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Early Moments  -  being charged for subscription that was canceled

B
Author of the complaint
12:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
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I am being charged for a subscription or something. I did that buy three books for $1 and that was it now I'm being charged almost $22 and I didn't want nor did I subscribe to more. Now it's taking money from my account away from money needed this week for bills please let me know how I can get my money back. It's pending in my account right now and I would like to keep my money and not pay for something I had no idea was happening thank you

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44 comments
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S
Sep 03, 2021 12:42 am EDT

Canceled

S
Mar 09, 2021 12:08 am EST

You guys have then over $200 from me and 8 can't get ahold of you guys or get you to stop om tired of you taking my hard earned money with out my permission, that's f**Ken stealing! I want my money back and I want it now. I have had enough I had the exact amount of money I needed in my account for a bill and you guys took money out of my account without permission and for something I don't want, and I was short for that bill that I had to pay and that ended up costing me a fee and other charges that came out to $350 that I don't f**Ken have [censored]! Once you get this email me, [email protected]

A
Feb 26, 2021 9:04 am EST

They keep on taking my money 23.50 they need to give me all my money back I did not sign up for this

S
Apr 28, 2021 7:35 pm EDT

I only want 1 book and y’all charging me for them how do I get all my money back

A
Feb 26, 2021 9:03 am EST

They keep on taking 23.50 from me I did not know about all that they need to give me my money back

M
Feb 25, 2021 8:41 pm EST

I've gotten charged the same 4 times of same amount and only have received one I don't know how to get a hold of them because I threw bill away by accident please let me know how I can get a hold of them in my email please [email protected]

Y
Feb 06, 2021 9:32 am EST

I'm juts going to get a new debit card like this is dumb I owe 59 dollars and they're trying to charge me 24 more for sending books and I can't stop it so I'm just going to get a new debit card its basically stolen at this point

K
Jan 28, 2021 1:51 pm EST

Stop sending this books don't want any more thank you

A
Jan 06, 2021 7:17 pm EST

I am having the same problem. I have been charged twice. Both charges were $23.75 and I did the purchase three books for $1. I did not subscribe to anything and am furious that this is now taking $58 out of my bank account for only buying three books for $1. I wish for my money returned to me, how do I go about this refund?

K
Dec 05, 2020 12:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I need my money back and why it take my money. Can u get my money back and off my name list please

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C
Sep 06, 2020 7:32 am EDT

I ordered one book I did a survey the book I got was was for one Dollar now for some damn reason there changing me 21 $ when I never asked for a membership

C
Jun 01, 2020 7:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I can’t understand Why we charge money in my card every week that’s really I buy for 1 dallars but I see we charge 23.42 I want my money back.

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T
Feb 01, 2020 6:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered the 4 books for $1.00 and got charged 23.00 for the books 2 weeks later i dont want the books. I need my 22.00 refunded

S
Nov 05, 2019 6:45 am EST

I was online doing a survey and bought four books for a $1 and it takes money off my card every month I didn't sign up for subscription and I would like if you'll will please refund my $21 dollar back to my account please and I would like if you'll cancel that account please

S
Nov 01, 2019 12:15 pm EDT

I’m cancel longtime ago, but they didn’t stop get money from my account. They changed many times. I want my money back or report this.

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U
Oct 09, 2019 6:44 am EDT

I want my money back or I will report this to the police this is not fair u are stealing from family with kids I only paid for the $1 deal now I'm getting charged $23 for something I didnt sign up for

S
Sep 28, 2019 12:32 pm EDT

They shouldn't be charging 25 dollars to anyone's account. People do not sign up to pay that much for books nowadays. They won't let me cancel the subscription manually. I would like to cancel my subscription, permanently.

G
Aug 07, 2019 2:04 pm EDT

Yo pague 4libros por 1 dolar y me estan cobrando una suscripción que yo no hice y estan tomando dinero de mi cuenta y tengo emergencias y biles que pagar me tomaron $23.87 y asi sean 1 o 2 dlls no tienen porque hacerlo si tu no diste autorización quiero mi dinero para atras gracias

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J
Aug 05, 2019 7:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

So I did this thing for a 1, 000 gift card and I paid the $1.00 for 4 books and today it charged me 23.90 I didn't order nothing else

S
Jul 22, 2019 8:20 pm EDT

No quiero que me estén cobrando algo que no quiero ni he autorizado

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G
May 15, 2019 5:34 am EDT

Quiero que me devuelvan mi dinero en mi cuenta. No le di ningún permiso para que usted tome mi dinero. Contáctame en [email protected] gmail.com. Ahora

B
Apr 15, 2019 12:49 pm EDT

I older book for 1$ then yesterday they took $21.96 out my account without permission so I need there number so.my money can be returned to me.

