Airsoft Station
reviews and complaints

These people took my order, charged my credit card and then refused to ship until I provided them with a copy of my driver's license. No. I don't think so. In all the years I've shopped online, no retailer has ever requested this. There is a reason why retailers ask for the name on the card, the billing address and a security code. This is compared to the bank's records, and the bank approves the charge or flags it as fraudulent via the standard AVS system (Address Verification Service). These people have absolutely zero business asking for legal documentation of my identity. They claim my order was flagged as fraudulent by their "security team, " as if they have better cyber security that Capital One Bank. Now there is no reason for this to be flagged as fraudulent. The purchase amount was not a lot. The bank approved the purchase. End of story. Who do these people think they are? Sorry, but I am not going to give a digital copy of my ID to an online retailer with no clue as to what happens to it once it is out there in cyber space. BTW, they also said it would take at least three days to process a refund. That's funny. The charge went through immediately. Let me also add that this entire process went on for over a week. Nobody answers the phone number listed on their website. I tried numerous times over several days. I then sent yet another email asking them to provide a different phone number or to call me so that I could speak to an actual person. They refused to call me or provide a different number. It is apparent from their very unprofessional looking website that these people are suspect. I have seen other similar complaints online regarding personal identification. DO NOT GIVE AIRSOFT STATION YOUR DRIVER'S LICENSE, STATE ISSUED IDENTIFICATION OR ANY OTHER PERSONAL DOCUMENTATION. STAY AWAY FROM THEM. THEY ARE SUPER SHADY.

I got a JG BAR 10 sniper rifle from those people and I got it a month after they said they shipped it and I shot it maybe for 3 days and the bolt stopped working. I tried to tell them that I just got it and that it stopped working after three days but they said that their warranty didn't cover it because it was expired. I also got a pistol and it fell apart after about 3 shots! Hate that store never buying from it again.

I purchased an airsoft rifle for my son's birthday. The rifle arrived in fine condition, and shot fine at first. My son got about 4 shooting sessions with it - less than 100 shots total - and now the bolt action makes a funny noise and the trigger does not fire the weapon. I contacted Airsoft Station and asked how to do a repair/exchange. Kelsey responded with "That specific item has a 7 day warranty. Since the item was delivered on 6/28 and we didn't hear from you until 7/13, that warranty is now void. If you have any further questions, please let me know." That's right Kelsey - I ordered the rifle far enough in advance so that he'd be able to open it on his birthday, so the warranty already expired by the time he opened it.
I will NEVER use this company again. I'll stick with those that will stand behind the products they sell. My only recommendation is to stay away from them.

My son saved his money to buy a new AK47 gun. He had it a week and it broke. You have to send it back to the manufacture UK Arms in California. They have had his gun for over 3 weeks and we had heard nothing from them. I emailed Airsoft Station and they are terrible about getting back to you. They don't have any phone numbers to talk to a real person.

Don't waste your money with this company. They don't back what they sell.

Very disappointed. My son saved and spent his own money on this gun after researching online for what seemed like hours. He couldn't wait to receive the gun. Well, it came, it was defective, and we paid to ship it back.

We then found out they do not refund your money, only "fix" the defective gun. Well. months later, we have no repaired gun, no refund, and the explanation that at first... they were very backed up with repairs ( if that doesn't tell you something about the poor quality...)

Then, our latest e-mail is that the company we purchased from does not handle the so called "warranty", yet another company does, so they are checking into it.

We want our money back, and no more "passing the buck" excuses.

What a scam. Stay away from this company.

I brought a couple of airsoft add-on for my gun, and like the prices they had, but that all 3 out of the 4 item they had in stock, were not, they did not tell me they were out just that it "waiting to ship" and when i did get them to split the shipment they delivered it to the wrong address, and wrong state. i order it 1/27 its now 2/19 almost a month.