EasyCare’s earns a 1.7-star rating from 0 reviews and 22 complaints, showing that the majority of vehicle owners are dissatisfied with extended service contracts.
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Extended warranty
I purchased a vehicle from suzuki 1 year ago with 47, 000 miles on it and purchased a extended warranty thru this company (Suzuki) with easy care warranty company for $1600 for an extended 75, 000 additional miles on my used vehicle. My vehicle needed a new engine due to having two repairs for front crank seal due to the engine coming off the line damaged, put into this vehicle (2006 dodge stratus) and now needing a new engine. No fault of my own, i had all scheduled maintenance done on this vehicle. When the warranty company was contacted for payment on the repairs, they were denied, them stating the coverage was expired. They also stated the warranty they have for this vehicle was an extended warranty from the 3 / 36. That was impossible when this company knew this was a used vehicle with 47, 000 miles on it. They refuse to budge and something needs to be done. This vehicle has to have a new engine and is sitting waiting for repair. I am making payments for a vehicle i don't have. This vehicle is in great condition and the warranty company has not cooperated in honoring the warranty. Something needs to be done regarding this company and the fact they are ripping off hard working people.
The complaint has been investigated and resolved to the customer’s satisfaction.
Easy care
I purchased this extended warranty with my used car. When it came time to use the warranty I was told that they did not agree with the cost of the services performed on my car and would not pay the dealer the amount required to fix the car. Therefore, a difference of $500 was passed to me. These were all areas that were covered under warranty. However, the warranty company claimed that the dealership was asking too much for the repairs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just got off the phone with easy care...Two words STAY AWAY! I bought a 02 jeep with an extended warranty from the dealer. Had a few problems with the Jeep, tried to use easy care 2 other times and they said the items were not under the warranty. The last time I was on vacation with family in Ohio, and my Jeep air compressor went. Took my jeep to repair shop told them I had easy care and they told me to call them when I get back home. I called easy care, the lady told me I could get reimbursed for the repairs, and to send in the paper work. I did waited and waited, called back and easy care told me they never got the paper work, and they said to fax it over. I did and 2 weeks ago waited and waited...called back today and they told me the claim was denied. Because I authorized the repairs and they did not. I talked to the supervisor and he told me their is no provision in the contract for reimbursement. He sounded like he was reading from a script. There is NO customer service with these guys. I am cancelling the contract and going to research REPUTABLE extended warranty companies for my Jeep. Stay AWAY from easy care.
"Easy Care" is NOT easy and they don't care! I've had my car in the shop six days (of course that is only 4 days to easy care since they don't count weekends. I purchased the premium plan in order to have the best service on my "luxury pre owned" car. The local adjuster drags his feet, easy care does not coordinate anything, and the service personnel can't do anything about their schedule. The six days of rental service is now up and NO ONE can tell me when they might get around to dealing with my claim! WOULD NOT RECOMMEND THEM EVER! So much for customer service!
Overview of EasyCare complaint handling
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EasyCare Contacts
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EasyCare phone numbers+1 (800) 538-4181+1 (800) 538-4181Click up if you have successfully reached EasyCare by calling +1 (800) 538-4181 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (800) 538-4181 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (800) 538-4181 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (800) 538-4181 phone numberContract Customer Service+1 (800) 521-2774+1 (800) 521-2774Click up if you have successfully reached EasyCare by calling +1 (800) 521-2774 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (800) 521-2774 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (800) 521-2774 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (800) 521-2774 phone numberGAP Claims & Customer Support+1 (800) 458-7071+1 (800) 458-7071Click up if you have successfully reached EasyCare by calling +1 (800) 458-7071 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (800) 458-7071 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (800) 458-7071 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (800) 458-7071 phone numberHead Office+1 (888) 343-7196+1 (888) 343-7196Click up if you have successfully reached EasyCare by calling +1 (888) 343-7196 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (888) 343-7196 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (888) 343-7196 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (888) 343-7196 phone numberDent Repair Customer Support+1 (800) 865-4249+1 (800) 865-4249Click up if you have successfully reached EasyCare by calling +1 (800) 865-4249 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (800) 865-4249 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (800) 865-4249 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (800) 865-4249 phone numberKeyCare Customer Support 24-Hour Hotline+1 (800) 230-2434+1 (800) 230-2434Click up if you have successfully reached EasyCare by calling +1 (800) 230-2434 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (800) 230-2434 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (800) 230-2434 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (800) 230-2434 phone numberRenew Your Vehicle Coverage+1 (800) 760-7791+1 (800) 760-7791Click up if you have successfully reached EasyCare by calling +1 (800) 760-7791 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (800) 760-7791 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (800) 760-7791 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (800) 760-7791 phone numberGet Coverage For Your Vehicle+1 (855) 331-9493+1 (855) 331-9493Click up if you have successfully reached EasyCare by calling +1 (855) 331-9493 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (855) 331-9493 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (855) 331-9493 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (855) 331-9493 phone numberRoadside Assistance+1 (678) 225-1000+1 (678) 225-1000Click up if you have successfully reached EasyCare by calling +1 (678) 225-1000 phone number 0 0 users reported that they have successfully reached EasyCare by calling +1 (678) 225-1000 phone number Click down if you have unsuccessfully reached EasyCare by calling +1 (678) 225-1000 phone number 0 0 users reported that they have UNsuccessfully reached EasyCare by calling +1 (678) 225-1000 phone number
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EasyCare emailsinfo@easycare.com100%Confidence score: 100%Supportmperrett@easycare.com94%Confidence score: 94%communicationabraswell@easycare.com90%Confidence score: 90%communication
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EasyCare address6010 Atlantic Boulevard, Norcross, Georgia, 30071, United States
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EasyCare social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all EasyCare contacts
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I am trying to cancel my membership with Easy Care Center. I obviously have a monthly membership that I never agreed to. There has been a monthly charge on my credit card statement of $39.97. Please e-mail me to let me know that this problem has been taken care of.
