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Dyson
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42 complaints
10 resolved 32 unresolved
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C
1:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dyson - Awful company

I ordered a replacement part from Dyson directly and paid approx $50 inclusive. At the time, I was not asked concerning type of delivery; I was just apprised of the delivery charge. Some time had passed and no product was delivered. Upon contacting Dyson, they indicated the product was shipped and their tracking number confirmed a delivery. I contacted the United States Postal Service in my area and they too confirmed the package was delivered. Apparently, the package was left on our doorstep because no signature was required. As a result, the package was stolen from our doorstep. Dyson customer service advised it was not their responsibility. The Post Office advised it was not their responsibility.

If Dyson had shipped the product with a signature requirement, I would have indeed received the product I paid for. Shame on Dyson for creating the opportunity for theft on their customers!

Dyson customers beware: By their actions, Dyson promotes an "I don't care" policy.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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M
4:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dyson - Bad Service

Do not do business with these people. They are totally unresponsive to even the easiest questions like where is my order and why did it not arrive as stated. After your order does not arrive and you send them an e-mail to find out why, all they do is reiterate the delivery policy and thank you very much. The problem is if the order is already late the reiteration of their policy is of course totally useless.

They do not provide tracking and you are left totally blind.

I have not even started trying to locate the items shipped separately. Really looking forward to it.

Stating that these people are unresponsive is being kind. They are worse than useless.

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The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
C
Dec 11, 2018 3:37 pm EST

No on line help available. No email or anything but a phone number.

S
Oct 23, 2018 12:13 am EDT

My order has been cancelled without my acknowledgement ...ordered the 6th of june and got an email on the 24 th saying I cancelled my order, which I didn't. ..I love my dyson pure cool tower and it's time to change the filter ...? My phone is posessed or someone at the other end is being a bad customer service agent ...

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Dyson contacts

Phone numbers

1800 239 766 8800 100 1002 More phone numbers

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www.dyson.com
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