Denmark - 6261
I bought a pair of Ecco sandals to wear on a three week trip to Europe. I wore them before I went on the trip and they seemed fine. After one day, my feet began forming blisters and continued to form them during the rest of the trip. I had to buy an expensive pair of tennis shoes and padded socks to protect my feet so I could walk! Thankfully, the Walking Company took them back. My feet are still healing after I've been home a week and a half!
I bought a pair of Ecco men's shoes in October, 2009. After wearing them for less than six weeks the...
When the soles of my Ecco MX hiking boots turned to gel and layer underneath disintegrated and tracked black...
bought some rx-7 sneakers from the ecco outlet in clinton, ct. one sneaker is completely off in the wrong...
I'd been a huge fan of Ecco shoes for over 10 years. But I will not buy another pair now that I've had problems with multiple pairs. The problem is that their soles turn to mush and fall apart. It's almost as if they'd turned to jello.<br />
My biggest gripe is that their customer service dept has a bunch of douche bags working for them. They kept insisting that the warranty coverage is only for one year - even for manufacturing defects! They offered to send me a copy of their warranty so that I can review it; what an unprofessional thing to say to your customer!<br />
I asked to speak with their manager and ended up leaving a message on his voice mail; and of course, I never heard back.
I have 8 pairs of Ecco shoes that are cursed with rotting soles. This is upsetting, as after a few yrs of...
Shoe Style ecco shaker My Dr. recommended your brand. I bought a few pairs a few years ago.The reason I buy...
I've bought four or five pairs of Ecco Track shoes over the years because they were especially cushioning for my disabled ankle. That the soles finally started to break up has been hardly surprising considering the punishment they endured, but my latest pair were not nearly as robust. The plastic soles literally ripped open. Ecco don't offer a repair service, and I couldn't prove when they were purchased as they were a gift, but Ecco recommended a shoe repairer who, surprise-surprise, features a resoled pair of Ecco Track shoes on its home page! Has the manufacture moved east to save costs, and have standards lapsed? The photos show my new pair of Eccos on the right. The pair on the left have seen a good year and a half more wear! From now on I'll be looking elsewhere.
Bought my husband a nice pair of Ecco dress shoes...even if he doesn't get "gussied up " all that often. Needless to say they sat in the closet, but when he tried to wear them recently for the first time in a while, the soles split across the ball of the sole and chunks of the heel and toes fell off. I took them to a cobbler, he told me he has seen alot of these and there is nothing he can do. There are websites that I can mail the shoes to and get them repaired for $65, but what will I get back? Anyone try this ??? They look new on top and rotton on the bottom. So much for a quality product...
I purchased a pair of Ecco walkers several years ago. Most compfortable shoes I had ever owned, and the most expensive. Walking 5 miles a day, I wore them out .. the soles anyways, rest of the shoe still looked great. I stopped in at an Ecco retail outlet to purchase a replacement pair only to find out they had been discontinued. Why do shoe manufacturers do this? Feet haven't changed much in the last 2, 000 years, you would think someone would have come up with a perfect shoe by now. Anyways, I wrote a complaint to the company (Ecco) never expecting to hear back ... my warranty had long since expired. A couple of months later, I found a nice little box on my front portch. Opened it up ... lo and behold, a brand new pair of Ecco walkers ... compliments of Ecco. Only problem, these new shoes (even though more expensive) are crap compared to my old ones so I hardly ever wear them. Moral of the story is ... never associate a name brand with quality ... and ... if you have an issue with a product "good", or, bad let them know about it. I think sometimes companys hear so much negative feedback they tend to overlook the things they were doing right.
My Ecco Shoes just fell apart, with very little wear and great maintenance - they always had shoe trees and were polished regularly and the temperature was always fine. The soles just crumbled all over my car mat, staining the carpet with sticky tar. Don't buy Ecco! the leather part of the shoes is still in great shape, but the soles are now a gooey tar.
There is now a Facebook Group - Ecco Shoes Suck! - please join to increase awareness about poor quality of Ecco and also to band together to demand they begin to stand behind their products.
Bad experience (add words) :
Mr K Moore, I agree with you too. I bought a pair of this Ecco in HK to my dad celebrate his birthday, the reason I bought because he loves the pair (ECCO) he is wearing now (MADE IN JAPAN) that he bought many years ago in HK, after we back home open the box happily, we by accident pull out the shoe pad found out a word 'MADE IN CHINA' printed inside the shoes on the shoe pad which is not very very obvious be seen if you simply just look into the shoes, we questioned WHY NOT printed 'made in China' on the sole of the shoes but NO WORDS show on the sole????