Thank You, Jennifer Philbrick.
I purchased the Total Care coverage when I bought my 2011 Ford Fusion. Recently there was a problem with the emission control system; purge valve, carbon canister and related to dirt getting in through Ford's "capless fueling system" which was poorly designed and has since been improved with the 2013 model. There have been several instances of the check engine light coming on relating to a failure in this system. There is even a Technical Service Bulletin out about this issue. After battling with them over the phone and the Ford Dealership in my town spending 45 min on the phone with them, they finally relented and covered it. I had to do a lot of research on this issue which paid off but I would advise not to purchase their coverage. Better to get it from the auto manufacturer than a 3rd party which is what they are. They were also not very friendly on the phone. Ford customer service would probably have covered it immediately if I had purchased their warranty coverage based on what they told me. I did not know at the time that Easycare was a 3rd party company.
"Oil leaks" are covered by the contract... Sorry sir, that's a "oil seap", we will not cover that... Oil leaks must cover the bottom of the car with oil...
Brake switch went out. Sorry sir, only "manually controlled" switches are covered...
Don't buy! These people are crooks!
Has anyone taken these people to small claims court? If so, please let us all know how it went.
I bought a 2005 Dodge Ram 2500 with 106000 and purchased easy care warranties, and had rear axle bearings go out a month after I bought the truck. I had to argue with them to cover the bill, six months later rear differential went out they fixed no questions asked, the way it should be, six months later still under the 24/24000 mile warranty the motor started to make noise. They would not fix it unless I paid for tear down so they can inspect the motor to see if it was driver error or a legitimate failure before they would cover anything. Seems to me they would automatically find it as driver error so they wouldn't have to pay. I wouldn't recommend this company to a broken donkey, putting it nicely. They are out for themselves and the hell with the customer.
DO NOT... I REPEAT... DO NOT WASTE YOUR MONEY BUYING, THIS CRAP! YOU MIGHT AS WELL JUST GO TO THE TOILET TAKE THE MONEY AND FLUSH IT AWAY!SAME THING! SWIRLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL
DONT GET EASY CARE!..THEY ARE ALWAYS COMING UP WITH EXCUSES TO NOT PAY FOR YOUR REPAIRS..DONT WASTE YOUR MONEY, YOUR BETTER OFF KEEPING YOUR MONEY
BEWARE of easy care warrtnties, your better off to fix it yourself or payout of your own pocket for repairs.
OMG OMG OMG i am sooo thankful that you ppl have left comments about this company and that i did the research before i invested. im also very sorry yall got punkd out yall $$.. i think im going to go with endurance warranty...well after i google them. cause i aint got THAT kinda time nor $$.. i think im going to also call the dealership and see what they suggest too. Thanks and Sorry!
My truck is in the shop now (5-14-13) and has been there for over a month. From reading your comments I feel only gloom is ahead. I purchased a ford f-150 limited 2008 in 2011. I have only driven the truck for 22, 000. Now the engine is gone per the dealer, however, easycare wants to know exactly what caused enigine failure. In the meantime I'm waiting for their investigator's determination, not to mention I'm still paying a 700/month truck note. I do feel really bad for you guys and i'll probably be one of you in a little bit, but I refuse to throw away 700/month. I will clean my truck out an tell the finance company where to pick it up. I know my credit will suffer by in this economy who has money to throw away?