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MixUnit Complaints 20

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12:41 pm EDT
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MixUnit Ordering process

I ordered a shirt on 5/31 and it is still currently processing as of 6/13. I have sent several emails to the customer support on the website but I have yet to receive a response. I have ordered from this website before but it was before covid . I have attached the order confirmation number . There should be a number I can call for customer service but there isn't one provided on website.

Desired outcome: I would like my money back or at least get a response as to why my order is taking so long to process.

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7:55 pm EST
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MixUnit My order not coming and no contact with the comapny

I’m really bummed about this and I knew it was too good to be true with cds and other accessories for cheap. I’ve bought a couple of cds a few months back with some hopes that the latest it will come in would be the following month but has been way longer. I would just like a refund now and a warning to anyone using this website to get anything. Another thing they definitely should work on if they are the real deal is contact information and being active to their customers.

Claimed loss: 6cds

Desired outcome: Please refund

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9:17 pm EST
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MixUnit Have not received my orders.

Back on April 9th I ordered 21 CDs and then on April 13th I ordered 15 more CDs. On April 20th I ordered two t-shirts and 4 more CDs. After about a month I began emailing the company to check on my orders. After corresponding sporadically for months I was told to be patient and I would receive my orders. On August the 10th I received my order from April the 20th and haven’t heard or seen anything since.

Claimed loss: 36 CDs and or approximately 250 dollars.

Desired outcome: I either want my CDs or my money

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Is MixUnit Legit?

MixUnit earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates MixUnit highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about MixUnit to understand what to expect from them.

We found clear and detailed contact information for MixUnit. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mixunit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mixunit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mixunit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • MixUnit's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • MixUnit protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Be aware that MixUnit's website appears to be selling firearms. While it's important to exercise your Second Amendment rights, it's equally important to ensure that you are doing so safely and responsibly.
  • We conducted a search on social media and found several negative reviews related to MixUnit. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:31 pm EDT
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MixUnit CD order

I placed an order for a CD on July 18th, it said the shipping was 7 to 10 days, today is August 1st it still has not arrived, & every time I try to track the order it says the order is "processing". I've contacted customer service twice and left my number it said I would hear back from someone within 12 hours, I never heard back from anybody. I've also sent an email to the website, asking for an order update or if my order hasn't been shipped out yet, a refund. I still haven't heard back from anyone. This is very bad business, how are you a expecting to be reputable company that doesn't have a legit customer service or even proper tracking on customers orders?

Desired outcome: Either my order that I payed for, like ASAP. OR - If my order hasn't even been shipped out, I'd like a refund.

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9:45 am EDT
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MixUnit Order CDs

I’ve placed an order on 4/17/2023 and here it is 7/05/2023 haven’t received my order yet still saying processing but they took my money. I have order CDs with them last yr but it didn’t take this long so that’s why I placed another order with them. I had sent bout 4 messages from the website to customer service and still no response. I even emailed them.Never ordering nothing from them again.

Desired outcome: I want my money back

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1:26 pm EDT

MixUnit I am complaining about an order that I placed on 5/05/2023

I never did receive my package I ordered on 5/05/2023 and here it is 6/20 2023 and I have not received anything from mix unit all it keep saying that my order is being processed I have asked them to contact me by phone and e-mail have not received anything I have not had this problem from them before this I spent over $40.00 dollars with them this do not make any sense to me I am going to report them to bbb.

Desired outcome: I would like a refund please

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9:03 am EDT
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MixUnit Ordered cd on april 20, 2023... Nothing received!! Scammers!!!

I usually know better than to order something from an unknown vendor, so I guess I was scammed. This PISSES ME OFF! I'm contacting the BBB to report Mixunit! Nobody responds and the phone number for customer service is no longer in service. Maybe, they are already in jail, where they should be! I will now report these scammers to my credit card company to get my money back! Shame on you! KARMA!

Desired outcome: Get my money back and prosecute these scammers!!!

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1:41 pm EDT
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MixUnit No updates on ordered items

I recently placed an order near the end of April. About April 23rd I believe it was. Today is May 8th and the status of my order still shows it is being processed & has been showing this the entire time.

My bank has already been charged for this item. I can’t get a hold of anybody. The listed phone numbers don’t work, disconnected or to a different entity. I found an email address and have yet to receive any kind of response or update.

Desired outcome: Refund me or send me what I ordered. Provide customer service

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10:00 pm EDT

MixUnit CD's ordered but not received since Oct 2022 and Nov 2022

Date Order Number Status Tracking

11/8/2022 214558 Processing — 10/19/2022 213805 Processing — I ordered the above CD's and I have not received them or been contacted back except to tell me that the owner is in very ill health and he is the one that does the shipping and there is only 11 other employees and they can't do shipping. This sounds like a scam to me so I alerted Mr. Adam Calhoun who's CD's I ordered. He said that if I did not get this resolved by June 2023 that he will pull all merchandise of his from the company. Please let me know what is going on

Laurie Whittaker

[protected]

[protected]

173 Copperhead dr

Monterey, Tennessee 38574

Desired outcome: Want my CD's please

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9:53 am EDT
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MixUnit Two CDS

