skin colour? When I shop must I always go to the car and leave my packages from other shops before I enter Edgars Somerset west mall ?, if so...what about all the people that enter the shop even with trolleys, what triggered such inhuman and violating behavior towards me by Mr Regan Van Ster...and what are those monitors by the door for, if we I still have to be harrassed like I was? I know my rights and I was treated like trash that walked into Edgars and that doesn't sit well with me at all MR REGAN VAN STER, why?...you have humiliated and defamed my character in front of everyone and for nothing. It is clear that you dont know your laws and regulations, if you do...than you dont comply to them at all.. as well as trust all the Security measures that cost so much that are put in place on all the shop exits doors as well as the cameras.

Good day

On Sunday I was returning a pair of shoes at Jet Fleurdal. After the credit I went to the shoes and underwear section where I was robbed of my cell phone out of my handbag while shopping . I BROUGHT it to the attention of the assistant Alinah Mphatseng who said I'm lucky because I bought the phone on my account on the 15'th OF January 2020 and have insurance and you will replace my phone.
They then said at 11h00 I must go and block the phone and card get an ITC number and go to the police and get a case number. Well today when I had all the case numbers upon entering and being treated like a thug by Mrs Alinah Mphatseng who said it's not their fault it I lose my phone am I sure it happened in your store. She humiliated me in front of other customers. Raised her voice and now suddenly I have to pay an Excess because I lost my phone. There is no security in that store . No service personnel on the floor only cashiers. I feel violated because after going to blacklist the phone I heard from Vodacom it was the 15'th one they had to do now from robberies at JET. And they get on average 2 every day. Now after being victimised and humiliated I still do not have a phone and must pay R800 whenever they come back to me. This is really wrong. I have spent over R50000 in that store and this is how I am being handled. Why are there no signs up warning you there are a syndicate targeting your stores and to keep your handbag in front of you cause mine hanged closed on my left hand side.
The manager is no manager Mrs Naomi Nkosi. She just stood there and let her staff member treat me like dirt.
There are thieves targeting your stores. I am without a phone. And must now pay extra to crown it all my affidavit states stolen out of bag, the manager writes on Hollard's form customer lost phone in store. I am beyond disappointed. This is not right. I have rights to and they showed no compassion or human decency Why must I pay excess if it was stolen in your store with no floor personnel or security or even security cameras and then treated like a thug, common thief. They humiliated me in public.
CM FOURIE
Claim reference :TC61402801200410669
ACC7006600110004495876
Husband phone [protected]

Email sent on 15th January 2020 - I purchased this perfume and gave it to my boyfriend for his birthday on 7 January 2020. He used it a few times since then and I cannot even get the scent at all. I paid a lot of money for this and very disappointed.

I want a full.refund or an exchange of perfumes as this appears to be old stock

Please contact me on [protected] urgently

To whom it may concern Morning

I here have an inquiry/ complain about the above account ).lately I have been going through my statements trying to figure out the total owing to you guys as I wanted to settle the account .but to my surprise I realize that my account's credit limit has been increasing without my knowing /knowledge. I would like to know how or who authorized the limit increase from what it was is in 2016 unfortunately I don't have statements prior to that, to what its on to date. if possible I would like some records from you stating /showing my request for the increase .if not so kindly assist in amending the account back to the original limit as I would not be able/afford to pay off /settle the current limit. an email was sent to the ombudsman (ombud@creditombud.org.za)on Monday but till this day no one has replied or acknowledged my email .

Never had such an awful disgusting and humiliation experience the security guard at Edgar s Hammanskraal, According to his name he is Rankapole with no name batch we also expected to trust them right, busy trying to look for clothes for my kids he then come and instruct me that I am supposed to come and pack things as it is my kid who unpacked them, No creating and as I am not even sure that it was the child that did that I am supposed to believe and pack.No matter how disparate I am I will not set my foot to that Edgar s.[protected] Andronicca

In 25/26 November 2019, I placed an online order for click and collect. I placed 2 additional orders in the week to follow, both were received. However my order dated 25/26 November has still not received the store. Nobody can account for what happened to it, if it was ever dispatched, or what the way forward is. I have wasted fuel, airtime, and time in general trying to follow up on this matter. The item I had ordered was meant to be a wedding gift. I placed the order well in advance assuming that it would arrive on time. Now in addition to the inconveniences I have suffered over the last week, I will also have to turn up at the wedding without a gift! Why do you have the option of online shopping and delivery if you are incompetent?

