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Early Moments Customer Service

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Sandvik Publishing

934 Plaza Drive
Montoursville
Pennsylvania
United States - 17754-2400

Customer Support Phone Numbers

1800 353 3140(United States) 5 6
1800 675 6995(Canada) 0 1
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
The company is committed to being one of the most valuable early literacy resources.
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Early Moments Complaints & Reviews

Early Moments / Book Not Subscribe for and Not Receive

Cs
Jul 22, 2019

I didnot apply for a subscription, but keep getting emails about payment attempts not successful, I emailed asking what are they trying to charge me for and what is this company. Not resposes was given and the emails stopped so did the charges then I got an envelope today about books i did...

Early Moments / early moments disney

Sc
Jul 17, 2019

This is my 3rd try trying to cancel the Disney Books. Are you really SO big that you need to hire an outside company to do your canceling- yet can't allow people to cancel on the phone unless during YOUR business hrs? Also since I've cancelled twice, & you've continued sending, by taking...

Early Moments / false subscription

Cc
Jul 01, 2019

I was charged for a subscription that I did not make I have not received no books I don't even have kids, o would like to be reimbursed immediately, , please contact me immediately I have read some other complaints about false subscriptions, it's not right taking people's money like that I...

Early Moments / dr. seuss book subscription

Ms
Jun 26, 2019

Hi! My name is Deanna Hall i keep receiving at the client message from my bank card stating that how old dr. Seuss books for being subscribed to y'all Club. I was trying to see if I can get that subscription to getting off cuz I know that I didn't make no account with y'all for money to be...

Early Moments / I am complaining about the fact that I stop my subscription. with early moment books and now i've been charged a fee.

Re
Jun 23, 2019

I check my account and notice a i was charge 21.96 for 3 books. I very upset because most company sent out a notice about the amount due. Reminding you never recieved anything. Go to the website i see that it was being prepared for package so i go and stop for 3 months. I email the company...

Early Moments / the un-notice subscription and cost for cancellation

Ya
May 17, 2019

I like your books, and my kids love them too. but I really don't like the way you do business, and the way you handle cancellations. Using cheap first shipment to get customers and hope them don't know whey already subscript to monthly shipment, or hope them forget to cancel or at least at...

Early Moments / unauthorized charge after subscription was canceled

Mm
May 08, 2019

I have canceled my early moments account and I was charged on 02/26/19 for books I did not ask for. I found this out after looking through my bank history when I came across this issue. I canceled my early moments account because I could not afford it anymore. I do hope this issue i...

Early Moments / I cancelled my subscription, and i'm still receiving books.

Re
Apr 15, 2019

I do not want to receive any more books. I cancelled my subscription about 2 months ago, and I'm still receiving books. I have not opened the two shipments I received, and I would like to know if I can return them to you. With iPads and internet, my grandchildren are not interested in...

Early Moments / charged for extra books

Br
Feb 05, 2019

I ordered 1 set of the Disney Wonderful World readers. I have been sent 2 sets now and charged $21. for each set on my PayPal account. I will not pay for any other sets sent and charged to my PayPal account. The books were very nice and the kids like them but I won't order again if this i...

Early Moments / dr. seuss books

Ai
Feb 04, 2019

They are scam artists!!! The receptionist was very rude. They said that if a website promoted wrong information especially price wise... That business is held responsible. I told her first of all I am the customer. Your company (early moments) should be behind that company that is falsely...

Early Moments / disney books

Di
Jan 26, 2019

I too was one that paid 3.99 for 3 books for my Great Granddaughter they arrived we were very pleased. However a week later 3 more books arrived without my knowing why. And my bank card was debited 14.44 I tried calling to get these books stopped but received a message to go online to...

Early Moments / extra shipment sent without my authorization

Je
Jan 26, 2019

I was actually a subscriber for over a year and a half; initially you would receive emails with what package was next (which helped remind you that books were coming) and you could go in and modify if you wanted the package of books or if you wanted to skip the shipment. Regardless of the...

Early Moments / charge

Lo
Jan 21, 2019

I received a set of unsolicited books. Please cancel my subscription. Originally, I wanted the books for great grand children. I cancelled before because my children live out of town. I donated the books to a children's medical facility. The books are fine and I know they will be enjoyed...