I ordered Two CDS in OCT 2022 for two Christmas gifts and I keep sending an email on the status of the two CDS and I keep getting an email about one of their employees is sick with blood transfusions in the hospital and to be patient because he is still recovering. I finally asked for a refund this month April 2023 and they tell me to be patient as he is still healing in the hospital. I have been patient but someone needs to either complete my order or send me a refund This is horrible service. I had to get two family members different gifts for Christmas as this order never came. At this point I think I was scammed and will never see the two CDS or a refund. Wanted to share my experience here as I now see so many others have had the same thing happen. Thanks Lisa

Desired outcome: I just want a refund at this point if that is possible as it appears no one is in charge at this company

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4:55 pm EDT
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MixUnit Two cd's that I never received.

I didn't receive orders for two cd's, the first one is by crunchy black & la chat titled"hood" & the other cd is by 3-6 mafia titled "laws of power" the crunchy black & la chat cd was ordered in December 2022 or January 2023 & the 3-6 mafia cd was ordered early April 2023. Please send a email for the timeline for shipment & please send a e-mail for the day the shipment is received, thank you.

Desired outcome: Want to still receive cd's or refund if they can't send the cd's.

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12:53 am EST

MixUnit Shirt

I ordered a shirt on December 1,2022 as a Christmas gift and it is now February and I still haven’t received it! Two weeks after I ordered it I emailed them to ask about my order and they gave me some story about the owner being in and out of the hospital! Christmas passed and my loved one didn’t get the shirt so I emailed them again to ask for a refund of my $30 but no one ever responded! I noticed that their Instagram and Facebook accounts have been taken down but their site is still up and I’m sure they are still taking orders and not fulfilling them. Someone needs to send these scam artists to jail! I wish I would’ve checked the reviews before I bought the shirt because it looks like so many people have had the same experience! It just makes me so angry that people can get away with doing that!

Desired outcome: I want a refund!

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9:52 am EST

MixUnit Ordering CDs

Placed an order in November 2022 and as of January 9-2023, no merchandise has been received.

Continually contacting their "support line" and I keep receiving the response that the owner is sick and in and out of the hospital! Well, I emailed them AGAIN today and the same excuse - about the owner being in and out of the hospital yet they took my money.

If the owner is in and out of the hospital and you can't process orders then stop taking peoples money.

DO NOT ORDER FROM MIXUNIT - THEY ARE SCAMMERS!

And for those that are posting they have received great service from this company, YOU NEED TO STOP LYING!

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SRich1
US
Feb 05, 2023 12:55 am EST

I had the same issue! I’ve been waiting since December 1, 2022. They said the owner was in and out of the hospital then! I never got my order or my money back!

S
S
stone187
hortense, US
Mar 29, 2023 12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of SRich1

same issue , ordered few cds in October 22 still nothing

ComplaintsBoard
A
7:42 pm EST

MixUnit Credit card charged-no merchandise

I placed an order of clothing and cd's in October 2022 and still no product today 1/6/2023. I have plenty of email correspondence from someone at the company that keeps telling me that the owner is ill and the company does not know when they will refund orders or fulfill order obligations.

View Order: 213434ALTHEA LUKE SIGN OUT

Sun Oct 09, 2022

Qty Name SKU Each Total

1 For Broken Ears | Tems CDAL25982 $5.99 $5.99

1 age sex location | Ari Lennox CDAL49088 $5.99 $5.99

1 Shea Butter Baby (Remix EP) | Ari Lennox CDAL21944 $5.99 $5.99

1 TEMPORARY HIGHS IN THE VIOLET SKIES | Snoh Aalegra CDAL37219 $5.99 $5.99

1 Ugh Those Feels Again | Snoh Aalegra (2019) CDAL23066 $5.99 $5.99

1 VIBES | Men's T-Shirt CLOT19961-KELLY_GREEN-L $29.98 $29.98

Subtotal $59.93

Shipping:USPS Standard [USA Only, 7-10 Business Days] $8.95

Total $68.88

Desired outcome: I want someone at the company to fulfill my order. I want the products urgently. If the owner is sick then someone else has to fulfill orders or stop having people constantly allow new orders to be done.

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C
5:48 am EST

MixUnit Paid for order on November 29th and I still haven't received it , it still says it's processing. I just want my money refunded back to my be card

My orders placed in November has not arrived and is still in process. I haven't had a bad experience until now. So I want my money refunded for order number 215305. Please . The order is for 6 cds , they were going to be presents, 3 for December birthdays , which have passed now . Some for Christmas but I am looking at other options. Below are screenshots from where I asked about my order . It also shows each cd and the cdal number for each. This experience drove me toward another company to rely on. If I receive this order because I'm trying to cancel it after trying and trying to get an ETA, I'm gonna take legal action. All of a sudden everyone is getting the story that the owner, the boss, this godly person that runs a company of over 10,000 ppl. By his self. I don't buy that crap, no one can control 10000 puppets!

