DX Sabers
Reviews and Complaints

Do NOT buy from this company! They lie and lie and lie. Their product breaks and you may never see it again if you decide to give them a chance and send it back.
I purchased a Mandalorian Mayhem with neopixle blade for my son's birthday in October of 2023 as he had seen this company at a Convention in Pittsburgh. I didn't do my research and check this company out first and that is on me for sure! In Feburary 2024 the Neopixle blade stopped working. They asked my son to send it to them for repair under their warranty and he did using his own money as they won't pay for the return. It was sent back March 2nd.
Months went by, and my son reached out several times. So many different reasons were given as to why they had not yet sent it back or sent a replacement. Once they finally said they sent it the tracking showed this was not the case. August 10th after more lies and more email excuses I finally got a small box. It was not the correct insides in the base nor did they send the blade back. They threw in an empty base and thought that would make us happy.
It has now been months since we let them know they didn’t send the right items as well as it being incomplete. They have again lied to us about sending anything as the tracking given for this last promised correction has been showing waiting for a drop off since July 25th. Today is September 18th. They also created another label on September 11th with UPS and that one also says it has not been dropped off yet. They just gave my son another excuse as to why they lied this time and it was not sent hoping to keep him strung along since he is being nice to them in his emails. They also have blocked me and will not communicate with me since I have seen through their bull crap.
This is no way to run a business! I can’t believe they are still allowed as vendors at so many events. Please go look at the BBB website to see the kind of “customer service” they actually provide. As of today we still have not received a working blade back from the company and they have lied so many times about it being sent out I can't believe anything they are telling my son at this point. Their word CAN NOT be trusted! DON"T BUY FROM THIS COMPANY!

In my OPINION I would tell everyone that is looking to buy a lightsaber: DO NOT EVER PURCHASE ANYTHING FROM DX SABERS.

I made my initial purchase on May 25 of 2023. I was told the saber will be shipped in 7-10 days. I was then informed that the shipping time would be increased by 2 more weeks.

The 2 weeks went by and I did not receive any updates from Dx Sabers. I sent a few e:mails asking for an update to the status of my order and silence has been their reply.

This situation has continued for the past 7 months.

My e:mail requests are rarely answered, their promises or never fulfilled and I have been waiting to receive my refund for 4 months.

I have sent 76 professionally worded e:mails and have received only 12 replies.

Today i discovered that my e:mail capability has been blocked by Dx Sabers. I am no longer able to send an e:mail or reply to any previous e:mails.

In my OPINION Dx Sabers is a dishonest company concerned only with taking your money and leaving their customers out to dry.

Buyer Beware. One need only search google, Reddit, and YouTube to see dozens of similar experiences.

Purchased a NeoPixel Dark Saber August 25th at Botcon from DX Sabers - Paid $424 via square. Asked if they could ship it to me since I had other stuff to carry home. They pleasantly agreed to do so. Botcon was amazing as always, but this is about my journey with DX Sabers.

Aug 31st - No pressure, just asked what the usual time before it ships. No response.

Sept 6th. - Contacted again. Told I would get tracking 'Right away'

Sept 7th - Asked what 'right away' meant. Told I would get it 'later tonight'.

Sept 8th - Contacted let them know I didn't get it. No response.

Sept 9th. Contacted let them know I dididn't get it. No response. Stated I didn't want this to go down a negative route. But at this point had already learned about their bad reputation. Responded and said they were 'at another con' but would get it 'later tonight'. Told them if they were unable I'd be fine with a refund. Said they 'stand by their word' but it had just been a crazy couple weeks.

Sept 10th. Contacted as I hadn't heard back as they promised. Another round of 'they were really tired but can guarantee he'd give me hourly updates(not sure why or how) given that he also stated his factory in china didn't open until the next day.

Sept 11th. Got a tracking number.

Sept 15th. Got a cheap hollow core round non-distinct saber. Contacted them and they condescended and said 'you seem to forget we promised you a mystery saber with your purchase'. I wasn't asking for the mystery saber to be sent. I was asking for the Dark Saber I spent $424 on. Told them I was disappointed because they never mentioned they were only sending out the cheap 'freebie' instead of what I actually ordered. They defended saying they always answered me promptly when I had a concern. Also said I'd receive tracking Monday on the Dark Saber.

Sept 19th - Tuesday and no tracking. Contacted. No response.

Sept 20th - Wednesday and no tracking. Contacted. No response.

