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1.0 8 Complaints
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Airsoft Station Complaints 8

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3:35 pm EST
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Airsoft Station Really lousy product, no quality control.

Airsoft Station/ Classic Army Review

Procuct: Classic Army 9.5"MK16 ECS Airsoft AEG Rifle.

order # 361362.

I did a complete teardown of my Airsoft gun, including the gear box. Found some really sloppy Chinese style craftsmanship. The"O" ring on my cylinder head was smashed on one side, the spring on the tappet plate was too long which limited the travel of the nozzle, and they only used 2 of the 4 motor mounting screws, one of which had a stripped head and had to be drilled out. Then there was one of the missing motor mounting screws held inside the armature of the motor by the magnets in the motor. Close examination of the armature inside the motor revealed damage from arcing to the copper segments that normally contact the carbon brushes. This damage is the direct result of having that screw shorting the current passing through the motor, like an arc welder blasting away at the copper conductors. Oh! this just keeps getting better:

The pricey Airsoft gun that I purchased was supposed to have (according to product description) an inline MOSFET, it doesn't, It is supposed to have a quick-change spring setup, it doesn't, It is as if they sold me a cheaper gun in an expensive box. Classic Army has no quality control at all. Then there is a very abridged user guide which they might just as well not bothered for all the help it is.

The Guys at the shop; speaking of the salespeople, they were efficient and getting the product shipped, no problems with the service in that respect, but they need to start raising hell with the Classic Army Company. We buy a lot of stuff from them (China) and they need to start caring about their products.

Desired outcome: If they would replace the motor and the cylinder "o" ring, I will do the repairs myself.

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1:27 pm EST

Airsoft Station shady business practices

These people took my order, charged my credit card and then refused to ship until I provided them with a copy of my driver's license. No. I don't think so. In all the years I've shopped online, no retailer has ever requested this. There is a reason why retailers ask for the name on the card, the billing address and a security code. This is compared to the bank's records, and the bank approves the charge or flags it as fraudulent via the standard AVS system (Address Verification Service). These people have absolutely zero business asking for legal documentation of my identity. They claim my order was flagged as fraudulent by their "security team, " as if they have better cyber security that Capital One Bank. Now there is no reason for this to be flagged as fraudulent. The purchase amount was not a lot. The bank approved the purchase. End of story. Who do these people think they are? Sorry, but I am not going to give a digital copy of my ID to an online retailer with no clue as to what happens to it once it is out there in cyber space. BTW, they also said it would take at least three days to process a refund. That's funny. The charge went through immediately. Let me also add that this entire process went on for over a week. Nobody answers the phone number listed on their website. I tried numerous times over several days. I then sent yet another email asking them to provide a different phone number or to call me so that I could speak to an actual person. They refused to call me or provide a different number. It is apparent from their very unprofessional looking website that these people are suspect. I have seen other similar complaints online regarding personal identification. DO NOT GIVE AIRSOFT STATION YOUR DRIVER'S LICENSE, STATE ISSUED IDENTIFICATION OR ANY OTHER PERSONAL DOCUMENTATION. STAY AWAY FROM THEM. THEY ARE SUPER SHADY.

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4:40 pm EST

Airsoft Station Guns and Shipping Suck

I got a JG BAR 10 sniper rifle from those people and I got it a month after they said they shipped it and I shot it maybe for 3 days and the bolt stopped working. I tried to tell them that I just got it and that it stopped working after three days but they said that their warranty didn't cover it because it was expired. I also got a pistol and it fell apart after about 3 shots! Hate that store never buying from it again.

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10:34 pm EDT

Airsoft Station Do NOT buy from them

I purchased an airsoft rifle for my son's birthday. The rifle arrived in fine condition, and shot fine at first. My son got about 4 shooting sessions with it - less than 100 shots total - and now the bolt action makes a funny noise and the trigger does not fire the weapon. I contacted Airsoft Station and asked how to do a repair/exchange. Kelsey responded with "That specific item has a 7 day warranty. Since the item was delivered on 6/28 and we didn't hear from you until 7/13, that warranty is now void. If you have any further questions, please let me know." That's right Kelsey - I ordered the rifle far enough in advance so that he'd be able to open it on his birthday, so the warranty already expired by the time he opened it.
I will NEVER use this company again. I'll stick with those that will stand behind the products they sell. My only recommendation is to stay away from them.

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8:25 pm EDT

Airsoft Station They don't back what they Sell

My son saved his money to buy a new AK47 gun. He had it a week and it broke. You have to send it back to the manufacture UK Arms in California. They have had his gun for over 3 weeks and we had heard nothing from them. I emailed Airsoft Station and they are terrible about getting back to you. They don't have any phone numbers to talk to a real person.

Don't waste your money with this company. They don't back what they sell.

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11:07 pm EDT

Airsoft Station Stay away

Very disappointed. My son saved and spent his own money on this gun after researching online for what seemed like hours. He couldn't wait to receive the gun. Well, it came, it was defective, and we paid to ship it back.

