Menu
Register
Write a review File a complaint
CB Vacuum Cleaners Dyson Dyson customer service
Dyson

Dyson review: Dyson customer service

R
Author of the review
5:42 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The head on my vacuum will not go down to vacuum the carpet. Company sent me a handle.. that isn't the problem. After many weeks with the live chat I get an email stating this::

Order number: 1648296137

Exchanging your machine

Following your conversation with our Customer Services team, we’re pleased to confirm that your exchange has been booked.

We will deliver your new machine and collect your current machine at the same time. If your current machine isn’t available at this time the courier will not deliver your replacement.

Have your machine collected in three simple steps

Package your machine

Please use the original packaging. If that's not possible, make sure your machine is packed securely.

Returns label

The courier will bring the returns label with them as part of the collection.

Wait for collection

Wait for UPS to collect your machine.

UPS shows up today without the new machine but had a tag for the broken one. I call customer service and they tell me "We don't care what the email says, it's wrong and ur not getting a machine until u send the other one back to the warehouse."

That isn't what the email states! I get the new machine as I hand over the broken one. That is what it says!

So, conclusion is... DYSON goes back on their word and they lie to their customers. They have their customer service lie as well. They even refuse to send a box to put the machine in! She told me... policies change and we aren't sending u a box. But, I filed a complaint with the BBB too.

Next vacuum will be a SHARK!

Desired outcome: Send my vacuum as promised in the email sent to me.

