Early Moments
Reviews and Complaints

This is same happen to me. I was not aware of any fine print for continuation of service. I am still in wait for my first original shipment that I was advertised in a reputed magazine. Recently without informing me, my card has been charged $18.96 in pretext of 'Continue Education'. There is no button like 'Cancel Membership' (You can just hold membership for max 3 months, I do not what will happen after 3 months).

These are really bad practices, Such companies are getting card number with fine prints indicating malicious intentions to make (or survive) money in business by selling cheaply available books on exorbitant price.

It is really a headache and troublesome. But a cautious step for other before dealing with such companies over web.

Early Moments is a scam and false advertises. The add claims there are no hidden fees and no further commitment, which is misleading.

After ordering "Three books for $5.95, " on March 2, 2011, a confirmation email immediately followed the submission and stated, "the items will be shipped in 7-10 days and arrive within 3 weeks, " March 4th, the payment was processed. March 16th an email was received stating that the order had been shipped which was over 10 days from the original email and the payment being processed. Now, by April 20, 2011, the three books still have not been received. Through email correspondence on April 5th dissatisfaction in the amount of time that passed was expressed. The response from, ashirley@earlymoments.com, was to wait 3-4 more weeks!

To my surprise, on April 15, 2011, there was a debit to my account for $18.96. An email was sent inquiring about the charge, to which a response has yet to be received. After a research effort around the Early Moments website, a customer service number was located [protected]) I was able to get through the automated answering service to get a representative, who stated the charge was for the book club that I enrolled in when making the initial purchase. The representative implied that I had not read the fine print, when in fact I had. The agreement states that notification will be sent on the intent to send the next set of books and that there would be 10 days to agree or deny. A notification was not sent. In the end, the refund for the purchase and the $18 charge was provided, but its not worth the headache.

By pass this “deal” it is not what it seems.

Hi. Bob Israel here, I'm President of Sandvik Publishing/Early Moments. I just stumbled upon your posting and I'm very sorry for your trouble. Hopefully, this has long since been resolved but, if not, please give us another chance. Here is a toll free number that rings at the desk of Pam, who is our Customer Service Director. [protected]. I guarantee you she can resolve this problem to your satisfaction. Just let her know you are KYMom. She can also transfer you to me, if you'd like to speak personally.

Early Moments is a scam and false advertises. The add claims there are no hidden fees and no further commitment, which is misleading.

After ordering "Three books for $5.95, " on March 2, 2011, a confirmation email immediately followed the submission and stated, "the items will be shipped in 7-10 days and arrive within 3 weeks, " March 4th, the payment was processed. March 16th an email was received stating that the order had been shipped which was over 10 days from the original email and the payment being processed. Now, by April 20, 2011, the three books still have not been received. Through email correspondence on April 5th dissatisfaction in the amount of time that passed was expressed. The response from, ashirley@earlymoments.com, was to wait 3-4 more weeks!

To my surprise, on April 15, 2011, there was a debit to my account for $18.96. An email was sent inquiring about the charge, to which a response has yet to be received. After a research effort around the Early Moments website, a customer service number was located [protected]) I was able to get through the automated answering service to get a representative, who stated the charge was for the book club that I enrolled in when making the initial purchase. The representative implied that I had not read the fine print, when in fact I had. The agreement states that notification will be sent on the intent to send the next set of books and that there would be 10 days to agree or deny. A notification was not sent. In the end, the refund for the purchase and the $18 charge was provided, but its not worth the headache.

By pass this “deal” it is not what it seems.

I WANT TO CANCEL MY SUBSCRIPTION ACCT#[protected]-217

how do I stop the shipping. because I got the first three books. and now they are sending me more books how do I stop it ?

I've been experiencing the same problem as the rest of you and while I was able to cancel my account, before I was able to do that they had sent out more books. Now I was told if I sent them back I would receive a refund with in 24-48 after they were received. And while I sent them in on January 13th, they are telling me they haven't received them, thank God I decided to use UPS so I could confirm when they were delivered to the address I was given which was indeed confirmed as 6 days later. Not to mention I've been keeping track of all my conversations with these people and considering it's been 3 days and have since then have not refunded me. All I can say is that these people SCREWED WITH THE WRONG PERSON!

looks like early moments is frad company. My wife purchased books for $5:95. I see now that they are charging for some other orders, which I didn't place. Very misusing cridit/debit cards.

Early Moments is a scam and false advertises. The add claims there are no hidden fees and no further commitment, which is misleading.

After ordering "Three books for $5.95, " on March 2, 2011, a confirmation email immediately followed the submission and stated, "the items will be shipped in 7-10 days and arrive within 3 weeks, " March 4th, the payment was processed. March 16th an email was received stating that the order had been shipped which was over 10 days from the original email and the payment being processed. Now, by April 20, 2011, the three books still have not been received. Through email correspondence on April 5th dissatisfaction in the amount of time that passed was expressed. The response from, ashirley@earlymoments.com, was to wait 3-4 more weeks!