We don't mean products made in China is bad, but since the price is expensive, HKD1300 (even after discount, it is HKD1040), the sales of Ecco said the shoes is made in Europe, we questioned why the shoes is not made in Denmark or Europe but CHINA !! The shoes made in China, it really doesn't worth HKD1040 for a shoes since we know very well about China. Why sales of Ecco cheating us??? WHY ???? Also the sales said the shoes have air-max, I think the sales also cheating us too !!!
Ecco claims itself a Denmark shoe making company, it is cheating he customers by printing MADE in CHINA inside the dark side of the shoe, we are very disappointed, I also think my dad will experience the same as Mr K Moore soon.
Ecco, you will lose four more customers forever (include other family people) !!!
ecco.com > men > business > basic > boston > Art. no. [protected]
I have had to call ECCO customer service dept. and not had any problems I don't know how some of you can...
I am not that big of a sucker that I bought more Ecco shoes after my fist one disintegrated, I just had a shoe buying spree one year.
First were my City Walker Cap Toes. I only wore them ~2 times be year. After a couple of years in the box, the sole of the heel started to break off in large chunks. They had a total of MAYBE 48 hours of total ware on them! I sent them in and they were replaced.
Second was a pair of Gore-Tex Track II High. Same thing, heel started to fall apart in chunks. Sent them in and they were replaced.
Third was a pair of Life. These turned to sticky gummy goo. I really though I stepped in someones discarded gum. So I start to scrap the sole of my sole on the cement sidewalk. The gum keeps coming. Black gooey gum. It turn out to be the sole of my shoe. It DISINTEGRATED!!! I never wore them, and now they fell apart. I am sending them in, we'll see what happens...
THIS IS ABSOLUTELY RIDICULOUS!!! My most expensive shoes that I never wear cannot last longer than my crappy tennis shoes that I wear ALL OF THE TIME!!! WTF
ECCO has to really get their act together.
While in New York with only my Ecco lace-ups for shoes, I was horrified to discover they the left heel had shredded itself at some point during my stay.
I've read some of the complaints here and since I'm certain my shoes are more than one year old, I won't even bother attempting to deal with what has been universally described as uncaring customer service.
My main problem with the shoes is that they were quite pricey yet have self-destructed more rapidly than any other shoe I've owned in my life (running shoes excluded). The heel system is SO fragile, that even the heel that did not blow out felt vulnerable to a similar fate. My DocMartins also had air cushion soles and NEVER fell apart, even after much more use than these Ecco's.
Thank goodness they were the only pair I've owned as they are certain to die as the last pair I will ever own.
These shoes are the worst shoes I have ever purchased. They are advertised as medium width shoes, but in...
STAY AWAY FROM ECCO SHOES. I have purchase several pairs of ECCO Shoes, and in every one of them the soles have disintegrated after being worn for a short period of time and they do not stand behind their brand. This has not happened to me with any other brand, and I own MANY pairs of shoes
The latest case was a pair of sandals, which I wore only a couple of times. And I mean a couple of times, the upper portion of the sandals are brand new, with absolutely no sings of wear AT ALL. If you would like it I can send you the pictures so you can see them. I sent them to ECCO, and they returned them this week indicating that:
1.- “Ecco offers a one-year warranty on all their shoes. After evaluating your shoes, it has been determined, based on the model that they exceed the one year warranty period.”
2.- “When repairing Ecco shoes, we remove several layers of the original sole. Unfortunately base layer of polyurethane is deteriorating, therefore, we are unable to bond a new sole to your shoe.”
As you can see, when buying ECCO shoes, you must find out when they were manufactured, to make sure that you have a chance at the “one year warranty”.
It is amassing that shoes of this cost, and claimed quality, will fall apart after wearing them for only a couple of times. These are totally undependable shoes. Absolutely not a shoe to be taken on trips when you plan to do a lot of walking, or you run a good chance of having to buy a new pair of shoes to finish the trip. Like I said, I only wore these sandals a couple of times, and now I can through them away.
I bought nice Walking Shoe Ecco, black Lace up with Gore -tex, water proved. The outer Soles have...
I have a number of pairs of Ecco sandals and boots. The soles have deteriorated after little wear on 3 pair...
I have a pair of Ecco shoes where the soles have deteriorated. Rest of the shoes are in perfect like new condition. The layer of polyurethane has deteriorated where they are unable to bond a new sole to the shoes.
They are over a year old and Ecco has a year warranty. It doesn't matter if they are made of defective matterial, Ecco does not stand behind of their product. For such an expensive shoe this is unacceptable.
This is my second pair of Ecco shoes where the soles have deteriorted. I had always thought Ecco to be an excellent brand to buy, but not anymore. I will never buy Ecco shoes again.