Ecco

Soles defect - besides being greasy, they opened very large cracks.

I would appreciate it if you could tell me what I should do, since I tried to contact the customer support of ECCO and KRM but I have not received any reply (nor confirmation of receipt) to my contacts.
I do not want to believe that ECCO has an attitude of disrespect towards its customers.

I bought this shoe just this year (less than a year) and worn it for less than ten times. And right now both sides of the shoe sole is ripping apart. Please refer to the pictures. I bought this shoe for such an expensive price and this is the quality that i got. Hope Ecco would do something (e.g. send me a voucher to claim another pair of shoe)? I bought it from Gurney Paragon Ecco branch in Penang, Malaysia.

The price of the shoe was more than RM500, close to RM600. With such a quality it is really disappointing.

On a visit to NYC in October 2019, we bought a pair of man's leather shoes for my husband at a store on Madison Ave.
I do not keep invoices for over two years, so no invoice is available.
He hardly wore them. Lately, he has wanted to use them and found the soles disintegrated; once he started walking, they left black greasy marks on the wooden floor and black pieces from the soles fell all over.

Hi,
The golf shoes I bought lost 2 of the inserts where the cleats are fitted. I returned them to the shop in Faro Portugal where they were purchased still within the guarantee period. I left them with them for a few weeks and got a call saying that they would replace them. I then got another call asking if I would be happy to accept black as they did not have white. No problem for me. Then I received another call saying that they did not have that shoe anymore. So I could come back to the shop and get a voucher to spend in store. As I bought the shoes in the sales, there is nothing I could buy are want to buy. I asked about a refund and the said no refunds company policy. Under EU law I should be entitled to full refund for defective goods if I'm not happy with a credit note.
Regards,
Mr Alexander Moynihan.

The tops of my shoes look like they are brand new. However the soles look like they are rotting apart. They are so comfortable and I don't wear them often because they are my dress shoes. But this weekend my wife noticed black rubber parts on the floor and it was the soles. It appears that ECCO has a known issue as I see there are many such complaints.

I would like to know if my order has been processed if not can l cancel it please.Thanks.

I found the advert on a Google Ad which is still active and about 4 down on the front page from the Google search for 'golf shoes'

Cheap Golf Shoes Clearance - 70% Off, 2021 Fashion Sale
Ad·
https://www.eccoukshoes.com/
Fast Delivery & High Quality, Shop Favorite Golf Shoes. Fast Delivery & High Quality...

I ordered the golf shoes on or about 10 September 2021 and paid with my John Lewis Mastercard £43.44.

I have also provided my credit card provider with all the details I have.

The fraudulent site sent me tracking details of a package but when it arrived about 3 weeks later the item shipped was cheap green scarf. I asked they send the correct item but their only response was the item is now out of stock.

The Google Ad and URL are plausible and giving ECCO Shoes an unjust reputation.

This is a fake website sending cheap and nasty objects not relating to what you purchase in good faith.

If an offer sounds too good be very aware.

I wore my gore-tex Ecco shoes and as I walked I felt a funny bouncing at the bottom. When I looked, I was shocked to see the bottom of shoes started disintegrating. My left shoe is totally broken and my right shoe bottom has cracked and ready to become same. Please see the picture of my left shoe as attached. I've taken very good care of my shoes and top sole is as good as new, bottom is NOT worn out from walking and yet the bottom of the shoe is totally destroyed from inside. I would expect Ecco shoes to have an outstanding quality and have long lasting life and this doesn't feel like it.
Incident happened and the picture taken on Oct 4th, 2021.
I would like a replacement or repair if that's even possible.
Regards
My name: Oktay Ozkan
Email: [protected]@yahoo.ca

Looks like you have big problems with the soles of your shoes. It costs about 100 euros and has one time use. Is not possible to disintegrate from the first use. I was at the office with them and I was soo embarrassed because pieces of them started to fall. Is such a pity that the leather is so good quality and I have to throw it away. I don't know how you can convince me to buy a new pair, because now i'm left with the opinion that your only supplier is a disaster. It is not possible to pay 100eur for a pair of shoes and be ashamed from the first use, because the sole decomposes.

Hi, I bought a pair of Ecco white Velcro strap golf shoes whilst on holiday they were in the sale, to be honest I've had them in my wardrobe for 2-3 years still boxed and never worn them, reason why my husband was ill and sadly passed away and then COVID I did not play golf until recently, and on the morning 5th September 2021, I teed off on a par 4 before I reached the green the right sole came completely off so I had to carry on until I finished the 2nd hole where I could walk off but the sole came off as I was leaving the 2nd tee, I am 74 and a very active player and like good quality items (a) for smartness and for comfort when the first sole came off it made me trip almost over but my trolly saved me. In the 30 years I've been playing golf I have never, never experienced anything like this before or even heard of anything like it, as good golf shoes are expensive I thought I was fortunate to buy a pair of Ecco shoes in a sale but I certainly didn't expect this to happen. Hope you will live up to your reputation of ecco shoes are the best and look into my problem of golf shoes that the soles has actually crumbled to bits and could have caused me to trip and fall over and may have had serious consequences I will await a reply from you on my email . Angela Dolton.
[protected]@googlemail.com

On 8/31/2021 I tried to purchase 2 pairs of shoes on Ecco's website. I used my Visa Debit Card. I received an error saying to contact my CC company. I checked online and there is nothing wrong with my account. On 9/1/2021 I used my wife's CC, same error message. I check online, and now I have two charges pending! No credit card works on their site but there are charges appearing for these now multiple purchases.

