Ebay CA review: An EBay Canada seller & EBay Canada both lied to me, repeatedly

After I finally opened my EBay Canada account less than a month ago, I keep encountering abnormal & deviant sellers on this platform.

In particular, a seller with EBay Canada user name as vipoutletcanada whom I placed & paid fully an item on Feb 13/26 with promised delivery date Feb 15-17/26 to my shipping address.

No tracking number or any shipping movement for 4 days, I then did an "order cancellation" request on Feb 16. This vipoutletcanada seller responded only after 2 days on Feb 16 & declined my request by claiming , OR LYING!, that "item has already shipped" .

Now with a tracking number, I discovered that not only I was correct that no shipping attempt whatsoever has been made since Feb 13 but the carrier still did not have the package at all as on Feb 16.

I contacted vipoutletcanada again on Feb 16 requesting a full refund as I did not get this item & it was already late & they made no shipping attempts at all for over 4 days. I also contacted EBay Canada & after so much efforts fighting & struggling with their autobot, I was finally able to speak online with a JB person from EBay Canada who, to my understanding & in short, told me I shall get my full refund in 3 days & he would notify the seller and so on . JB assured me to "rest assure"...& EBay will make sure that I get my money back, their whatever money back guarantee, etc. confirming that no shipping at all Feb 13-16/26.

On Feb 20/26, I still not getting my money back, so I contacted & fought again with EBay autobot. This time, I was only allowed for Ebay to call me.

For about 40 minutes I was speaking to an "Acil" person from EBay over the phone. Amongst other things, "Acil" said I shall receive my full refund by no later than Feb 24/26 and that I could " throw it away", "do whatever you want" if I received some item from vipoutletcanada who not only not refunding me but carried forward the already late item shipping which I had indicated to them repeatedly that I did not want this anymore but a full refund.

I even gave this "Acil" person my compliment as a new EBay user about this policy of EBay, under the circumstance, I did not have to contact, struggle & waste more of my time to arrange an item return, if I would receive some thing from this seller at all.

I had to spend way much more time with EBay Canada when I still not getting my money back on Feb 24/26. Part of my totally frustrating email exchanges with EBay Canada on Feb 24:

...

"I SAID "item was late, seller lied, fake full refund regardless promises from ebay agents on feb 18 online & over the phone feb 20/26"

FAKE FULL REFUND PROMISES TO ME FROM EBAY ON FEB 18 & FEB 20.
EBAY LIED TO ME 2 TIMES THAT I WOULD GET FULL MONEY BACK REGARDLESS I RECEIVED THIS ITEM OR NOT AS IT WAS NOT SHIPPED WITHIN REASONABLE TIME & WAS LATE! !"

...

DID YOU REVIEW IN FULL THE PHONE CONTACT I HAD WITH "ACIL" ON FEB 20?
I AM VERY MUCH CERTAIN THAT SHE TOLD ME I WOULD GET A FULL REFUND BY FEB 24 & I CAN DO WHATEVER WITH THIS ITEM< IF I EVER RECIVE IT< WHATEVER IT WAS, REGARDLESS, ETC. AND SHE ASSURED ME OF THIS AT LEAST TWO TIMES!"

From EBay:
" ...• I understand your concern regarding the Feb 20th, communication with "Acil" where you were informed that you would receive a full refund by Feb 24th and could keep the item if it was delivered at any time.

• Since that assurance was provided, you want eBay to re-investigate this case and help you with the refund without returning the item..."

"THIS IS ABSOLUTELY REDICILOUS AND I DO NOT WANT TO WASTE ANY MORE TIME WITH THIS SELLER AS I STATED REPEATEDLY SINCE FEB 18 OR ON THIS

I DID NOTHING WRONG AND ALL AS PER YOUR SYSTEM SET UPs

THIS SELLER USED AN "ITEM WAS SHIPPED ALREADY" LIE AND 2 DAYS TO FIRST DECLINE MY ORDER CANCELLATION REQUEST I PLACED ON FEB 16, JB FROM EBAY CAN COFIRM THIS WHEN I CHATTED WITH HIM/HER ON FEB 18 FOR A FUMM REFUND

THEN I SPOKE WITH ;ACIL' FROM EBAY ON FEB 20 AS THE SELLER NOT ONLY NOT REFUNDING ME BUT FORCEFULLY WANTED TO SEND ME SOME THING MANY DAYS PASS THE PROMISED DELIVERY TIME FRAME. THIS 'ACIL' PERSON FROM EBAY TOLD ME WHAT I HAVE ALREADY STATED CONCERNING THIS SHIPPMENT AND MY REFUND THAT TURNED OUT BEING A BIG DISAPPOINTING LIE FROM EBAY !

SIMPLY ONE LIE AFTER ANOTHER AND THIS IS HOW EBAY AND THIS SELLER HAVE BEEN TREATING A BRAND NEW EBAY CUSTOMER SINCE FEB !# WHEN I PLACED THIS ORDER
TOTAL SHAME AND DISGRACE WITH THIS SELLER AND EBAY ! "

No wonder EBay Canada was not letting me a second online chat with a human but a phone call that EBay Canada would not give me a copy of phone communication records or email confirm what their people had promised me on the phone as they could lie whichever way they want & have no accountability at all AS I SIMPLY CANNOT PROVE IT OTHER THAN MY OWN WORDS...