Sept 21st - Emailed and said their sons wer sick but that I'd have tracking in 24 hrs.

Sept 23rd - No tracking after 48 hours. Contacted. No response.

Sept 24th - Fed up I emailed and said I didn't know what to do here other than to pursue means to get my money back and warn others. Told them if I didn't have tracking by Monday night I'd send the 'freebie' back to them on my dime and expect a refund. They responded talking about the kids being sick again. Hey I get it, I had 6 kids. But I also am asking for nothing more than that they tell me when its going to ship and actually do so. They give me a tracking number that doesn't show dropped off.

Sept 26th - I email fed up because it doesn't show dropped off. I stick to what I said on the 24th and I put the freebie in the mail and send them proof I dropped it off via USPS tracking. I get a frenzied response pack and was told they were mistaken it actually sent through UPS and was given yet another tracking number. I track it and that show that the destination is a completely other state and shows at .4 lbs. When the Neopixel is over 2lbs just for the hilt alone. Then I was told no, that's wrong it actually went USPS. And to check. It finally showed dropped off.

Sept 28th - Finally get it in the mail. It comes without a box for either the hilt or the blade. Both were loose in a previously used and shipped plain brown box. The hilt and blade were scared/marred. No charging cable. Tried using a charging cable I have and it wouldnt' charge. Either it busted because it was shipped completely loose or they shipped me a saber already used and broken.

I waited over a year for my Moducase no problem. Why? Because they were forthright on what to expect. Hell, we wait all the time for preorders as collectors. But this was never about waiting. This was about people who continually told me one thing and did another...or rather didn't. At this point I just want others to know not to trust this company or anything they say or do.

I purchased an item from DX Sabers on December 24. It was 237.49$ and the order number was #***.I received one confirmation email to my other email *** They told me it would take 2-6 weeks to arrive. I waited longer than the given ETA but they never delivered or reached out, so I contacted them on their official Instagram page and their customer support email to get an updated ETA. I told them if they take much longer Id like to get a refund. I was then told that I could only get a refund once I received the item. But months later I still had not received the item and no other information, still unable to get a refund by their own logic. At this point I was my money back and they need some kind of consequence because Im not the only one theyre doing this to. I have screenshots of all of my interactions and well as other peoples similar experience.

I placed an order with DX Sabers on February 7 for a "***" lightsaber for my 13-year old son. The cost was $299.99. They billed my credit card, sent an email receipt (which I have), and promised 2-6 weeks delivery. My son paid me this money using his birthday and Christmas money saved for two years; he was very excited. I followed up via email to their customer service email on March 26, about 7 weeks after my order, requesting a status update. A customer service rep responded with an apology claiming COVID disrupted their business, but that my order would be shipped soon. I followed up again via email on April 13 asking for a status update. It was 9 weeks since my order. I have received no response to this email. I have not received delivery and believe the business has stolen my son's money. After looking online, this business has been party to many fraudulent sales and is deceiving consumers, targeting kids (and unwitting parents).

I ordered a lightsaber through DX Sabers on January 2nd of 2021. They told me the product would be delivered within 2 - 6 weeks. I am still to this day waiting on that product I paid 299.99 for. Ive been DMing them on ***. Emailing customer service and when I do get responses they're saying how they're still waiting on parts to assemble because our old distributors tried to sabotage us. A few days ago I send a final email demanding a refund because I'm tired of being told Ill receive a product. Their *** account runner advised me not to have any attitude otherwise they'll ship it slower. They also said "We've indicated numerous times that your saber is assembled and waiting to be shipped" which is also false. They have told me they do not do refunds before the order ships out. That once I get the product I have to ship it back for a refund. I would like them to refund my 299.99 and make sure NO ONE has to go through these games. No way to run a business.

Purchased a light saber from DX Sabers on 12/27. Order number ***. Total cost $199.99. The order is in my daughter's name, *** (I didn't put her name at the top of this claim because she is just 13). Order confirmation said, "you can expect your DX SABER to be delivered earlier than or between 2-6 weeks at the absolute maximum." I emailed on 2/9, 3/10, 4/15, 4/23, 6/7, 6/15, 6/19, 7/18, 8/4, 8/24. They have been good at replying, but they keep saying they have supplier delays and they're being sabotaged and they're a small family business doing their best. They will not issue a refund. They say, "If you would like a refund you just need to wait until the saber arrives and then send it back to us. Once we receive it then we will issue the refund immediately for you." Then they said we could cancel for store credit. This is unacceptable and very sad when you think of the 13 year old that spent every ounce of her Christmas money on this order.