We then found out they do not refund your money, only "fix" the defective gun. Well. months later, we have no repaired gun, no refund, and the explanation that at first... they were very backed up with repairs ( if that doesn't tell you something about the poor quality...)

Then, our latest e-mail is that the company we purchased from does not handle the so called "warranty", yet another company does, so they are checking into it.

We want our money back, and no more "passing the buck" excuses.

What a scam. Stay away from this company.

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6:20 pm EDT

Airsoft Station Sucks

I brought a couple of airsoft add-on for my gun, and like the prices they had, but that all 3 out of the 4 item they had in stock, were not, they did not tell me they were out just that it "waiting to ship" and when i did get them to split the shipment they delivered it to the wrong address, and wrong state. i order it 1/27 its now 2/19 almost a month.

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8:35 am EDT

Airsoft Station Stay far away from Airsoft Station

We needed a gun for a birthday gift and we sent an email asking when is it coming and then they sent it that day now he has to wait for his only present! :(

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Johnny hardway
US
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May 24, 2019 12:23 pm EDT

I ordered a 285mm 6.01 inner barrel on the Friday the 17th of May for 85$ I also paid for 3 day shipping 6.50$ Total price 91.50$ they took the money out of my account immediately. The next day Saturday the 18 I get two emails saying you order status has change. I couldn’t figure out what had changed. All of the amounts were the same as well as the info it’s now 9 days after I placed my order and still nothing. I tried all of the carriers web sites with the tracking number I received from Airsoft station and all of them say tracking number not valid this is UPS, FEDEX, USD, USPS I have called for three days in a row now many times no answer and no return call. I started sending emails two days ago. And all I get is this in return AIRSOFT, NICK thank you for your inquiry to Airsoft station a ticket will be made to address your concerns. And you will receive a call from one of our representatives. I will never buy from them again

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limitcycling_redstorm
Dallas, US
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Feb 08, 2013 9:46 pm EST

I ordered some replacement magazines and some silicone oil from this store and it shipped pretty quickly. Unfortunately when the USPS envelope arrived it was empty and had a hole in it. The only thing in it was the receipt. On the package the post office had stamped " Received in Damaged Condition". The order was about $80. I have emailed them about this and so far have heard nothing. It has only been a day, but after reading this review site and others, I'm not feeling confident that I will get some results.

What I do notice is that there are a couple defenders of Airsoft station here that are disagreeing with complaints, so I'm hoping maybe that's the case because they work at the store. If so my order number is: AS-48997 please respond to my emails!

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spaniard54
Warrensville Heights, US
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Nov 16, 2012 7:25 am EST

It's normal for merchants to verify an order with the credit card holder, especially for larger orders that request expedited shipping. The fact that your IP address was from Afghanistan would raise more red flags, making the merchant think that the order may have been placed with a stolen credit card. I wouldn't hold it against them that they want to make sure your order is legit before shipping.

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afghannurse
Hot Springs, US
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Sep 23, 2012 5:02 am EDT

I just ordered a very expensive (400+dollars) sniper for my nephews birthday. I paid extra for 3 day shipping and paid for it all with a debit card. The amount of purchase was immediately deducted from my bank account. I am currently in Afghanistan, but I gave both my stateside cell and my brother (who is a LTC in the US ARMY) cell phone number to as it was going to him. 2 days later I checked the web site to see the status and it says "ON HOLD". They have very limited telephone hours (only 5 hours a day) and due to the time difference I had to stay up late and try and call. I could NEVER get thru, only get an answering maching that you cannot leave a message on. My brother tried from stateside also. I left them an email and 3 days later (the day BEFORE his birthday) they replied saying that they needed to speak with me to "VERIFY" that it was my card! What? The funds had already been deducted! So, needless to say...my nephew didn't get the ONLY present that he had requested and I am still TRYING to get thru to them. Meanwhile, My bank account will prove that I have paid for a product that has not been shipped yet!

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alex25447
New York, US
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Oct 04, 2010 12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

maybe you shouldn't have waited until the last minute to order. in my experience this has been a very reliable company

Overview of Airsoft Station complaint handling

Airsoft Station reviews first appeared on Complaints Board on Jul 5, 2010. The latest review Really lousy product, no quality control. was posted on Feb 7, 2024. Airsoft Station has an average consumer rating of 1 stars from 8 reviews. Airsoft Station has resolved 0 complaints.
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  1. Airsoft Station Contacts

  2. Airsoft Station phone numbers
    877-278-6071.
    877-278-6071.
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    (651) 493-1928
    (651) 493-1928
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  3. Airsoft Station emails
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    1330 Helmo Ave N,, St Paul, Minnesota, 55128, United States
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    Jun 30, 2025
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Airsoft Station Category
Airsoft Station is ranked 17 among 23 companies in the Radio Control and Modeling category

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