Ariens
reviews and complaints

I purchased a new Arians snow blower on Aug. 28th/.22. The unit arrived with the box damaged and open. The machine looked okay with no visible damage. I assembled the blower and found about 2 to 3 oz. of oil leaking from the bottom case. I did not fill the engine with any oil as yet, because of this issue. All else seems to be okay, but worried about this oil leakage and if I do fill the engines oil into the crankcase, will it leak the new expensive Amsoil I put in or have other issues. I will not accept any repairs, considering this is brand new and never run. I would request another “new” blower in it’s place as I spent a lot of money on this unit. Otherwise I will return said blower and request a refund. Please call me on this matter. Below is the information on this order.

Robert Chase

Emai: Rm3145.[protected]@gmail.com

Phone: [protected]

Ariens Deluxe 28-in Two-Stage 254-cc Electric Start Gas Snow blower

Order: SO-[protected]

Order Placed: Sun, Aug 28, 2022 02:32 PM

Order Reference Number: 1306AD7CHASE

ORDER TOTAL: $2,461.14

Amsoil was $53.97

I would prefer a call on this matter.

Are you looking for a lawn mower, or did you want to buy overpriced junk? If you want a machine that doesn't work well, gives you mass quantities of problems, and guzzles your gas, look no further than Ariens. I bought two different units from them, from Home Depot. Unfortunately, they have been in the shop a number of times for the same issues: Overheating and carburetor problems. No customer service to speak of, and Home Depot didn't want anything to do with them. No more. I will soon purchase another brand, from another store. Don't buy anything from this company. Ever!

I stand by my original judgement about my new Ariens 11528LE 926009 Model snow blower. The first big snow storm the machine was useless because the tension roller was completely loose and the auger would not lift heavy snow. It just clogged and stopped working. The All In One Rental Place that sold me this expensive machine said $70 to pickup and drop off for repair in warranty. But they could not pickup for several days. They suggested I check the belts. When I checked the belts I found the tension roller was set on the least tension position so I increased the tension and then I got through the next snow storm ok. Then today, my third time using the machine, the auger stopped working half way through the job and I again had to shovel the rest of the drive way by hand while the snow blower sat and watched and laughed at me again. I took off the top belt cover and now found that the belt had completely stretched and the belt material was shreaded inside this compartment. I stand by my first appraisal of this machine. It is a piece of junk. Sorry I ever bought the machine. The tension pins are fine but the auger will not turn at all. I am very frustrated and I feel that Ariens should do whatever it takes to remedy this situation or just give me my money back. A full refund. The machine does not even have 5 hours on it. I worked with the media for many years and I am more than willing to contact my friends to publish my story in print and on radio. Just stating the facts about very poor reliability of my new Ariens Snow Blower.