Date: January 17th at 4:05PM ET Amount paid: $429.99 Order ID: #*** Hello,I am making this report as it has been nearly a year since the purchase date and the promised delivery time was "2-6 weeks at the absolute maximum" and yet I have still not received the product or a refund to this day. I have contacted their support page and have had back to back emails from the company and myself attempting to resolve this issue, however, they are just giving me the run around at this point and have stopped replying to my emails entirely. They refuse to refund me the money since the product hasn't shipped and I can't ship it back, yet won't ship me the product in the first place. At first I was understanding as I was given a sob story on how they were screwed by their manufacture and that it was causing delays which I stupidly took as an honest truth and it has became very clear this was just a scam. I am hoping to recover the scammed money as I know I will never get the product at this point.

My husband ordered some one *** light saber on 4/23 and two youngling light sabers on 8/26. We received the *** saber on 1/3/2022 after being told on multiple occasions there were issues with supply. We okay with this since this was something my husband had been wanting for some time. We sent pictures and videos of how the Maul saber was deliver to us and the quality of product we received. He was very upset about how both were in poor condition for spending $427.49 for just the *** saber. We still have yet to receive the two youngling sabers that were $169.98 total. Tracking that was provided for the youngling sabers doesn't even show that it was shipped out yet. An email was sent to [protected]@dxsabers.com on 1/3/2022 outlining the situation and condition we received the Maul saber and my husbands request for a refund for both sabers since he was very upset and disappointed with the company. We received a response on 1/4/2022 stating that they were going to rectify the concerns and issue replacements. My husband reached back out saying he did not wish to have them replaced and was requesting a refund. Since then we have not received any responses with solutions just responses that they were out of office due to taking mental days off of work or no responses at all.

On August 12th, I placed an order with DX Sabers. Their website guarantees delivery within 2-6 weeks of ordering and since the order was a gift for a friends birthday, they promised me via email that it would arrive by October 6th. A few weeks passed and my order still hadnt shipped. I emailed several times and rarely received a reply and when I did it was blatant lies that my package would ship soon. After I emailed them consistently for weeks and got almost no replies, they finally claimed to have shipped my package and sent me a tracking number. That was now a full month ago and my package hasnt even been scanned by *** yet. I called *** who told me that DX Sabers created a shipping label, but never actually brought my package to *** to be shipped. When I confronted them about this, their only reply was to double check my tracking which I did and it still had not been updated. That was four days ago and they have been ignoring me since. I emailed them demanding that they either ship my package or refund me for my order and they ignored the email. While it is now almost a full month after my friends birthday which I was promised the package would arrive by, I would still like to actually receive the package and if possible I would like a partial refund given the awful service Ive received and the fact that I didnt get to give the gift to my friend on his birthday. I can provide screenshots of emails in which they promised delivery by October 6th if that would help my case.

On March 7th I had ordered a Light Saber from DX Sabers LLC (located in King of Prussia, PA). I received a confirmation order stating that my order has been placed and would receive another email when the order was being shipped. The order on the website stated that it would take 2-6 weeks to be shipped. I still have yet to receive an email. I have contacted the business via the email placed on their website. The woman I have been in contact with has stated that she just started working there and will contact someone else from the company as to where my order is and the status of my order. Every time I asked for an update on my order, the woman, Brianne S, would constantly email me saying she will ask for a status update and would email me in the next week. She would only email me when I reached out to her and never gave me relevant information on my order. I looked at the Complaintsboard.com website and found another email for DX Sabers. I emailed the man, Paul D, emailing him for a refund. He responded saying he can refund me my money once I receive the saber and send it back. I have yet to receive any information on where or when my saber will be coming in. I responded back saying I would like to cancel my order and a refund on the card I used, he did not answer me after that email. At this point I have no information on my order or if it is even coming in. For the future, I now know the communication coming out of this business gives you no relevant information and leaves you with more questions. I would not go back to this business for future purchases.