0 comments
Add a comment
  1. Dyson Contacts

  2. Dyson phone numbers
    1800 239 766
    1800 239 766
    Click up if you have successfully reached Dyson by calling 1800 239 766 phone number 2 2 users reported that they have successfully reached Dyson by calling 1800 239 766 phone number Click down if you have unsuccessfully reached Dyson by calling 1800 239 766 phone number 2 2 users reported that they have UNsuccessfully reached Dyson by calling 1800 239 766 phone number
    Australia
    8800 100 1002
    8800 100 1002
    Click up if you have successfully reached Dyson by calling 8800 100 1002 phone number 1 1 users reported that they have successfully reached Dyson by calling 8800 100 1002 phone number Click down if you have unsuccessfully reached Dyson by calling 8800 100 1002 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling 8800 100 1002 phone number
    100%
    Confidence score
    Russia
    +1 (800) 258-6688
    +1 (800) 258-6688
    Click up if you have successfully reached Dyson by calling +1 (800) 258-6688 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (800) 258-6688 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (800) 258-6688 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (800) 258-6688 phone number
    India
    +1 (800) 397-6674
    +1 (800) 397-6674
    Click up if you have successfully reached Dyson by calling +1 (800) 397-6674 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (800) 397-6674 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (800) 397-6674 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (800) 397-6674 phone number
    Singapore
    +44 800 298 0298
    +44 800 298 0298
    Click up if you have successfully reached Dyson by calling +44 800 298 0298 phone number 5 5 users reported that they have successfully reached Dyson by calling +44 800 298 0298 phone number Click down if you have unsuccessfully reached Dyson by calling +44 800 298 0298 phone number 3 3 users reported that they have UNsuccessfully reached Dyson by calling +44 800 298 0298 phone number
    25%
    Confidence score
    United Kingdom
    +353 14 757 109
    +353 14 757 109
    Click up if you have successfully reached Dyson by calling +353 14 757 109 phone number 1 1 users reported that they have successfully reached Dyson by calling +353 14 757 109 phone number Click down if you have unsuccessfully reached Dyson by calling +353 14 757 109 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +353 14 757 109 phone number
    100%
    Confidence score
    Ireland
    +1 (866) 693-9766
    +1 (866) 693-9766
    Click up if you have successfully reached Dyson by calling +1 (866) 693-9766 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (866) 693-9766 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (866) 693-9766 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (866) 693-9766 phone number
    United States
    +1 (877) 397-6622
    +1 (877) 397-6622
    Click up if you have successfully reached Dyson by calling +1 (877) 397-6622 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (877) 397-6622 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (877) 397-6622 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (877) 397-6622 phone number
    Canada
    +84 800 397 667
    +84 800 397 667
    Click up if you have successfully reached Dyson by calling +84 800 397 667 phone number 1 1 users reported that they have successfully reached Dyson by calling +84 800 397 667 phone number Click down if you have unsuccessfully reached Dyson by calling +84 800 397 667 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +84 800 397 667 phone number
    100%
    Confidence score
    New Zealand
    +43 800 286 745
    +43 800 286 745
    Click up if you have successfully reached Dyson by calling +43 800 286 745 phone number 1 1 users reported that they have successfully reached Dyson by calling +43 800 286 745 phone number Click down if you have unsuccessfully reached Dyson by calling +43 800 286 745 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +43 800 286 745 phone number
    100%
    Confidence score
    Austria
    +32 80 039 208
    +32 80 039 208
    Click up if you have successfully reached Dyson by calling +32 80 039 208 phone number 1 1 users reported that they have successfully reached Dyson by calling +32 80 039 208 phone number Click down if you have unsuccessfully reached Dyson by calling +32 80 039 208 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +32 80 039 208 phone number
    100%
    Confidence score
    Belgium
    +45 80 705 843
    +45 80 705 843
    Click up if you have successfully reached Dyson by calling +45 80 705 843 phone number 1 1 users reported that they have successfully reached Dyson by calling +45 80 705 843 phone number Click down if you have unsuccessfully reached Dyson by calling +45 80 705 843 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +45 80 705 843 phone number
    100%
    Confidence score
    Denmark
    +358 80 007 020
    +358 80 007 020
    Click up if you have successfully reached Dyson by calling +358 80 007 020 phone number 1 1 users reported that they have successfully reached Dyson by calling +358 80 007 020 phone number Click down if you have unsuccessfully reached Dyson by calling +358 80 007 020 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +358 80 007 020 phone number
    100%
    Confidence score
    Finland
    +33 800 945 801
    +33 800 945 801
    Click up if you have successfully reached Dyson by calling +33 800 945 801 phone number 1 1 users reported that they have successfully reached Dyson by calling +33 800 945 801 phone number Click down if you have unsuccessfully reached Dyson by calling +33 800 945 801 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +33 800 945 801 phone number
    100%
    Confidence score
    France
    +49 800 313 1318
    +49 800 313 1318
    Click up if you have successfully reached Dyson by calling +49 800 313 1318 phone number 1 1 users reported that they have successfully reached Dyson by calling +49 800 313 1318 phone number Click down if you have unsuccessfully reached Dyson by calling +49 800 313 1318 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +49 800 313 1318 phone number
    100%
    Confidence score
    Germany
    +39 800 976 024
    +39 800 976 024
    Click up if you have successfully reached Dyson by calling +39 800 976 024 phone number 1 1 users reported that they have successfully reached Dyson by calling +39 800 976 024 phone number Click down if you have unsuccessfully reached Dyson by calling +39 800 976 024 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +39 800 976 024 phone number
    100%
    Confidence score
    Italy
    +31 800 020 6203
    +31 800 020 6203
    Click up if you have successfully reached Dyson by calling +31 800 020 6203 phone number 1 1 users reported that they have successfully reached Dyson by calling +31 800 020 6203 phone number Click down if you have unsuccessfully reached Dyson by calling +31 800 020 6203 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +31 800 020 6203 phone number
    100%
    Confidence score
    Netherlands
    +47 80 069 196
    +47 80 069 196
    Click up if you have successfully reached Dyson by calling +47 80 069 196 phone number 1 1 users reported that they have successfully reached Dyson by calling +47 80 069 196 phone number Click down if you have unsuccessfully reached Dyson by calling +47 80 069 196 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +47 80 069 196 phone number