To my surprise, on April 15, 2011, there was a debit to my account for $18.96. An email was sent inquiring about the charge, to which a response has yet to be received. After a research effort around the Early Moments website, a customer service number was located [protected]) I was able to get through the automated answering service to get a representative, who stated the charge was for the book club that I enrolled in when making the initial purchase. The representative implied that I had not read the fine print, when in fact I had. The agreement states that notification will be sent on the intent to send the next set of books and that there would be 10 days to agree or deny. A notification was not sent. In the end, the refund for the purchase and the $18 charge was provided, but its not worth the headache.

By pass this “deal” it is not what it seems.

Early Moments is recieving monies from stolen credit card numbers. When you call the customer service they give you the runaround and say they have no way of knowing whose account the money is going into. This smells fishy and they need to be more accountable to safeguard peoples money.

Bad business all around.

What a scam! I demanded free cancellation for being mislead. They tried to charge me thirty to cancel for their misguidance. Then sent an email saying they did cancel it.to turn around and all new how I'm doing being a member... Delivery status failed! When i tried to tell them it should have already been cancelled.so now I'm being charged for something and have no idea how to stop it

The way they set up the membership should be illegal. They lure you in with "Free" books for your infant and then charge you $19.99 if you don't cancel within 4 weeks. As a new mom with barely any sleep, how can you notice this charge on your credit card? And they keep doing it! I finally found a "pause membership" button but there is no information on how to cancel a subscription, how to remove your credit card info, etc. Total scam. These people should be arrested for preying on new moms.

People same thing happened to me. This company has partnership with scam scheme. People think they will receive prize if they purchased good from featuring company usually for very low prices. I picked this company to purchased five books for total of 5 bucks. However, they keep sending me books every month. I didn't pay attention because I wasn't using my credit card at that time. My mom uses it. When she complained to me and I checked the credit statement. I (or her) was billed more than 20$ every month since March. Imagine how much money they been making from us. I called then and they just simply said my account been cancelled. I never had a memebership with them. In fact I never create an account with them. This is clearly fraud. They refused to refund all the money they making of me and my mom. They tricked and lied to people. How can I sue this company?

I signed up with Early moments for the attractive package offer - unknowing that I am signing up for sequence of shipments. I have not yet received my first package & I am charged again for second shipment without any intimation or any email to allow me to order / cancel the shipment. The site does not have any way to cancel the shipment within 24 hours. On the 'contact us' phone no, asking to enter 9+3 digit invoice number - which I am not able to find on my order details on their web-site. It does not show where the payment info is stored, they have simply stored the payment info used for first shipment & now charging again & again without allowing customer to authorize it. This is a complete scam & if they will not cancel my membership & stop further payments to my account I will also report them to BBB.

www.earlymoments.com

they charge our cc without authorization.

This is a clombia house type fraud! They continued to bill my account without authorization and send books unsolicited. It was extremely difficult to stop them, Beware!

The Early Moments, is the WORSE organization, that I 've ever got in, they're getting money from people for just nothing, I'd recommend anyone to not order anything from this site !

I have ordered too since december 2012 from this company and nothing received till now, they have charged me $18 more on my credit card for another package and I emailed their customer service, they answered that it is done automatically and will be sending a package of books every month! Unless I asked to unsubscribe. I unsubscribed, still awaiting the two packages, they don't answer their e-mail!
There must be a way to report them to any authorized authorities to shut them down and return us our money or books!

I was sent a special offer, via email through Everyday Family's website, for baby Einstein set of books for 5.95. After taking 6 weeks to finally receive my special offer I was charged another $19.95. Still not sure what I'm being charged for but this unexpected charge acquired me some overdraft fees! I wish I had read this complaints board before I gave these people my credit card info!

I seen on my PayPal account I was charged $ $22 and some cents on the 7th about 10:30 p.m. and never ordered the books

I am being charged for a subscription I never signed up for. I paid a dollar for a few Disney books, but it never stated that it was an on-going subscription. This company is stealing from me. It is taking money out of my account without my consent. I would like a refund. My name is Courtney and my email is maresscourtney@gmail.com.

I've been charged to my chime account I dint have an account number but my na.e is shantea woodruff I love at 401 duli. Street madisonville ky 42431 and I have gotten charged 22.83 from yall that' I didn't know was gonna come out I want my money back

Some time ago I bought 3 books only. Today I got a surprise charge. I don't even have an account with them.

I did not subscribe to anything or bought anything and they charged me 23.90.

This company did not inform me that I was buying a subscription after my first order. Now I receiving charges and books I never oredered

I had done the 4 books for a dollar and i was just charged 45.38 and im really p***** off i want f***ing money back now ... ...

They took out money off my account and I had unsubscribe before my free membership was over need my money back they took out 21.96 that I didn't agree to

I got charged $23.76 from the earlymoment today .I am not a membership, in order to win $100 pizza hut, i picked two offers and i paid $2.00 for 2 books. Never got those books and, did not win the gift card, why the y processed a payment of $ 23.76 from my debit card ending 3775? I need my money back Asap.

My credit card was billed but I keep getting notification saying transaction declined, when in fact it already took the money off my card! Have read many complaints wish I would have did that first before entering my card information!

I have an unauthorized charge from early moments. I didn't have the money for that to happen put my account in the negative along with NFS charges which really put me in a financial situation