I ordered a replica light saber from a site called DXSABERS.COM on January 7. I have followed up numerous times via email and received responses about supplier issues and promises of shipment within two weeks, but they still have not shipped. I requested a refund but was told it could only be refunded as store credit because the funds were used for production. I waited several months due to COVID, but now my credit card company says the transaction is too old for a claim. Here is a summary of the order: Order Confirmed: Thank you for your order at DX SABERS. We will notify you once your package ships, and delivery is expected within 2-6 weeks at most. Below is your order confirmation. Order Number: (placed on January 7) BILLED TO: SHIPPING TO: Saint Johns, FL, United States CC: XXXX Saint Johns, FL, United States FREE SHIPPING! Order Summary ITEM QTY UNIT PRICE SUBTOTAL SALES TAX A light saber with multiple colors / Silver finish 1 $449.99 $449.99 $25.47 6.00% Item Subtotal Shipping & Handling Discount Savings Sales Tax TOTAL $449.99 $0.00 -$22.50 $24.20 $427.49 Discounts applied.

My 16-year-old son made a purchase from a company for a product on May 6th for $89.99 with a $10 coupon applied. He inquired about delivery and was told to expect it in 30-45 days. By June 6th, with no product sent, he requested a refund but received no reply until June 27th, when the company promised to process it, which never happened. On August 15th, he followed up via Instant Messenger, noting the order was canceled but no refund was issued. The company cited personal issues for the delay, accusing my son of social media bullying, and promised a refund "next week." By August 31st, the refund was still not processed. An email sent to the company on August 24th also went unanswered. Despite accusations of cyberbullying, I've only communicated facts and sought either the product or a promised refund, threatening to report to Complaintsboard.com if not resolved.

Order BASE LIT MYSTERY BOX COLOR: GREEN $0.00 USD Qty: 1 GRIEVOUS MYSTERY GRAB BAG HILT TYPE: NEOPIXEL 11+ COLORS $599.99 USD Qty: 1 $599.99 USD Subtotal:$599.99 USD Coupon Code: $0.00 USD Shipping:$0.00 USD Tax:$33.60 USD Grand Total:$633.59 USD Order details Order total:$633.59 USD Date placed:Nov 12th 2021 GRIEVOUS MYSTERY GRAB BAG DX SABERS Availability: DELIVERED IN 2-6 WEEKS No communication after placing my order and no updates had me worried I had been scammed by a shady business. I tried contacting them many times and they finally responded, after making a post on their social media which they promptly deleted, 5 weeks after my order was placed saying it was updated and would be shipped. Now another month later I'm still waiting, no delivery and after asking for a refund they sent me an order update claiming they were shipping the products and couldn't issue a refund. But as to no surprise when I called the courier they didn't have any package and it's over a week later now. I'm asking for a refund of my money being I haven't received anything and we're coming up on almost 10 weeks later. They are claiming they cannot refund me and have to ship the product to me so I can ship it back to be refunded for some reason when they still have the product not even made. I would just like my money back. I'm worried about it just disappearing to a shady business. I'm also more worried about them doing this to others being they get rid of any bad reviews or truthful words said against them over all platforms of social media and the internet. Courier Ground I have the recording from the courier I just couldn't upload it. Happy to email. They won't issue a refund and are claiming to be finishing the order. The pictures are an up to date account of what's transpired and I also have a recording of their website I couldn't upload as well.

I purchased a lightsaber from DX Sabers on 3/18 (order #***) for $284.99. My confirmation email said to expect the saber to be delivered "earlier than or between 2-6 weeks at the absolute maximum." After I had not received the saber by the end of six weeks, I emailed the company on 4/29. The a company representative (Brianne S) replied to me the same day and claimed that the old suppliers had "sabotaged" them and did not send enough supplies. I was told to expect the saber "in about a month." It was also mentioned in the email that if I wanted a refund, I had to wait until I received the saber and then send it back to them. After still not receiving the saber after more than a month (and never receiving any other communication from the company about the delay during this time), I emailed the company again on 6/25. I requested a refund at that time and said that if they were unable to give me a refund, I would be contesting the charge on my credit card. I got a reply on 6/28 and yet again was told that the suppliers had "sabotaged" DX Sabers by stealing $54,000 in products from them. I was told to expect to have the saber "in a week or two." They again said that in order to get a refund, I had to wait until I received the saber and send it back to them; only then could they process my refund. I replied on 6/30 and said I would wait until the end of July to get my saber and if I hadn't received it by then, I would contest the charge. It is now 11/19 and I still have yet to receive the saber. Due to life circumstances, I forgot to contest the charge in July but I will be contesting the charge today. I sent an email to the company today informing them that I would be contesting the charge and filing a complaint with the Complaintsboard.com. Upon investigation, I saw there were numerous complaints very similar to mine. (I tried uploading supporting documents but the upload function was not working for me.)