The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ECCOwomens soft 7 shoe, marine, upper detaching from sole.

L Jun 13, 2019

Carmela Briones at Ecco Baulkham Hill's won't replace like for like. The shoes have been returned, (at my expense) are defective as I have an offer of replacement, but not like for like as the marine colour "isn't in stock" - yet the shoes are available to buy on line from Ecco's own site. I own five pairs of Ecco shoes, I won't be buying anymore .
Complaint number RA1311

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Ecco's response · Jun 25, 2019

    Hello ECCO Valued Customer,
    Please respond to this complaint with your name and email address and we will have someone reach out to you.

    Kind Regards
    ECCO Consumer Customer Service USA

  • Ecco's response · Jun 26, 2019

    Your request has been forwarded to our Customer Service in Australia who will be getting back to you.

    Kind Regards
    ECCO USA Consumer Customer Service.

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