The complaint has been investigated and
resolved to the customer's satisfaction
ECCOwomens soft 7 shoe, marine, upper detaching from sole.

L Jun 13, 2019

Carmela Briones at Ecco Baulkham Hill's won't replace like for like. The shoes have been returned, (at my expense) are defective as I have an offer of replacement, but not like for like as the marine colour "isn't in stock" - yet the shoes are available to buy on line from Ecco's own site. I own five pairs of Ecco shoes, I won't be buying anymore .
Complaint number RA1311


The complaint has been investigated and resolved to the customer's satisfaction.

  • Ecco's response · Jun 25, 2019

    Hello ECCO Valued Customer,
    Please respond to this complaint with your name and email address and we will have someone reach out to you.

    Kind Regards
    ECCO Consumer Customer Service USA

  • Ecco's response · Jun 26, 2019

    Your request has been forwarded to our Customer Service in Australia who will be getting back to you.

    Kind Regards
    ECCO USA Consumer Customer Service.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.