Early Moments / deceitful and disgustingly lousy

Ri
Dec 27, 2018

Startina business relationship by abusing people with mice-type terms of service subscription authorizations which require a phone to be used to cancel and then never answering the necessary phone call? This company is NOT to be trusted for any reason unless you dig frustrating overcharge...

Early Moments / unauthorized subscription and payment charged

Vi
Nov 26, 2018

This company has the worst customer service ever. I ordered 1 book from them and they signed me up on a continuing book subscription without my knowledge or authorization. They charged my debit card for another set of books. I called them to get a refund of the amount they charged behind...

Early Moments / unauthorized charge

Dd
Nov 01, 2018

BEWARE future shoppers this company will take your hard earned money but won't deliver your books and they will hang up on you if you try to resolve this over the phone. I wish there was an option to choose 0 star because this does not deserve any positive rating at all. I am absolutely DISGUSTED...

Early Moments / books

La
Oct 09, 2018

This company is shady! only putting the membership information in the terms and conditions. That information should be in plain sight! charging peoples credit cards more than once unless they actually know about it is shady! I would like the refund of my $21 bucks that I did not authorize...

Early Moments / not receiving what was on my invoice

Me
Sep 26, 2018

I already contacted company thru email, and still no response 4 days later!! I ordered the 3 books for $3 and you get a backpack and sticker activity book as well with 3 books for $3 free shipping!!! So recieved the books but no backpack and no sticker activity book even though it shows on...

Early Moments / involuntary subscription

Ta
Sep 01, 2018

My name is Ta'Nea Johnson. I purchased some books (8/2018) from early moments and no where in the ordering process did it show that I would have to sign up for a subscription. Had I known this information, I would have never purchased these books. Even the email that was sent, confirming...

Early Moments / unauthorized credit card charge

Gl
Jul 16, 2018

7/05 trans date 7/8 post date mcc code: 5968 R# 249064181860572706344806 SVK Dr. Seuss Books $18.96 I did not make this purchase and will not pay this amount I have not receipt on file what was even charged to my acct. I have tried calling the phone number and no answer I order Dr. Seu...

Early Moments / unauthorized use of credit card

Su
Jun 28, 2018

Ordered one book for my granddaughter - wothout warning was inundated with shipment after shipment of Dr Seuss books and alphabet and number books with invoices all marked PAID and my credit card number on them. I never ordered those books! I gave the books to my granddaughter anyway, but...

Early Moments / used a coupon for $5.95 and got charged $18.96

Bl
Jun 27, 2018

I used a coupon I got from Motherhood Maternity, it was for 5 books for $5.95. I ordered them and got the 5 books and was charged the initial $5.95. Now I was charged again for $18.96 because I guess it automatically enrolled me in a subscription! I didn't read that anywhere on the page!...

Early Moments / unauthorized credit card charges and no payment and shipment confirmation

Wn
Jun 11, 2018

This is very annoy that your sending books without any notice of payment made, shipment. it charged me THREE times during the time I was on vacation!!! Also one of the shipment was lost because I never know the existence. And there is no way to delete my credit card information from my...

Early Moments / childrens books

Ru
May 07, 2018

Signed up for a promo as well as a subscription. After 3 weeks I emailed to find out if my books have been shipped and where my tracking number was. Received an email a couple days later that due to demand & it being Dr. Suess month, there is a delay & my books would be sent the following...

Early Moments / scaaaammmmm book subscription

Te
Apr 03, 2018

I ordered a deal for 3 books with some stickers and a growth chart for only $3.99 however nowhere was it made clear that one order meant my information would be saved and automatically signed up for a monthly subscription... I ordered on march 4th and didn't receive my package until april...

Early Moments / children's books

Ca
Mar 07, 2018

Complete scam. Do not purchase unless you actually want a subscription. Received an ad through Motherhood Maternity for 5 Dr. Seuss books for a promotional price. The ad clearly stated "no ongoing commitments" and "cancel anytime". We ordered through the website, including some extra books for a...

Early Moments / dr suess scam

Oj
Feb 14, 2018

These people give u 5 free books, followed by signing you up secretly for an extra subscription. Ontop of the dr suess. So. I call and cancel my account. A month later. They charge me 26 and 29 dollars. Out of nowhere. I call and cancel again. 'oh sorry the second part of your account...