Customer Service,

I have the same problems as other buyers of Ecco shoes where the soles have fallen apart. I've read the complaints of Hieke Wijnsma (July 18, 2021), Michael Savuto (Jun 30, 2021), Roger100971, Jacqueline Cordell (Jun 18, 2021), Susan Schiff (May 25, 2021), Leora Druchman (Jun 07, 2021), Cheques (Jun 07, 2021), and many others who have the same concerns that the soles of various Ecco synthetic soles have fallen apart. So, I'm not the Lone Ranger on Ecco synthetic sole failures! Their experiences and complaints are the same experience I had yesterday while wearing a pair of Ecco shoes, which I store in the original Ecco shoe box when not being worn.
The upper leather portions of the shoes are in excellent condition but the soles just broke apart. Very disappointing experience for such a shoe failure, and for a product that cost well over a hundred dollars. After reading the reviews of others about their similar experience, I will not consider getting another pair of Ecco shoes having synthetic soles or possibly any kind of Ecco shoes. Your company needs to resolve the sole failure problems!
The shoes were purchased from Macy's store several years ago and the store will not provide any customer service satisfaction other than "sorry" which is a sorry state of affairs!

Russ-South Pasadena, California

Sole of the right boots is disintegrating.

I purchased a pair of lace up brogue eccos. Have worn them twice. The third time today running through the hospital my soles collapsed and chunks of the soles were flying through the air! The the other part of the sole split. Apart from the fact I nearly fell over with a million hospital staff who also purchase ecco shoes watching.

I paid a small fortune for these shoes and am really disappointed.
I normally buy 6 to 8 pairs of ecco shoes per year. This is the second time this has happened to me. My ecco sandals also died a familiar death as the sole snapped in half. Thinking it was a once of bad pair I did not complain.
Boot makers refuse to resole ecco shoes.

i bought a shoe on this website on aug. 16, was charged 89.95, didnt get any order confirmation or anything, you can't contact any costumer service as there is no info for contact, on my statement it comes up as jason ives, not even ecco, please be aware that this is a total scam and there should be some awareness on this matter

i lost close to $100 in this scam

I bought a pair of Ecco boots in December. I thought I'd pay more and get quality. I did not get quality. The uppers are great: quality leather & gore Tex, well put together.
The problem is the soles: as you can see in the photos the heels have crumbled. This started almost immediately. They now literally flap after no more than 6 wears: around 60 km of walking.
I've contacted Ecco, but because I don't have reciept they aren't interested. "Take it up with the store". I just want them to fix my boots! Not interested in money back.
Hey Ecco! Fix my boots! I now know crumbling soles is an issue with your shoes. Not acceptable at the price you charge!

Ecco shoes ordered on 17th July 2021 have not been delivered and no delivery details have been given.
Shoes were paid for on 17th July 2021 and the money left my account on that day.
ECCO SOFT 7 SNEAKERS FOR MEN- DARK BLUE/DARK BROWN
[protected] size 10
1.Please inform me of the reason for this delay and when I can expect delivery.
2. Also inform me of why the payment was taken from my bank and no confirmation email or delivery details were sent to me.

Robert Oldfield

These are a model I think you have discontinued. It's leather upper and looks more like a dress shoe than a golf shoe.
I've had them much more than a year, but they show hardly any wear.
The soles are splitting and coming apart. I am happy to provide photos
The heel are also beginning to split, longitudinally like the soles. Continued wear will certainly result in soles coming off

I have started wearing my new shoes today for the first time and the rubber soles are crumbling away!
Which is a great thing for the environment once they end up in the landfill but not good when they are on my feet…. (I kept this pair as spare during my last visit to the Netherlands.) I am a huge fan of Ecco's and am devastated to see these beautiful and comfortable shoes see deteriorate!
Hoping for a good outcome, looking forward to your reply.
Kind regards,
Hieke Wijnsma

My husband went out to mow the awn and came back in with the sole of his shoe coming off. It is disintegrating. I have two pairs and I am afraid for him to wear the other pair. I do not have the warrantee on these shoes but wanted you to know that I will be very leary of purchasing Ecco shoes again. We have always been happy with the quality before.