C
Jan 27, 2019 12:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just had this happen to me today got charged almost 25 dollars and I didnt sign for anything or subscribe to anything either I would like my money back and to be taken off of it immediately. You can reach me at my email [email protected]

V
Jan 22, 2019 10:35 am EST

I have paid $1 for 4 books and just had $23 come out of my account I don't know how to contact them to get this to stop I did not agree to this and it's illegal and called stealing!

B
Jan 19, 2019 12:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want my money back. I asked only one time. But you charge every month 18 dollar from my account. Please cancel it and send my money back and I will send you back the books

K

Your lucky I have been charged 83. Dollars. Should have 5 set's of books and I haven't got not one book yet. I don't mind buying the books for my gr

M
Jan 08, 2019 11:00 am EST

I can't believe they put you in a subscription automatically!
I had to get a new debit card thinking someone hacked into it.
this is crazy!
I hope I get my money back
I'm disappointed.

M
Dec 13, 2018 12:53 am EST

I only wanted the forst 4 books for a dollar now they keep taking more out of my account when i didnt give permission to take it and i never even ordered more books. I want it to stop and i want my money back. I dont want all there books that i didnt want. I shouldnt have to pay for 23 dollars worth of books when i never eanted them to begin with.

R
Dec 14, 2018 12:31 am EST

i bought 3 books from them a few weeks ago and the same thing has happened to me...how do i cancel a subscription i never even had nor wanted and how do i get my money back this is a load of Bull...honestly thought this was gonna be a one time thing but apparently not.

L
Oct 30, 2018 12:55 pm EDT

Everyone, contact Early Moments. You can cancel your subscription. I just did.

Like all of you, I paid the $1.00 for 4 books, and they charged me an additional $21.95, for 4 more books. I googled SVK Disney Books and Early Moments kept popping up. Turns out they are the ones behind SVK Disney Books. I called their customer service number. They did ask for an account number, but I didn't have one (because I never got an invoice). I gave them my home address and they verified my name and email address. The customer service rep told me that once you signed up for the 4 books for the $1.00 you are subscribed to received their books and therefore, they will take the money out the account. However, they will continue sending books.

Here is Early Moments telephone number, physical address and email address:

email address: [email protected]

telephone: [protected] (open from 9:00AM to 6:00PM EST). if you live in Canada, the telephone number is [protected]

Mailing Address: Early Moments, 934 Plaza Drive, Montoursville, PA [protected]

A
Oct 27, 2018 7:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They but my account in the hole $56 and now I can't pay my bills they took $21 i need that money very bad they didn't send me anything no text or email I want my money back

J
Jul 27, 2019 2:55 pm EDT
Replying to comment of aaabcdj7

money is being taking out of my account also sometimes its 10$ and some change a few days after that its 26$ and some change and other times it will be 21$ and some change I need that money for my bills not something im not getting I want my money back

I
Oct 27, 2018 6:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was pnline and was asked to answer a survey. Then it said I was going to be charged only $1.00 for three disney books. And know I have been charged $22.00 from my visa card that I did not authorized any subscription. I can't afford this and not interested on any montly subscription. I need my mpney back.

I
Oct 19, 2018 7:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This sems to be a great deal but it was just a thief. None has the authorization to use a visa with out permition.

T
Oct 18, 2018 2:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Took money 22.00 dollars I want my money back was not expecting it

C
Oct 16, 2018 12:58 pm EDT

call early moments cust. service [protected] i just took care of mine hope this helps

K
Oct 13, 2018 11:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want my money back on my account I did not give any permission for you to take my money. Reach me at [email protected] Now

D
Oct 02, 2018 7:10 pm EDT

Same thing happend here I’m paying 21$! For what I never signed up for a subcription I want my money back ! I thought it was a cool website to get some books for my kids so there not allways on there tablet I got 4 books for 4 dollars and there was no shipment cost so I was sold and now I’m checking my bank account and you are taking money from me that I don’t even know off or even approve off I saw nowhere on the website about any subscriptions I picked out books and checked out I am infurated I have bills to pay mouths to feed can I please have my money back !

T
Sep 18, 2018 9:22 am EDT

Plz i want my money back

D
Sep 11, 2018 3:30 am EDT

You have entered my name in some type of subscription to Disney books did not subscribe and you were taking money out of my bank account I have to tell you to put my money back on my account Debra armas [protected] call me at your earliest convenience and let's get this taken care of thank you have a blessed day

D
Oct 02, 2018 7:11 pm EDT

Did you get your money back ?

E
Jan 08, 2019 8:55 pm EST
Replying to comment of Disto

I want my money back as well i have not subscribed to any of the things that had said we need that money...

B
Aug 18, 2018 2:17 am EDT

Same here, happened to me aswell the 22 dollars is pending in my account... Weeks later after they took the dollar out for the 4 disney books i received... Any word about getting your money back?

C
Aug 17, 2018 4:54 pm EDT

Hey this is happening to me to and I need all my money for bills how can I make sure I get my money back

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122 complaints
19 resolved 103 unresolved

Early Moments contacts

(added by reviewer)
934 Plaza Drive, Pennsylvania United States
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