Good day

I would like your attention regarding my request to verify my account card which I purchase with. I saw the statement the account department sent me however, I have not used my card as it was stolen. I did however, get a new Edgards card which I bought items. Thereafter I couldn't use the card as the cashier said it isn't working.

I request your attention to this matter as I believe it is also in Edgars interest to protect their customers. Please do not advise me to go into my local Edgars store (Vaal mall) as they are extremely slow and unhelpful at the customer care department.

See attached avidavid after my robbery, some cards and items were retrieved.
See attached a picture of the two cards I have. Please confirm which card is working as I see the amount of the account is high.

I believe this should be the new card! Which the cashier said isn't working. This is an issue during the festive season as I would like to buy with my account!

Moreover, I bought a lot of underwear (bra's) from Edgards which the bra strap snapped off while I am at work! How is this quality acceptable? This is the day I tried buying all my products (underwear) with my Edgars card which claims to be not working!

I don't have my receipt as you claim I should add, however this does not prevent me to complain about the products I bought at Edgars Mall of Africa.

I was called in December 2018 regarding a new product that was being offered by Edcon.This offer consisted of data and airtime that was supposed to be loaded onto my number on a monthly basis and the said charges would be based onto my edgars account.I subsequently accepted the product and await the airtime. In and about late January 2019, I was called again by an agent asking whether I had received the bundles and I advised her that I hadn't.She advised that some clients had also experienced the problem and she was calling her clients to check of they were affected.Nevertheless she apologised.From January to August 2019 I had not received any airtime or data bundle or any notification of said transfer.I just assumed it failed again and was discontinued.I happened to look at my Full statement on August 2019 and saw that I was charged for the two products that I never received.I reported the matter to the Northgate Edgars store and they assisted me with cancelling the service and I was advised that the matter would be investigated regarding the airtime and date. I received two references shortly therafter.Your CancelProduct call . Ref: EDCP-[protected] and Your CancelProduct call Ref: EDCP-[protected].

In September 2019 I saw that I was billed again for one of the product.I went back to Northgate Edgars, annoyed at this point, and advised that I was still being billed.It turns out the customer service people who assisted cancelled the one product and not the them.They sent the instruction again for cancellation and further investigation for my refund.Your CancelProduct call Ref: EDCP-[protected].Your CancelProduct Ref: EDCP-[protected].

I hadn't received any feedback for 2 months and then in November 2019 I've been receiving a barrage of phone calls from Edcon collections department.Although it was said that a net will be placed on the system for the refund.Every agent I spoke to who called for collection, advised that the matter would be escalated and they would revert and also that a note would be placed on the system regarding the investigation.I called in last week and was assisted by a lady who actually escalated the matter as I received an sms yesterday that reads as follows:: Dear Miss L Kalipa

With regards to your recent Airtime enquiry with EDCON, kindly note your query has been processed.

The cancellation has been processed. A refund has been declined as the customer took up the subscription. As per the call recording, the sale is valid.

Regards
Edgars Customer Service"

Here is the reason for my complaint:I mever denied taking up the contract, I admitted to it from the start BUT I had and have not received ANY of the products over the months that I was being billed for.I have been purchasing my OWN fell on airtime through my banking app and at no point have I received the bundles from Edcon.Yes a contract was concluded BUT EDCON has not performed in terms of the contract and I have as I was being billed and paid every month.In essence Edcon is in breach of its own contract yet I'm being penalised as if I breached the contract.Your assistance will be appreciated in this regard.Failing which the matter will be escalated to the Ombudsman.

Kindest regards

I purchased some items online and was notified that my items will arrive on 21 November before 17:00 - see attached image.

Nothing arrived.

I called the number listed to call regarding online order (0800 203 925). They did not know who handled their deliveries and could not check in with the courier for an update.

OCC:[protected]

They simply left it at "it will probably arrive the next day".

Disgusting service, to say the least.