Early Moments

Early Moments is a scam and false advertises. The add claims there are no hidden fees and no further commitment, which is misleading.

After ordering "Three books for $5.95, " on March 2, 2011, a confirmation email immediately followed the submission and stated, "the items will be shipped in 7-10 days and arrive within 3 weeks, " March 4th, the payment was processed. March 16th an email was received stating that the order had been shipped which was over 10 days from the original email and the payment being processed. Now, by April 20, 2011, the three books still have not been received. Through email correspondence on April 5th dissatisfaction in the amount of time that passed was expressed. The response from, ashirley@earlymoments.com, was to wait 3-4 more weeks!

To my surprise, on April 15, 2011, there was a debit to my account for $18.96. An email was sent inquiring about the charge, to which a response has yet to be received. After a research effort around the Early Moments website, a customer service number was located [protected]) I was able to get through the automated answering service to get a representative, who stated the charge was for the book club that I enrolled in when making the initial purchase. The representative implied that I had not read the fine print, when in fact I had. The agreement states that notification will be sent on the intent to send the next set of books and that there would be 10 days to agree or deny. A notification was not sent. In the end, the refund for the purchase and the $18 charge was provided, but its not worth the headache.

By pass this “deal” it is not what it seems.

I WANT TO CANCEL MY SUBSCRIPTION ACCT#[protected]-217

Early Moments is recieving monies from stolen credit card numbers. When you call the customer service they give you the runaround and say they have no way of knowing whose account the money is going into. This smells fishy and they need to be more accountable to safeguard peoples money.

Bad business all around.

What a scam! I demanded free cancellation for being mislead. They tried to charge me thirty to cancel for their misguidance. Then sent an email saying they did cancel it.to turn around and all new how I'm doing being a member... Delivery status failed! When i tried to tell them it should have already been cancelled.so now I'm being charged for something and have no idea how to stop it

The way they set up the membership should be illegal. They lure you in with "Free" books for your infant and then charge you $19.99 if you don't cancel within 4 weeks. As a new mom with barely any sleep, how can you notice this charge on your credit card? And they keep doing it! I finally found a "pause membership" button but there is no information on how to cancel a subscription, how to remove your credit card info, etc. Total scam. These people should be arrested for preying on new moms.

People same thing happened to me. This company has partnership with scam scheme. People think they will receive prize if they purchased good from featuring company usually for very low prices. I picked this company to purchased five books for total of 5 bucks. However, they keep sending me books every month. I didn't pay attention because I wasn't using my credit card at that time. My mom uses it. When she complained to me and I checked the credit statement. I (or her) was billed more than 20$ every month since March. Imagine how much money they been making from us. I called then and they just simply said my account been cancelled. I never had a memebership with them. In fact I never create an account with them. This is clearly fraud. They refused to refund all the money they making of me and my mom. They tricked and lied to people. How can I sue this company?

I signed up with Early moments for the attractive package offer - unknowing that I am signing up for sequence of shipments. I have not yet received my first package & I am charged again for second shipment without any intimation or any email to allow me to order / cancel the shipment. The site does not have any way to cancel the shipment within 24 hours. On the 'contact us' phone no, asking to enter 9+3 digit invoice number - which I am not able to find on my order details on their web-site. It does not show where the payment info is stored, they have simply stored the payment info used for first shipment & now charging again & again without allowing customer to authorize it. This is a complete scam & if they will not cancel my membership & stop further payments to my account I will also report them to BBB.

www.earlymoments.com

they charge our cc without authorization.

This is a clombia house type fraud! They continued to bill my account without authorization and send books unsolicited. It was extremely difficult to stop them, Beware!

The Early Moments, is the WORSE organization, that I 've ever got in, they're getting money from people for just nothing, I'd recommend anyone to not order anything from this site !

I have ordered too since december 2012 from this company and nothing received till now, they have charged me $18 more on my credit card for another package and I emailed their customer service, they answered that it is done automatically and will be sending a package of books every month! Unless I asked to unsubscribe. I unsubscribed, still awaiting the two packages, they don't answer their e-mail!
There must be a way to report them to any authorized authorities to shut them down and return us our money or books!

I was sent a special offer, via email through Everyday Family's website, for baby Einstein set of books for 5.95. After taking 6 weeks to finally receive my special offer I was charged another $19.95. Still not sure what I'm being charged for but this unexpected charge acquired me some overdraft fees! I wish I had read this complaints board before I gave these people my credit card info!