Early Moments / books I haven't received and an account I didn't make

De
Feb 10, 2018

First off I order 4 book for $1 and never received them and today I was charge $21.96 for an account I didn't even made so I would like my money to be refunded because what y'all did was very bogus and when I order the book it never said anything about being a subscription account so I...

Early Moments / early moments book for $1

He
Feb 08, 2018

I was ordering the book for $1 off of a survey to apply for a reward card and it took that off and now it has charged me $29.95 and I didn't order another set of books? I would like to be refunded of this because I never received the first book in the first place and now I'm being charged...

Early Moments / early moments ordering books for $1.00

So
Feb 03, 2018

They charged me the dollar for the four books. And, then it said at the end of checkout they didn't even accept the payment to use a credit or debit. I was using a prepaid card that had my income tax money on it. So, after saying they didn't accept my card. I exit out the page...

Early Moments / dr. suess subscription

Ta
Jan 17, 2018

I cancelled my subscription (after I found out there was a subscription) and I still got charged $41; I didn't even get any books other than the promotion books that I already paid for. I got a letter in the mail a couple days ago saying I was being sent to collections for failure to pay...

Early Moments / facebook doctor suess books

Al
Dec 16, 2017

Bought 5 books for 3.95, no where at all was there mention of a subscription, was charged 21.95 on my account today 1 month after the first purchase, don't expect to see what I was charged for and am furious, tried to cancel subscription but don't have the account number because who keep...

Early Moments / dr. seuss/ early learning package

Co
Dec 10, 2017

I just ordered the 5 books for $3.95 promotion from an ad on FB and unfortunately didn't see all of the complaints about unauthorized charges/ unauthorized membership enrollment. I DO NOT authorize this company to make any additional charges on my account, so if any further charges appear...

Early Moments / dr. seuss book club/ dr. seuss properties early moments

Cy
Nov 26, 2017

About A Month Or So Ago I Was Doing A Survey To Get A Gift Card One Of The Options Was To Purchase That's When I Purchased Get 4 Books For 1$ For My Grandson. And They Charged Me Twice. $4.99 I Have No Understanding Of Why They Took Double The Price And As Of Today I Never Recieved Any Of...

Early Moments / ordered the $1 for 4 dr seuss books and it’s now taken off over $5 from my debit card

Ka
Nov 15, 2017

I was scrolling through Facebook & did an online survey which then directed me to your website... the offer was 4 dr Seuss books for $1! Not 5, 6, 7$! I want to unsubscribe or whatever so that my card isn't charged anymore and I want my money back? Why does this seem to be a recurring...

Early Moments / dr. seuss book club

Is
Nov 01, 2017

I did the survey for Wal-Mart gift card did the add for the book club it asked for my card info put it in got charged and yet it said on the sight it was denied so I tried again and was charged again for the $1 but on the sight again said it was a prepaid card and it couldn't take it and...

Early Moments / not allowed subscription

Ca
Oct 22, 2017

i find it funny that everyone seems to be saying the same thing that im about to say. i was subscribed to a service i didnt even choose to subscribe for and am now getting charged money for books i didnt even buy or choose to buy. I did the 1$ for four books payment and saw nowhere at all...

Early Moments / unauthorized charges!!

Yv
Oct 21, 2017

I signed up for 5.95 Subscription was very happy with my order came in timely fashion my 6 year old loves the books however they have charged my card without authorization and now telling me I must pay to cancel out the subscription I will advise others not to purchase from this company...

Early Moments / books

St
Sep 20, 2017

I'm trying to cancel my order to Early moments. The number they give to cancel is the wrong number I tried to call it 3 times and there was this girl on the phone talking about telling me the balance on a gift card. My grandson love the books but I'm on disability and i can't afford to buy...

Early Moments / cancel my subscription

Ne
Sep 05, 2017

Hi, I saw the advertise on the Facebook since I am a new mom I'm excited to buy a books for my daughter, and it's on very cheap price 5books for $3.95 plus free shipping ( first time ordering online books ) so I gave it a try.. After I ordered I saw this automatic membership/subscription...