    100%
    Confidence score
    Norway
    +34 900 803 649
    +34 900 803 649
    Click up if you have successfully reached Dyson by calling +34 900 803 649 phone number 1 1 users reported that they have successfully reached Dyson by calling +34 900 803 649 phone number Click down if you have unsuccessfully reached Dyson by calling +34 900 803 649 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +34 900 803 649 phone number
    100%
    Confidence score
    Spain
    +46 200 125 871
    +46 200 125 871
    Click up if you have successfully reached Dyson by calling +46 200 125 871 phone number 1 1 users reported that they have successfully reached Dyson by calling +46 200 125 871 phone number Click down if you have unsuccessfully reached Dyson by calling +46 200 125 871 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +46 200 125 871 phone number
    100%
    Confidence score
    Sweden
    +41 800 740 183
    +41 800 740 183
    Click up if you have successfully reached Dyson by calling +41 800 740 183 phone number 1 1 users reported that they have successfully reached Dyson by calling +41 800 740 183 phone number Click down if you have unsuccessfully reached Dyson by calling +41 800 740 183 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +41 800 740 183 phone number
    100%
    Confidence score
    Switzerland
    +90 850 532 1144
    +90 850 532 1144
    Click up if you have successfully reached Dyson by calling +90 850 532 1144 phone number 1 1 users reported that they have successfully reached Dyson by calling +90 850 532 1144 phone number Click down if you have unsuccessfully reached Dyson by calling +90 850 532 1144 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +90 850 532 1144 phone number
    100%
    Confidence score
    Turkey
    +86 400 920 2808
    +86 400 920 2808
    Click up if you have successfully reached Dyson by calling +86 400 920 2808 phone number 1 1 users reported that they have successfully reached Dyson by calling +86 400 920 2808 phone number Click down if you have unsuccessfully reached Dyson by calling +86 400 920 2808 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +86 400 920 2808 phone number
    100%
    Confidence score
    China
    +852 29 262 300
    +852 29 262 300
    Click up if you have successfully reached Dyson by calling +852 29 262 300 phone number 1 1 users reported that they have successfully reached Dyson by calling +852 29 262 300 phone number Click down if you have unsuccessfully reached Dyson by calling +852 29 262 300 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +852 29 262 300 phone number
    100%
    Confidence score
    Hong Kong
    +62 212 788 3555
    +62 212 788 3555
    Click up if you have successfully reached Dyson by calling +62 212 788 3555 phone number 1 1 users reported that they have successfully reached Dyson by calling +62 212 788 3555 phone number Click down if you have unsuccessfully reached Dyson by calling +62 212 788 3555 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +62 212 788 3555 phone number
    100%
    Confidence score
    Indonesia
    +81 120 295 731
    +81 120 295 731
    Click up if you have successfully reached Dyson by calling +81 120 295 731 phone number 1 1 users reported that they have successfully reached Dyson by calling +81 120 295 731 phone number Click down if you have unsuccessfully reached Dyson by calling +81 120 295 731 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +81 120 295 731 phone number
    100%
    Confidence score
    Japan
    +60 379 691 313
    +60 379 691 313
    Click up if you have successfully reached Dyson by calling +60 379 691 313 phone number 2 2 users reported that they have successfully reached Dyson by calling +60 379 691 313 phone number Click down if you have unsuccessfully reached Dyson by calling +60 379 691 313 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +60 379 691 313 phone number
    100%
    Confidence score
    Malaysia
    +63 25 701 071
    +63 25 701 071
    Click up if you have successfully reached Dyson by calling +63 25 701 071 phone number 3 3 users reported that they have successfully reached Dyson by calling +63 25 701 071 phone number Click down if you have unsuccessfully reached Dyson by calling +63 25 701 071 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +63 25 701 071 phone number
    100%
    Confidence score
    Philippines
    +966 920 011 766
    +966 920 011 766
    Click up if you have successfully reached Dyson by calling +966 920 011 766 phone number 1 1 users reported that they have successfully reached Dyson by calling +966 920 011 766 phone number Click down if you have unsuccessfully reached Dyson by calling +966 920 011 766 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +966 920 011 766 phone number
    100%
    Confidence score
    Saudi Arabia
    +27 878 079 353
    +27 878 079 353
    Click up if you have successfully reached Dyson by calling +27 878 079 353 phone number 1 1 users reported that they have successfully reached Dyson by calling +27 878 079 353 phone number Click down if you have unsuccessfully reached Dyson by calling +27 878 079 353 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +27 878 079 353 phone number
    100%
    Confidence score
    South Africa
    +82 15 884 253
    +82 15 884 253
    Click up if you have successfully reached Dyson by calling +82 15 884 253 phone number 1 1 users reported that they have successfully reached Dyson by calling +82 15 884 253 phone number Click down if you have unsuccessfully reached Dyson by calling +82 15 884 253 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +82 15 884 253 phone number
    100%
    Confidence score
    South Korea
    +886 800 251 209
    +886 800 251 209
    Click up if you have successfully reached Dyson by calling +886 800 251 209 phone number 1 1 users reported that they have successfully reached Dyson by calling +886 800 251 209 phone number Click down if you have unsuccessfully reached Dyson by calling +886 800 251 209 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +886 800 251 209 phone number
    100%
    Confidence score
    Taiwan
    +66 22 297 190
    +66 22 297 190
    Click up if you have successfully reached Dyson by calling +66 22 297 190 phone number 1 1 users reported that they have successfully reached Dyson by calling +66 22 297 190 phone number Click down if you have unsuccessfully reached Dyson by calling +66 22 297 190 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +66 22 297 190 phone number
    100%
    Confidence score
    Thailand
    +971 43 253 225
    +971 43 253 225
    Click up if you have successfully reached Dyson by calling +971 43 253 225 phone number 1 1 users reported that they have successfully reached Dyson by calling +971 43 253 225 phone number Click down if you have unsuccessfully reached Dyson by calling +971 43 253 225 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +971 43 253 225 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. Dyson emails
  4. Dyson address
    Tetbury Hill, Malmesbury, England, Wiltshire, SN160RP, United Kingdom
  5. Dyson social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024
Dyson Category
Dyson is ranked 1 among 24 companies in the Vacuum Cleaners category

Most discussed Dyson complaints

Bad Service
3
(opinions to this review)