Desired outcome: Please just give me a refund

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AJL1976
US
Jan 06, 2023 7:47 pm EST

Hi Crystal,

The site needs to stop taking orders and let the public know what is going on. I placed an order in October of 2022 for six cd's and 1 shirt. This was my third online order from them and great experience up until now. It is January 2023 and I still do not have my products or my $68 refunded.

I will say that I have sent an email numerous times and someone responded. I keep getting this same email response (read below). I truly feel for the owner and hopes he heals soon but the company needs to stop taking orders if they can not fulfill them without the owner. Terrible!

******************************************************************************************************

Hi,

Thanks for checking in. At this time we really don't have an exact ETA of when orders will be processed (including cancellations/refunds/returns). You may or may not know our owner who was the most hands-on with the company and did mostly everything on his own; he has been in and out of the hospital with serious health issues and is currently recovering. We are a VERY small team so this has definitely been a struggle for everyone all around but what we can do is guarantee that every order will arrive safely, we just don't have an accurate time frame of when that will happen.

Thank you again for your loyalty and support!

Sincerely,

Your Boyz

@MixUnit.com

ComplaintsBoard
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3:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MixUnit CDs

Waited 5 days after I ordered before I asked for tracking information and they couldn't give me a Eta because the owner has been so called in and out of the hospital. I've been in and out of the hospital the past few days yet I still paid them. If you can't process orders because of the owner health then don't take peoples. Seems like a Scam! Read the reviews online before ordering from this place

Desired outcome: Full refund

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AJL1976
US
Jan 06, 2023 7:50 pm EST

This is the same response I keep getting too from them from my order placed in October of 2022. The BBB needs to temporarily shut business down until the owner or someone else in the company can turn things around. The website is still taking people's money but can not fulfill the orders..RIDICULOUS!

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7:09 am EDT
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MixUnit Dj khaled mix cd god did

Hi I am a customer and ordered a cd by dj khaled god did and have never received my order! Tried emailing these people at mix unit and never get a response and tried calling and number is disconnected! I demand a full refund and want my credit card charged back the amount I paid for this cd! Please respond to me asap by phone number [protected] or by email [protected]@gmail.com! This is a bunch of crap and will not be tolerated! A complete scam!

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9:08 pm EDT

MixUnit I have not received my order why not

Order GLOo1267795US has not arrived was for my son's birthday Ben McCallum if rosewarne st 8024 spreydon Christchurch where is my 75.00 doller order of CDs please I want my money bak or CDs use have ripped me off I'm so unhappy I ordered these CDs on march 11th it's now 23rd may carnt call u numbers disconnected I am feeling really ripped off

Desired outcome: CDs and money returned to credit card as 3 months my son's birthday been and gone he got no presents

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10:50 am EDT

MixUnit 2 cds I never got refunds back on or anyone to contact me

Its has been months and cant get anyone to respond back to me or my money put back on the card that I used as well as no one picks up for the complaint board I need my refund and i'm demanding it before I call a higher-end please someone get back with me as soon as possible it would be greatly appreciated thank you.

Psa -
The cds were sent to a correction facility in louisiana and they would not take them for parental advisory they immediately sent them back in the same box with the same wrapping in them within the amount of days that it needed to be refunded to them my card to be refunded with the money yet I have not heard from anybody in the money has not been put on my card and he has no cd so I paid for cds that yet are not in my presence.

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12:07 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have purchased several t-shirts from www.mixunit.com which were on sale. These were supposed to arrive weeks ago but still nothing and I don't have any idea what is going on. Of course I've tried to contact MixUnit, but it seems like they don't really care and no one ever answered. I want to get a refund, but since these guys decided to ignore me I doubt...

Read full review of MixUnit and 19 comments

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Overview of MixUnit complaint handling

MixUnit reviews first appeared on Complaints Board on Jul 13, 2016. The latest review Ordering process was posted on Jun 13, 2024. MixUnit has an average consumer rating of 1 stars from 20 reviews. MixUnit has resolved 0 complaints.
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  1. MixUnit Contacts

  2. MixUnit phone numbers
    +1 (888) 649-8648
    +1 (888) 649-8648
    Click up if you have successfully reached MixUnit by calling +1 (888) 649-8648 phone number 0 0 users reported that they have successfully reached MixUnit by calling +1 (888) 649-8648 phone number Click down if you have unsuccessfully reached MixUnit by calling +1 (888) 649-8648 phone number 0 0 users reported that they have UNsuccessfully reached MixUnit by calling +1 (888) 649-8648 phone number
    +1 (860) 216-6602
    +1 (860) 216-6602
    Click up if you have successfully reached MixUnit by calling +1 (860) 216-6602 phone number 0 0 users reported that they have successfully reached MixUnit by calling +1 (860) 216-6602 phone number Click down if you have unsuccessfully reached MixUnit by calling +1 (860) 216-6602 phone number 0 0 users reported that they have UNsuccessfully reached MixUnit by calling +1 (860) 216-6602 phone number
  3. MixUnit emails
  4. MixUnit address
    241 Ledyard St., Hartford, Connecticut, 06114, United States
  5. MixUnit social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2024

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